From start to finish I was impressed, this company was quick, thorough, and good They started at in the morning and finished around in the evening Mind you this was a complete tear off, and reinstall Added venting to a roof that had none, ice shield, new drip edge, and a beautiful HD architecture shingle Darryl came out and talked with me during the process they came out after it was done to walk around and clean up I noticed a dent in my gutter due to a ladder being put there I told him about this and we came to the conclusion through pictures that it was the delivery of the shingles through another company and not them, however with that knowledge Darryl jumped on it and someone was out within a few days looking at to be replaced at no cost to me A very professional job, with a great warranty and attitude to boot I highly recommend this company to anyone and in fact put my name out there for them to use as a reference
To whom it may concern, This letter is written in response to the complaint filed with the Revdex.com on *** 10, 201*, by [redacted] Due to an error in email delivery, [redacted] * did not receive information about this complaint until [redacted] 2*, 201* This complaint has been resolved [redacted] has agreed to not pursue interest in the enforcement of the work contract and has given written confirmation to [redacted] of this resolution The following statements in the consumers original complaint are inaccurate and false: "apparently ** [redacted] was looking for me, he claimed that he was going to foreclose our house because I/O $1*,that I needed to return that money in no more than two weeks period** [redacted] intimidated, [redacted] rest, and threaten [redacted] , a [redacted] by saying all this to ***." "I was asked to sign a paper (contract) so they call it, stating that I was obligated to pay this company for any service render, but they never did." [redacted] has a detailed communication log for all work performed and communications with clientThe following statements, with the corresponding dates of when they were made and when the services were performed, are accurate and true: **/[redacted] - *** [redacted] call [redacted] to let us know that their insurance adjuster would be at their home at AM and requested that [redacted] , per our agreement to discuss scope of repairs and their associated cost with the insurance adjuster, attend the inspe***on */2/[redacted] - communication log: "Home Owner called and would like to know what is being repaired as per the inspe***on?" *2*/[redacted] - Insurance adjuster contacted [redacted] about the paperwork and estimate and stated a letter toget [redacted] with an estimate and check were sent out in [redacted] and to contact [redacted] if the check needed to have a stop payment put on it for non-receipt **/[redacted] - [redacted] stopped by ** [redacted] home to inquire about how to get a hold of him and to notify him that if you wish to cancel our services t***e would be a $1*cancellation fee not as a penalty but as fair and just compensation for work and services performed to that point as per the signed work contract */8/[redacted] - [redacted] entry in communication log: "I visited this homeowner and his [redacted] answered the door [redacted] told me the homeowner was at the grocery store and would relay a message to him as soon as he arrivesUpon my arrival to the door and after ringing the doorbell I noticed the masculine figure going and looking through the half open window blindsWhen I informed the [redacted] that the insurance company had told me the check and the paperwork were mailed back in ***, [redacted] looked behind the door, as if communicating with someone behind I have open door, and answered me that [redacted] knew nothing of the paperwork or the check but would relay the message to [redacted] I asked [redacted] for a good telephone number for [redacted] and [redacted] gave the number [redacted] as a good number for him." */10/[redacted] - [redacted] - contacted ** [redacted] and confirmed that he would like to cancel his contractHe stated that he would like to make payments to cover the cancellation fee and requested that he could make three payments of $ [redacted] */11/[redacted] - an invoice for the cancellation pre-work was mailed out to ** [redacted] [redacted] , [redacted] location, stands by the services rendered and affirms that the services were performed as per our signed contract with ** [redacted] [redacted] has agreed to release client from contractual obligations [redacted] , LLC – McAllen, TX
From start to finish I was impressed, this company was quick, thorough, and good. They started at 8 in the morning and finished around 6 in the evening. Mind you this was a complete tear off, and reinstall. Added venting to a roof that had none, ice shield, new drip edge, and a beautiful HD architecture shingle. Darryl came out and talked with me during the process they came out after it was done to walk around and clean up. I noticed a dent in my gutter due to a ladder being put there. I told him about this and we came to the conclusion through pictures that it was the delivery of the shingles through another company and not them, however with that knowledge Darryl jumped on it and someone was out within a few days looking at to be replaced at no cost to me. A very professional job, with a great warranty and attitude to boot. I highly recommend this company to anyone and in fact put my name out there for them to use as a reference.
