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RCS Capital Partners Inc

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RCS Capital Partners Inc Reviews (1)

RCS Capital Partners Inc strives to provide the highest quality of service to our clients and our client's customersTherefore, RCS Capital Partners Inc regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Mrs*** complaint to our attention and we
appreciate the opportunity to respondUpon receiving notification of the complaint, RCS Capital Partners Inc conducted an internal investigation in regards this matter and RCS Capital Partners has concluded that we respectfully disagree with Mrs*** description of what transpiredRCS Capital Partners Inc maintains direct business-like and legally compliant practices and procedures. As you are aware we have the original contact information applicants provide to the original creditor when files are transferred to our officeIn this case Mrs*** place of employment number was also listedUpon completing skip-tracing information of which included compiling location information, RCS Capital Partners Inc attempted to reach Mrs*** via regular mailWe also attempted to contact Mrs*** via telephoneOur collector left a message for Mrs*** with a phone number and file number to call him back at on her cell phone and place of employmentAfter failed attempts to contact Mrs*** and being disconnected after transferring we made contact with Mrs*** at her place of employment on 2/1/Mrs*** stated that we were a scam company and that she did not want any calls at her work from scamAt this time, we did not remove Mrs*** work phone number because we had not verified any information to ensure we had the correct party and were unable to disclose the reason we were calling before Mrs*** hung up the phoneOn 2/7/we contacted Mrs*** verified her information and she stated that she wanted a letter emailed to her and no longer wanted to be contacted at hd place of employment and hung upAll collectors at RCS Capital Partners Inc are instructed to follow company policy and immediately delete the phone number and delete it from the phone log, which the collector didSince the collector had verified Mrs*** email address during the verification process he had an email (attached) issued out to attempt to clarify the situationMrs*** then called our office back and another collector picked up the call but could not pull up Mrs*** file from the caller id since her work phone number was already deletedMrs*** refused to provide the collector with any information, so he was unable to assist her and pull up her accountThis may have added to the confusion and frustration Mrs*** had and she hung up on the collectorHe attempted to contact her back by calling the number back but was not able to reach herMrs*** called back into our office later that afternoon and where she discussed the account with the collector where she stated her concerns with the balance and original creditor and we assured her we do not add and interest or fees to the account and offered Mrs*** multiple arrangements along with a settlement to take care of the accountMrs*** then questioned the legitimacy of our office stating once again that she believed that we were a scam companyMrs*** then requested another letter to be sent out to her mailing address, which was sent on 2/7/At this time the collector provided Mrs*** with all our company information that she requested along with attempting to provide Mrs*** with our client's information so that she could follow the chain of title to the debt before Mrs*** ended the callThere was no other contact with Mrs*** after 2/7/2018. We sympathize with Mrs*** regarding her referenced previous situation with identity theft in and can understand her sensitivity towards any phone calls regarding collectionsWe have many policies in place to not only assist all our consumers in validating our accounts and following chain of title but to also make it timely. We apologize to Mrs*** for any inconvenience she may have endured during this matter

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Address: 3840 E Robinson Rd Ste 447, Amherst, New York, United States, 14228-2001

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