Thank you for the opportunity to respond to this complaint. Unfortunately, Ms*** response was difficult to follow and understandThere was incorrect information in her response so we fell it is necessary to respond and clarify our position.We have no record of customer contact about her tags being readyAlthough, we have experienced an unusually long delay in obtaining the tag for the vehicle, we have provided Ms*** with two valid temporary tags Had Ms*** been pulled over with an invalid tag, the Phoenix PD would have impounded the vehicle on the spot and notified us of an expired tagsWe have worked with the Phoenix PD on many occasions and we are familiar with their procedures for vehicles driving with invalid/expired tags The reason the vehicle has none been used by our customer is because the vehicle has been disengaged for non-paymentWe have tried to work with Ms*** with regard to getting current by going as far as pushing her May payment back to the end. In regards to Ms*** not driving the vehicle past June 2nd, our GPS records show that the vehicle was moving throughout the Valley from June 2nd through the 13th when we disengaged the vehicle for non-paymentThe vehicle was removed from the customer's possession on July 9th and was still contractually financially liable for the vehicle.All of our customers, have the opportunity to look over every document during signing and ask any questionsThey also receive a copy of the documents for their review and are always welcome to ask questionsWe have attached a copy of the signed Return Policy that Ms*** has signed and initialed, agreeing to the terms.It is unfortunate that some customers avoid taking responsibility and ignore all that effort and goodwill that was given to themWe appreciate all our customers
I do not agree! Never was the car driven since July 2nd Also the phoenix police department do not always impound cars due to certain situationsYes the car was turned off because of none payment but valid reasons of not driving a car that is not valid to the mdv Also I was contacted about my tags and also spoke to multiple people If I need to pull up a phone record that will be doneYour employees never notated my account when they spoke me as well as how they kept beating around saying Brett was going to call me back but he was already terminated from the companyEz own does not care or treat their companies rightTheir in it for the money and this is not the first customer they have done this too Read your reviews on all social sites lJustice will be served soon
There is no proof that the damage is from hitting something and given the fact that I have full coberage why wouldn't I go through the insurance if I hit something I dont accept these accusationsI will consult with my insurance company, but I have no incident to reportUnless ez own can prove that I actually hit something that caused that damageI am nit taking responsibility for something I didnt do Amd further more if I am paying 14,dollars on a 7,dollar carBy at the end of this than that warranty should actually be available no questions asked
Customer entered into a lease-to-own vehicle with EZ Own on February 2, for a Chevrolet TahoeEZ Own service department has serviced the Tahoe on a few occasions, with only one $charge to the customerEZ Own has absorbed every other cost of repairs to the vehicleWe offer a flip
option for customers: a customer can choose to trade in their vehicle for a $flip fee without any negative impact on the existing leaseAs a courtesy to our customer, we are willing to offer a $mechanical flip fee insteadWe have also partnered with Meineke to make service more manageable with valley locations and customer wait time
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Marilee P***
On 2.18.17, the vehicle was brought in for serviceMs***’ father, ***, spoke with our service manager regarding maintenance required on the vehicleThere was not a recall to replace the transmission from Ford, but instead to fix a piece of the transmissionThe recall was to fix customer complaints of a shudder within the transmissionFord performed two recalls including a TCM update and replaced clutch packs in the transmission while the vehicle was there for daysOnce the work was completed, our service manager reached out to Ms*** stating the vehicle was ready for pickupOnce again, the service manager spoke with Ms***’ father and he stated that although they were thankful for the completed work, this just wasn’t the vehicle that his daughter wantedAt this point, Ms*** self-surrendered the vehicle to the service department and the lease was closedThe customer was past the 7-day grace period, therefore the down payment is non-refundable and first days of contract is due in full
Thank you for the opportunity to respond to this complaintWe, at EZ OWN Auto Source, were puzzled when we received itWe have been working amicably with Ms*** to resolve the tag issueWe do appreciate the opportunity to clear the recordEZ OWN Auto Source goes above and beyond to ensure
our customers have a great buying experience.We have no record of customer contact about her tags being readyAlthough, we have experienced an unusually long delay in obtaining the tag for the vehicle, we have provided Ms*** with two valid temporary tags Had Ms*** been pulled over with an invalid tag, the Phoenix PD would have impounded the vehicle on the spotThe reason the vehicle has none been used by our customer is because the vehicle has been disengaged for non-paymentWe have tried to work with Ms*** with regard to getting current by going as far as pushing her May payment back to the end. In regards to Ms*** not driving the vehicle past June 2nd, our GPS records show that the vehicle was moving throughout the Valley from June 2nd through the 13th when we disengaged the vehicle for non-payment. All of our customers, have the opportunity to look over every document during signing and ask any questionsThey also receive a copy of the documents for their review and are always welcome to ask questionsWe have attached a copy of the signed Return Policy that Ms*** has signed and initialed, agreeing to the termsIt is unfortunate that some customers avoid taking responsibility and ignore all that effort and goodwill that was given to themWe appreciate all our customers
