Complaint: [redacted] I am rejecting this response because:They came out today to fix ice maker, and it still is not fixed The tech left after two hours and said it could not be fixed, or he needed more parts No follow up and still no resolution after three weeks Sincerely, David C**
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
I spoke to Mr [redacted] Based on my findings and considering the situation and the ongoing service issues, I have found it in the best interest to allow our customer to select different furnitureHe has been issued full creditWe will now consider this issue resolved
The position of RC Willey regarding this customer and his claimed issues remains unchanged There will be no change to the decisions already made regarding this customer.RC Willey Financial Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
The credit for the box spring has been written up on the customer's account since 6/29/We can exchange the box spring at any timeWe had the incorrect phone number on the account, which has now been updatedOur warranty department will be in touch with Spencer about making the exchange.Adam
Complaint: [redacted] I am rejecting this response because:They came out today to fix ice maker, and it still is not fixed The tech left after two hours and said it could not be fixed, or he needed more parts No follow up and still no resolution after three weeks Sincerely, David C**
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
The box spring has been exchanged and a negotiated refund has been taken care of
I spoke to Mr [redacted] Based on my findings and considering the situation and the ongoing service issues, I have found it in the best interest to allow our customer to select different furnitureHe has been issued full creditWe will now consider this issue resolved
The position of RC Willey regarding this customer and his claimed issues remains unchanged There will be no change to the decisions already made regarding this customer.RC Willey Financial Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
The credit for the box spring has been written up on the customer's account since 6/29/We can exchange the box spring at any timeWe had the incorrect phone number on the account, which has now been updatedOur warranty department will be in touch with Spencer about making the exchange.Adam