Hello, Please find Lobel Financial’s response below: The title was released on 12-29-however Lobel Financial would like to further discuss resolution We have reached out to the customer on 2-10-and 6-7- We ask that the customer contact our Servicing Department at his earliest convenience to discuss this matter Thank you, Lobel Financial CorporationPO Box 3000Anaheim, CA 92803-3000(714) 995-
Lobel Financial has contacted the customer’s insurance company, Western General, and received the appropriate information for insurance coverage We have verified that the customer’s coverage for the financed collateral became effective on 4-19-through 5-20-and was reinstated on 5-27- Coverage is currently valid until 10-19- We have made the necessary adjustments to the customer’s account and notified the customer directly on 6-23-
Lobel Financial has thoroughly reviewed the customer’s complaint and account in detail The financed collateral was repossessed on for the amounts owed for his March, April, May and June payments While the customer has consistently reflected insurance coverage throughout the term of the loan, our office did generate notices in the event we received notices issued by the insurance company informing us of cancellations and/or expired coverage From the inception of the loan, the customer’s account has only been billed for a lapse in coverage from 5-2-to 5-21-Upon receipt of the customer’s complaint, our office contacted the customer’s insurance company, SafeAuto We have since confirmed that the policy only lapsed for days in June of but had coverage for the periods in May of and have made the necessary adjustments to the customer’s account As the financed collateral was repossessed solely for non-payment of the delinquent amounts owed since March and amounts billed for physical damage protection had no bearing on the status of his account, our office would be unable to refund any monies If the customer is interested in redeeming the collateral he should contact our office immediately to discuss his options
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved This complaint has been resolved as of 10/26/Was notified by Lobel Financial that they have received proof of insurance and have dropped the charges on the accountThank you for your time Regards, [redacted]
Lobel Financial maintains the position as stated in our original response Our office placed a request with the credit bureaus on 5-to delete the tradeline from her credit As our office can only confirm what action we took and cannot control when the credit bureaus process such a request, she is welcome to contact the credit bureaus directly for additional confirmation to verify our office’s request to delete her tradeline
Lobel Financial has located a customer account with an employer phone number as referenced in the complaint We have updated our records to reflect no further calls be placed to the business phone number [redacted]
Hello,Please find our response below: Lobel Financial was in contact with the customer on 2-10-and 2-17- This matter was resolved directly with the customerThank you, Lobel Financial CorporationPO Box 3000Anaheim, CA 92803-3000(714) 995-
Roman","serif # Upon receipt of the customer’s complaint, Lobel Financial contacted the customer’s insurance companies directly to verify and obtain proof of coverage Our office confirmed that the customer’s insurance policy with Loya cancelled on 11-15-and her new policy with Infinity did not become effective until 12-1- We have made the necessary adjustments to the customer’s account and removed all applicable physical damage protection fees as well as a late charge that was applied The customer’s account now reflects her next scheduled payment to be due May 20,
Hello Revdex.com, Please find Lobel Financial’s response below: While Lobel Financial disagrees with the customer’s contentions, an account supervisor initiated contact and resolved this matter directly with the customer on 2-2- Thank you, Lobel Financial Corporation
Hello, Please find our response below: While Lobel Financial does not agree with the customer’s contention, we do understand their frustration with regards to the ability to pay online We want to assure the customer that his complaint and concerns were documented on 9-6-and have reached out to the customer directly to advise him that our pay online option is now available and to discuss other options to ensure his payment is received in a timely manner Thank you, Lobel Financial CorporationPO Box 3000Anaheim, CA 92803-3000(714) 995-
Hello,Please find our response in reference to complaint ID [redacted] below: Lobel Financial has reviewed the customer’s account and complaint in detail Upon contacting the seller regarding the customer’s complaints, the dealership has paid off the customer’s loan in full The customer has a zero balance with our office and the tradeline account with Lobel Financial has been deleted from her credit Thank you
Management has reviewed the customer’s account in detail The financed collateral was repossessed on for breach of contract as the customer failed to pay the first payment listed on the installment contract The customer was provided redemption information verbally and written documentation detailing the amounts necessary to recover the financed collateral was also mailed to the address on file We have also reviewed the agreements with the customer as disclosed on the installment contract that he signed at the time of the purchase Our office has spoken with the customer on multiple occasions following his complaint and confirmed he is unable to redeem the collateral
While Lobel Financial’s records do not reflect the claims stated in the complaint, we do want to express our concern for the issue and assure the complainant that we take such statements very seriously and act accordingly to rectify
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Problem:a sum of $3,was agreed upon brokered thru the Revdex.com ( [redacted] ***), but when our house sold, they took $6,which was over the amount they had agreed onthey also did not give credit for the $paid for months prior to the close of escrowwe feel they received $4,more than they originally agreedas senior citizens living on a fixed income we feel they have taken advantage of us and selling of our homethey gave us an account number of 249060, with payments due on the 20th of each month starting 9/we followed this for months as stated and received no credit for the payments.Translate Desired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:$4,refund of overpayment the charged Regards, [redacted]