Customer did not drop off car for service until 12/1/16, the same day his first payment was due We let them him know that his car was ready on 12/6/and let him know he could pick it up with payment The thermostat was replaced as well as the doors fixed The car was released to
him without payment and was finally turned off on 12/13/for non-payment The check engine light came on when we turned off the car via the starter He contacted us again on 12/13/and did not want to make a payment, he just wanted us to pick it up Every time collections contacted customer, he said there was a service issue but when service reached out, he said the car was running fine It seems the customer did not want the car or service would have been performed before payment became due
We thank you for the opportunity to respond to our customer's concernWe have reached out to the customer to discuss itWe have explained to Mr*** that we were unable to find his wallet and that during the search, there were some complications that caused us to stop the clean up process.In
regards to his insurance claim, we have discussed this with Mr***We explained that as a part of his insurance claim, he was responsible for a $deductibleMr*** states that he paid for the repairs, using personal funds, but has been unable to submit receipts to us or the insurance company. In our conversation, Mr*** has stated that he is interested in getting back into the program - in the same vehicleWe agreed on the terms for re-entering the programIt is up to our customer, to meet the requirements and stipulationsAs a measure of good faith, we even agreed to waive the repossession fee if he comes back into the program. We understand our customers go through some difficult timesWe are always here to help them and work with themBut they still must meet the State minimum guidelines for insurance and make some sort of financial payments towards their contractual obligations
yes im sorry but some of the things you mentioned we discussed was not resolved such as Having incorrect information about my account being deactivated since 6/17/when in fact I been keeping in contact and been activated up till the day my car was repo , also about the supicious item found in my car I clearly explain what they are used for and that in the end that suspicious item was thrown with my belongings in my car, you waived the repo fee because I refuse to pay it for a mistake you made or read regarding my account , yes we have difficult times but we go to you with trust that you dont take advantage of your customers and abusing all types of fees like excepting an insurance claim check knowing the damages were fixed and paid for from my personal money
Thank you for the opportunity to respond to this complaint. We were puzzled when we received it, as we had been working amicably with this customer and she had not given us any indication of being so upset. This customer was aware that she was past due and that we had disengaged her vehicle on...
12/11/15 because her account was over $1,000 past due and she broke her promise to pay from 12/7/15. That was our last conversation with the customer prior to repossessing the vehicle on 12/28/15. We did hear from her on 01/18/16 in regards to her personal belongings. Ms. [redacted] came into the Scottsdale location on 1/30/16. This was past the 30 days the law instructs us to keep her items. Her vehicle was disengaged a second time when her state-mandated insurance had lapsed. We spoke to her on 10/30/15 at 12:06 pm and reengaged at 1:32 pm. The first time we disengaged her vehicle was also for broken promise to pay. We assured her we’d work out payment arrangements on her past due balance, which includes issues with her paycheck back in November 2015. She did not call to catch up as promised. In regards to the servicing of the brakes, the vehicle was first brought on 09/25/15 to repair the brakes. There was never a call to our service department. Even when the vehicle was brought in for routine oil change on December 7, 2015, we never received a complaint about the brakes. It was only mentioned on 12/11/15 when we called to collect a payment. In light of these events, we assigned the vehicle to be repossessed. We are always willing to work with our customers on payments.
They fail to tell you the car was in multiple accidents. The car was unsafe to drive. Had it to a reputable car repair shop that wouldn't even change the oil. Exact words were get rid of this piece of crap. So they sold a 1000 dollar car for thousands and took advantage of a customer. Read all the bad reviews on this company. They are horrible. I also called ford on vehicle and yes there was recalls but not one open to replace transmission. The ford dealer only had the car two days and there was no way the put a new transmission in the car in that short of time. The car was junk and unsafe.
Ms. [redacted] has been cooperating with our Service and Insurance Claims Department. She has filed a claim and the vehicle is in the process of getting repaired.
