RC Energy Solutions

I needed a rood repair after high winds blew the roof off my patio cover, also damaging some of my regular roof tiles. They were the 2nd company to estimate the job and seemed professional enough, so I went with them. The job was not a big job and they treated it as such, doing the work when they felt they had a little extra time, which at first I was OK with. The main issue with this whole process is the total lack of communication. the work was done in 2 stages, first the patio roof and then tiles of the regular roof. (note: they had no idea where to get the type of tiles on my roof, luckily I knew who did and put them in contact or who knows how long this would have taken.) They seem to think that no planning on the part of the homeowner is necessary. When they wanted to start the second stage of the repair they called and left a message late in the evening saying they would be out the next morning, as if I was at their disposal anytime. I called and cancelled that as I was not available the next day. Again I was told that it would be over a week before they could get back to me and a firm day was not set. They have no problem letting you know that your job is small and therefore less important than the big jobs. I spoke to the owner, Jason, several times about the lack of communication with me for which he apologized, but he never changed his actions, constantly NOT keeping me informed of what was going on. each time he apologized, but the same behavior persisted. The final straw was when I received "pre lien"paperwork via Fedex. I work at night and sleep during the day, a fact well known to Jason. even so they insisted on trying to contact me early in the day about the payment instead of trying late in the afternoon. Because the "couldn't contact me" They felt the need to file paperwork, instead of providing a little customer service and getting in touch with me when I'm awake. when I let Jason know how much I felt this action was unwarranted he started telling me about "standard practices" at his company. I told him that home owners aren't contractors and don't know about such things and a real attempt at contacting me would have precluded this action in the 1st place. As usual he apologized, which means nothing by now. The work was done professionally enough but I feel that they really don't care about roofing much, seems from the advertising, business cards, website and business practices that their main concern is solar. If you want a timely roof repair and good customer service, look elsewhere.

This company has been working on a roof next door for two weeks. They started out throwing giant bundles of filthy rubber lining down from the 2+ story roof onto the driveway, spraying out dust and debris everywhere, and onto my car parked in my driveway. I tried contacting them about this but they wouldn't respond, only responded when I left an online review. After lots of denial and arguing, the owner offered a car wash coupon for their carelessness. He asked what I suggested they do differently, and I suggested using a dumpster with walls so their trash doesn't spray out sideways. He agreed it was a good idea.
A week later, the crew is doing the same thing, this time with entire roof tiles, and are throwing them onto a trash pile that has already filled up a shallow trailer thing. So the roof tiles were shattering and spraying out sideways, again, about eight feet from my car. I called the company to complain about this happening again, after we'd already talked about it, and the owner was downright combative and angry. He didn't care one bit that it was happening again; he just cited that they'd given me a car wash coupon, and that that was great. He laughed and mentioned that I'm "not even the homeowner," which sounds completely irrelevant to their business practices, and none of his business to boot; it is MY car parked next to their dangerous work site. When I told him the car was my property, he simply argued "No it isn't." Sir, I bought that car. When I brought up the dumpster we'd talked about, he asserted that a dumpster wouldn't help control the shattering tiles; this is outright false and seemed like he was just arguing at that point. He talked constantly and talked over me, and couldn't have come off as a more careless, on to the next job type of guy. I had a valid complaint, that another of his associates agreed with, and when I called him to let him know it was happening again, he simply didn't want to hear it and didn't care.
If you're going to be in a dirty business and operate with this much filthy work-site spill-out, you better learn to deal with people who aren't happy about it.