Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for the opportunity to respond to this complaintWe were puzzled when we received it, as we had been working amicably with this customer and she had not given us any indication of being so upsetThis customer was aware that she was past due and that we had disengaged her vehicle on 12/11/because her account was over $1,past due and she broke her promise to pay from 12/7/That was our last conversation with the customer prior to repossessing the vehicle on 12/28/We did hear from her on 01/18/in regards to her personal belongingsMs [redacted] came into the Scottsdale location on 1/30/This was past the days the law instructs us to keep her itemsHer vehicle was disengaged a second time when her state-mandated insurance had lapsedWe spoke to her on 10/30/at 12:pm and reengaged at 1:pmThe first time we disengaged her vehicle was also for broken promise to payWe assured her we’d work out payment arrangements on her past due balance, which includes issues with her paycheck back in November She did not call to catch up as promisedIn regards to the servicing of the brakes, the vehicle was first brought on 09/25/to repair the brakesThere was never a call to our service departmentEven when the vehicle was brought in for routine oil change on December 7, 2015, we never received a complaint about the brakes It was only mentioned on 12/11/when we called to collect a paymentIn light of these events, we assigned the vehicle to be repossessedWe are always willing to work with our customers on payments
There is not one truthful word in the reply, I started calling about service the day after I got the car, it took four days to get a human on the line to speak to and when I did I still had to wait four more days for serviceI dropped of the car and when I picked it upThey still did not fix the major issues at all, they let me drive off in a unsafe car and they know itI am not the only person to complained about this same issue and the same company I did not make a payment for a car I could not feel safe in nor driveI wont my money back for the down payment ,What this company is doing is not right and needs to stopIf need to I will take this as far as needed to correctEZ Own should stand by its cars and business and do what is right
Customer entered into a lease-to-own vehicle with EZ Own on February 2, for a Chevrolet TahoeEZ Own service department has serviced the Tahoe on a few occasions, with only one $charge to the customerEZ Own has absorbed every other cost of repairs to the vehicleWe offer a flip option for customers: a customer can choose to trade in their vehicle for a $flip fee without any negative impact on the existing leaseAs a courtesy to our customer, we are willing to offer a $mechanical flip fee instead.If this is not acceptable to contract EZ Own is willing to part ways with this customer
I contacted the company on on 1/05/bout my vehicle and my belongings because I was never contacted by the company to let me know that they had even picked up my carI kept in contact like the told me to and it didn't matter my belongs were still thrown out and as well my car was cut offI have phone records of me contacting them and can provide them of me contacting ez on 1/5/16, 1/16/16, 1/18/16, 1/19/16, 1/20/16, 1/24/16, 1/26/16, 1/28/and on all date I was told my belongings were still there for me but when I called on 1/5/they couldn't even tell me if they had my vehicle or notI talked to a emplyee names Brittany about my belongings and that she would leave note and as well I was working with the employee named alex about my payment this company has rude employees and are a bunch of consI am not the only person who has had problems with this companyAs you can see clearly on the reviews on [redacted] about themIf there any questions or concerns please feel free to contact me at [redacted]
Ms [redacted] has been cooperating with our Service and Insurance Claims DepartmentShe has filed a claim and the vehicle is in the process of getting repaired
Thank you for the opportunity to respondEZ OWN Auto Source takes pride in providing the best possible service and products to all of our customersIt is unfortunate that at times that we do have customers who do not understand how our program worksMs [redacted] did come in for repairsUpon inspection, the technician did discover that there was extensive damage underneath where Ms [redacted] had a concernThere were dents in the oil filter, the undercarriage was torn and the CV Driveshaft was pulled outThere are clear indications that the vehicle was involved in an accident or hit somethingFor these reasons, the customer does not fall under the WRAP AgreementIn order for the repairs to be completed, Ms [redacted] needs to file a claim with her insuranceWe have attempted to explain this to Ms [redacted] Filing an insurance claim would allow the customer to avoid having to pay the entire repair bill since this is not a "wear and tear" repairWe will continue to work with MsWillkotte on her deductible.We have attached pictures of the vehicle as well as a copy of the WRAP program for your review
First, we would like to clarify the question of the $1,down Each of our customers goes through a thorough underwriting process and sometimes after calling references and verifying employment or residential status, it becomes clear that further down is needed to secure our asset (the vehicle)On 11-17-we received a total of $500.00, of this was applied as the 1st payment on the vehicle was applied as a payment towards the LDW insurance and was applied towards the total down payment requested of Our records show that the card did not come into service until 12-1- Upon returning the vehicle on 12-6-the customer had it until 12-when we turned off the vehicle for non-payment On 12-14-the customer called saying that he would not pay because it didn’t work We advised that we had disengaged the unit due to payment and that we could pick it up for service if there were further issues He refused and said he no longer needs itIn this case, the customer had been in the HHR for nearly a month before asking that it be returned No payment other than the $received on 11-17-was paid and customer allowed the LDW insurance on it to lapse Per our return policy, we do not offer refunds unless within the first seven days of delivery, but we do credit a customer towards another vehicle in our program EZ OWN would like to offer the customer the $that was used as down payment towards another vehicle if he would like to get back into the program