We would like to thank you for the opportunity to respond to Ms. [redacted]’s concerns. EZ OWN Auto Source is committed to exemplary customer service. We did have a change in our sales staff at our Mesa location. Unfortunately, the agreement for a free exchange was not written and signed on any...
of the documents nor were there any comments placed on her account. However, we are willing to honor the agreement that Ms.[redacted] was promised provided she is current on her account. She may call Customer Service for the balance due. This offer is good expires 11/19/2016.
There is not one truthful word in the reply, I started calling about service the day after I got the car, it took four days to get a human on the line to speak to and when I did I still had to wait four more days for service. I dropped of the car and when I picked it up. They still did not fix the major issues at all, they let me drive off in a unsafe car and they know it. I am not the only person to complained about this same issue and the same company . I did not make a payment for a car I could not feel safe in nor drive. I wont my money back for the down payment ,What this company is doing is not right and needs to stop. If need to I will take this as far as needed to correct. EZ Own should stand by its cars and business and do what is right .
Thank you for the opportunity to respond to this complaint. We were puzzled when we received it, as we had been working amicably with this customer. This customer was aware that she was presold a used vehicle that needed to go through our inspection process. We, however, did not expect the extensive...
amount of work that the vehicle required. We do apologize for not being more diligent in finding an alternative [redacted] for our customer. As to the return of the vehicle, I would refer the customer to the documents she signed. There is a page which clearly states what EZ OWN AUTO SOURCE’s 7-Day Return Policy is. The policy states that, “If you are not satisfied with our program within the first 7 days from the date contracted, we will refund you the money you paid towards the Origination Fee minus a $500 administrative fee and any per diem/ over-mileage fees.” After looking at the customer’s invoice, they only paid $400 down and not $500. That was the only payment they made since being in our program.Prior to us receiving this complaint, the customer was offered a [redacted]. They were shown pictures and agreed to come in 04/01/16. They never called nor showed up. We then made another arrangement the following day. When they showed up, they arrived in another vehicle stating that ours was at another dealership. Again, we do apologize for the delay the customer endured but we want to make sure every vehicle that leaves our lot is safe and problem free for our customers.
I have called many times to complain, so therefore you are aware of my frustration, and being a single mom with no daycare or help from baby sitters yea I was late on payments but always called to tell this company. But so be it I'm sure this company will be shut down soon enough
Thank you for the opportunity to respond to this complaint. We were puzzled when we received it, as we had been working amicably with this customer and she had not given us any indication of being so upset. This customer was aware that she was past due and that we had disengaged her vehicle on 8/4...
because her state-mandated insurance had lapsed. We spoke to her on 8/5 and she said she would get her insurance reinstated by 5pm. We assured her we’d work out payment arrangements on her past due balance, which includes an unpaid service invoice from June. She did not call back by 5pm, nor did she respond to our attempts to reach her the next day on 8/6. On 8/7 we learned of this complaint and we called her to discuss. We were informed that we were "harassing" the customer and to not call back.In light of these events, we assigned the vehicle to be repossessed since it does not have insurance and the customer apparently does not want to work with us. We are always willing to work with our customers on payments, but when it comes to insurance, it is against state law to drive without it, and by doing so, this customer is putting not only the Company (the owner of the vehicle) at risk, but the general public as well, as an uninsured driver.I do not see any notes in the account that customer has requested a payment history, but I am attaching one to this complaint so that she can reconcile it to her records. She will get a final reconcile of her account status once we have secured the vehicle and have assessed it for any damages or over-miles.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I contacted the company on on 1/05/2016 bout my vehicle and my belongings because I was never contacted by the company to let me know that they had even picked up my car. I kept in contact like the told me to and it didn't matter my belongs were still thrown out and as well my car was cut off. I have phone records of me contacting them and can provide them of me contacting ez on 1/5/16, 1/16/16, 1/18/16, 1/19/16, 1/20/16, 1/24/16, 1/26/16, 1/28/16 and on all date I was told my belongings were still there for me but when I called on 1/5/16 they couldn't even tell me if they had my vehicle or not. I talked to a emplyee names Brittany about my belongings and that she would leave note and as well I was working with the employee named alex about my payment. this company has rude employees and are a bunch of cons. I am not the only person who has had problems with this company. As you can see clearly on the reviews on [redacted] about them. If there any questions or concerns please feel free to contact me at [redacted].
