RCS Electrical Services Reviews (%countItem)
RCS Electrical Services Rating
Address: 1110 NE Pine Island Rd STE 7, Cape Coral, Florida, United States, 33909-2187
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Tried to charge us for unnecessary parts and services that were never actually repaired/completed. Never produced proper invoice, conflicting prices.
We brought our RV generator (an Onan 4000) to this facility because they were the only local company that had the availability to do immediate work. The issue with the generator had already been identified prior to bringing it to RCS. We explained to them that the new parts had already been installed and we suspected that debris in the fan was causing our issue, which we were not able to fix. When we arrived to RCS at 8:00am on 6/21/19, we spoke to the receptionist, Jordania, and said that we needed the work done by the end of the day and wanted to be informed of any and all repairs/parts needed before proceeding. She told us that the price would be $299 for a diagnostic and to service the generator, clean it and do an oil change (She later tried to say that she never said this.) The work was not completed, as promised, and we had to wait through the weekend and into Monday to have it finished. Jordania said she would call us back with updates several times and never did. We were never informed of any repairs that were being done, they just kept telling us that they were "not sure." Once they "completed" the job, Jordania called and stated that a new rotar was needed and they were going to charge us $4000 for it. This was a completely UNNECESSARY part that was never a part of our issue. We told them no and that we would take it to a different repair shop where a better diagnostic would be done and our warranty would be honored. After hearing this, their story suddenly CHANGED and the issue came down to "a wire was accidently unplugged." The generator was now working and the rotar that they lied about needing was never in need of repair. This showed blatant dishonesty. We believe they tried to knowingly and dishonestly charge us for unnecessary parts. After speaking with a different employee on the phone, he said that Jordania was "just a receptionist" and she had misunderstood. He explained that the generator had been disassembled, the debris had been removed and no other repairs were needed. After it was reassembled, it worked. This was exactly what we explained to them in the beginning. Once the employee on the phone understood that we were well informed about our generator, he said that it was working properly and the rest was just a "misunderstanding." After arriving back at the business to retrieve the generator, an employee named (Raphael?) gave us an unofficial invoice for $2200 that was handwritten on a piece of scrap paper. It had no itemization or explanation of the work done. He and Jordania continued to give conflicting prices for the labor and he also claimed that they had replaced parts that they HAD NOT. The brand new parts that we installed ourselves were still in the now-functioning generator and they tried to charge us for them. After debating the final price, the man got agitated and physical, putting his hands on my husband's shoulders. After finally paying $900 just to get our generator back, we still had not received a proper invoice with any sort of itemized charges. The paper we received does not break down labor or services. It only says "Generator repair and mounted" with the price of $601, in addition to the $299 initially agreed upon. They then said that the charges were due to them having to remount the generator two times because they did it wrong the first time. No "mounting fees" had ever been discussed before this time. There were also damages to our exhaust mount caused by the workers and they failed to offer any compensation. The only work actually done to our generator by this company was the removal of debris in the fan. All new working parts were installed by us before taking it to RCS. Their diagnosis of a "loose wire" could also not be explained or even described. Knowing that we were in a time constraint, this company just tried to fraudulently charge us for parts and work that was not actually done. The were dishonest during every encounter.
We were charged for services that could not be explained and had not been discussed or explained during the conversation we had with the receptionist. Failure to provide an accurate, itemized receipt shows no justification to the price we were forced to pay to retrieve our property. We have a work order stub that they initially wrote a price of $299 on. A proper, itemized invoice needs to be provided that explains the price of $601. All work explained by the company was work that Jordania claimed was included in the initial, agreed-upon price of $299. They changed the price many times with no explanation or justification. A refund of the $601 should be given, and the receptionist should be better trained on the parts and services that she continuously failed to explain.
7.1.19
Response To Mr. *** Complaint
On June 21st, 2019 Mr. came to our office to request repair on his RV generator. He indicated that he had replaced the starter motor. Jordania took his order and gave him information on prices. She advised that the price for troubleshooting and diagnosis was $299.00. RV generator service includes checks on spark plug, ignition system, AC voltage, DC voltage, RPM, Frequency, and oil change. Generator service or maintenance and generator diagnosis are two different services, and generate two charges of $299.00 each.
Mr. wished for us to rush his repair, as he had already planned his vacation to North Carolina. He wanted his generator to work so that he could run the A/C in the coach as he traveled. We proceeded to reschedule customers we were already working with, to help Mr. and expedite his repair. No promises were made, as we had not yet performed any diagnosis, and we did not know the degree of difficulty of the problem.
We started the generator and as soon as it started to crank it had to be shut down as there was a disturbing rattling inside of the housing of the unit. At this point we needed to remove the generator from the coach. Removing a generator from the coach is an arduous job that normally takes several hours and two technicians.
