Initial Business Response / [redacted] (1000, 13, 2015/06/24) */ [redacted] , Within a couple days of the remodel being completed, our General Manager went out to the house to look at the couple concerns there were at the timeHe offered up a couple solutions and that we would arrange for a Saturday install but he was told by you that you did not want us in the homeThis is the first we have heard about the safety bar having a rust issue We are still willing to arrange for a Saturday installation to limit any inconveniencesince it has been a while since the last visit we would like to come back out to go over all of the concerns and get sign-off on what solutions we will use to remedy and get everything orderedWhen all items have been received, we will call to coordinate an install day Barring anything unforseen, we should be able to complete everything on the one dayThis will be confirmed after our site visit when we come to agreement on all solutions We are willing to remove and replace the vinyl floor The Cabinet will need a slightly wider filler strip to move the drawers over the little bit they need to clear the door jamb which has a slight bow to it The grab bar will be replaced, but we will need to examine the area prior to confirm if it is a surface situation or something from behind the wall so that we can be prepared Please respond to the office so that you can schedule your site visitXXX-XXX-XXXX and schedule with [redacted] Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am NOT going to have the same installer who did the job ALL wrong redo it wrong againI am checking with [redacted] to see if he is even a license plumberThere MUST be an issue or so much can NOT be wrong Final Business Response / [redacted] (4000, 32, 2015/09/01) */ I am taking this to mean that you are now willing to have us come out to the house to do an inspection and come to an agreement of what needs to be done and move forward from there This can be done by waiting until my next trip to [redacted] (unscheduled at this time) or have [redacted] and our Lead installer [redacted] schedule a time to visit If there is work to be done with the plumbing we will coordinate our plumber to be on site for that portion if this is acceptable, you will need reach out to me ***@rebathut.com or my cell at XXX-XXX-XXXX to coordinate further Final Consumer Response / [redacted] (4200, 34, 2015/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Well, noI am still waiting on the state on if [redacted] is a licensed plumberI was offered to have another company do the fixes by [redacted] last fall so that is what we need to discussI use a quality company and you work out the cost with them [redacted] will not be welcome in my home as he is a major reason this was done wrongHe puts guys in the field unqualified to do the job
Complaint: ***
I am rejecting this response because: This is only a call to the company to see what they will
do. I did call *** and he indicated he would review my file and issues and get back to me in a few days, early next week starting May the 16th. I will not enter a positive accept until the issue has been resolved. I do appreciate their first attempt on the complaint but it is still on going and I don't want to close out the complaint just yet
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:They did send someone out to do repairs to the floor and they are okay repairs. This company provided poor communication once payment was received and in my view were slow to respond. This was the reason for the Revdex.com compliant in the first place. I am just not pleased with their overall service provided. No further work is needed or requested
Sincerely,
*** ***
Initial Business Response /* (1000, 13, 2015/06/24) */
[redacted],
Within a couple days of the remodel being completed, our General Manager went out to the house to look at the couple concerns there were at the time. He offered up a couple solutions and that we would arrange for a Saturday...
install but he was told by you that you did not want us in the home. This is the first we have heard about the safety bar having a rust issue.
We are still willing to arrange for a Saturday installation to limit any inconvenience. since it has been a while since the last visit we would like to come back out to go over all of the concerns and get sign-off on what solutions we will use to remedy and get everything ordered. When all items have been received, we will call to coordinate an install day.
Barring anything unforseen, we should be able to complete everything on the one day. This will be confirmed after our site visit when we come to agreement on all solutions.
We are willing to remove and replace the vinyl floor.
The Cabinet will need a slightly wider filler strip to move the drawers over the little bit they need to clear the door jamb which has a slight bow to it.
The grab bar will be replaced, but we will need to examine the area prior to confirm if it is a surface situation or something from behind the wall so that we can be prepared.
Please respond to the office so that you can schedule your site visit. XXX-XXX-XXXX and schedule with [redacted].
Initial Consumer Rebuttal /* (3000, 15, 2015/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am NOT going to have the same installer who did the job ALL wrong redo it wrong again. I am checking with [redacted] to see if he is even a license plumber. There MUST be an issue or so much can NOT be wrong.
Final Business Response /* (4000, 32, 2015/09/01) */
I am taking this to mean that you are now willing to have us come out to the house to do an inspection and come to an agreement of what needs to be done and move forward from there.
This can be done by waiting until my next trip to [redacted] (unscheduled at this time) or have [redacted] and our Lead installer [redacted] schedule a time to visit.
If there is work to be done with the plumbing we will coordinate our plumber to be on site for that portion.
if this is acceptable, you will need reach out to me.
[redacted]@rebathut.com or my cell at XXX-XXX-XXXX to coordinate further.
Final Consumer Response /* (4200, 34, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Well, no. I am still waiting on the state on if [redacted] is a licensed plumber. I was offered to have another company do the fixes by [redacted] last fall so that is what we need to discuss. I use a quality company and you work out the cost with them. [redacted] will not be welcome in my home as he is a major reason this was done wrong. He puts guys in the field unqualified to do the job.