Thank you for the opportunity to respond to this complaint. Unfortunately, Ms*** response was difficult to follow and understandThere was incorrect information in her response so we fell it is necessary to respond and clarify our position.We have no record of customer contact about her tags being readyAlthough, we have experienced an unusually long delay in obtaining the tag for the vehicle, we have provided Ms*** with two valid temporary tags Had Ms*** been pulled over with an invalid tag, the Phoenix PD would have impounded the vehicle on the spot and notified us of an expired tagsWe have worked with the Phoenix PD on many occasions and we are familiar with their procedures for vehicles driving with invalid/expired tags The reason the vehicle has none been used by our customer is because the vehicle has been disengaged for non-paymentWe have tried to work with Ms*** with regard to getting current by going as far as pushing her May payment back to the end. In regards to Ms*** not driving the vehicle past June 2nd, our GPS records show that the vehicle was moving throughout the Valley from June 2nd through the 13th when we disengaged the vehicle for non-paymentThe vehicle was removed from the customer's possession on July 9th and was still contractually financially liable for the vehicle.All of our customers, have the opportunity to look over every document during signing and ask any questionsThey also receive a copy of the documents for their review and are always welcome to ask questionsWe have attached a copy of the signed Return Policy that Ms*** has signed and initialed, agreeing to the terms.It is unfortunate that some customers avoid taking responsibility and ignore all that effort and goodwill that was given to themWe appreciate all our customers
I do not agree! Never was the car driven since July 2nd Also the phoenix police department do not always impound cars due to certain situationsYes the car was turned off because of none payment but valid reasons of not driving a car that is not valid to the mdv Also I was contacted about my tags and also spoke to multiple people If I need to pull up a phone record that will be doneYour employees never notated my account when they spoke me as well as how they kept beating around saying Brett was going to call me back but he was already terminated from the companyEz own does not care or treat their companies rightTheir in it for the money and this is not the first customer they have done this too Read your reviews on all social sites lJustice will be served soon
There is no proof that the damage is from hitting something and given the fact that I have full coberage why wouldn't I go through the insurance if I hit something I dont accept these accusationsI will consult with my insurance company, but I have no incident to reportUnless ez own can prove that I actually hit something that caused that damageI am nit taking responsibility for something I didnt do Amd further more if I am paying 14,dollars on a 7,dollar carBy at the end of this than that warranty should actually be available no questions asked
Customer entered into a lease-to-own vehicle with EZ Own on February 2, for a Chevrolet TahoeEZ Own service department has serviced the Tahoe on a few occasions, with only one $charge to the customerEZ Own has absorbed every other cost of repairs to the vehicleWe offer a flip
option for customers: a customer can choose to trade in their vehicle for a $flip fee without any negative impact on the existing leaseAs a courtesy to our customer, we are willing to offer a $mechanical flip fee insteadWe have also partnered with Meineke to make service more manageable with valley locations and customer wait time
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Marilee P***
On 2.18.17, the vehicle was brought in for serviceMs***’ father, ***, spoke with our service manager regarding maintenance required on the vehicleThere was not a recall to replace the transmission from Ford, but instead to fix a piece of the transmissionThe recall was to fix customer complaints of a shudder within the transmissionFord performed two recalls including a TCM update and replaced clutch packs in the transmission while the vehicle was there for daysOnce the work was completed, our service manager reached out to Ms*** stating the vehicle was ready for pickupOnce again, the service manager spoke with Ms***’ father and he stated that although they were thankful for the completed work, this just wasn’t the vehicle that his daughter wantedAt this point, Ms*** self-surrendered the vehicle to the service department and the lease was closedThe customer was past the 7-day grace period, therefore the down payment is non-refundable and first days of contract is due in full
Thank you for the opportunity to respond to this complaintWe, at EZ OWN Auto Source, were puzzled when we received itWe have been working amicably with Ms*** to resolve the tag issueWe do appreciate the opportunity to clear the recordEZ OWN Auto Source goes above and beyond to ensure
our customers have a great buying experience.We have no record of customer contact about her tags being readyAlthough, we have experienced an unusually long delay in obtaining the tag for the vehicle, we have provided Ms*** with two valid temporary tags Had Ms*** been pulled over with an invalid tag, the Phoenix PD would have impounded the vehicle on the spotThe reason the vehicle has none been used by our customer is because the vehicle has been disengaged for non-paymentWe have tried to work with Ms*** with regard to getting current by going as far as pushing her May payment back to the end. In regards to Ms*** not driving the vehicle past June 2nd, our GPS records show that the vehicle was moving throughout the Valley from June 2nd through the 13th when we disengaged the vehicle for non-payment. All of our customers, have the opportunity to look over every document during signing and ask any questionsThey also receive a copy of the documents for their review and are always welcome to ask questionsWe have attached a copy of the signed Return Policy that Ms*** has signed and initialed, agreeing to the termsIt is unfortunate that some customers avoid taking responsibility and ignore all that effort and goodwill that was given to themWe appreciate all our customers