Once we removed the generator from the coach we proceeded to remove the generator enclosure. After the enclosure was removed, we found the generator was so dirty and full of grime we could not work on it. There was an oil leak which made it impossible to attempt any type of repairs as parts and components were difficult to see. We power washed the generator, and discovered that it was leaking oil through the valve covers. Its valve covers were loose. We torqued valve cover to specs and the leak stopped. Professional power washing and drying the generator took over two hours.
We proceeded to disassemble the generator through the rotor/stator end. In order to remove the outer housing of the rotor/stator assembly we needed to machine three sets of threads into this component so that we could use a set of extractors to separate this housing from the main engine block. The housing was firmly stuck and it would not release. After trying for several hours, one of the threads stripped and we had to machine rethread to a different size of bolt. We also sprayed anti corrosion agent onto the engine shaft to eliminate any corrosion that was preventing the shaft from releasing the rotor/stator outer housing. That ended our activity for that day as we needed to leave this anti corrosion agent work for several hours to help loosen this parts. We communicated to Mr. that the generator would not be ready on Friday, that we had to continue with the disassembly on Monday. We fastened all the generator harnesses, fuel lines, and exhaust onto the coach and he took the RV home.
On Monday we continued the generator disassembly process. After being able to separate the housing less than " we employed a set of pry bars and finally the parts were able to come loose.
Upon opening this area of the generator, we found pieces of loose gear and other metal and plastic parts. These parts were grinding against the flywheel and other moving parts within the outer rotor/stator housing. I called and told Mr. about our findings. He indicated that he had replaced the old starter motor himself and accidentally dropped pieces of the old motor into this compartment of the generator. We removed those loose pieces, saved them for Mr., and proceeded to reassemble the generator.
Once generator was fully assembled, we connected it to a fuel line and battery to do a test on the generator. The generator started and ran without the grinding noise that it was exhibiting earlier. Upon testing output power, we learned that it was not producing power. We conducted further tests on the generator with a special diagnostics board, and it showed a defective rotor. I would like to point out that the rotor/stator assembly windings are not visible to the technician as we are doing tests. This is a testing procedure where an instrument is connected to the electrical leads of the assembly and the instrument is returning a diagnosis. I alerted Jordania about the fact that we had detected this additional fault..
It was already past noon, and knowing that Mr. was leaving on vacation on that day and that he was pressed for time, we started to disassemble the generator again. We had to disassemble to a deeper part of the generator, so this would take two or three hours. In the meantime we had told Jordania what the price would be so that she could inform customer, and ask how he wanted us to proceed..
We continued to go through the disassembly process. As we reached the point where we could visually inspect the rotor/stator assembly, we noticed a loose conductor leading to the rotor/stator assembly. This conductor is the one that energizes the rotor/stator assembly, and it was awkwardly dislodged from its mounting. We reconnected this conductor and tested the generator with the instrument again. This time the instrument test came back positive and we proceeded to reassemble generator.
As we are doing this work in the shop, Jordania had been talking to Mr.. She had given him prices that were close to four thousand dollars. We are simultaneously, in real time, discovering that the rotor/stator assembly was indeed not damaged, as our instrument shown earlier. Now we called again Mr. to let him know about our findings and that the total repairs will be a lot less than we had anticipated. It would be $2200.00 total. Mr. indicated that he was not going to pay this amount, that he was only going to pay for the troubleshooting fee of $299.00.
Troubleshooting $299.00
2nd Troubleshooting $299.00
Remove Generator $350.00
Technician 10 hrs x $120 $1200.00
Technician 2 hrs x $120.00 $240.00
Technician 4 hrs x $120 $480.00
Sub Total $2868.00
Discount $668.00
Total $2200.00
It was already around 3:00 PM when Mr. came to the shop with his coach. We had tested the generator and it ran perfectly. I was still working in doing final assembly of the enclosure. I hurriedly scrambled on a piece of paper $2200.00 as the total cost of the repair, plus remounting the generator in the coach.
Mr. stated that he was not going to pay for the repair. That he was only going to pay for the troubleshooting, which was $299.00. I reminded him that it was because of his urging that this was a rush repair, that we had gone to all this trouble on his behalf. it was him that had announced that this was a rush repair, as he was going on vacation. It was not fair that we did all of these for him to only get $299.00 for our efforts. He said that he understood that it was a lot of work but he could not paid this amount. I went into detail about all the work that we did on his behalf, and how we pushed other scheduled customers aside so that we could service him.
