RD's Auto

Initial Business Response /* (1000, 5, 2015/11/18) */
this customer had her vehicle a little over three weeks and she came back and said it was making a loud noise we offer to help this customer fix her car even after she signed an as is warranty which makes her reliable for all repairs, but we
still offer to help pay for 80% of the repair which left her a bill of $after the customer found out we wanted her to pay 100$ towards her repair her and her ganster boyfriend arrived at our car lot and attacked the ownerthis customer boyfriend was arrested and is not allowed back on the property This customer has been threatening and rude to me and my staff here at rd auto we always put our customers first but when you have people who come in and try to attack you because things didn't go there way I cannot deal with those behaviors

As I stated before your vehicle was repo because you have not made any payments you cannot come to any dealership and put down on a vehicle and not make one single payment yes we repo your car yes I gps your car that vehicle book value is so I cannot explain any further to you that you can not finance a car and not make any payments towards your vehicle their were several notices sent to your home we even tried calling family member s and also the job you said you worked at I have done everything on my end so by law I have every right to repo your car

Vehicle was repossessed because customer did not make any payments is the moral of the story.This customer purchased a vehicle because she had just had a repo from credit acceptance she came in our dealership and lied on her application about the recent repo which was not showing up yet once
we got her infosubmitted to one of our lenders her loan was declined we called he customer and offered to return her down payment but she insisted that we keep trying and said she had a cosigner to help with loan we ended finally after a month getting the customer approved because she would not keep her insurance active everything was fine a couple of months later I got a call from the bank saying customer did not make not one payment towards her loan we had the vehicle repossessed and now the customer is upset she took the vehicle all the way from missourri to Colorado we have to pay towing fees and recovery fees for this customer

We put the customer in a loaner while we made repairs to her vehicle the customer became upset when she could not afford to pay for her tags so she asked for additional temp tags I inform her we could not offer her additional temp plates and that their was nothing else we could do for herThe
customer then became very upset and was escorted off the premises

Complaint: ***
I am rejecting this response because:
The dealer is lying she knew that my husband just had a voluntary repossession on his credit report because we had discussed prior to applyingI never lied on any application; we provided the dealer with everything that she had asked forThe car does not have my name on the title nor the contract because the dealer ripped it up in my face; she said that we did not need itWe asked my sister *** *** to be a cosigner and she provided all of the information asked of her as wellThe car was repossessed but it was never mine because the dealer only put my sister *** *** on the loan application for approvalThe car payment was never paid because we did not know who to send the check to plus we had never received paperwork from the dealer. Once the car is sold and financed the dealer has no rights to the vehicleThe dealer stole my car while I was visiting friends in ColoradoI am upset because I have very important personal documents in the vehicleThe dealer knew everything about my husband and I's credit she actually affected our score by running multiple finance inquiriesThe dealer took advantage of my family and our situationi would like my items from the vehicle returned as well as the money that we put down on the Lincoln Navigator; in addition to removing the item from my sister *** ***'s credit; *** stated that she had never received notice by phone nor mail from the finance company nor the dealer about the repossession.
Sincerely,
*** ***

This customer bought a vehicle in may of this year it was repo about a month ago from the bank we got him approved for due to nonpaymentThe customer is upset with Rd Auto bc his vehicle has been repo I have tried to explain to him that if u don't pay u don't rideAfter his repo he came back to
lot and said he has a cosignee to help him get a second vehicle he ask to drive the Lincoln Navigator over the weekend to make sure he really wanted the car when the weekend ended he did not return the vehicle he end of keeping it for over two weeks before he returned the car I now he wants us to return the dollars he put down to hold the vehicle we explain to him that since he drove the car for two weeks and fail to return it back we would not refund him the dollars back bc he basically had free transportation for two weeks and miles were accumulated on vehicle

This customer drove purchased a vehicle and she put down because her credit history required a higher down payment the customer then started to complain about the vehicle we fix all her complaints such as newer windshield wipers and better tires a few weeks later she called complaint saying she
feel she should not had to put down bc that was too much and said she found another car lot down the street that would let her purchase a vehicle for a lesser down payment the customer requested for her full down payment back we told her since she had drove the car almost a month and put over three thousand miles on it we could only grant her half of the down payment back This customer has made police statements and insurance claimed and we have cleared all of them up by showing them her text messages and voicemails this is customer is not allowed back on property there is a no trespass against her since she shows up violent and threatening to the employees there