RBS & K Home & Building Inspectors, LLC

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I was emailed by Viper Moving Company on 09/29/2015, and they stated for me to pay the final payment of $via credit card In which they have sent over a credit card authorization form for me to complete and send back Once the final payment of $is made, they will inform me of where the storage location is near me, that has my belongings It is understood that they have no one in this area in order for me to have my items delivered Which I informed them that was fine, I will retrieve the items myself In addition, I was informed that my belongings are insured, so if anything is damaged or missing, I can file a claim

Dear Sir, On Nov 20th , [redacted] , scheduled a move with us - for Nov 22nd On Nov 22nd he asked to reschedule his move for Nov 29th On Nov 27th - he reconfirmed his move with us for the 29th On the scheduled day – Nov 29th - [redacted] was not availableOur driver drove to his piaddress - and waited - [redacted] did not answerOn Dec 1st - [redacted] called - and asked to reschedule his move with us - and we rescheduled his move - for Dec 16thOn Dec 9th [redacted] called us and asked to reschedule his move for Dec 13th - asked for an earlier date with a day notice We are moving big volumes and trying to accommodate our customers' unexpected needs - and so we manage to secure An available spot for pifor [redacted] for the 13th-on Dec 11th - We called [redacted] to confirm his move for the 13th - not surprisingly - he asked to reschedule it again for another week Apparently - at that point, [redacted] was already in NM, making arrangements with his sister to meet us on pilocation on his behalf-Mr [redacted] 's Sister, [redacted] - also asked to change the date of pischeduled for Dec 21st - and at that point, we asked [redacted] for a $non-refundable deposit + the rest of the payment for the moving estimate prior to pick-up.in different words - [redacted] paid for his Moving estimate upfront - a total amount of $divided to two paymentsOne of $- and another payment of $The $is a non-refundable payment - and it also doesn't cover the time we have spent Rescheduling Mr [redacted] 's move times We also came to his house more than once - during his cancelationsEventually - when we came to pihis belongingsHe did not agree to pay for additional charges such us - Disposable Packing Materials (stated on our terms on conditions)He asked to cancel his move with us - and we agreed to refund $out of the $paid We have refunded the $alreadyAttached is the credit card authorization form authorizing the transaction of $stating it is non-refundableSince the payment was refunded - we are requesting this complaint to be removedThank you Viper Moving and Storage

I am rejecting this response because:The first thing wrong with their response is that our list was inaccurateWhen I first spoke with a rep, I gave precise dimensions of the furniture we ownI believe we might have had two extra medium sized boxes, but I was very thorough with the rep on the phoneIf there was a mistake in estimating the cubic size, it was on their side and it's unacceptable that we should be held responsible for thatSecond, I completely understand that every company does estimates and they are liable to changeI also understand that there are laws where they have so many days to deliver the itemsMy issue is that when I first explained our situation to this company, I was told there is no way it will take longer than a week to deliver, that even if there was an upcharge for the inventory it wouldn't exceed my maximum budget, etcThis company got me to sign on completely pretenses and then when I do sign with them, I get treated with disrespect and then furthermore, ignored? Continuing on that, they say I never reached out after the delivery, but in fact I did, on three separate occasionsI received a generic "we need more information" email back after my first attempt and then after that, nothingThere is damage done to our apartment, we just got back up on our feet after being completely blindsided with the amount difference in our bill, and I feel so disrespected by this entire company, it's disgustingI even waited after reading their response to Revdex.com since they said they would be contacting me and again, they haven'tI'd like to make it very clear to this company that they need to start treating their customers with more respect, hiring employees with customer service skills, and stop robbing people at a vulnerable timeI would love to handle this outside of court, but I will go there if I have toThank you, [redacted] ***

