RDP Agency

Complaint: ***
I am rejecting this response because:
This
rebuttal is a simple statement of fact.
I will explain how *** of RDP agency has been deceitful and has twisted
the facts aroundPlease read where I compare her statements in comparison to
her emails written.
*** *** of RDP, has no problem
discussing her stellar reviews of her business . While that was one thing I looked at when
hiring a business, especially since I never thought I would have to deal with
something like this from an accredited business. However it is completely irrelevant whether
her company has been in business for years or years, that should not be
of any concern to me or anyone else here reviewing this matter As a consumer, that tells me that RDP is not
concerned about me or what happened here, just preserving her record for her
benefit and use it as leverage. She has
tried to discredit me as the consumer for not providing information or
cooperating with her. I would argue that
she would never do this to one of her regular clients. She is completely taking advantage of me as a
small individual consumer I chose an accredited business, as I thought
if there were any problems, I would be protected and they would try to make it
right. I have been using the Revdex.com for
approximately years and always search for an accredited businessI have
never been treated, nor would I expect to be treated like I have by RDPI have
been completely taken advantage of and this company has been dishonest and
unethical
The owner or RDP does not want to take
any responsibility for her or her companies faults and actionsThe owner gave
me the back to 25% only to make her company look like they were making an
attempt to resolve this. She has done
nothing since the beginning but argue, lie, and blame me for the interpreter
not being there The owner claims that I
just want to get something for free which doesn’t make any sense and has
nothing to do with the facts of the case She is right about one thing, I don’t want to
pay for something I didn’t’ receive, I don’t want to donate and give money to
her business when I didn’t receive ANY service I paid for the service prior to the interview
which I don’t like to do, because if something goes wrong, what is my recourse?
I think it is the opposite, that the owner
***, does not want to pay for her mistake and lose money due to her errors,
lack of attention to detail, and negligence I will say this again, I guarantee you she
would not do this to her “larger” and regular clients Because if she did, we
all know she would not be in businessShe wouldn’t do it even if she wasn’t
wrong, she would suck it up and take it to make her client happyUnfortunately
for me, *** from RDP does not apparently treat all of her clients the same She is the one who wants to keep my
money. An example of this would be if
you paid for carpet installation and company said they came but you never answered
the door or called your phone, instead they asked a neighbor if you were home
and they didn’t know so they leftWould you expect the company to come back
and install the carpet or give you your money back? Of course you would and that is exactly the
case here
Secondly, *** from RDP
agency claims to have been doing this for a long time. If she has been doing this for so long, they
why wouldn’t *** ask me whose name it is under, myself or my wife’s
name? As you will see from ***’s statement is in
conflict with our communications prior
***
is also writing misinformation, in fact lying!
*** wrote in her rebuttal, “Mr*** scheduled this with me
personally via email on 6/19/At that time he provided us with the date,
time, and address for the interview but did not provide his wife’s name, he
gave us his name only as the "case name” This is not the case at all and will gladly forward all the emails to prove
it as wellI emailed *** on the 18th and my first email was as
follows, “Hi, we spoke on the phone a couple of days
agoI am looking for an on site interpreter for my wife and I for our
immigration interviewI will need someone certifiedInterview is for June
@ 10am in ***.”
I mentioned the interview was for my wife and
myself. This was a general email I sent
out to several agencies to provide general information, not detailed
information in my decision making process.
However, I still mentioned it was for, “my wife and I” which should have
triggered her after I paid to get all of the detailed information, since
according to her this was important information And out of all the times we emailed and
talked after I paid, she never asked me about this The reason why she never asked is because it
is not important information and is irrelevant whose name the interview was
under. She specifically told me the
interpreter was going to call out my name, or call me on my cell phone if she
had any problems. Not once did *** once
ask me if the interview was under my name or my wife’s. It is not that I didn’t provide her it, but I
was not aware I had to say specifically say whose name it was under, as the
owner NEVER asked meShe is also using this as one of her many excuses as to
why the interpreter couldn’t locate us.
RDP did however ask me three times for the address for the
interview.
Another
statement written by *** from RDP was that I provided her with the
address. That is not trueAgain, in my
first email on the 18th I provided her with general information, one
that it was in ***. After that
email, she has asked me three times for the full address of the building. Why, because that is important information
and she knows that without this, she can’t be thereSo if the name is so
important, why not ask for that. That is trying to redirect the blame to not
refund me my money
Here are some of the emails of her asking me
for the “address”, which she claims I provided
Email 1:
“Payment received, thank youWhen possible, please forward the address
and any special instructions”
Email 2: “We have confirmed your interpreter
for 6/24/At your earliest opportunity please email me the address as well
as you cell phone # so that our interpreter can call you if she has any trouble
finding you upon arrival.”
Email 3: “Hi ***, Yes, (interpreter’s name)
works within the court system and is in the process of becoming federally
certifiedShe is also a native Spanish speakerI assure you that you will be
very pleased with her servicesI’ll keep an eye out for the address
information, thank you.”
As you can see, I didn’t provide the address initially
and *** asked me three times for this important piece of information
Third,
it should automatic to be there early since it is an interviewShe should have
been there early to find us with no problems and leave room for mishaps or error
Although we all know this is best practice and what I and any consumer would
expect.
However, according to *** from RDP didn’t agree from her responses to me
According to her, she wasn’t obligated to be there until exactly 10am and it
wasn’t her problem if our interview or appointment started earlyHer replies
were, “our interpreter was there at the
scheduled time and as such we fulfilled all of our contractual obligations” and
“We have no control over the fact that you got called in minutes early and
our interpreter was not required to be there earlier as she was specifically
requested to be there at a.mby youI could argue that if you were
concerned about her being there early you could have asked me to ensure that
she arrive early.”
***
of RDP told me that if my “interview” time starts at and if we are called
early that is not her problemI cannot believe someone would actually say
that. How could you possibly have a
business for years and tell a client that they don’t have to be there a
second earlier than the requested timeThat should be something that an
experienced owner would have as a requirement, it should be an automatic and
something that I shouldn’t even have to argue!
An immigration interview is completely out of my control and if they
start a few minutes early, then I expect the interpreter be there already
waiting with meShe said I didn’t request that the interpreter be there early
as a special request. How can you be in
business for years and have this kind of attitude with a consumer, when she
is well aware and knows showing up early is not a special request, it is a
requirement? This substandard behavior
and a complete lack of respect for me as an individual consumer, someone who
paid her beforehand in good faith, is downright insulting to blame me for not
making this special request.
Lastly,
if I didn’t make a special request for the interpreter to show up early, then
why did she send the interpreter’s (supposed) timeline of eventsWhy was her
interpreter there early if she wasn’t supposed to be there until am exactly?
Because she knows that it what you are supposed to do for an interview or any
meeting. I will add, that this is just
circumstantial proof of her interpreter and the only proof was that she had
parked her car (from her parking ticket) and the phone calls to my phone at the
times. This
email proves another statement from *** of RDP that she made. She falsely stated in her rebuttal that her
interpreter, “did
everything she could to locate this couple” and that the interpreter was
calling out my name when she arrived In
the rebuttal statement from RDP, in the chronological events of the
interpreter, NO WHERE DOES IT SAY the interpreter was calling out our names in
the waiting roomShe gives plenty of other details about everything else she
didThis is a lie, as my wife and I were sitting there anxiously waiting and
wondering where our interpreter was. At
no time did anyone call out my name! ***
also falsely stated in her Rebuttal that I, (1) “did not provide his wife’s
name, he gave us his name only as the "case name", and (2) “he
neglected to give us the correct case name” Yes, that a twistI was NEVER asked to
provide my wife’s name or who the interview was underAnd if the interpreter
was there early enough, then this shouldn’t have been a problem
IF
I DIDN’T PROVIDE MY WIFE’S NAME, THEN HOW COULD THE FOLLOWING BE TRUE: Please
read again the supposed chronology of the interpreter according to RDP
“9:59 I
called RDP. That's when you informed me that the person meeting
with immigration was ***n's wife, whose name he had not provided to
you” and “10:00 I went back to the immigration officer
at the Hearings window, explained the whole situation (that I had never met the
couple, that the wife was the one with the appointment at 10, etc.).”
If *** from RDP
didn’t know that the interview was under my wife’s name because I “neglected to
provide this information”, then how could she claim that her interpreter called
her at 9:and *** told her it was under my wife’s name? How could ***
tell her interpreter that IF SHE DIDN’T KNOW because I didn’t tell her? This
is conflicting statements in RDP’s attempt to falsify information and lack of
integrity with this matterTHIS INFORMATION ALONE SHOULD BE REASON ENOUGH WHY
I SHOULD BE ENTITLED TO RECEIVE MY MONEY BACK.
I don’t approve of businesses lying and changing stories simply to keep
my hard earned moneyThe lack of integrity, honesty, business ethics is
repulsive.
RDP changed the
interpreter’s chronology of events to make it seem like she did everything she
could
I feel the lack of respect, failure to accept responsibility for
her company faults, and blatant lies and changes of the story, are reason
enough why I deserve my moneyRDP claimed in an email to me and in this
rebuttal statement that she is, “not in the business of charging people for
services not renderedBut that is what this business is doing, as her company
didn’t provide the serviceAs she very well knows, if the immigration officer
orders you to turn off your phone, then I can’t answer my phone to talk to the
interpreter (so that has nothing to do with me not cooperating and is just
another way RDP is trying to avoid taking responsibility.)
In my roughly
years of using the Revdex.com, I have to say I have never had any issues with an
accredited business like I have had with RDP agency. I feel this business has shown that they are
not willing to resolve this by fully refunding me my money. There service and business practice has been
one of the worst experiences I have ever had with a business, let alone an
accredited business. I thank you in
advance for helping me recover what is mine and seeing the truth in this
matterI am writing this matter because I feel I have been cheated and
mistreatedI have better things to do than to worry about this yet I work too
hard for my money and expect to be treated fairly and honestly when I pay for a
service
In light of the
evidence I have provided, and in alignment with standards of the Revdex.com’s mission,
vision, and Revdex.com Standard’s of Trust and Code of Business Practices, I hereby
request that this matter be addressed and resolved accordingly
Respectfully yours,
*** ***