EZ OWN Auto Source did offer to allow Mr [redacted] to re-enter the program and re-contract, with a higher mileage allowance, IF he was willing to pay $This is equivalent to a payment and a half under the new contractThis would have waived his repossession charge not out of error but out of good faithOur GPS report shows that the vehicle was disengagedAnd there was no record of re-engagementThis is a report generated by a third party and cannot be altered by us Mr [redacted] has yet to produce any receipts to back up his claim that the vehicle was repaired at his expenseAn insurance adjuster has been out to see the vehicle and has issued a check to repair the damages minus a $deductibleMr [redacted] was behind in his payments and was supposed to make a payment on 07/for $and never did soOn 07/21/he had agreed to make a minimum payment of $due by 07/25/I think by any company's standards, we bent over backwards to keep this customer, even if it meant taking far less than he owedIt is obvious that the customer failed to keep his end of the bargain and now wants to us to let him us our vehicle for free In regards to the suspicious substance, this is referring to something else that was outside of our discussion with Mr [redacted] and at this point the vehicle and the substances have been surrendered to the police department for review
I have called many times to complain, so therefore you are aware of my frustration, and being a single mom with no daycare or help from baby sitters yea I was late on payments but always called to tell this companyBut so be it I'm sure this company will be shut down soon enough
I shouldn't have to pay a flip fee when the service render to me is unacceptableWhen you have token your car for the same problem over times it unacceptableI have my car back and the check engine light is on stillThey say they have only charged me hundred dollars but I was stuck weekends and some weekdays without my vehicle so yes they should eat the cost because I have paid for taxi weekend in a rowIf I had a lot of money I wouldn't have lease from themThey have poor customer service and I'm only continue paying them because I'm clean up my credit so I will never be in this situation again
We processed the full refund of all monies received form this customer to this customer's card on 9/1/(see attached receipts)The refund was issued outside of our 7-day refund policy, signed by the customer at delivery on Aug (attached), thus taking longer to route through the approval processWe processed this refund as quickly as we could to resolve this issue and get the customer taken care of
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for the opportunity to respond to this complaintWe were puzzled when we received it, as we had been working amicably with this customer and she had not given us any indication of being so upsetThis customer was aware that she was past due and that we had disengaged her vehicle on 12/11/because her account was over $1,past due and she broke her promise to pay from 12/7/That was our last conversation with the customer prior to repossessing the vehicle on 12/28/We did hear from her on 01/18/in regards to her personal belongingsMs [redacted] came into the Scottsdale location on 1/30/This was past the days the law instructs us to keep her itemsHer vehicle was disengaged a second time when her state-mandated insurance had lapsedWe spoke to her on 10/30/at 12:pm and reengaged at 1:pmThe first time we disengaged her vehicle was also for broken promise to payWe assured her we’d work out payment arrangements on her past due balance, which includes issues with her paycheck back in November She did not call to catch up as promisedIn regards to the servicing of the brakes, the vehicle was first brought on 09/25/to repair the brakesThere was never a call to our service departmentEven when the vehicle was brought in for routine oil change on December 7, 2015, we never received a complaint about the brakes It was only mentioned on 12/11/when we called to collect a paymentIn light of these events, we assigned the vehicle to be repossessedWe are always willing to work with our customers on payments
There is not one truthful word in the reply, I started calling about service the day after I got the car, it took four days to get a human on the line to speak to and when I did I still had to wait four more days for serviceI dropped of the car and when I picked it upThey still did not fix the major issues at all, they let me drive off in a unsafe car and they know itI am not the only person to complained about this same issue and the same company I did not make a payment for a car I could not feel safe in nor driveI wont my money back for the down payment ,What this company is doing is not right and needs to stopIf need to I will take this as far as needed to correctEZ Own should stand by its cars and business and do what is right
Customer entered into a lease-to-own vehicle with EZ Own on February 2, for a Chevrolet TahoeEZ Own service department has serviced the Tahoe on a few occasions, with only one $charge to the customerEZ Own has absorbed every other cost of repairs to the vehicleWe offer a flip option for customers: a customer can choose to trade in their vehicle for a $flip fee without any negative impact on the existing leaseAs a courtesy to our customer, we are willing to offer a $mechanical flip fee instead.If this is not acceptable to contract EZ Own is willing to part ways with this customer
