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Rbr Benefit Services Inc.

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Reviews Rbr Benefit Services Inc.

Rbr Benefit Services Inc. Reviews (3)

In response to the complaint filed by Mr*** ***, I would like to submit the following information explaining the circumstances surrounding his roof leak and subsequent damagesAs a result of unprecedented rain storms this year, many of the communities suffered extreme roof and building/stucco
leaksDesert Springs was among the communities with a number of reported leaksAll reported leaks were submitted to the roofing company for estimates for repairs Unfortunately, due to the high volume of repairs, the roofing company was not able to provide the estimates very quickly because the work load was higher than anyone could have planned for Before the community manager could get final approval from the Board of Directors for the estimate of repairs (which is required before she can schedule the work) another storm hit The ValleyNo further damage to the ***’s unit was reported at that time Once the Board gave approval, the repairs were added to the roofer's repair scheduleThe community manager did assist with the coordination of the restoration company and was exchanging email communication with Mrs*** throughoutThe restoration company found the additional damage once they were in the unit performing repairsShe was also in touch with both insurance companies involved with the damagesThe communication may have lacked during the waiting period; however, the earlier communication would not have changed the outcome, as she was still waiting for approvals, repair schedules, and feedback from the insurance companiesDue to the high volume of repairs the roofer was trying to complete, the schedule to complete the work was changed a number of times This was out of the Community Manager’s controlThe manager also scheduled to have the unit tarped before this last rain stormAll repairs are scheduled to be completed this week.The Governing Documents for the community require the Association to provide insurance and repairs for the exterior of the building and the interior only up to the unfinished walls (drywall) The Association’s coverage does not cover weather related damages All homeowners are required to carry their own policy for coverage for the interior finishes and contents of their units.The Association will be directly paying the expenses for the roof repair and interior repairs up to and including the drywall Any additional repairs are the responsibility of the homeowner.We do truly sympathize with the owners and understand the frustration However, this was not the result of negligence It was the result of freak weather conditions and unusual circumstances causing longer than usual repair times
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The residence has not had the roof repairs completed as of 12/22/After contacting the HOA (*** ***) to inquire about the status, she reported that the repairs had been completed on 12/15/14, which they were notThe residence is still covered in a tarp and my wife and I have been by the residence numerous times each day since we have been displaced from our homeOther homes in our community have had roof repairs completed since the initiation of involvement, including one residence that had filed a claim with the HOA after 12/7/
*** ***

The initial roof leak was repaired as scheduled.  The tarped area (2nd leak) could not be completed at the same time as it requires extensive repairs (3-4 day completion).  It is scheduled to begin on Monday, December 29th.  The tarp has and will remain in place until the final repairs are completed to ensure there is no further damage should we get unexpected rain.This second repair should not in any way hold up the interior repairs. All of the interior work should be progressing as was agreed upon by the homeowner, contractor, and insurance company.

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