Dear [redacted] and Revdex.com:First of all, we apologize for any inconvenience you had with our company.Regarding the cost of your moving, I see that the estimate we gave you over the phone was based on a list of items you provided usWe loaded this information into a software provided by a federal agency that has a database of average size of household goods in the United StatesAs a result, we had that your belongings were going to occupy approximately cubic feet and at a rate of $per cubic feet, the estimate was $When we showed up on the day of the pickup, we ended up loading not items but itemsYou are not actually being charged “by item” but this gives us an idea that we had to load more items than what we were toldSince the final cost of your moving is based on the actual space required on the truck, it is easy to understand that more items will increase the priceThis increase was not proportional to the number of additional itemsThe price increased only $which moved the price to $(without packing materials)As you can see on the Bill of Lading we attach here, a lot of packing was required, and for packing materials you had a total of $The total cost of your moving was $for reasons, as we already explained:1-You had more items that were not told to us when we gave you the quote over the phone2-There was additional packing materials that were required.I would like to mention that a few days after the pickup, we received a call from you saying there was a mistake in the packing materials since you were being charged $for mattress covers that you bought before we arrived, we took responsibility for that and applied a discount for the $for the mattress coversWe do not force our customers to move with us or to sign a contract without their consentWe are required by law to give our customers a revised visual estimate, which we did and you agreed by signing the contract Even if everything was loaded on the truck and you decide not to move with us, we are required to unload everything back to your houseSo, our customers have control of that until the very last minute.Our jobs are measured not by weight but by space (cubic feet)Since other companies use the weight system, we provide an estimate in pounds so you compare our prices, but on the day of the pickup everything is measured by space since it is the real indicator of the priceWeight is not a precise way to calculate the cost of a move.Insurance: By law, we are required to offer a basic insurance that covers $per poundIn case you want additional insurance, you need to talk to an insurance company before the pickup since we do not have a license to sell a full value protection insurance.We remember talking about the missing boxes with youAs we informed you before, in case you have any damaged or missing item, you need to send back the Claim Form we sent you in order to start with the insurance processWe are not able to just give money for damaged or missing items without an insurance processI’m sending you again the claim form we send you beforeThe process is very simple, you need to fill up the form with the required information, send a list of damaged or missing items and attach pictures just of the damaged itemsOnce you have all that, you need to send all that information to our claims department who will process your claimIf you are not satisfied with the result of the claim, we can talk again and with that as a base, we can negotiate the amount for the compensation that you consider is fair for your damaged and missing items.We are willing to work with you and offer a fair compensation for all your inconveniences, but it is required that you send the Claim Form to start the insurance processThis is the first step in order to get to get this resolvedIf you need help sending the claim form, please let us know how we can help you with that.Please, feel free to contact us directly to our Customer Care department or through the Revdex.com if you consider necessary, to resolve all your inconveniences.Regards.Viper Moving and Storage

Dear Revdex.com I am not unaware that people that pray on the public for illegal gain will tell untruthful stories to coverup there activitiesAnd this is true in this case, and it add to their criminal intent.All of their claims are fiction and add their criminal plans to escape having to earn a proper income from their serviceEvery claim of that they have put forth does not support the factsHow can they claim they offer a contract for $6,and then proceed to ask for over $12,No one in their right mind would agree to thatAll I ask is for a fair price.Sincerely [redacted] esq

