RCA Construction

On Wed, Sep 23, at 10:AM, Les B*** [redacted] > wrote: [redacted] We have decided to return Mrs [redacted] 's depositIt just seemed like good business taking in to consideration her situation She in return said she would take down the negative reviews of our companyThanks, Les ***

[redacted] cancelled well after the cancellation periodNow she needs to pay the cancellation fee because we have materials that can not be returned and materials that incurred a return feei am going to contact the customer and see if we can work this amicably so both parties can go on with their lives

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I SPOKE WITH LES, ** TODAY & TOLD HIM I WANT MY FULL REFUNDHE SAID HE WOULD TALK TO HIS FATHER AFTER THE HOLIDAY & CALL ME ON TUESDAY, SEPT HE ASK IF THEY REFUND THE MONEY, WOULD I RESCIND THE COMPLAINT WITH Revdex.com & I SAID YES.
Regards,
*** ***

On Mon, Nov 30, at 11:AM, *** *** ***> wrote:Good morning *** Just wanted to follow up and let you know Creative Kitchen & Bath finally refunded the balance of my deposit on November 20, 2015; and I now consider this complaint closed. I appreciate all your help in bringing this issue to a close. Thank you. *** ***

Katrina the designer is no longer with us. We would have assigned a new designer to Mrs*** project if the work would have been done in a timely fashion, next summer is a long time away. We will have done over projects by then. Giving time up for a
project now to be done in almost a year from now doesn't make business sense when you are so busy today, especially when you just had a great designer quit. Sorry we cant meet her demands. A full refund check has been issued as of 11/15/

I talked to the homeowner today. Very nice guy not sure why he had to go to the Revdex.com, but in a way I understand.  We have done everything to please the homeowner over the last few months, but I guess we came up short.  My goal now is to please Mr. and Mrs. and make there project right,...

which he agreed to.  I have a flooring specialist going out there next week to satisfy the customer.  Please let it be known we gave them a beautiful new kitchen and bathroom.  These are minor issues that I will personally handle.  As I stated before very nice people.  Thank you, Les B[redacted] Creative Bath & Kitchen, Inc.

I have reviewed the response made by the business. I have received my refund as requested so I am happy with the resolution. It is clear that what we thought was acceptable for a business/customer relationship was different, so it is for the best that we don't proceed with the project.Please consider the complaint closed.
Regards,
[redacted]

On Wed, Sep 23, 2015 at 10:14 AM, Les B[redacted]> wrote:[redacted] We have decided to return Mrs. [redacted]'s deposit. It just seemed like good business taking in to consideration her situation.  She in return said she would take down the negative reviews of our company. Thanks, Les [redacted]

[redacted] cancelled well after the cancellation period. Now she needs to pay the cancellation fee because we have materials that can not be returned and materials that incurred a return fee. I am going to contact the customer and see if we  can work this amicably so both parties can go on with their...

lives.