Hello, Please find Lobel Financial’s response below: The title was released on 12-29-however Lobel Financial would like to further discuss resolution We have reached out to the customer on 2-10-and 6-7- We ask that the customer contact our Servicing Department at his earliest convenience to discuss this matter Thank you, Lobel Financial CorporationPO Box 3000Anaheim, CA 92803-3000(714) 995-
Lobel Financial has contacted the customer’s insurance company, Western General, and received the appropriate information for insurance coverage We have verified that the customer’s coverage for the financed collateral became effective on 4-19-through 5-20-and was reinstated on 5-27- Coverage is currently valid until 10-19- We have made the necessary adjustments to the customer’s account and notified the customer directly on 6-23-
Lobel Financial has thoroughly reviewed the customer’s complaint and account in detail The financed collateral was repossessed on for the amounts owed for his March, April, May and June payments While the customer has consistently reflected insurance coverage throughout the term of the loan, our office did generate notices in the event we received notices issued by the insurance company informing us of cancellations and/or expired coverage From the inception of the loan, the customer’s account has only been billed for a lapse in coverage from 5-2-to 5-21-Upon receipt of the customer’s complaint, our office contacted the customer’s insurance company, SafeAuto We have since confirmed that the policy only lapsed for days in June of but had coverage for the periods in May of and have made the necessary adjustments to the customer’s account As the financed collateral was repossessed solely for non-payment of the delinquent amounts owed since March and amounts billed for physical damage protection had no bearing on the status of his account, our office would be unable to refund any monies If the customer is interested in redeeming the collateral he should contact our office immediately to discuss his options
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved This complaint has been resolved as of 10/26/Was notified by Lobel Financial that they have received proof of insurance and have dropped the charges on the accountThank you for your time Regards, [redacted]
Lobel Financial maintains the position as stated in our original response Our office placed a request with the credit bureaus on 5-to delete the tradeline from her credit As our office can only confirm what action we took and cannot control when the credit bureaus process such a request, she is welcome to contact the credit bureaus directly for additional confirmation to verify our office’s request to delete her tradeline
Lobel Financial has located a customer account with an employer phone number as referenced in the complaint We have updated our records to reflect no further calls be placed to the business phone number [redacted]
Hello,Please find our response below: Lobel Financial was in contact with the customer on 2-10-and 2-17- This matter was resolved directly with the customerThank you, Lobel Financial CorporationPO Box 3000Anaheim, CA 92803-3000(714) 995-
Roman","serif # Upon receipt of the customer’s complaint, Lobel Financial contacted the customer’s insurance companies directly to verify and obtain proof of coverage Our office confirmed that the customer’s insurance policy with Loya cancelled on 11-15-and her new policy with Infinity did not become effective until 12-1- We have made the necessary adjustments to the customer’s account and removed all applicable physical damage protection fees as well as a late charge that was applied The customer’s account now reflects her next scheduled payment to be due May 20,
Hello Revdex.com, Please find Lobel Financial’s response below: While Lobel Financial disagrees with the customer’s contentions, an account supervisor initiated contact and resolved this matter directly with the customer on 2-2- Thank you, Lobel Financial Corporation
Hello, Please find our response below: While Lobel Financial does not agree with the customer’s contention, we do understand their frustration with regards to the ability to pay online We want to assure the customer that his complaint and concerns were documented on 9-6-and have reached out to the customer directly to advise him that our pay online option is now available and to discuss other options to ensure his payment is received in a timely manner Thank you, Lobel Financial CorporationPO Box 3000Anaheim, CA 92803-3000(714) 995-
Hello,Please find our response in reference to complaint ID [redacted] below: Lobel Financial has reviewed the customer’s account and complaint in detail Upon contacting the seller regarding the customer’s complaints, the dealership has paid off the customer’s loan in full The customer has a zero balance with our office and the tradeline account with Lobel Financial has been deleted from her credit Thank you
Management has reviewed the customer’s account in detail The financed collateral was repossessed on for breach of contract as the customer failed to pay the first payment listed on the installment contract The customer was provided redemption information verbally and written documentation detailing the amounts necessary to recover the financed collateral was also mailed to the address on file We have also reviewed the agreements with the customer as disclosed on the installment contract that he signed at the time of the purchase Our office has spoken with the customer on multiple occasions following his complaint and confirmed he is unable to redeem the collateral
While Lobel Financial’s records do not reflect the claims stated in the complaint, we do want to express our concern for the issue and assure the complainant that we take such statements very seriously and act accordingly to rectify
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Problem:a sum of $3,was agreed upon brokered thru the Revdex.com ( [redacted] ***), but when our house sold, they took $6,which was over the amount they had agreed onthey also did not give credit for the $paid for months prior to the close of escrowwe feel they received $4,more than they originally agreedas senior citizens living on a fixed income we feel they have taken advantage of us and selling of our homethey gave us an account number of 249060, with payments due on the 20th of each month starting 9/we followed this for months as stated and received no credit for the payments.Translate Desired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:$4,refund of overpayment the charged Regards, [redacted]