Mr*** hired RDP for on-site interpretation services for his wife for an
immigration interview schedule for 6/24/at a.min ***Mr*** scheduled
this with me personally via email on 6/19/At that time he provided us with
the date, time, and address for the
interview but did not provide his wife’s
name, he gave us his name only as the "case name"I asked him to share his cell phone number with
us so that we could give it to the interpreter so that she may contact him upon
arrival if she had difficulty finding him, which he provided and we gave to our
interpreter
The interpreter assigned is indeed very familiar and
experienced with this building and with immigration office as she is court
certified interpreter in the State of **On the day of the interview he called
me to tell me that he wasn’t planning to bring his phone in because he didn’t
think he couldI advised him that he could indeed bring his phone in and asked
him to do so in the event that our interpreter had to call him upon her arrival
On the date of service our interpreter arrived at 9:
a.mand the sequence of events went as follows:
9:40 I arrived at *** *** *** and
parked across the street. Got out of my car and paid $for
the anticipated two hours I was going to be there.
9:46
I placed the ticket on my windshield and walked across the street (see attached).
I have been to this location before so I know
the drill in terms of what not to bring in order to get through the metal
detector without problems
9:50 Having cleared the metal detector (incidentally,
there was no line), I began looking for the client. First, I
approached the immigration officer and asked if a *** *** had
checked in. At this time, I thought *** was the person having
the hearing. The officer told me he had no one by that name on his list
and suggested I go to the other side (across the hallway) where window
appointments (for people filing or requesting forms) take place. I went
there and was told no one by the name *** was there. The officer
there suggested I go to the 6th floor where Immigration Court is
located. I did - no luck
9:and 9:58 (according to my phone log), I called *** and got his voice mail. I left two messages
9:59 I called RDP. That's when you informed me that
the person meeting with immigration was *** wife, whose name he
had not provided to you
10:00 I went back to the immigration officer at the
Hearings window, explained the whole situation (that I had never met the couple, that
the wife was the one with the appointment at 10, etc.). The officer
reiterated that he had no one with the last name *** on his list. I
explained that she may have a different last name. He told me that I
needed to provide her name in order to look her up. I even
asked if anyone with a 10AM appointment had expressed the need for a Spanish
interpreter. He told me he had not called the 10AM appointments yet and
suggested I walk around asking the people in the waiting room if they were my client.
I did this twice
After that, I
went back to the other side. No results there either. That's when I
emailed you (~10:30)
10:45 I left
Mr*** acknowledges in his email communications to
me that he felt his phone vibrate twice but didn’t answer it
I feel that we did everything we could to locate Mr
*** and his wife and the fact that he neglected to give us the correct case
name and to pick up his phone prior to a.mis what led to this mishap
As such, given that our interpreter was there and we did
everything we were obligated to do I decided to refund Mr*** $despite
the fact that I don’t feel I was legally obligated to do soI feel this person
came to the realization that he did not need to pay for this service once the immigration
office provided him with an interpreter and is simply trying to get something for
free
I have all of the email communications from that day as
well as our interpreter’s parking stub to prove she was there well in advance
of the a.mmeeting time and that she did everything she could to locate this
coupleI will gladly provide you with copies of these communications upon your requestI have been in business for almost years and have no complaints on file and I'm certainly not in the business of charging people for services not renderedAnd I do feel bad and did apologize but when we do everything in our power to fulfill our obligation and the client doesn't cooperate (i.eanswer their phone) then there's not much else that we can doI look forward to a speedy resolution to this matterThank you in advance for your assistance

