Re-Bath & Kitchens

Contracted through [redacted] *** to do a shower install; had until midnight 3/5/unfortunately during this time, my father was dying from cancer and passed on 3/7/ So calling to cancel was not a priority or even a thought When we did call to cancel, we were told there was a cancellation fee (even though nothing in contract stated this) also there was no custom ordering done for this order

[redacted] is in education and requested we complete the job during his spring breakWe accommodated him and scheduled for March 17th-21st, email confirmation was sent on 3/5/Customer was then contacted March 12th by phone to be reminded of install start date of 3/17/On Monday March 17th, the field tech tried several times to contact customer on way to residenceupon reaching residence the field tech contacted office notifying us that the customer was not homecustomer finally contacted office late Monday afternoon and spoke with construction manager apologizing that he was not avaiable when we arrivedWe confirmed with customer that we would be there Tuesday morning at 8am sharp in order for the job to be completed on scheduleTuesday morning at 8am, technician was at residence and customer was again did not answer our phone calls or doorThe office contacted customer and the customer asked if we could give him a half hour that he wasnt ready for us to begin projectOur technician went to breakfast and came back at 8:45, customer was still not available and admitted he was not even at residence and wouldn't be until late Tuesday afternoonCustomer was then notified by production manager that due to us being unable to start on a timely manner, the job would have to be rescheduledCustomer contacted us March 28th and requested that we cancel his jobWe notified him of a 25% restocking fee per contract, customer agreed and job was cancelledAfter cancellation the customer contacted the creditor to state that he was charged for work that was not performed, upon investigation the claim was deemed unfounded and restocking fees still appliedOn 4/22/customer contacted Re-bath asking to speak to the ownerOwner informed him we would not refund him the restocking charges due to breach of contract on the customers partThe customer then asked if he decided to go forward with the project would he incur any additional costs or feesOwner informed him that he would not, we would fulfill original contractCustomer stated he would think about it and contact us upon his decisionCustomer then contacted us to schedule a time to resign a new contract at original price on 6/18/Customer was 45minutes late for his appointment with design consultantJob was then scheduled for 7/14/ and completed on 7/18/We feel that this customer was afforded every courtesy and all contractual guidelines were followed

Hello [redacted] ,I want to start by saying Re-Bath & Kitchens is not affiliated with BKRHowever, the person who operates BKR was once an employee of ours therefore we want to reimburse you the $We are very sorry about the experience you hadThis is not how we do business and I feel terrible about your frustrationsDanielle B [redacted]

Hello,After reviewing the complaint and customer contact information I am not finding this customer in our systemI am thinking this customer meant to send a complaint to the Georgia Revdex.comThe customers address is from P [redacted] ***We only do remodels in Phoenix, AZPlease contact me at [redacted] to discuss further Danielle B [redacted]

Hello [redacted] ,I want to start by saying Re-Bath & Kitchens is not affiliated with BKRHowever, the person who operates BKR was once an employee of ours therefore we want to reimburse you the $We are very sorry about the experience you hadThis is not how we do business and I feel terrible about your frustrations.? Danielle B [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ?

In October of Bath and Kitchen Remodelers (BKR) changed my old carpeting to tileAt the time, I was very pleased with the results of my beautiful new flooringHere is a timeline of the events that transpired since:
• Summer of 2016: the transition piece that was added to separate the old tile in the kitchen from the new tile in the living room had cracked and broke into several pieces I contacted Peter Talbot, the contractor who installed the tile, and he informed me to contact Sammy, the flooring sales person
• July 2016: After much discussion, he stated that I did not pay for the piece that broke and that he was not responsible for itI was not aware that this piece was not included in the price of the floor, and he said that I was given the piece because he found it in his backroom, but that I would need to find the piece by myself I looked for a transition piece at several stores, but I was not able to locate a piece that matched my floor
• August 2016: I contac

The experience with Re-Bath & Kitchens from start to finish was exceptional The sales staff was extremely knowledgeable, professional and exceeded my expectations The craftsmanship and quality of work is outstanding I couldn’t happier with the way my bathroom turned out

Tried to schedule a quote for our master shower to get redone, but customer service representative REFUSED to "waste their designer's time" by coming to talk just to meTried to explain that my husband couldn't care less about the bathroom style, color, etcDidnt matterMy husband travels all over the state and Utah so he has crazy hoursStill didnt matter to the representativeI am told that if he's not there, designer will leave IMMEDIATELYGood thing he is no longer deployed, but any active duty families better find another option b/c they wouldn't serve you eitherJudging from the other reviews, the designer wont come without both of us so they can try to hard close usJudging from the complaints to Revdex.com and other reviews of workmanship, I feel we dodged a bullet

We visited the Arrowhead Lakes store in Glendale AZ to have a bathroom remodel We were told they partner with Re-Bath We were under the impression we could pick out what we want and have it installed We went to visit a Re-Bath store They came out and looked at the job We were given a price of over $10,to pull a tub and install a shower We already had other companies that came in under $4, Re-Bath blasted Home Depot for having cheap products and would not use their products This is sure not what I wanted to hear Re-Bath is a scam business We just wanted to remove the tub and put in a washower and new vanity top That's itThey have a phase system that runs the cost over the top Never do business with these people!

Customer cancelled contract on 12/1/15, weeks after contract was signedPer contract customer owes 25% of contract total

Contracted through *** *** to do a shower install; had until midnight 3/5/unfortunately during this time, my father was dying from cancer and passed on 3/7/ So calling to cancel was not a priority or even a thought When we did call to cancel, we were told there was a cancellation fee (even though nothing in contract stated this) also there was no custom ordering done for this order

The whole experience from beginning to end was a disasterWe were foolish not to get other quotes because they definitely took advantage of usWe needed to hurry because our handicap daughter was coming to live with us and what a messShop around because there has to be a better company than this one!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Concerns: Repair Issues, Guarantee/Warranty Issues, Customer Service
I had a bathroom shower seat installed by Re-Bath in or Within 6-months after install, the sealant repeatedly peeled I phoned Re-bath but had difficulty reaching someone- this was continuous A Re-bath person did come out on at least occasions and said the sealant was not good and re-sealed with the same effect I cleaned it per the instructions given to me It looked awful I feared mold due to the sealant breaking but was told by Rebath reps that I should not worry After calling again without any response and with the sealant breaking in places, someone patched the holes and commented on the horrible job done by Rebath I again phoned Rebath after seeing a mushroom come from inside the seat After 3-months and several calls, Rebath sent someone to review the situation He had completely incorrect information and negatively spoke about how the company handles business He did not wan

My entire experience with Rebath has been horrible.nothing but issues and problems.blown off by their mangers for almost a month, several lame techs came out to fix issues only to make them worseHave asked severral times to speak to the owner,only to be passed on to other employeesFor almost 16,spent on a small bathroom remodel I'd rather it all be removed and my money refundedWould never use them again or recommend to anyone.would still like to sit down with the owner who promises satisfaction on his web site

Hello,After reviewing the complaint and customer contact information I am not finding this customer in our systemI am thinking this customer meant to send a complaint to the Georgia Revdex.comThe customers address is from P*** ** ***We only do remodels in Phoenix, AZ. Please contact me at
*** to discuss further. Danielle B***

I had a negative experience from the start of the workThey had wrong work to be done, and we're not ready for actual work

Hello *** ***,I want to start by saying Re-Bath & Kitchens is not affiliated with BKRHowever, the person who operates BKR was once an employee of ours therefore we want to reimburse you the $We are very sorry about the experience you hadThis is not how we do business and I feel
terrible about your frustrations.? Danielle B***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
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