Date: 03/28/To: Revdex.com Re: [redacted] Dear Supervisor, We would like to begin by letting you know that this person - [redacted] , is not our customerShe claims to be the coordinator of this move, but the legal binding contract we have is with [redacted] & [redacted] onlyWe never charged a cent from [redacted] - therefore never gave her any kind of serviceThroughout this move, we communicated directly with the Customer - [redacted] *** [redacted] is the one who signed the paperwork - he is the owner of the goodsDuring the delivery - we were trying to give [redacted] a discount - and there was an adjustment form needed to be signed in order for us to apply that discount prior to delivery (per ***'s request)Mr [redacted] apparently asked this person [redacted] to help him with faxing the form and signing it Eventually she didn’t do itFor her own personal reasonsWe apologize if [redacted] feels we were rude in any way – we never meant to be rudeWe have to emphasize this point since this is a legal matterWe decided to give our customer a discount, and we told him we could adjust it after deliveryIf the customer prefers having the adjustment done prior to unloading – we need to sign an adjustment form – since the amount that was going to paid was different than the amount he authorized on the paper workThis is an insurance requirementTherefore – we sent him the adjustment agreementWhen we explained to ***, she found this request to be rudeOur customer Mr [redacted] however – completely understood and respected itWe faxed it to the storage facility where we dropped it off, and [redacted] signed the adjustment form himself (attached) Since [redacted] is not our customer - we don't expect her to know the contractBut there still issues we would like to clarify anyways - Additional charges and Delivery time frame Regarding additional charges [redacted] received an estimate from us for Cubic Ftas he requested to usWe usually provide a estimate based on a list of items that can allow us to measure the approximate space required in our truckIn this case, this customer decided not to provide us with an inventory listThere could be different reasons for a customer not to provide an inventory listMaybe [redacted] as the "coordinator" of this move insisted on a Cubic ft – Based on other quotes she received, maybe she based it on her own assumptions or experience – or maybe she just liked the priceSince we never received the list of items to be loaded in our truck, we never had the necessary tools to measure a more precise price quoteSo we gave her a quote for Cubic ftof space – per her requestJust for to be clearIf not list is provided in the first place– than you cannot really call it a "price change" [redacted] Claims to be the "coordinator" of this move – but on the day of pishe was NOT presentObviously she doesn’t know – but we've loaded close to a hundred items on to the truck – as a reference of a lot more than CFAlsoOn our contract which our actual customer ( [redacted] ***) signed on, we specifically mention disposable packing materials as an additional charge that may apply – like most moving companies – we charge for packing(Attached in PDF) On piday – [redacted] had authorized the additional charges of cubic ftand packingBy the way – I think the real reason [redacted] is angry – is because she did not do a good job coordinating this move – not providing the right informatiany information at allOur customer however – the one that paid – the legal owner of the furniture is not complaining Regarding Delivery: On the day of pick-up, we asked the customer (***) when is his First available day for delivery [redacted] Signed for IMMIDIATE DELIVERY – asking us to deliver ASAPWe did as he asked and loaded his stuff on a truckFor a direct deliveryA few days later- while the stuff were already in transit - [redacted] called us, asking us to keep the stuff for another week? Obviously that was not possible – but [redacted] refused to understand the basic logistics and the terms and conditions of our contractWe offer all our customers 30-days of storageFrom the day of pi- to the customer's first available dayOnce a customer informs us he is ready for delivery - his belongings are being loaded for shipment – that is based on the FIRST AVIALABLE DAY for delivery – written on the paper work (attached) We tried explaining to [redacted] – it is not possible to change the First available day for delivery while the furniture is in transit - but she refused to understand, and found it rude as wellThe face that you misunderstood something - doesn't make it wrongWe are considering legal actions against ***All documents are attachedFor you to considerWe are asking this complaint to be terminatedPlease don’t hesitate to contact us for any further inquiries Thank you

[redacted] ***:We apologize if you misunderstood how our moving company worksBasically we picked you up, we kept your belongings in our storage in California for a few days until we had an available truck and sent it out to meet your delivery expectations After the truck left our storage not only with your items but also with other customer’s belongings, you called us to change the delivery dateAt that point, we are not able to send the truck back to California and delay the delivery of the other customersOur driver already tried to deliver already last weekSince you were not ready to receive your items, we had to unload your belongings into a local storage near your house, and the driver had to continue driving to deliver our other customers that were on the same truckThat storage does not belong to us, so we had to pay already a whole month of storage and we are willing to waive the charge for youNow unfortunately, we do not have a truck near South Bend, IN to make second attempt of deliveryAfter you pay the remaining balance, you will be able to go the local storage and get your itemsRegards.Viper Moving and Storage

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meWe are back in business again and I'm expecting my belongings to arrive in PA soon.Thanks,***