Initial Business Response / [redacted] (1000, 13, 2015/06/24) */ [redacted] , Within a couple days of the remodel being completed, our General Manager went out to the house to look at the couple concerns there were at the timeHe offered up a couple solutions and that we would arrange for a Saturday install but he was told by you that you did not want us in the homeThis is the first we have heard about the safety bar having a rust issue We are still willing to arrange for a Saturday installation to limit any inconveniencesince it has been a while since the last visit we would like to come back out to go over all of the concerns and get sign-off on what solutions we will use to remedy and get everything orderedWhen all items have been received, we will call to coordinate an install day Barring anything unforseen, we should be able to complete everything on the one dayThis will be confirmed after our site visit when we come to agreement on all solutions We are willing to remove and replace the vinyl floor The Cabinet will need a slightly wider filler strip to move the drawers over the little bit they need to clear the door jamb which has a slight bow to it The grab bar will be replaced, but we will need to examine the area prior to confirm if it is a surface situation or something from behind the wall so that we can be prepared Please respond to the office so that you can schedule your site visitXXX-XXX-XXXX and schedule with [redacted] Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am NOT going to have the same installer who did the job ALL wrong redo it wrong againI am checking with [redacted] to see if he is even a license plumberThere MUST be an issue or so much can NOT be wrong Final Business Response / [redacted] (4000, 32, 2015/09/01) */ I am taking this to mean that you are now willing to have us come out to the house to do an inspection and come to an agreement of what needs to be done and move forward from there This can be done by waiting until my next trip to [redacted] (unscheduled at this time) or have [redacted] and our Lead installer [redacted] schedule a time to visit If there is work to be done with the plumbing we will coordinate our plumber to be on site for that portion if this is acceptable, you will need reach out to me ***@rebathut.com or my cell at XXX-XXX-XXXX to coordinate further Final Consumer Response / [redacted] (4200, 34, 2015/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Well, noI am still waiting on the state on if [redacted] is a licensed plumberI was offered to have another company do the fixes by [redacted] last fall so that is what we need to discussI use a quality company and you work out the cost with them [redacted] will not be welcome in my home as he is a major reason this was done wrongHe puts guys in the field unqualified to do the job
All service work has been completed on this job [redacted] ###-###-####
I apologize for the confusion Our office should have reached out to you by now Please call me directly if this has not taken place. ***- ###-###-####
Complaint: ***
I am rejecting this response because: This is only a call to the company to see what they will
do. I did call *** and he indicated he would review my file and issues and get back to me in a few days, early next week starting May the 16th. I will not enter a positive accept until the issue has been resolved. I do appreciate their first attempt on the complaint but it is still on going and I don't want to close out the complaint just yet
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:They did send someone out to do repairs to the floor and they are okay repairs. This company provided poor communication once payment was received and in my view were slow to respond. This was the reason for the Revdex.com compliant in the first place. I am just not pleased with their overall service provided. No further work is needed or requested
Sincerely,
*** ***
Initial Business Response /* (1000, 13, 2015/06/24) */
[redacted],
Within a couple days of the remodel being completed, our General Manager went out to the house to look at the couple concerns there were at the time. He offered up a couple solutions and that we would arrange for a Saturday...
install but he was told by you that you did not want us in the home. This is the first we have heard about the safety bar having a rust issue.
We are still willing to arrange for a Saturday installation to limit any inconvenience. since it has been a while since the last visit we would like to come back out to go over all of the concerns and get sign-off on what solutions we will use to remedy and get everything ordered. When all items have been received, we will call to coordinate an install day.
Barring anything unforseen, we should be able to complete everything on the one day. This will be confirmed after our site visit when we come to agreement on all solutions.
We are willing to remove and replace the vinyl floor.
The Cabinet will need a slightly wider filler strip to move the drawers over the little bit they need to clear the door jamb which has a slight bow to it.
The grab bar will be replaced, but we will need to examine the area prior to confirm if it is a surface situation or something from behind the wall so that we can be prepared.
Please respond to the office so that you can schedule your site visit. XXX-XXX-XXXX and schedule with [redacted].
Initial Consumer Rebuttal /* (3000, 15, 2015/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am NOT going to have the same installer who did the job ALL wrong redo it wrong again. I am checking with [redacted] to see if he is even a license plumber. There MUST be an issue or so much can NOT be wrong.
Final Business Response /* (4000, 32, 2015/09/01) */
I am taking this to mean that you are now willing to have us come out to the house to do an inspection and come to an agreement of what needs to be done and move forward from there.
This can be done by waiting until my next trip to [redacted] (unscheduled at this time) or have [redacted] and our Lead installer [redacted] schedule a time to visit.
If there is work to be done with the plumbing we will coordinate our plumber to be on site for that portion.
if this is acceptable, you will need reach out to me.
[redacted]@rebathut.com or my cell at XXX-XXX-XXXX to coordinate further.
Final Consumer Response /* (4200, 34, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Well, no. I am still waiting on the state on if [redacted] is a licensed plumber. I was offered to have another company do the fixes by [redacted] last fall so that is what we need to discuss. I use a quality company and you work out the cost with them. [redacted] will not be welcome in my home as he is a major reason this was done wrong. He puts guys in the field unqualified to do the job.
All service work has been completed on this job. [redacted] ###-###-####