This letter is written in response to the complaint filed with the Revdex.com on [redacted] 10, 201*, by [redacted]. Due to an error in email delivery,[redacted] * did not receive information about this...
complaint until [redacted] 2*, 201*.
This complaint has been resolved. [redacted] has agreed to not pursue interest in the enforcement of the work contract and has given written confirmation to [redacted] of this resolution.
The following statements in the consumers original complaint are inaccurate and false:
"apparently **. [redacted] was looking for me, he claimed that he was going to foreclose our house because I/O $1*,000 that I needed to return that money in no more than two weeks period. **. [redacted] intimidated, [redacted] rest, and threaten [redacted], a [redacted] by saying all this to [redacted]."
"I was asked to sign a paper (contract) so they call it, stating that I was obligated to pay this company for any service render, but they never did."
[redacted] has a detailed communication log for all work performed and communications with client. The following statements, with the corresponding dates of when they were made and when the services were performed, are accurate and true:
*/*1/201* - [redacted] contracted with [redacted] to perform a complete assessment of weat[redacted] related damages that occurred to his home on [redacted] 20, 2012, from wind and hail, and to prepare a complete scope of repairs toget[redacted] with costs and to meet with their insurance adjuster to review the scope of work and repairs and the anticipated cost associated with doing the repairs.
*/*/201* - [redacted]. [redacted] call [redacted] to let us know that their insurance adjuster would be at their home at 10 AM and requested that [redacted], per our agreement to discuss scope of repairs and their associated cost with the insurance adjuster, attend the inspe[redacted]on.
*/2/201* - communication log: "Home Owner called and would like to know what is being repaired as per the inspe[redacted]on?"
*/*/201* - communication log: "spoke with homeowner and they haven't received any paperwork, please call insurance and get a copy of paperwork."
*/2*/201* - Insurance adjuster contacted [redacted] about the paperwork and estimate and stated a letter toget[redacted] with an estimate and check were sent out in [redacted] and to contact [redacted] if the check needed to have a stop payment put on it for non-receipt.
*/*/201* - several phone calls and text messages over the last week have been sent to the homeowner and all have gone unanswered.
*/*/201* - [redacted] stopped by **. [redacted] home to inquire about how to get a hold of him and to notify him that if you wish to cancel our services t[redacted]e would be a $1*00 cancellation fee not as a penalty but as fair and just compensation for work and services performed to that point as per the signed work contract.
*/8/201* - [redacted] entry in communication log: "I visited this homeowner and his [redacted] answered the door. [redacted] told me the homeowner was at the grocery store and would relay a message to him as soon as he arrives. Upon my arrival to the door and after ringing the doorbell I noticed the masculine figure going and looking through the half open window blinds. When I informed the [redacted] that the insurance company had told me the check and the paperwork were mailed back in [redacted], [redacted] looked behind the door, as if communicating with someone behind I have open door, and answered me that [redacted] knew nothing of the paperwork or the check but would relay the message to [redacted]. I asked [redacted] for a good telephone number for [redacted] and [redacted] gave the number [redacted] as a good number for him."
*/10/201* - [redacted] - contacted **. [redacted] and confirmed that he would like to cancel his contract. He stated that he would like to make payments to cover the cancellation fee and requested that he could make three payments of $[redacted]
*/11/201* - an invoice for the cancellation pre-work was mailed out to **. [redacted].
[redacted], [redacted] location, stands by the services rendered and affirms that the services were performed as per our signed contract with **. [redacted]. [redacted] has agreed to release client from contractual obligations.