Mr. [redacted] hired RDP for on-site interpretation services for his wife for an
immigration interview schedule...

for 6/24/15 at 10 a.m. in [redacted]. Mr. [redacted] scheduled
this with me personally via email on 6/19/15. At that time he provided us with
the date, time, and address for the interview but did not provide his wife’s
name, he gave us his name only as the "case name". I asked him to share his cell phone number with
us so that we could give it to the interpreter so that she may contact him upon
arrival if she had difficulty finding him, which he provided and we gave to our
interpreter.
The interpreter assigned is indeed very familiar and
experienced with this building and with immigration office as she is court
certified interpreter in the State of **. On the day of the interview he called
me to tell me that he wasn’t planning to bring his phone  in because he didn’t
think he could. I advised him that he could indeed bring his phone in and asked
him to do so in the event that our interpreter had to call him upon her arrival.
 
On the date of service our interpreter arrived at 9:40
a.m. and the sequence of events went as follows:
9:40    I arrived at [redacted] [redacted] and
parked across the street.  Got out of my car and paid $2 for
the anticipated two hours I was going to be there. 
9:46   
I placed the ticket on my windshield and walked across the street (see attached). 
I have been to this location before so I know
the drill in terms of what not to bring in order to get through the metal
detector without problems.
9:50   Having cleared the metal detector (incidentally,
there was no line), I began looking for the client.  First, I
approached the immigration officer and asked if a [redacted] had
checked in.  At this time, I thought [redacted] was the person having
the hearing.  The officer told me he had no one by that name on his list
and suggested I go to the other side (across the hallway) where window
appointments (for people filing or requesting forms) take place.  I went
there and was told no one by the name [redacted] was there.  The officer
there suggested I go to the 6th floor where Immigration Court is
located.  I did - no luck.
9:57 and 9:58   (according to my phone log), I called [redacted] and got his voice mail.  I left two messages.
9:59   I called RDP.  That's when you informed me that
the person meeting with immigration was [redacted] wife, whose name he
had not provided to you.
10:00   I went back to the immigration officer at the
Hearings window, explained the whole situation (that I had never met the couple, that
the wife was the one with the appointment at 10, etc.).  The officer
reiterated that he had no one with the last name [redacted] on his list.  I
explained that she may have a different last name.  He told me that I
needed to provide her name in order to look her up.  I even
asked if anyone with a 10AM appointment had expressed the need for a Spanish
interpreter.  He told me he had not called the 10AM appointments yet and
suggested I walk around asking the people in the waiting room if they were my client. 
I did this twice.
 
After that, I
went back to the other side.  No results there either.  That's when I
emailed you (~10:30).
 
10:45    I left
 
Mr. [redacted] acknowledges in his email communications to
me that he felt his phone vibrate twice but didn’t answer it.
I feel that we did everything we could to locate Mr.
[redacted] and his wife and the fact that he neglected to give us the correct case
name and to pick up his phone prior to 10 a.m. is what led to this mishap.
As such, given that our interpreter was there and we did
everything we were obligated to do I decided to refund Mr. [redacted] $50 despite
the fact that I don’t feel I was legally obligated to do so. I feel this person
came to the realization that he did not need to pay for this service once the immigration
office provided him with an interpreter and is simply trying to get something for
free.
I have all of the email communications from that day as
well as our interpreter’s parking stub to prove she was there well in advance
of the 10 a.m. meeting time and that she did everything she could to locate this
couple. I will gladly provide you with copies of these communications upon your request.
I have been in business for almost 20 years and have no complaints on file and I'm certainly not in the business of charging people for services not rendered. And I do feel bad and did apologize but when we do everything in our power to fulfill our obligation and the client doesn't cooperate (i.e. answer their phone) then there's not much else that we can do. I look forward to a speedy resolution to this matter. Thank you in advance for your assistance.

