R&C Enterprises LLC

[redacted] ***:The best way to resolve this matter is hire two 3rd party contractors to come to the property and evaluate if the water flows back towards the new structure and builds up until it flows off the edges The cost for these 3rd party contractors will be split 50-by our company and [redacted] *** [redacted] If the water INDEED flows towards the new structure without proper diversion, then any work needed will be the responsibility of [redacted] as well as the full reimbursement of the 50% paid by R&C to the evaluating contractor *If the water flows properly and there is no water build up problems then R&C will reimburse [redacted] for her 50% and apply silicone on the leaking area only at NO Cost to [redacted] .The way we can pick a contractor is for the Revdex.com to recommend contractors and notify them of the problemIf the contractors are willing, we will pick one from the list and [redacted] can pick one from the listThen we can run water to watch the water build up and see first hand the water flow problems We will not accept these misleading responses and complaints to the Revdex.com by this property owner This is an option/solution that protects both parties and WE WILL find that the water builds up against her new structure without a proper cricket to divert water flow We will provide a full scale video of the water flow direction so there will be no disputing these findings by either party.This is the best option to resolve this matter professionally, please let us know if it is acceptable We will need this agreement in writing and reviewed by legal counsel at our own cost before we will move forward R&C Enterprises LLC

Complaint: [redacted] I I am rejecting this response because: you make up the story on your statementThis is the 3rd time I call you come back to fix the leak on my rooffirst time was a few days after your completion, second time was a few days after the first time, this time you asked me to give you extra money ($1,dollars) to buy [redacted] silicone from [redacted] to fix the leakYou bought containers, you used only containersThat is the problem, my roof leaks againMy old roof has no problem at allOnly it is oldAfter you replace it, it leaksnot only the roof got problem, the gutters got problem too, because you made only one downspout for the whole roofThat is a big disaster after you finish your job: the roof leaks the water come in my apartment I just remodeled it and the gutters are overflowthe water goes anywhere in my parking and warehouse you gave me back the money for the gutters because you don't know how to fix the problem on the guttersYou promised me whenever my roof got lead, call you, you come in back to fix at no cost to meYou are clearly know the problem you madeI need you give me back $3,dollars to me to find somebody more professional to fix the leak Sincerely, [redacted] ***

This customer is *** ***:Initially we explained to her that the pitch of her roof goes directly into her new structure and it was designed very poorly We also told her that the skylight location was right in the middle of the ponding area and it needed to be removed She wanted
to keep it After we did the roof it leaked around that skylight area so we coated the entire roof with silicone so she has a new modified bitumen roof with a new silicone coating on top of that Again we explained to her that she would have problems and needed to build a cricket to divert the water She did not want to pay the change order We explained to her that this is not a workmanship problem, it is a structural problem.We also installed a gutter system for her and explained to her that she needed more downspouts but she insisted that we do it her way When it did not work she wanted us to come back and fix it for freeWe would not do that so we gave her all of her money back for the gutters and told her to find someone else. We WILL HAPPILY come back and build a cricket for her but she will need to pay for this We can have our estimator come and give her a price If this is acceptable to her we will be happy to build her a cricket for the water to flow off of her building but this is a change order that she will have to pay for and will not be free.Her issues are not workmanship warranty issues, they are structural problems because of the way they built there warehouse She will have to pay for the change orders or find another contractor to do the work We will not be giving her back any more money back.Robert P***

Complaint: ***
I am rejecting this response because the new roof is still under R&C Enterprises LLC warrantyThe owner, R&C Enterprises LLC has to have to keep the promise to fix and repair the new roof until it is no leakIf The owner, R&C Enterprises LLC does not want to fix the problem, he has to give me back money ($3,dollars) and let me find another qualified contractor to fix the roof for me
Sincerely,
*** *** ***

[redacted]:The best way to resolve this matter is hire two 3rd party contractors to come to the property and evaluate if the water flows back towards the new structure and builds up until it flows off the edges.  The cost for these 3rd party contractors will be split 50-50 by our company and [redacted].  * If the water INDEED flows towards the new structure without proper diversion, then any work needed will be the responsibility of [redacted] as well as the full reimbursement of the 50% paid by R&C to the evaluating contractor.  *If the water flows properly and there is no water build up problems then R&C will reimburse [redacted] for her 50% and apply silicone on the leaking area only at NO Cost to [redacted].The way we can pick a contractor is for the Revdex.com to recommend 5 contractors and notify them of the problem. If the contractors are willing, we will pick one from the list and [redacted] can pick one from the list. Then we can run water to watch the water build up and see first hand the water flow problems.  We will not accept these misleading responses and complaints to the Revdex.com by this property owner.  This is an option/solution that protects both parties and WE WILL find that the water builds up against her new structure without a proper cricket to divert water flow.  We will provide a full scale video of the water flow direction so there will be no disputing these findings by either party.This is the best option to resolve this matter professionally, please let us know if it is acceptable.  We will need this agreement in writing and reviewed by legal counsel at our own cost before we will move forward.  R&C Enterprises LLC

Complaint: [redacted] i
I am rejecting this response because: you make up the story on your statement. This is the 3rd time I call you come back to fix the leak on my roof. first time was a few days after your completion, second time was a few days after the first time, this time you asked me to give you extra money ($1,200.00 dollars) to buy [redacted] silicone from [redacted] to fix the leak. You bought 12 containers, you used only 8 containers. That is the problem, my roof leaks again. My old roof has no problem at all. Only it is old. After you replace it, it leaks. not only the roof got problem, the gutters got problem too, because you made only one downspout for the whole roof. That is a big disaster after you finish your job: the roof leaks the water come in my apartment I just remodeled it and the gutters are overflow. the water goes anywhere in my parking and warehouse.  you gave me back the money for the gutters because you don't know how to fix the problem on the gutters. You promised me whenever my roof got lead, call you, you come in back to fix at no cost to me. You are clearly know the problem you made. I need you give me back $3,000 dollars to me to find somebody more professional to fix the leak.
Sincerely, 
[redacted]