Dear Revdex.com:As the Ms [redacted] says, we offer days of free storage from the day of the pickup to the first day she is ready for deliveryIn this case, the pickup was made on 07/07/ant the first the Ms [redacted] was ready for delivery was on 07/28/There was never any charge for storage fees.Ms [redacted] called on 07/22/2015, talked to me and informed me that her First Day Ready for Delivery was on 07/28/As we inform from the first day we contact all our customers and before they are even booked, deliveries ON AVERAGE take between to business days from the first day ready for deliveryBy contract, we have up to days to deliver, again, from the first day ready for deliveryFinally, the customer was delivered on 08/09/which is only days from the first day she was ready for deliveryThis is within the timeframe that we informed and there was no delay at all.Regarding the charges, I know the customer is not complaining about, but I want just to mention somethingWhen we gave her the first quote, it was based on the list of items she provided usWe were provided a list of items and according to our software provided by federal government, it was estimated to be cubic feetThe price estimated was $When we showed up, we picked up more items, a total of itemsGiven the increase on the number of items, the price was adjusted since more space was requiredOn top of that, there was an additional cost for packing and labor for that packingThe final price including additional space, packing and labor for the packing was $We attach here the Moving Estimate Ms [redacted] E-Signed on 05/22/This document is not written in legal terms and it was made to describe our service in the easiest way possibleAlso, we attach the paperwork signed on the PickupYou can see on both documents the informed delivery date and you can also compare the number of items provided by the customer for the estimated price and the amount of items that were actually loaded the day of the truck.Since the day of delivery, we have never received any call or email from the customer asking for a compensation for what she claims was a "long wait" to receive her belongingsWe understand that everything was delivered within the time frame informed even before the pickupWe do not feel the obligation to compensate her for deliver within the time frame that was correctly informed but we want all our customers to have a great moving experience and we will try to find the way to make her happyWe would like her to contact our Customer Care department who will be more than glad to assist herMs [redacted] can contact us to the phone number (844) 807-or by email to [email protected], let us know if there is anything else we can help you with.Regards[redacted] Customer CareViper Moving & Storage

Hello, We would like to let you know that we have faced great difficulties to communicate with this person, and eventually refused to move him On the day of pick-up, Mr [redacted] , had more things to move than he originally told uslike every moving company - we charge for the actual space measured on the truckAnd since the driver was looking at significantly more items onsite - we informed the customer that we are looking at something completely different than what he had described to us over the phone Therefore, we gave him a revised estimate onsite - and offered him a revised fixed price - based on that visual estimatea revised visual estimate is a legal requirement in this situation, and it needs to be done prior to loading the truck Meaning - we did not load or do anything before getting Mr [redacted] and his wife's consent on a priceHe and his wife - authorized the final price for the job - and signed the paperwork a few minutes after the truck left the location - we received a call from Mr [redacted] , he was trying to haggle the price, while we were already on our way back to the warehousewe turned the truck and returned to his house, in order to unload his belongings - since he disagreed to the price he signed forat that point - he literally begged us to move him - and approved the price again – so we agreed and drove back to our warehouse the next day - we were shocked to find out he had posted a complaint through your website, before we had a chance to load his belongings on a shipmentMr [redacted] called us right after posting the complaint, just to inform us - that it was postedhe then started to discuss the delivery time-frame and haggle the final price - for the third timeonce again - disputing his own signature on the paperwork and contractonce we realized - he was using this complaint as a tool for extortion - we decided we are refusing to do any business with this individualtherefore, we feel obligated to let you know, we have refunded everything that we charged from him, and asked him to find another moving company to relocate his belongingswe also believe that his complaint does not reflect the way the we do business nor our true consumer experiencewe never faced this kind of situation - this is the first time we find ourselves refusing a customerattached is all the documentation - as a record for these events we recommend for any company to avoid doing business with this individual we are proud to provide a clear and understandable service to all our customersa customer cannot expect to move more things - that take more space on a truck - and not to pay for the additional cost of itwe trust the Revdex.com to distinguish between actual complaints to an aggressive haggling tactics Respectfully, [redacted] Viper Moving & Storage Customer Care [redacted]