Attached please find a parking receipt submitted by our interpreter indicating an arrival time of 9:46 a.m. And below please see an excerpt from an email I received from Mr. [redacted] on 6/24/15 at 2:40 p.m. in which he admits to not answering his phone.“…We were called slightly earlier at about 9:57. I could not answer my phone and when I told the officer my interpreter was not here he said we have our own. I then felt my phone vibrating and had to turn my phone off. I would like a full refund of the amount.Thank you, [redacted] Sent from my iPhone”I maintain my position that our interpreter did everything she could to locate Mr. [redacted] and was on-site in advance of the 10 a.m. scheduled meeting. Mr. [redacted] could have explained to the officer that he paid for an interpreter and that she was calling his phone, I can’t imagine they wouldn’t have allowed him to answer. Again, I feel badly about what happened and it pains me to have a dissatisfied customer, which is why I reimbursed Mr. [redacted] $50.00.Please let me know if I can provide any additional information. [redacted] President

Complaint: [redacted]
I am rejecting this response because:
This
rebuttal is a simple statement of fact. 
I will explain how [redacted] of RDP agency has been deceitful and has twisted
the facts around. Please read where I compare her statements in comparison to
her emails written. 
          [redacted] of RDP, has no problem
discussing her stellar reviews of her business .  While that was one thing I looked at when
hiring a business, especially since I never thought I would have to deal with
something like this from an accredited business.  However it is completely irrelevant whether
her company has been in business for 20 years or 200 years, that should not be
of any concern to me or anyone else here reviewing this matter.  As a consumer, that tells me that RDP is not
concerned about me or what happened here, just preserving her record for her
benefit and use it as leverage.  She has
tried to discredit me as the consumer for not providing information or
cooperating with her.  I would argue that
she would never do this to one of her regular clients.  She is completely taking advantage of me as a
small individual consumer.   I chose an accredited business, as I thought
if there were any problems, I would be protected and they would try to make it
right.  I have been using the Revdex.com for
approximately 15 years and always search for an accredited business. I have
never been treated, nor would I expect to be treated like I have by RDP. I have
been completely taken advantage of and this company has been dishonest and
unethical.
          The owner or RDP does not want to take
any responsibility for her or her companies faults and actions. The owner gave
me the back to 25% only to make her company look like they were making an
attempt to resolve this.  She has done
nothing since the beginning but argue, lie, and blame me for the interpreter
not being there.  The owner claims that I
just want to get something for free which doesn’t make any sense and has
nothing to do with the facts of the case.  She is right about one thing, I don’t want to
pay for something I didn’t’ receive, I don’t want to donate and give money to
her business when I didn’t receive ANY service.  I paid for the service prior to the interview
which I don’t like to do, because if something goes wrong, what is my recourse?
 I think it is the opposite, that the owner
[redacted], does not want to pay for her mistake and lose money due to her errors,
lack of attention to detail, and negligence.  I will say this again, I guarantee you she
would not do this to her “larger” and regular clients Because if she did, we
all know she would not be in business. She wouldn’t do it even if she wasn’t
wrong, she would suck it up and take it to make her client happy. Unfortunately
for me, [redacted] from RDP does not apparently treat all of her clients the same.  She is the one who wants to keep my
money.   An example of this would be if
you paid for carpet installation and company said they came but you never answered
the door or called your phone, instead they asked a neighbor if you were home
and they didn’t know so they left. Would you expect the company to come back
and install the carpet or give you your money back?  Of course you would and that is exactly the
case here.    
                   Secondly, [redacted] from RDP
agency claims to have been doing this for a long time.  If she has been doing this for so long, they
why wouldn’t [redacted] ask me whose name it is under, myself or my wife’s
name?    As you will see from [redacted]’s statement is in
conflict with our communications prior.
[redacted]
is also writing misinformation, in fact lying! 
[redacted] wrote in her rebuttal, “Mr. [redacted] scheduled this with me
personally via email on 6/19/15. At that time he provided us with the date,
time, and address for the interview but did not provide his wife’s name, he
gave us his name only as the "case name”.    This is not the case at all and  will gladly forward all the emails to prove
it as well. I emailed [redacted] on the 18th and my first email was as
follows, “Hi, we spoke on the phone a couple of days
ago. I am looking for an on site interpreter for my wife and I for our
immigration interview. I will need someone certified. Interview is for June 25
@ 10am in [redacted].” 
            I mentioned the interview was for my wife and
myself.  This was a general email I sent
out to several agencies to provide general information, not detailed
information in my decision making process. 
However, I still mentioned it was for, “my wife and I” which should have
triggered her after I paid to get all of the detailed information, since
according to her this was important information.   And out of all the times we emailed and
talked after I paid, she never asked me about this.   The reason why she never asked is because it
is not important information and is irrelevant whose name the interview was
under.  She specifically told me the
interpreter was going to call out my name, or call me on my cell phone if she
had any problems.  Not once did [redacted] once
ask me if the interview was under my name or my wife’s.  It is not that I didn’t provide her it, but I
was not aware I had to say specifically say whose name it was under, as the
owner NEVER asked me. She is also using this as one of her many excuses as to
why the interpreter couldn’t locate us. 
RDP did however ask me three times for the address for the
interview.    
          Another
false statement written by [redacted] from RDP was that I provided her with the
address.  That is not true. Again, in my
first email on the 18th I provided her with general information, one
that it was in [redacted].  After that
email, she has asked me three times for the full address of the building.  Why, because that is important information
and she knows that without this, she can’t be there. So if the name is so
important, why  not ask for that.  That is trying to redirect the blame to not
refund me my money.
Here are some of the emails of her asking me
for the “address”, which she claims I provided.
Email 1: 
“Payment received, thank you. When possible, please forward the address
and any special instructions”
