R&D Home Improvements

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There was no response from the business attached to the Revdex.com responseThere has been no response from this business that I have been made aware of If they have responded, please resend the response asap for my review Regards, [redacted] ***

This shop has been owned by another person since May of I have not been in connection with the shop since that time as owner or manager please contact the shop directly with any complaints as maybe they have not filed with you yet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
***,I dispute many of the claims that *** makes in his reply. First, I do not believe that Mr*** has any documentation to support any of his claimsI was in a position where I had to pick up the car or the shop would start charging me daily, high storage fees, so I had no choice but to reach a price agreement and payoff the shop with the understading that this issue was far from being resolvedThey documented most to the claims that *** just made on my receipt and I clearly wrote on every receipt 'These facts are in dispute' before I would sign the receipt to pick up the car. *** has not shown himself to be trustworthy individual and has mislead me on numerous occasions and has now lied in his response*** said to me, possibly on a recorded line "The customers not always right, but if what it takes to make you happy is for us to fix the ignition, then we will get the ignition fixed and pay for it." It was about 1/hour later that *** called back and said the cost would be $and Maaco would only pay for $of it!!!!Imagine how unsettling that conversation was since 1/hour before, the problem was going to be fixed and a Maaco representative had told me that they would get it done at their expense!At that point I no longer had any interest in talking to Mr*** and I filed a claim with the BAR and the Revdex.comThe BAR representative was very nice, but under no obligation to make the business do anythingHe has filed a report that is available to the public and me, but since he is powerless to do anything the report has not been requestedIf I choose to pursue this in court I will get a copy of the reportOtherwise it is of no useHe did tell me that based on the fact that I was a time customer of Maaco that he was shocked that the Maaco was treating me this way.It has been weeks since I picked up the car and it still sits in my garage useless to meThe car was broken while in Maaco's care*** agreed to get it fixed and I have no evidence that any qualified mechanic ever assessed the car steering and ignition to determine how to fix itThe statement that someone assessed it and determined that the steering had been over-tightened is likely a lie just as many of ***'s other verbal and written comments.If you desire proof that he has again lied about something then ask for an original (wet signature) copy of my final receipt and you will see that *** has been caught in another fabrication by stating that the matter was settled when I picked up the carNothing is settled in this caseMaaco treated a repeat customer very, very poorly and *** lies incessantlyThe very pretty car sits useless to me in my garage and Maaco should be ashamed of the way they treated me.
Regards,
*** ***

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was no response from the business attached to the Revdex.com response. There has been no response from this business that I have been made aware of.  If they have responded, please resend the response asap for my review.
Regards,
[redacted]

Initial Business Response /* (1000, 19, 2015/10/20) */
Ms. [redacted] did contact our company for service. She was in need of having her existing hot air furnace removed from her home and properly disposed. She contacted us in advance of wanting the work done to confirm what the associated costs would...

be to having the furnace removed and disposed. She spoke with me. She said that it was something that they could probably do on their own but would most likely want a company to do the work to ensure that it was looked after properly. I indicated to Ms. [redacted] that we would have to charge by the hour to have the furnace removed and disposed of. Our 2 man hourly rate is $[redacted]/hr. The charge would be at least 1 hours labour. She asked to be tentatively scheduled and would call back to confirm. Ms. [redacted] did call back and wanted to proceed with the work on [redacted]nd, [redacted].


[redacted]nd , [redacted]

The service call for Ms. [redacted] started when the information was given to our technicians at 8:00AM. Ms [redacted] was informed at that time that the technicians were on route to her home. We are located in [redacted] - **. [redacted]. They proceeded to [redacted] in [redacted] arriving at the home at approximately 8:20am. Removed the furnace. At approximately 8:50am one on the technicians called our office to let us know that the furnace was removed and that he would be charging 1.5 hours labour for the work to accommodate for the time to take the old furnace to the metal recycling depot for disposal. ( 8:00am - 9:30 AM )He said that the customer was not satisfied with the charge. They felt that they should not have to pay until the technicians arrived at the home. He explained that we have to account for the travel time associated with going from service call to service call. A service call would normally end when the technician is finished at the home. Ms. [redacted] call was a little different where we had to dispose of her furnace. Ms. [redacted] then called our office and we spoke with her and her husband about the service charges. They said that could understand the charge of taking their furnace to the recycling depot but didn't think that they should have to pay for the technicians driving time to come to their home. They explained that it could be possible to get stuck in traffic and that they shouldn't have to pay the time to get there. Ms [redacted] did pay the bill in full to our technicians before they left the property.


It was certainly not our intentions to leave the customer with the thoughts of us hiding fees from them. It's a standard practice for driving time to be included in service calls. I have never come across an incident where I have had to explain that information to a customer. I apologize to Ms. [redacted] and her husband for the misunderstanding on what they were responsible for with the service that they requested and I have sent a cheque to Ms. [redacted] to credit back 30 minutes of the service call. I hope that this will be of satisfactory to Ms. [redacted].

Thank you for your time and if you require any further information please let me know.
Initial Consumer Rebuttal /* (2000, 21, 2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We accept this because this was the only issue we had with this company, ie driving time. The business needs to inform the costumers upfront about the driving time charge.

This shop has been owned by another person since May of 2014 I have not been in connection with the shop since that time as owner or manager please contact the shop directly with any complaints as maybe they have not filed with you yet.