From start to finish I was impressed, this company was quick, thorough, and good They started at in the morning and finished around in the evening Mind you this was a complete tear off, and reinstall Added venting to a roof that had none, ice shield, new drip edge, and a beautiful HD architecture shingle Darryl came out and talked with me during the process they came out after it was done to walk around and clean up I noticed a dent in my gutter due to a ladder being put there I told him about this and we came to the conclusion through pictures that it was the delivery of the shingles through another company and not them, however with that knowledge Darryl jumped on it and someone was out within a few days looking at to be replaced at no cost to me A very professional job, with a great warranty and attitude to boot I highly recommend this company to anyone and in fact put my name out there for them to use as a reference
To whom it may concern, This letter is written in response to the complaint filed with the Revdex.com on *** 10, 201*, by [redacted] Due to an error in email delivery, [redacted] * did not receive information about this complaint until [redacted] 2*, 201* This complaint has been resolved [redacted] has agreed to not pursue interest in the enforcement of the work contract and has given written confirmation to [redacted] of this resolution The following statements in the consumers original complaint are inaccurate and false: "apparently ** [redacted] was looking for me, he claimed that he was going to foreclose our house because I/O $1*,that I needed to return that money in no more than two weeks period** [redacted] intimidated, [redacted] rest, and threaten [redacted] , a [redacted] by saying all this to ***." "I was asked to sign a paper (contract) so they call it, stating that I was obligated to pay this company for any service render, but they never did." [redacted] has a detailed communication log for all work performed and communications with clientThe following statements, with the corresponding dates of when they were made and when the services were performed, are accurate and true: **/[redacted] - *** [redacted] call [redacted] to let us know that their insurance adjuster would be at their home at AM and requested that [redacted] , per our agreement to discuss scope of repairs and their associated cost with the insurance adjuster, attend the inspe***on */2/[redacted] - communication log: "Home Owner called and would like to know what is being repaired as per the inspe***on?" *2*/[redacted] - Insurance adjuster contacted [redacted] about the paperwork and estimate and stated a letter toget [redacted] with an estimate and check were sent out in [redacted] and to contact [redacted] if the check needed to have a stop payment put on it for non-receipt **/[redacted] - [redacted] stopped by ** [redacted] home to inquire about how to get a hold of him and to notify him that if you wish to cancel our services t***e would be a $1*cancellation fee not as a penalty but as fair and just compensation for work and services performed to that point as per the signed work contract */8/[redacted] - [redacted] entry in communication log: "I visited this homeowner and his [redacted] answered the door [redacted] told me the homeowner was at the grocery store and would relay a message to him as soon as he arrivesUpon my arrival to the door and after ringing the doorbell I noticed the masculine figure going and looking through the half open window blindsWhen I informed the [redacted] that the insurance company had told me the check and the paperwork were mailed back in ***, [redacted] looked behind the door, as if communicating with someone behind I have open door, and answered me that [redacted] knew nothing of the paperwork or the check but would relay the message to [redacted] I asked [redacted] for a good telephone number for [redacted] and [redacted] gave the number [redacted] as a good number for him." */10/[redacted] - [redacted] - contacted ** [redacted] and confirmed that he would like to cancel his contractHe stated that he would like to make payments to cover the cancellation fee and requested that he could make three payments of $ [redacted] */11/[redacted] - an invoice for the cancellation pre-work was mailed out to ** [redacted] [redacted] , [redacted] location, stands by the services rendered and affirms that the services were performed as per our signed contract with ** [redacted] [redacted] has agreed to release client from contractual obligations [redacted] , LLC – McAllen, TX
From start to finish I was impressed, this company was quick, thorough, and good. They started at 8 in the morning and finished around 6 in the evening. Mind you this was a complete tear off, and reinstall. Added venting to a roof that had none, ice shield, new drip edge, and a beautiful HD architecture shingle. Darryl came out and talked with me during the process they came out after it was done to walk around and clean up. I noticed a dent in my gutter due to a ladder being put there. I told him about this and we came to the conclusion through pictures that it was the delivery of the shingles through another company and not them, however with that knowledge Darryl jumped on it and someone was out within a few days looking at to be replaced at no cost to me. A very professional job, with a great warranty and attitude to boot. I highly recommend this company to anyone and in fact put my name out there for them to use as a reference.