Email 2: “We have confirmed your interpreter
for 6/24/15. At your earliest opportunity please email me the address as well
as you cell phone # so that our interpreter can call you if she has any trouble
finding you upon arrival.”
Email 3: “Hi [redacted], Yes, (interpreter’s name)
works within the court system and is in the process of becoming federally
certified. She is also a native Spanish speaker. I assure you that you will be
very pleased with her services. I’ll keep an eye out for the address
information, thank you.”
As you can see, I didn’t provide the address initially
and [redacted] asked me three times for this important piece of information.
          Third,
it should automatic to be there early since it is an interview. She should have
been there early to find us with no problems and leave room for mishaps or error.
Although we all know this is best practice and what I and any consumer would
expect. 
However, according to [redacted] from RDP didn’t agree from her responses to me.
According to her, she wasn’t obligated to be there until exactly 10am and it
wasn’t her problem if our interview or appointment started early. Her replies
were,  “our interpreter was there at the
scheduled time and as such we fulfilled all of our contractual obligations” and
“We have no control over the fact that you got called in 3 minutes early and
our interpreter was not required to be there earlier as she was specifically
requested to be there at 10 a.m. by you. I could argue that if you were
concerned about her being there early you could have asked me to ensure that
she arrive early.” 
          [redacted]
of RDP told me that if my “interview” time starts at 10 and if we are called
early that is not her problem. I cannot believe someone would actually say
that.  How could you possibly have a
business for 20 years and tell a client that they don’t have to be there a
second earlier than the requested time. That should be something that an
experienced owner would have as a requirement, it should be an automatic and
something that I shouldn’t even have to argue! 
An immigration interview is completely out of my control and if they
start a few minutes early, then I expect the interpreter be there already
waiting with me. She said I didn’t request that the interpreter be there early
as a special request.  How can you be in
business for 20 years and have this kind of attitude with a consumer, when she
is well aware and knows showing up early is not a special request, it is a
requirement?  This substandard behavior
and a complete lack of respect for me as an individual consumer, someone who
paid her beforehand in good faith, is downright insulting to blame me for not
making this special request. 
          Lastly,
if I didn’t make a special request for the interpreter to show up early, then
why did she send the interpreter’s (supposed) timeline of events. Why was her
interpreter there early if she wasn’t supposed to be there until 10 am exactly?
Because she knows that it what you are supposed to do for an interview or any
meeting.  I will add, that this is just
circumstantial proof of her interpreter and the only proof was that she had
parked her car (from her parking ticket) and the phone calls to my phone at the
times.
          This
email proves another false statement from [redacted] of RDP that she made.  She falsely stated in her rebuttal that her
interpreter, “did
everything she could to locate this couple” and that the interpreter was
calling out my name when she arrived.  In
the rebuttal statement from RDP, in the chronological events of the
interpreter, NO WHERE DOES IT SAY the interpreter was calling out our names in
the waiting room. She gives plenty of other details about everything else she
did. This is a lie, as my wife and I were sitting there anxiously waiting and
wondering where our interpreter was.  At
no time did anyone call out my name! 
          [redacted]
also falsely stated in her Rebuttal that I, (1) “did not provide his wife’s
name, he gave us his name only as the "case name", and (2) “he
neglected to give us the correct case name”.   Yes, that a twist. I was NEVER asked to
provide my wife’s name or who the interview was under. And if the interpreter
was there early enough, then this shouldn’t have been a problem.
        IF
I DIDN’T PROVIDE MY WIFE’S NAME, THEN HOW COULD THE FOLLOWING BE TRUE: Please
read again the supposed chronology of the interpreter according to RDP.
“9:59   I
called RDP.  That's when you informed me that the person meeting
with immigration was [redacted]n's wife, whose name he had not provided to
you” and “10:00   I went back to the immigration officer
at the Hearings window, explained the whole situation (that I had never met the
couple, that the wife was the one with the appointment at 10, etc.).” 
                    If [redacted] from RDP
didn’t know that the interview was under my wife’s name because I “neglected to
provide this information”, then how could she claim that her interpreter called
her at 9:59 and [redacted] told her it was under my wife’s name? How could [redacted]
tell her interpreter that IF SHE DIDN’T KNOW because I didn’t tell her?   This
is conflicting statements in RDP’s attempt to falsify information and lack of
integrity with this matter. THIS INFORMATION ALONE SHOULD BE REASON ENOUGH WHY
I SHOULD BE ENTITLED TO RECEIVE MY MONEY BACK. 
I don’t approve of businesses lying and changing stories simply to keep
my hard earned money. The lack of integrity, honesty, business ethics is
repulsive. 
 RDP changed the
interpreter’s chronology of events to make it seem like she did everything she
could.
I feel the lack of respect, failure to accept responsibility for
her company faults, and blatant lies and changes of the story, are reason
enough why I deserve my money. RDP claimed in an email to me and in this
rebuttal statement that she is, “not in the business of charging people for
services not rendered. But that is what this business is doing, as her company
didn’t provide the service. As she very well knows, if the immigration officer
orders you to turn off your phone, then I can’t answer my phone to talk to the
interpreter (so that has nothing to do with me not cooperating and is just
another way RDP is trying to avoid taking responsibility.) 
          In my roughly 15
years of using the Revdex.com, I have to say I have never had any issues with an
accredited business like I have had with RDP agency.  I feel this business has shown that they are
not willing to resolve this by fully refunding me my money.  There service and business practice has been
one of the worst experiences I have ever had with a business, let alone an
accredited business.  I thank you in
advance for helping me recover what is mine and seeing the truth in this
matter. I am writing this matter because I feel I have been cheated and
mistreated. I have better things to do than to worry about this yet I work too
hard for my money and expect to be treated fairly and honestly when I pay for a
service.
          In light of the
evidence I have provided, and in alignment with standards of the Revdex.com’s mission,
vision, and Revdex.com Standard’s of Trust and Code of Business Practices, I hereby
request that this matter be addressed and resolved accordingly.
Respectfully yours,
[redacted]

