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R.C. Willey

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R.C. Willey Reviews (1)

Review: I bought a sofa and loveseat from RC Wiley in 2010. The brand I bought clearly said Natuzzi on the sofa and loveseat. The first set that was delivered, had such a toxic smell, it had to be returned. The second set that was delivered no longer said Natuzzi on the sofas. It said "Editions". They said it was the same thing. I felt like it was something different than what I purchased. As time went on, one side of the couch became weaker and weaker until it felt like you were sitting in a hole. By the time I got around to calling, that part of the warranty had expired. So, I paid for one of their repairmen to come out to fix it. He turned it upside down and stuffed it full of foam. This did fix the hole problem, but then there was a deformity in the cushion. This made it very awkward to sit on. I mentioned that to the technician, before he left, and he assured me the lump would go away. It is now a year later and the lump is still there. It is embarrassing to have such a deformity in the cushions. I have to explain it to any guests that we have over. Today, I called again about getting this fixed. Of course, I have to pay another technician to come out. The first person I talked to said she needed to transfer me to her supervisor, and maybe he could help me. The supervisor was [redacted] in Customer Service. What [redacted] did, for me, was say he would set up a service call. I am not sure why the first person could not do that. Later in the day, I found a message from [redacted] on my voice mail. He called to "take care of the service charge" so he could arrange the service technician. I do not understand, why he could not do this on the initial call. This was a complete waste of my time, calling him back and waiting on hold once again. Actually it was insulting to me, as I have spent thousands of dollars at RC Wiley and never owed them a penny. All my purchases have been paid in cash. I have spent over $3,000 on this sofa set and it has been nothing but junk.Desired Settlement: I would like the couch fixed like it should be. That was what I purchased in 2010, a new sofa and loveseat (Natuzzi) that should have been perfect. It is what I paid for last year, when I paid for a technician to fix it. I do not feel that I should have to pay any more. I feel that they should fix this, or say they cannot fix it and return my money. They should not continue collecting money and not taking care of the problem. This has been very disappointing.

Business

Response:

We have waived the service fee as a courtesy, and the customer will be responsible for any parts needed as the units are out of Warranty.

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Description: Furniture - Retail

Address: 6636 Lonetree Blvd, Rocklin, California, United States, 95765-3737

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