The customer ordered a microwave which was a special order item, we do not carry the actual product, special order item can take any where from 4-weeks sometimesalso we charge a 20% non refundable fee on special ordersbut we have refunded the customer back two days ago on the 7th, and we did not make her pay the 20% we refunded the whole amount This has been taken care of
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
After the tech installed the Compressor and started to fill the unit there seems to be a leak in the coilsThis is something the tech could not have foreseenWe are ordering a new coil system for the Ice makerThe unit is years old so parts are a little harder to get because of the age of the unitThe parts should be here no later than business daysThe tech will call the customer as soon as we get those parts to install themI have been in contact with the customer and informed him of the repairs. Angela
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: that is unexceptionable I there is a warranty in place and it needs to be honored I paid for it when I purchased the furniture if they want it cleaned by a professional they can pay the bill I have had several people look at it and it is not that bad and I want compensation it is faulty craftsmen ship I want my full refund of my original purchase back of and I will never shop with them gain if they will not do that then fix it I will not except anything less either a full refund of my original purchase or it being fixed or replaced
Sincerely,
*** ***
R C Willey has resolved the issue with this customer by installing the missing toe kick onto Mr ***'s Dishwasher.Thank you,Dan W***Sales manager (Riverdale store)
This customer was originally scheduled for the 13th on valley deliveryThey called in on the 12th and wanted to change their delivery to an afternoon deliveryCustomer service could not change it because the items had already been pulled to the bay, so they came to a delivery coordinator and asked
them to reschedule itSomehow the information was incorrectly conveyed and the ticket was rescheduled for afternoon delivery, but it was scheduled for the 14th instead of the 13thBy the time we found out about it yesterday, the afternoon delivery trucks had already left This customer spoke with a Customer Service SupervisorShe explained to the customer that our trucks were gone and apologizedShe consulted with me and we rearranged a delivery bay for the next morning and made her one of the first stops because she wanted it delivered before 8:amWe did everything we could do to take care of this delivery as soon as we knew it was a problemThe customer never made mention to us that the delivery was for her elderly parentsI am a little confused by the complaint because it isn't accurateWe didn't take advantage of, or discriminate against, her senior citizen parents because we didn't even talk to themNor was there any discussion of themWe didn't refuse to rectify the situationWe turned a delivery bay upside down and moved stops to make sure that hers was first thing this morningWe actually delivered the order before many of our trucks were even finished loading, so that the customer wouldn't be inconvenienced any furtherManagers were not unapproachable, in fact, she spoke with a supervisor and I was right there by her deskThe customer never asked to speak to me. I called the customer and apologized for the scheduling error and also followed up on her delivery the next morning to make sure everything went wellThe drivers were there before 8:00 and everything is set up to the customers satisfaction We wish to maintain the highest level of service for our customers We have identified how the problem occurred and have taken steps to ensure that it will not be repeated Thank You*** ** ***Delivery Manager
After reviewing the photos taken we determined that our staff could not have caused the alleged damage*** *** was not at home when the drives first arrived and when Mr*** did arrive the drivers were finishing the assembly workMr*** alleged that when they had to take apart the old
bed they were frustrated and purposely damaged the wallHowever no one could verify that our drivers did the damage. Respectfully, Kelly G***NDC Operations Manager###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I have spoken to the customer this morning about the fridgeCustomer is on the schedule with the parts 07/Customer is aware that BuyRite is coming out. Angela N***
Complaint: ***
I am rejecting this response because:
No one ever checked for leaks! Your inspector never even looked at those other issues closelyHe peeked in the kitchenThat leak was under the flooring because the water went under it due to lousy installationprofessionals stated that or I wouldn't have come to you in the first place, I would have sucked it upBottom line, you don't take care of your customers, back products, or installationThat is clear from the many posts on the internet If think big money behind you is enough because shrimps like us can't do anything about itGood luck with thatYour former consumers have a voice and it is going to be heardThat isn't a threatI am being honest
Sincerely,
*** ***
The customer did not purchase an extended warranty for the leather sectional bought 11/21/The manufacture warranty is for parts only after the first yearI will call the customer and see if she is willing to have the repairs done for a service fee since it is after the first
year. Angie N***
Unfortunately, we are unable to service the customer's merchandise furtherWe are unable to refund the original purchase price to the customerWe are happy to refund the service fee of $69.99, which I believe was refunded to him today I believe we have made a reasonable effort to service this merchandise, but due to the condition of the product we cannot require our repair people to handle the furnitureThere is nothing more we can do for this customer Please feel free to contact me at ###-###-####.Thank you,Chad J*** Corporate service center manager
Mrs***, I apologize for your negative experience with our delivery service and the product that you purchasedWe value your feedback and will use it to better our service in the futureI will ensure that we get your refrigerator picked up tomorrow, July 13th at AMPlease let me know if
there is anything I can do in the future to earn your business back. Respectfully, Kelly G***702-210-
The customer ordered a microwave which was a special order item, we do not carry the actual product, special order item can take any where from 4-weeks sometimesalso we charge a 20% non refundable fee on special ordersbut we have refunded the customer back two days ago on the 7th, and we did not make her pay the 20% we refunded the whole amount This has been taken care of