Review: I hired RDP for on-site interpretation services for my wife and I for an immigration interview. I found her on the Revdex.com website and ultimately chose them because they were rated excellent, were accredited, and I spoke directly with the owner.

She asked me for the date, time, and address for the interview which I gave her. I explained to her that we would be there a lot earlier than the time. The owner told me the interpreter was very familiar and experienced with this building and with immigration at the site of the interview. She asked me if she could share my phone number with the interpreter so she may contact me upon arrival if she had difficulty finding me, which of course I agreed.

On the day of the interview I called to tell the owner of RDP I wasn't allowed to bring my phone inside and would not be bringing in my phone inside the building, therefore the interpreter would not be able to contact me. She told me I was allowed to and so I did. She reassured me the interpreter would call out my name in the waiting room however, but I said I would bring it in if she said I could.

My wife and I were waiting in the Interview room for our interview. As the time got closer we started to worry that our interpreter was still not there. Since it was such an important and stressful interview, the last thing we wanted to or thought we would be worried about was our interpreter not showing up. We also showed up early, as it was an interview and knew it could start early, on time, or late. Our name was called and the interpreter had still not come. I mentioned to the officer that our interpreter was not here, but he wasn't waiting. The interpreter then called and the officer told us we had to turn our phones off.

I tried contacting the owner regarding this. Right from the start the owner took no responsibility for what happened and was not apologetic in any way, and instead, started coming up with excuse after excuse and even went as far as to blame myself for what happened and other variables. I explained that it was completely unacceptable and I wanted a Full refund. She explained that her interpreter had tried very hard to find us. The owner of RDP did not admit at all to the mistakes her and her interpreter made. Eventually, she said she had no legal obligation to refund me my money as she claims her interpreter was there before 10:00. Basically, that is her word against mine. Her interpreter has no proof she was there on time and neither does RDP. She even sent me the interpreter's "parking ticket" and a timeline of the interpreter's timeframe. The parking ticket nor the interpreter's timeline does not justify that the interpreter was there.

The owner of RDP agency told me that the interpreter was calling out my name when she arrived. This is conflicting to what her interpreter's account, as the interpreter reported she "first approached the immigration officer to ask if I had checked in...for the hearing." First, there was miscommunication on RDP's part, as I was not there for a hearing, but an interview, which is not the same. Second, the interpreter said she then left the room to go across the hall and then to the 6th floor court room (We were on the 1st) per the "immigration officials recommendation".

The owner and the interpreter's accounts are both different. The owner said she was calling out my name looking for me, the interpreter said she first went to the official, then left. I also want to mention the interpreter did not call me on my cell phone, as I had said she could call me. She didn't call out my name looking for me, nor did she call me. Not to mention, she should have at least called the owner of RDP, not listened to an immigration official's recommendation either.

Even though my appointment was for 10 am, an appointment can start early. According to the owner, she claims she was there for 10 am and "legally" is not inclined to be there earlier (although the owner sent me her parking ticket and a timeline of the interpreters movements beforehand). While legally this is true, this is the worst customer service and worst excuse to not hold herself accountable, not to mention just completely unethical in my opinion and no concern for me/my wife. She blamed me for not "requesting the interpreter arrive early." (just one reason). I explained to the owner that it should be a requirement to arrive early, not a client special request.

The bottom line is the interpreter was not there looking for us as the owner said. My wife and I went to an interview without the interpreter we paid for, whether it was a minute before our legal contractual time or not. No business person shows up exactly "on time" for an interview, whether they are being paid/contractually or not. You come early to prevent anything like this.

The service, the excuses, the unwillingness of the owner to take responsibility for the errors on her own part and her interpreter's part, the lies, and blaming me and other variables" and showing me the interpreter's parking ticket as her proof she arrived early, are to me completely unacceptable. The owner says she is not legally responsible to be there any earlier than the contractual time, yet she is arguing me that the interpreter was there looking for me at the same time.

This owner, has offered to refund me 25% of the cost. I would expect to receive 25% refund if the interpreter was there and I complained about poor service. However, I ddn't receive any service due to the negligence of the owner and the interpreter.Desired Settlement: 100% refund of my money.

Business

Response:

Mr. [redacted] hired RDP for on-site interpretation services for his wife for an

immigration interview schedule for 6/24/15 at 10 a.m. in [redacted]. Mr. [redacted] scheduled

this with me personally via email on 6/19/15. At that time he provided us with

the date, time, and address for the interview but did not provide his wife’s

name, he gave us his name only as the "case name". I asked him to share his cell phone number with

us so that we could give it to the interpreter so that she may contact him upon

arrival if she had difficulty finding him, which he provided and we gave to our

interpreter.

The interpreter assigned is indeed very familiar and

experienced with this building and with immigration office as she is court

certified interpreter in the State of **. On the day of the interview he called

me to tell me that he wasn’t planning to bring his phone in because he didn’t

think he could. I advised him that he could indeed bring his phone in and asked

him to do so in the event that our interpreter had to call him upon her arrival.

On the date of service our interpreter arrived at 9:40

a.m. and the sequence of events went as follows:

9:40 I arrived at [redacted] and

parked across the street. Got out of my car and paid $2 for

the anticipated two hours I was going to be there.

9:46

I placed the ticket on my windshield and walked across the street (see attached).

I have been to this location before so I know

the drill in terms of what not to bring in order to get through the metal

detector without problems.

9:50 Having cleared the metal detector (incidentally,

there was no line), I began looking for the client. First, I

approached the immigration officer and asked if a [redacted] had

checked in. At this time, I thought [redacted] was the person having

the hearing. The officer told me he had no one by that name on his list

and suggested I go to the other side (across the hallway) where window

appointments (for people filing or requesting forms) take place. I went

there and was told no one by the name [redacted] was there. The officer

there suggested I go to the 6th floor where Immigration Court is

located. I did - no luck.

9:57 and 9:58 (according to my phone log), I called [redacted] and got his voice mail. I left two messages.

9:59 I called RDP. That's when you informed me that

the person meeting with immigration was [redacted] wife, whose name he

had not provided to you.

10:00 I went back to the immigration officer at the

Hearings window, explained the whole situation (that I had never met the couple, that

the wife was the one with the appointment at 10, etc.). The officer

reiterated that he had no one with the last name [redacted] on his list. I

explained that she may have a different last name. He told me that I

needed to provide her name in order to look her up. I even

asked if anyone with a 10AM appointment had expressed the need for a Spanish

interpreter. He told me he had not called the 10AM appointments yet and

suggested I walk around asking the people in the waiting room if they were my client.

I did this twice.

After that, I

went back to the other side. No results there either. That's when I

emailed you (~10:30).

10:45 I left

Mr. [redacted] acknowledges in his email communications to

me that he felt his phone vibrate twice but didn’t answer it.

I feel that we did everything we could to locate Mr.

[redacted] and his wife and the fact that he neglected to give us the correct case

name and to pick up his phone prior to 10 a.m. is what led to this mishap.

As such, given that our interpreter was there and we did

everything we were obligated to do I decided to refund Mr. [redacted] $50 despite

the fact that I don’t feel I was legally obligated to do so. I feel this person

came to the realization that he did not need to pay for this service once the immigration

office provided him with an interpreter and is simply trying to get something for

free.