I am rejecting this response because:Dear Ms***I have read the message from ViperThank you.I appreciate Viper,s apology and willingness to resolve the conflict between us regarding the compensationThe letter we received from adjustors said the compensation for the missing and damaged items was zeroDue to disagreement with this adjust, we did not sign on the letterThis is why Viper did not receive the letter with my signature on it.As a moving company, no matter large or small, should have well-trained employees and workers, should be honest to their customersI understand as a family business, Viper does not purchase insurance for their customersIf so, why the person who was in charged of Customer Care said that I (as a customer) has insurance in his email? I hope that Viper,s apology and willingness are true, but not another cheating.Thank you again for your time and energy spent on helping us to solve the conflict.***
*** ***

Dear ***:We are surprised to see this review, since we don’t have any record of a call or email of your complaint for the measurements or the cost of your moving.The quote given over the phone, was based on a list of 51 items (with the latest update), this information was loaded in a
software provided to us by a federal agencyThis software has a list of average sizefurniture and as a result, we got the estimate space required on the truck of Cubic FeetOn the day of the pickup, before loading the truck, our crew gave you a REVISED VISUAL ESTIMATEWe loaded on the truck items that took more than cubic feetWe gave you then the price for the updated amount of space required which you agreed and signed the contract for thatWe didn’t force you to move with us, and as it has been previously informed, the cost of your moving is based on the actual space required on the truck.Again, we are surprised that after the pickup, we never heard from you saying that you were not satisfied with the cost of your moving. We would have preferred if you have told us that before posting this review. We never negotiate the cost of a moving, based on leaving a good review or notWe do our best to provide an excellent service and create good reviews based on that.On 07/13/we sent you a Claim Form to report the damaged itemsInsurance claims take from to days to be resolvedYou can call our claims department that is processing your claim, to the phone number that is in the Claim Form and they will be able to tell you the status of your claim process.We apologize for the damages, but rest assured that we will compensate you for any loss.Regards.Viper Moving and Storage

I am rejecting this response because:*** from Viper should not be surprised at all about this complaintThe way they treat their customers over the phone is very rude! He claims that the compensation has already been issued and the concern has already been resolved??? We have not received a single dime at all! Their claim that we have been informed on several occassions regarding additional insurance was a lie as wellI challenge *** to present a recording of my husband's phone calls with your company having your rep state this offerI am sure you won't be able to provide one because there was no mention of it and was never done at all with any and all of our conversation with your company!There was no accountability from *** with regard to the issue when I spoke with him on 3/1/Instead of taking ownership of the situation, he chose to keep on referring me back to their claims departmentIt is a big fat lie you stating on your response that you asked me about the paperwork and I can't answer, when at the beginning of the call that was the first thing I have stated for multiple times, but you chose not to listenIt is also a lie that you were the one who made a way call with your claims department, because you were even telling me that you will follow up and call me back just to get me off your lineI had to insist that I will call them and conference you in because I do not trust you and your company to hold up to your word, provided the situationYou still have the nerve to state on here that I insulted and shouted at you? I am a very upset customer! I also work for customer service for a very long time, and if a customer is upset, I listen to their concerns because they need to be heard! But clearly, you just like your company does not care about your customers concerns so you decided to over talk me the entire time! And of course your manager *** was no different!One lie on top of the other as expected, you are even claiming that I hung up the phone on your very rude and condescending manager ***, when in fact he was the one who dropped the call on me, on which I still had to call back and he had to lecture me "I DON'T GO TO EVERYDAY JUST TO BE *** SLAPPED BY SOME RANDOM PERSON LIKE YOU ON THE PHONE"Now tell me if you were on the receiving end, are going to take those words lightly? I'm sure you wouldn't, because those words are very inappropriate to be said not only to a paying customer but to anyone I general! Again on this occasion, I challenge you to provide the recording of that conversation on 3/1/so we can clearly see who is stating all the lies here! You are claiming that you are not blaming me for the delay on the payment, but that is absolutely not what came out of ***'s mouthHe even stated "ALL YOU HAD TO DO WAS PICK UP THE PHONE AND CALL US FOR A FOLLOW UPWHY DID YOU STILL HAVE TO WAIT MONTHS TO CHECK ON THE STATUS" and the answer to that is because I was very well mistaken, that I was dealing with a professional company who can do their part and live up to their promise, since I have done my end of the bargainBut clearly, none of this has happened!I am never taking down my complaint with Revdex.com until I get this resolved!! I will go to any and all social media platform and talk to every person I know, so I can share my story and let everyone know how unprofessional you all are!!