To whom it may concern,
This letter is written in response to the complaint filed with the Revdex.com on [redacted] 10, 201*, by [redacted]. Due to an error in email delivery,[redacted] * did not receive information about this...
complaint until [redacted] 2*, 201*.
This complaint has been resolved. [redacted] has agreed to not pursue interest in the enforcement of the work contract and has given written confirmation to [redacted] of this resolution.
The following statements in the consumers original complaint are inaccurate and false:
"apparently **. [redacted] was looking for me, he claimed that he was going to foreclose our house because I/O $1*,000 that I needed to return that money in no more than two weeks period. **. [redacted] intimidated, [redacted] rest, and threaten [redacted], a [redacted] by saying all this to [redacted]."
"I was asked to sign a paper (contract) so they call it, stating that I was obligated to pay this company for any service render, but they never did."
[redacted] has a detailed communication log for all work performed and communications with client. The following statements, with the corresponding dates of when they were made and when the services were performed, are accurate and true:
*/*1/201* - [redacted] contracted with [redacted] to perform a complete assessment of weat[redacted] related damages that occurred to his home on [redacted] 20, 2012, from wind and hail, and to prepare a complete scope of repairs toget[redacted] with costs and to meet with their insurance adjuster to review the scope of work and repairs and the anticipated cost associated with doing the repairs.
*/*/201* - [redacted]. [redacted] call [redacted] to let us know that their insurance adjuster would be at their home at 10 AM and requested that [redacted], per our agreement to discuss scope of repairs and their associated cost with the insurance adjuster, attend the inspe[redacted]on.
*/2/201* - communication log: "Home Owner called and would like to know what is being repaired as per the inspe[redacted]on?"
*/*/201* - communication log: "spoke with homeowner and they haven't received any paperwork, please call insurance and get a copy of paperwork."
*/2*/201* - Insurance adjuster contacted [redacted] about the paperwork and estimate and stated a letter toget[redacted] with an estimate and check were sent out in [redacted] and to contact [redacted] if the check needed to have a stop payment put on it for non-receipt.
*/*/201* - several phone calls and text messages over the last week have been sent to the homeowner and all have gone unanswered.
*/*/201* - [redacted] stopped by **. [redacted] home to inquire about how to get a hold of him and to notify him that if you wish to cancel our services t[redacted]e would be a $1*00 cancellation fee not as a penalty but as fair and just compensation for work and services performed to that point as per the signed work contract.
*/8/201* - [redacted] entry in communication log: "I visited this homeowner and his [redacted] answered the door. [redacted] told me the homeowner was at the grocery store and would relay a message to him as soon as he arrives. Upon my arrival to the door and after ringing the doorbell I noticed the masculine figure going and looking through the half open window blinds. When I informed the [redacted] that the insurance company had told me the check and the paperwork were mailed back in [redacted], [redacted] looked behind the door, as if communicating with someone behind I have open door, and answered me that [redacted] knew nothing of the paperwork or the check but would relay the message to [redacted]. I asked [redacted] for a good telephone number for [redacted] and [redacted] gave the number [redacted] as a good number for him."
*/10/201* - [redacted] - contacted **. [redacted] and confirmed that he would like to cancel his contract. He stated that he would like to make payments to cover the cancellation fee and requested that he could make three payments of $[redacted]
*/11/201* - an invoice for the cancellation pre-work was mailed out to **. [redacted].
[redacted], [redacted] location, stands by the services rendered and affirms that the services were performed as per our signed contract with **. [redacted]. [redacted] has agreed to release client from contractual obligations.
[redacted]
[redacted]
[redacted], LLC – McAllen, TX