I contacted the company on on 1/05/bout my vehicle and my belongings because I was never contacted by the company to let me know that they had even picked up my carI kept in contact like the told me to and it didn't matter my belongs were still thrown out and as well my car was cut offI have phone records of me contacting them and can provide them of me contacting ez on 1/5/16, 1/16/16, 1/18/16, 1/19/16, 1/20/16, 1/24/16, 1/26/16, 1/28/and on all date I was told my belongings were still there for me but when I called on 1/5/they couldn't even tell me if they had my vehicle or notI talked to a emplyee names Brittany about my belongings and that she would leave note and as well I was working with the employee named alex about my payment this company has rude employees and are a bunch of consI am not the only person who has had problems with this companyAs you can see clearly on the reviews on [redacted] about themIf there any questions or concerns please feel free to contact me at [redacted]
Ms [redacted] has been cooperating with our Service and Insurance Claims DepartmentShe has filed a claim and the vehicle is in the process of getting repaired
Thank you for the opportunity to respondEZ OWN Auto Source takes pride in providing the best possible service and products to all of our customersIt is unfortunate that at times that we do have customers who do not understand how our program worksMs [redacted] did come in for repairsUpon inspection, the technician did discover that there was extensive damage underneath where Ms [redacted] had a concernThere were dents in the oil filter, the undercarriage was torn and the CV Driveshaft was pulled outThere are clear indications that the vehicle was involved in an accident or hit somethingFor these reasons, the customer does not fall under the WRAP AgreementIn order for the repairs to be completed, Ms [redacted] needs to file a claim with her insuranceWe have attempted to explain this to Ms [redacted] Filing an insurance claim would allow the customer to avoid having to pay the entire repair bill since this is not a "wear and tear" repairWe will continue to work with MsWillkotte on her deductible.We have attached pictures of the vehicle as well as a copy of the WRAP program for your review
First, we would like to clarify the question of the $1,down Each of our customers goes through a thorough underwriting process and sometimes after calling references and verifying employment or residential status, it becomes clear that further down is needed to secure our asset (the vehicle)On 11-17-we received a total of $500.00, of this was applied as the 1st payment on the vehicle was applied as a payment towards the LDW insurance and was applied towards the total down payment requested of Our records show that the card did not come into service until 12-1- Upon returning the vehicle on 12-6-the customer had it until 12-when we turned off the vehicle for non-payment On 12-14-the customer called saying that he would not pay because it didn’t work We advised that we had disengaged the unit due to payment and that we could pick it up for service if there were further issues He refused and said he no longer needs itIn this case, the customer had been in the HHR for nearly a month before asking that it be returned No payment other than the $received on 11-17-was paid and customer allowed the LDW insurance on it to lapse Per our return policy, we do not offer refunds unless within the first seven days of delivery, but we do credit a customer towards another vehicle in our program EZ OWN would like to offer the customer the $that was used as down payment towards another vehicle if he would like to get back into the program
EZ OWN Auto Source did offer to allow Mr [redacted] to re-enter the program and re-contract, with a higher mileage allowance, IF he was willing to pay $This is equivalent to a payment and a half under the new contractThis would have waived his repossession charge not out of error but out of good faithOur GPS report shows that the vehicle was disengagedAnd there was no record of re-engagementThis is a report generated by a third party and cannot be altered by us Mr [redacted] has yet to produce any receipts to back up his claim that the vehicle was repaired at his expenseAn insurance adjuster has been out to see the vehicle and has issued a check to repair the damages minus a $deductibleMr [redacted] was behind in his payments and was supposed to make a payment on 07/for $and never did soOn 07/21/he had agreed to make a minimum payment of $due by 07/25/I think by any company's standards, we bent over backwards to keep this customer, even if it meant taking far less than he owedIt is obvious that the customer failed to keep his end of the bargain and now wants to us to let him us our vehicle for free In regards to the suspicious substance, this is referring to something else that was outside of our discussion with Mr [redacted] and at this point the vehicle and the substances have been surrendered to the police department for review
I have called many times to complain, so therefore you are aware of my frustration, and being a single mom with no daycare or help from baby sitters yea I was late on payments but always called to tell this companyBut so be it I'm sure this company will be shut down soon enough
I shouldn't have to pay a flip fee when the service render to me is unacceptableWhen you have token your car for the same problem over times it unacceptableI have my car back and the check engine light is on stillThey say they have only charged me hundred dollars but I was stuck weekends and some weekdays without my vehicle so yes they should eat the cost because I have paid for taxi weekend in a rowIf I had a lot of money I wouldn't have lease from themThey have poor customer service and I'm only continue paying them because I'm clean up my credit so I will never be in this situation again
We processed the full refund of all monies received form this customer to this customer's card on 9/1/(see attached receipts)The refund was issued outside of our 7-day refund policy, signed by the customer at delivery on Aug (attached), thus taking longer to route through the approval processWe processed this refund as quickly as we could to resolve this issue and get the customer taken care of