Dear Revdex.com:We are really surprised to receive this complaint from this customer after we've been trying to talk to her today*** *** has repetedly hang up on us and shouted at our Sales Agents, Customer Care and even to our manager whenever we tried to help her.We are a California based company and
we only possess storages in Los Angeles and SacramentoThe customer claims we told her we own a storage in South Bend, Indiana; unfortunately we do not have a storage facility there and we have not even tell that to the customer.All of our customers have days free storage in California, to utilize at their convenience before we load their belongings in the truck for deliveryAs you can see on the attached file, on the day of the pickup *** *** confirmed to us that her first day ready to receive the truck is on the 09/18/From that day, on average it usually takes between to days for us to deliverIn order to meet our customer's delivery expectations, the truck with her belongings has already left on 09/09/** *** called us today, days from the day of the pickup asking to keep her belongings for days in our storageThis should have been informed to us before giving us the confirmation she was ready to be delivered, or at least before the truck was sent out.At this point we are not able to bring the truck back to the storage, keep it for days, and then send an other truck*** *** will be delivered as soon as the truck arrives to her, since the driver has to continue delivering to other customers that are on the same truck.We tried to find a solution with the customer but unfortunately, she has not cooperated to solve thisIf she is not able to receive the delivery at her house, we informed her she will need to find a local storage that she will have to afford, and then give us the address so our driver can deliver thereAfter that, she can take out her goods whenever she decides to, or hire a local moving company that can finish the job.If *** *** is not willing to talk to us and find a solution, our driver will need to deliver her belongings into a random local storage so he can continue drivingWe are trying to avoid this last resource since it will create additional charges for local storage and re-delivery fees.We urge *** *** to give us the chance to talk to us calmly, and find the best solution for her and our company.If the Revdex.com can help us resolve this issue, we will also appreciate it.Regards.Viper Moving and Storage

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me "Dear *** *** ***Thank you for your messageWe received a call from the Customer Care Manager of Viper this morningOn the phone he asked us if $is acceptableAlthough this amount is less than what we have lost, considering Viper is a family business and they had a lessen, we accepted $compensationThe manager promised to process the compensation and we are waiting for their check nowWe are greatly appreciate your helpThank you for your time and energy spent on this caseSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I was emailed by Viper Moving Company on 09/29/2015, and they stated for me to pay the final payment of $via credit card In which they have sent over a credit card authorization form for me to complete and send back Once the final payment of $is made, they will inform me of where the storage location is near me, that has my belongings It is understood that they have no one in this area in order for me to have my items delivered Which I informed them that was fine, I will retrieve the items myself In addition, I was informed that my belongings are insured, so if anything is damaged or missing, I can file a claim

