RDS Vending

I sent the company an Email on the 1st and this matter still hasn’t been resolved. I live in a Senior Citizen Apartment Building and they raised the price on their machines and now put expired pies in there. They supposed to been reimbursing me, but I’m still waiting and the month is almost over. Plus I have the email…
Bad business!

Warrenetta Mosley

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

From: Bruce H***< [redacted] @rdsvending.net>Date: Wed, Jun 14, at 12:PMSubject: Response to complaintTo: [redacted] @myRevdex.com.orgDear [redacted] ,This is a written response to a complaint that was filed in your office by a [redacted] ***He was contacted by one of our representatives in response for a purchase of on a vending machine located at [redacted] HospitalAlthough our office has no confirmation on an e mail or phone message in regards to him losing 1.35, we contacted him and gave him a toll free number he can contact which is our merchant provider to dispute the funds and have the funds credited back to his cardAlso we apologized for any inconvenience that this may have causedWe do not refund cash as a refund on a credit card purchase as this can be construed as a cash advanceAll our customers are inquired to call the Merchant provider with the toll free number and state their claimAlso there is an internal Email that goes to [redacted] internally with any malfunctions and not directly to us, so this may be some of the lack of communication.Thank you,Bruce HGeneral Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] The card I used is a debit cardMoney went out directly from my banking accountIn this case, I am 100% sure that RDS can give me back CASHBut this is the most important pointThe point is RDS wasted TOO MUCH customers' time when handling the same issues, because I am sure I am NOT the only one who has this kind of complaintNot all customers are willing to waste this much time for just dollarsRDS is taking advantages of thisI don't know what other customers are thinkingI will definitely NOT accept their attitude Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

***, Has been communicated with, the Refund was mailed out months ago, *** said she has not receivedExplained to *** we will reissue the amount with a return receipt so we have confirmation both parties are in agreement*** will also notify us when received

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
The card I used is a debit card. Money went out directly from my banking account. In this case, I am 100% sure that RDS can give me back CASH. But this is the most important point. The point is RDS wasted TOO MUCH customers' time when handling the same issues, because I am sure I am NOT the only one who has this kind of complaint. Not all customers are willing to waste this much time for just 1.35 dollars. RDS is taking advantages of this. I don't know what other customers are thinking. I will definitely NOT accept their attitude.
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

From: Bruce H[redacted]<[redacted]@rdsvending.net>Date: Wed, Jun 14, 2017 at 12:33 PMSubject: Response to complaintTo: [redacted]@myRevdex.com.orgDear [redacted],This is a written response to a complaint that was filed in your office by a [redacted]. He was contacted by one of our representatives in response...

for a purchase of 1.35 on a vending machine located at [redacted] Hospital. Although our office has no confirmation on an e mail or phone message in regards to him losing 1.35, we contacted him and gave him a toll free number he can contact which is our merchant provider to dispute the funds and have the funds credited back to his card. Also we apologized for any inconvenience that this may have caused. We do not refund cash as a refund on a credit card purchase as this can be construed as a cash advance. All our customers are inquired to call the Merchant provider with the toll free number and state their claim. Also there is an internal Email that goes to [redacted] internally with any malfunctions and not directly to us, so this may be some of the lack of communication.Thank you,Bruce HGeneral Manager