RBD Enterprises LLC

Revdex.com, Please apologize to [redacted] We sent this complaint to our Corporate Guest Service Manager Katy C [redacted] or [redacted] who will be contacting [redacted] to fix the problem John F [redacted] Corporate Director

Revdex.com, Please apologize to [redacted] We are sorry the 3rd party currier did not handle her package with care and disappointed with our Guest Service team We challenged our Corporate Guest Service Department who generally do not process refunds until merchandise is received back Their notes are listed below We made the exception and processed a full refund for $yesterday [redacted] ***s can call our Corporate Guest Service Manager directly if she has any questions (Katy C [redacted] ***) 12/2/16- We waived return label fee and advised guest to please ship items back to us for a full refund a claim was initiated incorrectly as the guest stated12/15/16- Customer Care Team personally started a damaged claim which was denied by *** 12/15/16-We offered to arrange for [redacted] to go pick up the damaged items from her home but the guest advised that she her schedule didn’t allow time for thisWe could only issue a refund if [redacted] approves the claim since she cannot return the items 12/29- We mailed the guest boxes for her to ship the items in but the new boxes got wet Sincerely, John F [redacted] Corporate Director

Revdex.com, Please apologize to [redacted] for not being satisfied with our service Our Corporate Guest Service Manager (Katy C [redacted] ) researched this problem immediately She has reached out to [redacted] via e mail and phone She also processed a full refund Unfortunately we have shipping issues with [redacted] from time to time Their service in generally excellent but not perfect We will dispute this problem with *** ourselves to ensure [redacted] does not have to be inconvenienced anymore Sincerely, John F [redacted] Corporate Director

Complaint: ***
I am rejecting this response because:
I do not need an explanation like soa retailer who is reputable and reliable would not pretend multiple times to ship the other out then send an email to call back the shipmentI contacted customer service department multiple timesCustomer service agents insists the shipments was shipped outAnd told me to contact *** on my ownIs this the reputability and reliability that you are talking about? Right now I just want to receive the items I purchasedThe scarves I purchased are for family members when I go back to visitThe date to travel back is almost here, you want me to go back without any gifts? Stop lying when you are replying to Revdex.comEvery time I call to complain regarding this matter, you always say that you will reply my complainsYet, I never received any repliesStop lying and talking about Cis reliable and reputableI've never seen a store that is less reputable than youAfter this matter is over, I will never ship at Cever again.
Regards,
*** ***

Revdex.com,
Please apologize to *** *** Our Corporate Guest Service Manager (Katy C*** *** ***) has this complaint and will correct the issue with *** ***
Sincerely,
John F*
Corporate Director

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me although the details from the company aren't accurate -- I was given the option of purchasing boxes to mail the items back and submit the receipt for a refund of the cost of the boxesBoxes were mailed unbeknownst to me (I had been told MULTIPLE times Cdoesn't provide boxes to return items) and left by the courier in the rain (AGAIN)I emailed Angel R*** and NG*** (there is a paper trail of my continious contact with CStores) repeatedly for status updates and an amicable resolution.Marisaa called from CStores yesterday (Tuesday, January 10, 2017) to inform me of the full refund.THANKS Revdex.com for mediating
Regards,
*** ***

Revdex.com, Please offer our apologies to our client who filed this complaint.  We had problems with the shipping address and knew it so attempted to take corrective action but unfortunately failed to resolve before this complaint was filed.  This client has received shipments 18 times...

previous to this issue so knows we are reputable and reliable retailor.  We had our Corporate Guest Service team send them a gift card for the inconvenience and contacted the client immediately to establish a re-ship or cancel resolution.  The client can reach out to Katy C[redacted] the Manager of our Corporate Guest Services team if they are still not satisfied. Katy will accommodate the client who like all our clients we aim to please. Sincerely,John F[redacted]C-21 Director

Revdex.com,
Please apologize to [redacted]  We are sorry the 3rd party currier did not handle her package with care and disappointed with our Guest Service team.  We challenged our Corporate Guest Service Department who generally do not process refunds until merchandise is received back. ...

Their notes are listed below.  We made the exception and processed a full refund for $274.38 yesterday.  [redacted]s can call our Corporate Guest Service Manager directly if she has any questions (Katy C[redacted]).  
12/2/16- We waived return label fee and advised guest to please ship items back to us for a full refund a claim was initiated incorrectly as the guest stated12/15/16- Customer Care Team personally started a damaged claim which was denied by [redacted]. 
12/15/16-We offered to arrange for [redacted] to go pick up the damaged items from her home but the guest advised that she her schedule didn’t allow time for this. We could only issue a refund if [redacted] approves the claim since she cannot return the items.
12/29- We mailed the guest boxes for her to ship the items in but the new boxes got wet.
 
Sincerely,
John F[redacted]
Corporate Director

Revdex.com,
Please apologize to [redacted] for not being satisfied with our service.  Our Corporate Guest Service Manager (Katy C[redacted]) researched this problem immediately.  She has reached out to [redacted] via e mail and phone.  She also processed a full...

refund.  Unfortunately we have shipping issues with [redacted] from time to time.  Their service in generally excellent but not perfect.  We will dispute this problem with [redacted] ourselves to ensure [redacted] does not have to be inconvenienced anymore.
Sincerely,
John F[redacted]
Corporate Director

Revdex.com,
 
 
Please apologize to [redacted].  We sent this complaint to our Corporate Guest Service Manager Katy C[redacted] or [redacted] who will be contacting [redacted] to fix the problem.
 
 
John F[redacted]
Corporate Director

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]