I announced to him that the only thing that I could do for him was to give him his repaired generator for $650.00 but he would have to install it in the coach himself. He did not agree to that, and proposed that he would accept it as fair if we installed his unit for a total amount of $900.00. He further volunteered that he works for Lee County EMS, and that he would recommend us to others within his peer group if they needed our services. He indicated that he works within the fire department and he would give a good reference if anybody would ask. I asked again if he was pleased with the offer that he had made. He said that it was fair, and that he was pleased with it. I knew that, financially speaking, this was not a good offer for our company, but I accepted it taking under consideration that he was going on vacation and he had indicated that this price would be fair and that he would be pleased with it. I was also glad that he seemed content with this outcome. I wished him a great time as he went on vacation and asked the technician working on the unit to mount and install the generator..
End Of Response To Mr. ***s's Complaint
Rebuttal To Mr. *** Complaint
We never had any phone interaction with Ms.. All of our discussions were held with Mr.. Here is the answer to all the issues raised by Ms.. Any text in Bold is direct quotation from her complaint. These quotations are transcribed exactly as they appear, including misspelled words, if any. We made the effort to transcribe her composition as accurately as possible.
The issue with the generator had already been identified: The issue with the generator was not clearly identified. After we took the generator apart and showed the debris to Mr., he seemed surprised. When Mr. removed the old starter motor he inadvertently left pieces of the old starter
(The consumer indicated he/she DID NOT accept the response from the business.)
This response just highlights the ongoing issues with poor communication that this company has, not only with customers, but amongst their staff. Perhaps having the main communicator (being a receptionist with no generator knowledge) is the first problem. We had explained from the very beginning that the major parts had already been replaced and the broken pieces stuck inside needed to be removed, as we didn't have the tools to do it ourselves. That was a very minor job and was pointed out right from the start. The person writing the response was somehow never made aware of the main issue that we brought it there for. It also still makes no sense that we would be charged 2 times for a diagnostic fee. If you failed to repair it initially and had to do it over again, that is part of your diagnostic and repair. It is not something we were made aware of until the end. It does not justify a double charge. And again, most of this rambling list of "repairs" or problems in this response were never conveyed to us. Rule number one (and we made this very clear with the receptionist) was that no repairs were to be done without contacting us first. They obviously failed at doing that, if any of these things were actually performed. The company also never addressed the fact that they broke our exhaust mount on the RV and had no intentions of fixing or reimbursing us for that. And to show the true quality of their work, our generator worked for a couple of hours after the repairs were done and then no longer would run. We still have a nonfunctioning generator, despite paying them for their time and them trying to charge us for unneeded parts.
This company needs to work on communication, in all avenues. They did a poor job of conveying issues to eachother and to us. It is unacceptable to not have proper billing and invoicing for customers. Repairs can not be made if they are never brought to the customer's attention. All fees need to be disclosed up front. These are pretty basic rules any company should follow. Their customer service was sloppy, their disheveled shop was sloppy and their work was sloppy. We paid a lot for a nonworking generator and damaged RV. That is the only "recommendation" anyone will be getting from us.
The second charge of $299 needs to be reimbursed.
As a Cape Coral resident I feel its important to share positive or negative feedback to others in our community regarding service provided by local companies. RCS Electric has been my go to service company when it comes to my generator, as well as other projects like replacing a boat lift motor, adding a new garage outlet, etc. The owner, Rafael C., has always been available to speak with or meet with concerning any situation needing attention (from a new project to an existing situation). Having just experienced Hurricane Irma, his follow up to a request for support was outstanding. He personally was out to our home and did follow ups to make sure everything was working properly. I feel he has our best interest at heart when it comes to servicing our electrical needs, and I have found his pricing to be fair and appropriate for the work he or his team perform. My thanks to RCS.
RCS charged me $175 to show up. Then they kept finding things to add to the bill. $675. later the lift still didn't work. Then they wanted $400 more
Boat Lift repair man charged $175. to troubleshoot for why my boat lift would not work.
He said he Replaced the controller board (which I had already done) and installed a transformer. The total was now $675. and the lift no longer worked at all. He said it needed a new motor. I had and extra one. He wanted $400. more to install it. I paid him the $675. I hired a different Co. to come out. They found a pinched wire, charged $40. The lift works great now. I thing the first repair man pinched the wire so he could get richer.
We wrier over charged the going rate is 85.00 a hour and the Part is only 50.00 plus he try to get another 400.00 for putting in a motor that I had I think he owe me half of the bill
This reply was taken verbally by Revdex.com:
The customer called and stated that their boat lift did not work. We informed the customer of the price for the diagnosis and it was agreed to by the customer. We went to the customer's house and explained to the customer what services were needed and what the price would be. An appointment was made with the customer but the customer call us on 8-9-17 and cancelled the appointment.
(The consumer indicated he/she DID NOT accept the response from the business.)
this is not what happen the invoice is attached so you can look at it
if I cancel the appointment why did they charge me.they came to my house and over charge and left my lift was still not working