I have all of the email communications from that day as

well as our interpreter’s parking stub to prove she was there well in advance

of the 10 a.m. meeting time and that she did everything she could to locate this

couple. I will gladly provide you with copies of these communications upon your request. I have been in business for almost 20 years and have no complaints on file and I'm certainly not in the business of charging people for services not rendered. And I do feel bad and did apologize but when we do everything in our power to fulfill our obligation and the client doesn't cooperate (i.e. answer their phone) then there's not much else that we can do. I look forward to a speedy resolution to this matter. Thank you in advance for your assistance.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This

rebuttal is a simple statement of fact.

I will explain how [redacted] of RDP agency has been deceitful and has twisted

the facts around. Please read where I compare her statements in comparison to

her emails written.

[redacted] of RDP, has no problem

discussing her stellar reviews of her business . While that was one thing I looked at when

hiring a business, especially since I never thought I would have to deal with

something like this from an accredited business. However it is completely irrelevant whether

her company has been in business for 20 years or 200 years, that should not be

of any concern to me or anyone else here reviewing this matter. As a consumer, that tells me that RDP is not

concerned about me or what happened here, just preserving her record for her

benefit and use it as leverage. She has

tried to discredit me as the consumer for not providing information or

cooperating with her. I would argue that

she would never do this to one of her regular clients. She is completely taking advantage of me as a

small individual consumer. I chose an accredited business, as I thought

if there were any problems, I would be protected and they would try to make it

right. I have been using the Revdex.com for

approximately 15 years and always search for an accredited business. I have

never been treated, nor would I expect to be treated like I have by RDP. I have

been completely taken advantage of and this company has been dishonest and

unethical.

The owner or RDP does not want to take

any responsibility for her or her companies faults and actions. The owner gave

me the back to 25% only to make her company look like they were making an

attempt to resolve this. She has done

nothing since the beginning but argue, lie, and blame me for the interpreter

not being there. The owner claims that I

just want to get something for free which doesn’t make any sense and has

nothing to do with the facts of the case. She is right about one thing, I don’t want to

pay for something I didn’t’ receive, I don’t want to donate and give money to

her business when I didn’t receive ANY service. I paid for the service prior to the interview

which I don’t like to do, because if something goes wrong, what is my recourse?

I think it is the opposite, that the owner

[redacted], does not want to pay for her mistake and lose money due to her errors,

lack of attention to detail, and negligence. I will say this again, I guarantee you she

would not do this to her “larger” and regular clients Because if she did, we

all know she would not be in business. She wouldn’t do it even if she wasn’t

wrong, she would suck it up and take it to make her client happy. Unfortunately

for me, [redacted] from RDP does not apparently treat all of her clients the same. She is the one who wants to keep my

money. An example of this would be if

you paid for carpet installation and company said they came but you never answered

the door or called your phone, instead they asked a neighbor if you were home

and they didn’t know so they left. Would you expect the company to come back

and install the carpet or give you your money back? Of course you would and that is exactly the

case here.

Secondly, [redacted] from RDP

agency claims to have been doing this for a long time. If she has been doing this for so long, they

why wouldn’t [redacted] ask me whose name it is under, myself or my wife’s

name? As you will see from [redacted]’s statement is in

conflict with our communications prior.

is also writing misinformation, in fact lying!

[redacted] wrote in her rebuttal, “Mr. [redacted] scheduled this with me

personally via email on 6/19/15. At that time he provided us with the date,

time, and address for the interview but did not provide his wife’s name, he

gave us his name only as the "case name”. This is not the case at all and will gladly forward all the emails to prove

it as well. I emailed [redacted] on the 18th and my first email was as

follows, “Hi, we spoke on the phone a couple of days

ago. I am looking for an on site interpreter for my wife and I for our

immigration interview. I will need someone certified. Interview is for June 25

@ 10am in [redacted].”

I mentioned the interview was for my wife and

myself. This was a general email I sent

out to several agencies to provide general information, not detailed

information in my decision making process.

However, I still mentioned it was for, “my wife and I” which should have

triggered her after I paid to get all of the detailed information, since

according to her this was important information. And out of all the times we emailed and

talked after I paid, she never asked me about this. The reason why she never asked is because it

is not important information and is irrelevant whose name the interview was

under. She specifically told me the

interpreter was going to call out my name, or call me on my cell phone if she

had any problems. Not once did [redacted] once

ask me if the interview was under my name or my wife’s. It is not that I didn’t provide her it, but I

was not aware I had to say specifically say whose name it was under, as the

owner NEVER asked me. She is also using this as one of her many excuses as to

why the interpreter couldn’t locate us.

RDP did however ask me three times for the address for the

interview.

Another

false statement written by [redacted] from RDP was that I provided her with the

address. That is not true. Again, in my

first email on the 18th I provided her with general information, one

that it was in [redacted]. After that

email, she has asked me three times for the full address of the building. Why, because that is important information

and she knows that without this, she can’t be there. So if the name is so

important, why not ask for that. That is trying to redirect the blame to not

refund me my money.

Here are some of the emails of her asking me

for the “address”, which she claims I provided.

Email 1:

“Payment received, thank you. When possible, please forward the address

and any special instructions”

Email 2: “We have confirmed your interpreter

for 6/24/15. At your earliest opportunity please email me the address as well

as you cell phone # so that our interpreter can call you if she has any trouble

finding you upon arrival.”

Email 3: “Hi [redacted], Yes, (interpreter’s name)

works within the court system and is in the process of becoming federally

certified. She is also a native Spanish speaker. I assure you that you will be

very pleased with her services. I’ll keep an eye out for the address

information, thank you.”

As you can see, I didn’t provide the address initially

and [redacted] asked me three times for this important piece of information.

Third,

it should automatic to be there early since it is an interview. She should have

been there early to find us with no problems and leave room for mishaps or error.

Although we all know this is best practice and what I and any consumer would

expect.

However, according to [redacted] from RDP didn’t agree from her responses to me.

