Steve WilfongWilfong Roofing, llcNew construction at [redacted]This letter is in response to the complaint ID [redacted]. After we installed the roof per the general contractors instruction, the general contractor for the job installed an additional trimboard up the...
rakes of the house, even though I advised him against this since we had already installed the roof. To do so they had to push the drip edge up and out of the way. The homeowner admitted to me that this detail was overlooked by the contractor, but however wanted us to fix it. I said I would but that it would take sometime to get back to his job. It was not a critical problem and would cause no leak. The homeowner and myself talked several times on the phone about it. The last time he called me I did not get back to him and this was my fault, we were just extremely busy. We never considered this problem our fault, but we did agree to fix it for him. It's been a year since we did the job and I can understand his patience running out. We are back at his house on July 12, 2016 fixing the problem for free and still do not consider this probem out fault in the first place. The customer even supplied all the material to fix the problem, because he knows we are not totally at fault.sincerely,Steve Wilfong
Steve WilfongWilfong Roofing, llcNew construction at [redacted]This letter is in response to the complaint ID [redacted]. After we installed the roof per the general contractors instruction, the general contractor for the job installed an additional trimboard up the...
rakes of the house, even though I advised him against this since we had already installed the roof. To do so they had to push the drip edge up and out of the way. The homeowner admitted to me that this detail was overlooked by the contractor, but however wanted us to fix it. I said I would but that it would take sometime to get back to his job. It was not a critical problem and would cause no leak. The homeowner and myself talked several times on the phone about it. The last time he called me I did not get back to him and this was my fault, we were just extremely busy. We never considered this problem our fault, but we did agree to fix it for him. It's been a year since we did the job and I can understand his patience running out. We are back at his house on July 12, 2016 fixing the problem for free and still do not consider this probem out fault in the first place. The customer even supplied all the material to fix the problem, because he knows we are not totally at fault.sincerely,Steve Wilfong