Customer did not drop off car for service until 12/1/16, the same day his first payment was due We let them him know that his car was ready on 12/6/and let him know he could pick it up with payment The thermostat was replaced as well as the doors fixed The car was released to
him without payment and was finally turned off on 12/13/for non-payment The check engine light came on when we turned off the car via the starter He contacted us again on 12/13/and did not want to make a payment, he just wanted us to pick it up Every time collections contacted customer, he said there was a service issue but when service reached out, he said the car was running fine It seems the customer did not want the car or service would have been performed before payment became due
We thank you for the opportunity to respond to our customer's concernWe have reached out to the customer to discuss itWe have explained to Mr*** that we were unable to find his wallet and that during the search, there were some complications that caused us to stop the clean up process.In
regards to his insurance claim, we have discussed this with Mr***We explained that as a part of his insurance claim, he was responsible for a $deductibleMr*** states that he paid for the repairs, using personal funds, but has been unable to submit receipts to us or the insurance company. In our conversation, Mr*** has stated that he is interested in getting back into the program - in the same vehicleWe agreed on the terms for re-entering the programIt is up to our customer, to meet the requirements and stipulationsAs a measure of good faith, we even agreed to waive the repossession fee if he comes back into the program. We understand our customers go through some difficult timesWe are always here to help them and work with themBut they still must meet the State minimum guidelines for insurance and make some sort of financial payments towards their contractual obligations
yes im sorry but some of the things you mentioned we discussed was not resolved such as Having incorrect information about my account being deactivated since 6/17/when in fact I been keeping in contact and been activated up till the day my car was repo , also about the supicious item found in my car I clearly explain what they are used for and that in the end that suspicious item was thrown with my belongings in my car, you waived the repo fee because I refuse to pay it for a mistake you made or read regarding my account , yes we have difficult times but we go to you with trust that you dont take advantage of your customers and abusing all types of fees like excepting an insurance claim check knowing the damages were fixed and paid for from my personal money
Thank you for the opportunity to respond to this complaint. We were puzzled when we received it, as we had been working amicably with this customer and she had not given us any indication of being so upset. This customer was aware that she was past due and that we had disengaged her vehicle on...
12/11/15 because her account was over $1,000 past due and she broke her promise to pay from 12/7/15. That was our last conversation with the customer prior to repossessing the vehicle on 12/28/15. We did hear from her on 01/18/16 in regards to her personal belongings. Ms. [redacted] came into the Scottsdale location on 1/30/16. This was past the 30 days the law instructs us to keep her items. Her vehicle was disengaged a second time when her state-mandated insurance had lapsed. We spoke to her on 10/30/15 at 12:06 pm and reengaged at 1:32 pm. The first time we disengaged her vehicle was also for broken promise to pay. We assured her we’d work out payment arrangements on her past due balance, which includes issues with her paycheck back in November 2015. She did not call to catch up as promised. In regards to the servicing of the brakes, the vehicle was first brought on 09/25/15 to repair the brakes. There was never a call to our service department. Even when the vehicle was brought in for routine oil change on December 7, 2015, we never received a complaint about the brakes. It was only mentioned on 12/11/15 when we called to collect a payment. In light of these events, we assigned the vehicle to be repossessed. We are always willing to work with our customers on payments.
They fail to tell you the car was in multiple accidents. The car was unsafe to drive. Had it to a reputable car repair shop that wouldn't even change the oil. Exact words were get rid of this piece of crap. So they sold a 1000 dollar car for thousands and took advantage of a customer. Read all the bad reviews on this company. They are horrible. I also called ford on vehicle and yes there was recalls but not one open to replace transmission. The ford dealer only had the car two days and there was no way the put a new transmission in the car in that short of time. The car was junk and unsafe.
Ms. [redacted] has been cooperating with our Service and Insurance Claims Department. She has filed a claim and the vehicle is in the process of getting repaired.