According to her, she wasn’t obligated to be there until exactly 10am and it

wasn’t her problem if our interview or appointment started early. Her replies

were, “our interpreter was there at the

scheduled time and as such we fulfilled all of our contractual obligations” and

“We have no control over the fact that you got called in 3 minutes early and

our interpreter was not required to be there earlier as she was specifically

requested to be there at 10 a.m. by you. I could argue that if you were

concerned about her being there early you could have asked me to ensure that

she arrive early.”

[redacted]

of RDP told me that if my “interview” time starts at 10 and if we are called

early that is not her problem. I cannot believe someone would actually say

that. How could you possibly have a

business for 20 years and tell a client that they don’t have to be there a

second earlier than the requested time. That should be something that an

experienced owner would have as a requirement, it should be an automatic and

something that I shouldn’t even have to argue!

An immigration interview is completely out of my control and if they

start a few minutes early, then I expect the interpreter be there already

waiting with me. She said I didn’t request that the interpreter be there early

as a special request. How can you be in

business for 20 years and have this kind of attitude with a consumer, when she

is well aware and knows showing up early is not a special request, it is a

requirement? This substandard behavior

and a complete lack of respect for me as an individual consumer, someone who

paid her beforehand in good faith, is downright insulting to blame me for not

making this special request.

Lastly,

if I didn’t make a special request for the interpreter to show up early, then

why did she send the interpreter’s (supposed) timeline of events. Why was her

interpreter there early if she wasn’t supposed to be there until 10 am exactly?

Because she knows that it what you are supposed to do for an interview or any

meeting. I will add, that this is just

circumstantial proof of her interpreter and the only proof was that she had

parked her car (from her parking ticket) and the phone calls to my phone at the

times. This

email proves another false statement from [redacted] of RDP that she made. She falsely stated in her rebuttal that her

interpreter, “did

everything she could to locate this couple” and that the interpreter was

calling out my name when she arrived. In

the rebuttal statement from RDP, in the chronological events of the

interpreter, NO WHERE DOES IT SAY the interpreter was calling out our names in

the waiting room. She gives plenty of other details about everything else she

did. This is a lie, as my wife and I were sitting there anxiously waiting and

wondering where our interpreter was. At

no time did anyone call out my name! [redacted]

also falsely stated in her Rebuttal that I, (1) “did not provide his wife’s

name, he gave us his name only as the "case name", and (2) “he

neglected to give us the correct case name”. Yes, that a twist. I was NEVER asked to

provide my wife’s name or who the interview was under. And if the interpreter

was there early enough, then this shouldn’t have been a problem.

IF

I DIDN’T PROVIDE MY WIFE’S NAME, THEN HOW COULD THE FOLLOWING BE TRUE: Please

read again the supposed chronology of the interpreter according to RDP.

“9:59 I

called RDP. That's when you informed me that the person meeting

with immigration was [redacted]n's wife, whose name he had not provided to

you” and “10:00 I went back to the immigration officer

at the Hearings window, explained the whole situation (that I had never met the

couple, that the wife was the one with the appointment at 10, etc.).”

If [redacted] from RDP

didn’t know that the interview was under my wife’s name because I “neglected to

provide this information”, then how could she claim that her interpreter called

her at 9:59 and [redacted] told her it was under my wife’s name? How could [redacted]

tell her interpreter that IF SHE DIDN’T KNOW because I didn’t tell her? This

is conflicting statements in RDP’s attempt to falsify information and lack of

integrity with this matter. THIS INFORMATION ALONE SHOULD BE REASON ENOUGH WHY

I SHOULD BE ENTITLED TO RECEIVE MY MONEY BACK.

I don’t approve of businesses lying and changing stories simply to keep

my hard earned money. The lack of integrity, honesty, business ethics is

repulsive.

RDP changed the

interpreter’s chronology of events to make it seem like she did everything she

could.

I feel the lack of respect, failure to accept responsibility for

her company faults, and blatant lies and changes of the story, are reason

enough why I deserve my money. RDP claimed in an email to me and in this

rebuttal statement that she is, “not in the business of charging people for

services not rendered. But that is what this business is doing, as her company

didn’t provide the service. As she very well knows, if the immigration officer

orders you to turn off your phone, then I can’t answer my phone to talk to the

interpreter (so that has nothing to do with me not cooperating and is just

another way RDP is trying to avoid taking responsibility.)

In my roughly 15

years of using the Revdex.com, I have to say I have never had any issues with an

accredited business like I have had with RDP agency. I feel this business has shown that they are

not willing to resolve this by fully refunding me my money. There service and business practice has been

one of the worst experiences I have ever had with a business, let alone an

accredited business. I thank you in

advance for helping me recover what is mine and seeing the truth in this

matter. I am writing this matter because I feel I have been cheated and

mistreated. I have better things to do than to worry about this yet I work too

hard for my money and expect to be treated fairly and honestly when I pay for a

service.

In light of the

evidence I have provided, and in alignment with standards of the Revdex.com’s mission,

vision, and Revdex.com Standard’s of Trust and Code of Business Practices, I hereby

request that this matter be addressed and resolved accordingly.

Respectfully yours,

Business

Response:

Attached please find a parking receipt submitted by our interpreter indicating an arrival time of 9:46 a.m. And below please see an excerpt from an email I received from Mr. [redacted] on 6/24/15 at 2:40 p.m. in which he admits to not answering his phone.“…We were called slightly earlier at about 9:57. I could not answer my phone and when I told the officer my interpreter was not here he said we have our own. I then felt my phone vibrating and had to turn my phone off. I would like a full refund of the amount.Thank you, [redacted] Sent from my iPhone”I maintain my position that our interpreter did everything she could to locate Mr. [redacted] and was on-site in advance of the 10 a.m. scheduled meeting. Mr. [redacted] could have explained to the officer that he paid for an interpreter and that she was calling his phone, I can’t imagine they wouldn’t have allowed him to answer. Again, I feel badly about what happened and it pains me to have a dissatisfied customer, which is why I reimbursed Mr. [redacted] $50.00.Please let me know if I can provide any additional information. [redacted] President