I am rejecting this response because: I am completly Un satisfied with the service and had went through lots of missed appointments on picking up my stuffI had to pay an extra month rent and though tried still work with the company to move their repeated failure in keeping up the appointments ended up coming at 8:00PM and packing until 12:00AM made us feel miserablewe understand it is truck and might be in traffic and being on exact time is not possible any couple of hours but these guys made us wait the whole day and finally picked up during night and while delivery the way the customer service was given threatening me every box they would charge me extra and inspite of me paying dollars extra leaving my house with out providing the receipt 1090+, I called in many times and tried to explain the situation and they kept back abusing me asking my age origin and race, more than money I lost the respect and the way they served the customer someone else could experience the same serviceI had no choice other than to call for their threatening behaviour and abusive language, I wish I could get the amount I paid back, I understand they want me to claim for broken bed and assembly of my bikes, but what about the service they did, what about the taruma we went through, what about so many missed appointments and packing from 8:00pm to 12:00am I wish I could get what ever I paid to the company and donot suggest the company for anyone

Dear ***:We are very surprised to see this complaint regarding cost of your movingAfter we talked on the phone so many times, this is the first time we heard you were not agree with the price.The estimate we gave you over the phone, was based on a list of items you gave usThat information
is then entered in a computer program provided to us by a federal agency and as a result we get an estimate of how many cubic feet are needed in our truckThis estimate is based on average sizes of furniture and different items in the United StatesSince not all of the furniture have the same size the estimate might be different from the actual sizeOn the day of the pickup, we loaded a total of items (more than what we were informed)Because of the additional items and what was mentioned before that our estimate is based on national average sizes that might not represent 100% the actual of this case, the space required on the truck was cubic fee instead of the estimated 400. We are required by law to give our customers a revised visual estimate before we load the items on the truckIf any of our customers thinks our price is too high, they have the oportunity to talk to us and try to find the best price they can afford before we load the truck and leaveThe policy of our company also states that even hours after the pickup, our customers can call us back to cancel the move, find an other company that can finish the job and we offer a full reimbursement of what was paidIn this case, this did not happen since we just found out Mr*** was not happy of the cost, after almost months from the day of the pickup.We confirmed the customer was ready for delivery on 08/23/As our contract indicates we have days to deliver, from the first day our customer is ready to receive the truck.Mr***, in case you want to discuss the terms of your contract, the cost and the delivery timeframe, feel free to give us a phone call so we can further assist you.Regards.Viper Moving and Storage

Dear Revdex.com and *** ***: First of all we would like to apologize on behalf of Viper Moving and Storage for any inconvenience
during pickup or delivery with ***. 1) We do not force customers to pay for extra charges and we do not force customers to pay up front before leavingWe processed three different payments in different dates, two of them after pickupAnd finally, of course we are not taking any advantage with a disable customer. 2) Viper Moving guarantees a pickup date but not a time frameWe really apologize if we arrived before time but again, there is no moving company that can guarantee a time. 3) The reason why we took days instead of it’s because when we arrived at the house, we realized customer was moving more space on the truckWe gave him a quote/estimate by cubic and this was provided by our software with standard measurementsThe agent told the customer that estimate it’s based on the list but we will charge for the space used on the truck, not by itemCustomer received emails explaining our service. 4) By federal law, we need to provide a revised visual estimate to make sure that everything is correctBefore loading the truck we told the customers that we will need to use more space on the truck than quoted and also that packing material will be used since we do not include disposable packing materials such as bubble wrap, tape, shrink, cardboard, etcCustomer agreed. 5) Estimate was for $8050, not $because the customer called in one day before moving and he added servicesBut again, we do a revised visual estimate before loading the truck and customer agreed. 6) We always give customers the option to cancel the move before even loading the truck and to get the deposit back but he decided to continue with the service. 7) We are willing to negotiate a reasonable settlement in order to make the customer happy. Best regards, Viper Moving and Storage *** ***Customer Care RepresentativeViper Moving and StorageDirect Number: *** ***Toll free number: ***Fax: ***

I am rejecting this response because:I could have easily let go of my claim and disregarded the $reimbursement you have issuedBut the level of disrespect, the insult, rudeness and highest degree of unprofessionalism that I have experienced, not just from any regular representative of your company, but from your manager *** is extremely unacceptable!!! I will not take down my complaint until I get compensated for all of these inconveniences!!!