R.C. Motorsports

ik heb een rc car besteld en binnen 2 dagen in huis echt een fijne winkel, bij het aankomen van het pakket was er wat gebogen van het plastic en kreeg het onderdeel wat stuk was gratis opgezonden top serves!

zeker aan te raden

Hi there, I have received a response from the business All is good. *** ***

Review: On December 25 while I was exiting the interstate my car (a 2005 [redacted]) stalled. I called AAA, and the tow truck driver suggested I bring my car to RC Motorsports. Mr. [redacted], the mechanic and owner, explained to me that my timing belt needed replacing. He gave me two estimates; one being approximately $900 and the second being $1800 depending on whether the motor was affected.After 3 work days, I learned that the motor was okay. However, he had found other problems. According the Mr. [redacted], I needed new spark plugs amongst other things. It was now going to cost $1500 to finish the car and get it running. He encouraged me to fix the car as he had already put in a lot of labor. He also informed me that the car would be "like new" and that it was worth putting the money into. I told him to go ahead and fix it for the $1500.Two days later I came in to pick up my car. When I arrived, the car was still in the garage being worked on. Mr. [redacted] explained to me that when he was getting the car ready, he realized the power steering was not working. Please note; the power steering had been fine before my car was towed to his business was worked on by Mr. [redacted]. He refused to admit blame for the power steering and explained that it would be another $336 to fix. He did admit that he had let out a small amount of power steering fluid when installing the timing belt and he had refilled it, but refused to admit that he did anything to cause the power steering to fail. The power steering pump no longer works. I told him I would have someone else fix my power steering. I believe while installing my timing belt, he caused the power steering to fail. Finally, when I brought the car to another mechanic, not only was the power steering not working, but the car sounded terrible; it was making awful squeaking noises and felt like it was going to stall. The new mechanic informed me that the timing belt had most likely not been installed properly and it would need to be taken apart again and diagnosed.Desired Settlement: I would like a refund of $1495.21, the amount I paid for RC Motorsports' services, as their services were poorly and incorrectly executed and caused further damage to my car.

Business

Response:

We are RC Motorsports, LLC of [redacted] Road, [redacted], VT [redacted]

Complainant: [redacted] of [redacted], VT [redacted]

On December 25th the above complainants vehicle (2005 [redacted]) was towed into my shop 101: by AAA. The car was not in working condition as: it did not start. She was not scheduled in. Ms. [redacted] called the day being towed into my lot. I had previous customers scheduled and told her I would bring her vehicle in for diagnosis as soon as possible.

After spinning the engine ever I could hear it had no compression. I removed the timing belt cover and found timing belt broken. I informed her the timing belt was broken and gave her and estimate. I told her [redacted]s and [redacted] can sometimes damage engine valves when a timing belt breaks. At that time she wanted me to give her stepfather a call to explain the situation. I explained to her two different scenarios.

1) One, to do timing belt kit, needed antifreeze, state tax and VT state inspection and 8 hours of labor ($68./hr) This estimate was quoted at $934.50.

2) Or, if valves were damaged it would it would cost about $2100 to rebuilt upper half of the Engine (machining head and installation of valves) as well as the timing belt kit.

I called stepfather and explained the two scenarios to repair ear. I decided that the easiest thing in do was to put on the timing belt to see what that would do. After instillation, the valves were fine and did not need the $2100 repair. He asked me if the car would run just with the new belt. I said yes but would not recommend it. I explained the water pump had 104,000 miles on it. If it were me I would do the kit. Then stepfather said he would speak to stepdaughter and I did not hear back from him. Ms. [redacted] called me instead and asked me to check the rest of her car far any problems with passing a state inspection. After checking areas an vehicle to pass state inspection I determined it would pass. Authorization was then given by Ms. [redacted] to complete the timing belt kit.

In removing motor mounts to install timing belt kit two of three motor mounts were broken and noticed an oil leak behind the coming from valve cover gasket. I called Ms. [redacted] and informed her the valve cover gasket was leaking, two motor mounts were broken, and both cam seals were leaking and should be replaced while doing the kit. I asked her if she wanted this additional work done. I told her that the new estimate for the repairs would be around $1500. to include the additional parts and labor. She gave me the OK as long as the job did not go over $1500.

All repairs went well. Ms.[redacted] came into pick up her ear at 5:00 pm on January 2, 2014 as I was finishing up the car. When finished, I took car out for road test which determined that the power steering was not working. I took her for a road test with her driving and she said that the power steering was not working and believed it did before I told her to leave the car at the shop and look at the ear first thing in the morning.

NOTE: When I did the timing belt kit there were bolts that needed to he removed from power steering pump. In order for me to do the water pump the power' steering pump needed to be moved and put to the side (not completely removed). When removing valve cover it is mandatory to move the power steering reservoir off to side as well. In doing so there was a tiny bit of power steering fluid (maybe 2-3 tablespoons) lost.