Chad J*** will contact the customer on 08/25/
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
After the tech installed the Compressor and started to fill the unit there seems to be a leak in the coilsThis is something the tech could not have foreseenWe are ordering a new coil system for the Ice makerThe unit is years old so parts are a little harder to get because of the age of the unitThe parts should be here no later than business daysThe tech will call the customer as soon as we get those parts to install themI have been in contact with the customer and informed him of the repairs. Angela
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We will refund the $for the bases per the customer's requestWe will be contacting customer this evening 11/to process the refund
Complaint: ***
I am rejecting this response because: that is unexceptionable I there is a warranty in place and it needs to be honored I paid for it when I purchased the furniture if they want it cleaned by a professional they can pay the bill I have had several people look at it and it is not that bad and I want compensation it is faulty craftsmen ship I want my full refund of my original purchase back of and I will never shop with them gain if they will not do that then fix it I will not except anything less either a full refund of my original purchase or it being fixed or replaced
Sincerely,
*** ***
R C Willey has resolved the issue with this customer by installing the missing toe kick onto Mr ***'s Dishwasher.Thank you,Dan W***Sales manager (Riverdale store)
This customer was originally scheduled for the 13th on valley deliveryThey called in on the 12th and wanted to change their delivery to an afternoon deliveryCustomer service could not change it because the items had already been pulled to the bay, so they came to a delivery coordinator and asked
them to reschedule itSomehow the information was incorrectly conveyed and the ticket was rescheduled for afternoon delivery, but it was scheduled for the 14th instead of the 13thBy the time we found out about it yesterday, the afternoon delivery trucks had already left This customer spoke with a Customer Service SupervisorShe explained to the customer that our trucks were gone and apologizedShe consulted with me and we rearranged a delivery bay for the next morning and made her one of the first stops because she wanted it delivered before 8:amWe did everything we could do to take care of this delivery as soon as we knew it was a problemThe customer never made mention to us that the delivery was for her elderly parentsI am a little confused by the complaint because it isn't accurateWe didn't take advantage of, or discriminate against, her senior citizen parents because we didn't even talk to themNor was there any discussion of themWe didn't refuse to rectify the situationWe turned a delivery bay upside down and moved stops to make sure that hers was first thing this morningWe actually delivered the order before many of our trucks were even finished loading, so that the customer wouldn't be inconvenienced any furtherManagers were not unapproachable, in fact, she spoke with a supervisor and I was right there by her deskThe customer never asked to speak to me. I called the customer and apologized for the scheduling error and also followed up on her delivery the next morning to make sure everything went wellThe drivers were there before 8:00 and everything is set up to the customers satisfaction We wish to maintain the highest level of service for our customers We have identified how the problem occurred and have taken steps to ensure that it will not be repeated Thank You*** ** ***Delivery Manager
After reviewing the photos taken we determined that our staff could not have caused the alleged damage*** *** was not at home when the drives first arrived and when Mr*** did arrive the drivers were finishing the assembly workMr*** alleged that when they had to take apart the old
bed they were frustrated and purposely damaged the wallHowever no one could verify that our drivers did the damage. Respectfully, Kelly G***NDC Operations Manager###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Our customer service department has contacted the customer and is processing their claimWe will post more information as the claim process progesses
I have spoken to the customer this morning about the fridgeCustomer is on the schedule with the parts 07/Customer is aware that BuyRite is coming out. Angela N***
Complaint: ***
I am rejecting this response because:
No one ever checked for leaks! Your inspector never even looked at those other issues closelyHe peeked in the kitchenThat leak was under the flooring because the water went under it due to lousy installationprofessionals stated that or I wouldn't have come to you in the first place, I would have sucked it upBottom line, you don't take care of your customers, back products, or installationThat is clear from the many posts on the internet If think big money behind you is enough because shrimps like us can't do anything about itGood luck with thatYour former consumers have a voice and it is going to be heardThat isn't a threatI am being honest
Sincerely,
*** ***
The customer did not purchase an extended warranty for the leather sectional bought 11/21/The manufacture warranty is for parts only after the first yearI will call the customer and see if she is willing to have the repairs done for a service fee since it is after the first
year. Angie N***
Unfortunately, we are unable to service the customer's merchandise furtherWe are unable to refund the original purchase price to the customerWe are happy to refund the service fee of $69.99, which I believe was refunded to him today I believe we have made a reasonable effort to service this merchandise, but due to the condition of the product we cannot require our repair people to handle the furnitureThere is nothing more we can do for this customer Please feel free to contact me at ###-###-####.Thank you,Chad J*** Corporate service center manager
RC Willey has contacted the customer and scheduled for a technician to do an inspection on her mattressThe inspection is scheduled for WedSept20th
Mrs***, I apologize for your negative experience with our delivery service and the product that you purchasedWe value your feedback and will use it to better our service in the futureI will ensure that we get your refrigerator picked up tomorrow, July 13th at AMPlease let me know if
there is anything I can do in the future to earn your business back. Respectfully, Kelly G***702-210-
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