We would like to thank you for the opportunity to respond to Ms. [redacted]’s concerns. EZ OWN Auto Source is committed to exemplary customer service. We did have a change in our sales staff at our Mesa location. Unfortunately, the agreement for a free exchange was not written and signed on any...
of the documents nor were there any comments placed on her account. However, we are willing to honor the agreement that Ms.[redacted] was promised provided she is current on her account. She may call Customer Service for the balance due. This offer is good expires 11/19/2016.
There is not one truthful word in the reply, I started calling about service the day after I got the car, it took four days to get a human on the line to speak to and when I did I still had to wait four more days for service. I dropped of the car and when I picked it up. They still did not fix the major issues at all, they let me drive off in a unsafe car and they know it. I am not the only person to complained about this same issue and the same company . I did not make a payment for a car I could not feel safe in nor drive. I wont my money back for the down payment ,What this company is doing is not right and needs to stop. If need to I will take this as far as needed to correct. EZ Own should stand by its cars and business and do what is right .
Thank you for the opportunity to respond to this complaint. We were puzzled when we received it, as we had been working amicably with this customer. This customer was aware that she was presold a used vehicle that needed to go through our inspection process. We, however, did not expect the extensive...
amount of work that the vehicle required. We do apologize for not being more diligent in finding an alternative [redacted] for our customer. As to the return of the vehicle, I would refer the customer to the documents she signed. There is a page which clearly states what EZ OWN AUTO SOURCE’s 7-Day Return Policy is. The policy states that, “If you are not satisfied with our program within the first 7 days from the date contracted, we will refund you the money you paid towards the Origination Fee minus a $500 administrative fee and any per diem/ over-mileage fees.” After looking at the customer’s invoice, they only paid $400 down and not $500. That was the only payment they made since being in our program.Prior to us receiving this complaint, the customer was offered a [redacted]. They were shown pictures and agreed to come in 04/01/16. They never called nor showed up. We then made another arrangement the following day. When they showed up, they arrived in another vehicle stating that ours was at another dealership. Again, we do apologize for the delay the customer endured but we want to make sure every vehicle that leaves our lot is safe and problem free for our customers.
I have called many times to complain, so therefore you are aware of my frustration, and being a single mom with no daycare or help from baby sitters yea I was late on payments but always called to tell this company. But so be it I'm sure this company will be shut down soon enough
Thank you for the opportunity to respond to this complaint. We were puzzled when we received it, as we had been working amicably with this customer and she had not given us any indication of being so upset. This customer was aware that she was past due and that we had disengaged her vehicle on 8/4...
because her state-mandated insurance had lapsed. We spoke to her on 8/5 and she said she would get her insurance reinstated by 5pm. We assured her we’d work out payment arrangements on her past due balance, which includes an unpaid service invoice from June. She did not call back by 5pm, nor did she respond to our attempts to reach her the next day on 8/6. On 8/7 we learned of this complaint and we called her to discuss. We were informed that we were "harassing" the customer and to not call back.In light of these events, we assigned the vehicle to be repossessed since it does not have insurance and the customer apparently does not want to work with us. We are always willing to work with our customers on payments, but when it comes to insurance, it is against state law to drive without it, and by doing so, this customer is putting not only the Company (the owner of the vehicle) at risk, but the general public as well, as an uninsured driver.I do not see any notes in the account that customer has requested a payment history, but I am attaching one to this complaint so that she can reconcile it to her records. She will get a final reconcile of her account status once we have secured the vehicle and have assessed it for any damages or over-miles.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I contacted the company on on 1/05/2016 bout my vehicle and my belongings because I was never contacted by the company to let me know that they had even picked up my car. I kept in contact like the told me to and it didn't matter my belongs were still thrown out and as well my car was cut off. I have phone records of me contacting them and can provide them of me contacting ez on 1/5/16, 1/16/16, 1/18/16, 1/19/16, 1/20/16, 1/24/16, 1/26/16, 1/28/16 and on all date I was told my belongings were still there for me but when I called on 1/5/16 they couldn't even tell me if they had my vehicle or not. I talked to a emplyee names Brittany about my belongings and that she would leave note and as well I was working with the employee named alex about my payment. this company has rude employees and are a bunch of cons. I am not the only person who has had problems with this company. As you can see clearly on the reviews on [redacted] about them. If there any questions or concerns please feel free to contact me at [redacted].