In the morning, I checked further into the power steering pump as promised. I bled out the existing power steering fluid and replaced it with 2 new qts of ATF+4 power steering fluid. I did not have enough fluid flow at the power steering rack which indicated that the pump was bad. I then checked the power steering check valve in pump. It was worn. In order to repair it the car would need a new

pump.

The power steering pump could have failed and caused car to stall when getting off interstate causing engine to stumble and trip timing belt. Timing belt was overdue for replacement. Belt was old and weak. Belts typically need to be changed at 90,000 miles or at 6 years of vehicle age. I see no responsibility of power steering pump failure on my part. Where does my responsibility as technician end when Ms. [redacted] wanted to cap her repair costs at $1500 regardless of what the car needed to run properly. My only regret is that I should have put on just the timing belt without kit and let her be on her way. She would have found out her power steering still would have failed along with everything else car would have needed and lived with the “awful squeaking noises.” The [redacted] needs a power steering belt, alternator belt and plug wires resolve squeaking noises." On top of that she does need a power steering pump. I believe she wished that the $1500 was going to be all inclusive of what it would take to have her car run perfectly. Not the case.

After Ms.[redacted] paid and picked up her car it wasn't but a half hour longer that I got a phone call from the stepfather. He accused me of changing parts in the ear that didn't need to be replaced and called me a shyster. He did not realize that I had put all parts taken off his stepdaughter's car and put in the trunk for perusal. I did not hear from him or Ms.[redacted] to say that We had did as he accused. And now they complain to the Revdex.com?

Lastly, I have been working in the automotive business for the last 35+ years and have owned my own

shop) for 8 and have never had any complaints. If you would desire any recommendations from any of my more than 600 loyal customers over the years, I will be more than willing to provido you with how over many you need .

Thank you for your consideration.

[redacted]. Owner

Consumer

Response:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.

Mr. [redacted] refuses to admit fault for causing my car's power steering to fail. He admits to bleeding out and refilling the fluid. After speaking to two separate mechanics, I believe he did this improperly and caused the power steering pump to fail. I was informed that when bleeding the powersteering fluid, the air pockets also need to be bled. If the air pockets are left, proper fluid flow cannot occur and the power steering pump will burn out. He tampered with the power steering in order to install the timing belt kit. Through his doing so, my power steering pump was ruined. The power steering had no issues prior to leaving the car with Mr. [redacted]. I believe he owes me the cost of a new power steering pump.

Additionally, as stated previously, when I brought my car to an independent mechanic, I was told the car needed to be taken apart again to check the timing belt and diagnose the problem. It was most likely installed improperly according to the mechanic and would need to be taken apart again to see what the problem was. After paying for Mr. [redacted] to install a timing belt kit, I was left with a car that needed to be diagnosed for the same issue. The work was not done properly. I believe Mr. [redacted] owes me a refund as he did not properly install the timing belt kit.

Mr. [redacted] admits to checking YouTube videos to inform him of how to do his repairs. If he needed to watch videos explaining how to do the repair, it is likely that he may have done the repair improperly as he was not knowledgeable enough to install the timing belt kit without a unreliable internet video reference.

Business

Response:

We have addressed this issue prior.

Consumer

Response:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.

This issue remains unsettled. I am not satisfied with the business response as they have not taken responsibility for their disappointing service. I believe I am entitled to a partial refund.

On December 25 while I was exiting the interstate my car (a 2005 [redacted]) stalled. I called AAA, and the tow truck driver suggested I bring my car to RC Motorsports. Mr. [redacted], the mechanic and owner, explained to me that my timing belt needed replacing. He gave me two estimates; one being approximately $900 and the second being $1800 depending on whether the motor was affected.After 3 work days, I learned that the motor was okay. However, he had found other problems. According the Mr. [redacted], I needed new spark plugs amongst other things. It was now going to cost $1500 to finish the car and get it running. He encouraged me to fix the car as he had already put in a lot of labor. He also informed me that the car would be "like new" and that it was worth putting the money into. I told him to go ahead and fix it for the $1500.Two days later I came in to pick up my car. When I arrived, the car was still in the garage being worked on. Mr. [redacted] explained to me that when he was getting the car ready, he realized the power steering was not working. Please note; the power steering had been fine before my car was towed to his business was worked on by Mr. [redacted]. He refused to admit blame for the power steering and explained that it would be another $336 to fix. He did admit that he had let out a small amount of power steering fluid when installing the timing belt and he had refilled it, but refused to admit that he did anything to cause the power steering to fail. The power steering pump no longer works. I told him I would have someone else fix my power steering. I believe while installing my timing belt, he caused the power steering to fail. Finally, when I brought the car to another mechanic, not only was the power steering not working, but the car sounded terrible; it was making awful squeaking noises and felt like it was going to stall. The new mechanic informed me that the timing belt had most likely not been installed properly and it would need to be taken apart again and diagnosed.