Initial Business Response /* (1000, 11, 2015/11/18) */
I apologize for any inconvenience this may have causedOur records indicate that you did not contact our service departmentWe could have resolved the issue with the terminal quicklyWe will issue a month credit and waive the Early
Termination Fee
Initial Consumer Rebuttal /* (3000, 13, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are willing to accept a settlement refund from US Merchant for Mar-Sept (last month we were charged) in addition to the early termination fees being waivedThis amounts to mos refund for both monthly fees and compliance fee ($25.50+19.95) x = $
We believe this is a reasonable request since per their policy our account should have been cancelled after months of inactivity (Dec '14-Feb '15)Furthermore, they have caused us and our business a great deal of inconvenience
Initial Business Response /* (1000, 5, 2015/11/10) */
The refund for the ETF of $was approved on 10/28/You should see that in your bank account shortlyWould you provide documentation that shows that you were *** Compliant for the months you were billed the Non-Compliance feeSince the
business did not use our portal to monitor *** Compliance, without the documentation, we have no way of knowing the compliance statusOnce this documentation is provided, we will issue a refund
Initial Consumer Rebuttal /* (3000, 7, 2015/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already sent *** compliance certificate to your reseller/representative *** We even had a conference call with Trustwave who we use as *** compliance agency for many yearsI uploaded *** certificate here:
http://www.***
You can also see certificate of our compliance here:
http://***/cert.php?code=fa401c2997e34ffXXXXXadXXXXXfe
This medal is maintained daily
Final Business Response /* (4000, 9, 2015/11/12) */
Thank you,
You account was credited for the ***, you should see the refund for the ETF shortly
Initial Business Response /* (1000, 5, 2015/05/14) */
I apologize for any inconvenience that this may have causedWould you please provide us with the name of the business, or the merchant ID numberI am not able to locate anything in our system based on the email, or address provided
Initial
Consumer Rebuttal /* (3000, 7, 2015/05/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response because it does not fix the issue I haveI do not have a merchant Id number as my account has been closed for yearsThe name of the business is Fidelity Creditor Services stating they are representing US Merchant SystemsThey have not given me a merchant IDPlease assist with having the collection agency remove this from my credit
Final Consumer Response /* (3000, 16, 2015/07/02) */
Fidelity Creditor Services still has not removed this issue from my credit profile
Final Business Response /* (4000, 18, 2015/07/08) */
I apologize for the inconvenience, our records show that the account was removed from collectionsWe will contact Fidelity to make sure they removed your account from collections on their end
I apologize for the inconvenienceOur records show that when you signed up, we sent you a terminal to use as long as you were using our serviceOnce you closed the account, you needed to send the terminal back toSince you did not, we attempted to charge you the cost of the
terminal. The signature on the application does match your drivers licensesAll the information submitted was for a home business call *** ***, we do not see any indication that the paperwork was forged
Initial Business Response /* (1000, 8, 2015/07/08) */
Per our conversation, and reviewing your agreement. It was discovered that on your application your agent wrote on it "one year agreement". Due to the ambiguity of of what "one year agreement" covers, we will be issuing a refund for the $295 ...
Complaint: [redacted]I am rejecting this response because: I returned the terminal even though I didn't sign for it. The company tried taking money out of my account after it was returned until my bank stepped in. The salesman forged my name and stole my information and I'm not the only client he defrauded. This is illegal and criminal behavior. On top of that, the company has never sent one bill or called to say the account would go into collections, not one notice since 2010!Sincerely,[redacted]
Initial Business Response /* (1000, 11, 2015/11/18) */
I apologize for any inconvenience this may have causedOur records indicate that you did not contact our service departmentWe could have resolved the issue with the terminal quicklyWe will issue a month credit and waive the Early
Termination Fee
Initial Consumer Rebuttal /* (3000, 13, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are willing to accept a settlement refund from US Merchant for Mar-Sept (last month we were charged) in addition to the early termination fees being waivedThis amounts to mos refund for both monthly fees and compliance fee ($25.50+19.95) x = $
We believe this is a reasonable request since per their policy our account should have been cancelled after months of inactivity (Dec '14-Feb '15)Furthermore, they have caused us and our business a great deal of inconvenience
Initial Business Response /* (1000, 5, 2015/11/10) */
The refund for the ETF of $was approved on 10/28/You should see that in your bank account shortlyWould you provide documentation that shows that you were *** Compliant for the months you were billed the Non-Compliance feeSince the
business did not use our portal to monitor *** Compliance, without the documentation, we have no way of knowing the compliance statusOnce this documentation is provided, we will issue a refund
Initial Consumer Rebuttal /* (3000, 7, 2015/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already sent *** compliance certificate to your reseller/representative *** We even had a conference call with Trustwave who we use as *** compliance agency for many yearsI uploaded *** certificate here:
http://www.***
You can also see certificate of our compliance here:
http://***/cert.php?code=fa401c2997e34ffXXXXXadXXXXXfe
This medal is maintained daily
Final Business Response /* (4000, 9, 2015/11/12) */
Thank you,
You account was credited for the ***, you should see the refund for the ETF shortly
Initial Business Response /* (1000, 5, 2015/05/14) */
I apologize for any inconvenience that this may have causedWould you please provide us with the name of the business, or the merchant ID numberI am not able to locate anything in our system based on the email, or address provided
Initial
Consumer Rebuttal /* (3000, 7, 2015/05/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response because it does not fix the issue I haveI do not have a merchant Id number as my account has been closed for yearsThe name of the business is Fidelity Creditor Services stating they are representing US Merchant SystemsThey have not given me a merchant IDPlease assist with having the collection agency remove this from my credit
Final Consumer Response /* (3000, 16, 2015/07/02) */
Fidelity Creditor Services still has not removed this issue from my credit profile
Final Business Response /* (4000, 18, 2015/07/08) */
I apologize for the inconvenience, our records show that the account was removed from collectionsWe will contact Fidelity to make sure they removed your account from collections on their end
I apologize for the inconvenienceOur records show that when you signed up, we sent you a terminal to use as long as you were using our serviceOnce you closed the account, you needed to send the terminal back toSince you did not, we attempted to charge you the cost of the
terminal. The signature on the application does match your drivers licensesAll the information submitted was for a home business call *** ***, we do not see any indication that the paperwork was forged
Initial Business Response /* (1000, 8, 2015/07/08) */
Per our conversation, and reviewing your agreement. It was discovered that on your application your agent wrote on it "one year agreement". Due to the ambiguity of of what "one year agreement" covers, we will be issuing a refund for the $295 ...
Complaint: [redacted]I am rejecting this response because: I returned the terminal even though I didn't sign for it. The company tried taking money out of my account after it was returned until my bank stepped in. The salesman forged my name and stole my information and I'm not the only client he defrauded. This is illegal and criminal behavior. On top of that, the company has never sent one bill or called to say the account would go into collections, not one notice since 2010!Sincerely,[redacted]