Re-Bath of Southern Idaho

Our front desk is staffed at the Inn at the Villa around the clockWe do not require an appointment to pick up a keyWe do ask guests for an arrival time to accommodate- as much as possible- early arrivalsIn other words, our housekeepers clean rooms in order of arrival timesMr [redacted] simply arrived prior to the room being ready to occupyTo address the issue of Mr [redacted] 's accusations about me 'lying' to him- there are two Jeneane/Jennene's that work at VillaI am the owner (Jeneane) and the other Jennene works at the front deskJennene located the key as the housekeepers had not returned it the front desk yetWe apologize for any inconvenience this may have caused.We had an HVAC specialist (located only blocks from the inn) check the room immediately upon Mr [redacted] 's reporting of the room being too hotNothing was found to be wrong with the systemThe day in question, was one of those days when the morning is cool and the afternoon is hotHad Mr [redacted] allowed the HVAC system a bit of time, he would have found it to get very cold in the roomWe tested it upon his departure and confirmed all was functioning properlyMr [redacted] refused to allow enough time for the room to coolOur guests have direct control over the thermostat in this room.Mr [redacted] was offered our Room Suite with King-size bed, fireplace and whirlpool tub as an immediate remedy but he declinedWe offered this upgrade at no additional charge but Mr [redacted] refused to even look at the room.We offered a alternative even though there was nothing wrong with the room in questionWe do have a day cancellation policy for non-special event periodsWe do uphold our policiesMr [redacted] was made aware of this policy at the time of booking and when it was confirmed in an email to him.Thank you,Jeneane L***Proprietor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below how long is appropriate time for a room to cool down - we were there for two hours so I am not sure how much longer I was wait I fully understand this business will do nothing and the owner is more interested in the one nights fee rather than a return customer over and over again Regards, [redacted]

*** *& her husband *** *have been harassing us on-line for over a month. Here is the response that we posted over and over again: *** attempted to not pay for her room this particular Saturday eveningShe informed the front desk that she had no hot waterShe refused to allow
the front desk into the room to confirm a lack of hot waterEven though we couldn't substantiate her claim, we offered to move her to another room and she declinedAfter some time, *** allowed us into the room where our staff confirmed hot water was freely flowingIn spite of nothing wrong with the room, we still offered to move ***She declined againWe offered an upgraded room that would normally be $more per night at only $more for the nightShe declinedHer sole aim was to not pay for her roomShe was causing so much disruption to the entire floor that she was asked to leave(Everyone else at the inn had water and made no complaints.) The on-line travel agent that *** booked through commented that she has a long history of making complaints against hotels in an effort to not pay her bill.To clarify again, the guests were offered a private bathroom which they declinedNo complaints were made about ceilings or TV reception when they were on-site and they were only offered an upgraded suite for $more per nightoptions to choose from in spite of the fact that hot water was freely flowingIf there was truly no hot water, why would the guest not move to another room free of charge? They put in writing to us that they wanted the room free and wouldn't allow us to remedy the situationThey were asked to leave after disrupting the entire floor of the inn and all monies were refunded.In addition, they have gotten their friends and employees who have never stayed at our inn to write fake reviews on-line. They have even posted fake 'stock photos' of a filthy toilet on-line claiming it's our - it is not. Please see attached photo. We are currently working with an attorney to stop these mean-spirited individuals from libel, defamation and continuing to cause a loss of revenue for our inn

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
how long is appropriate time for a room to cool down - we were there for two hours so I am not sure how much longer I was wait I fully understand this business will do nothing and the owner is more interested in the one nights fee rather than a return customer over and over again
Regards,
[redacted]

Our front desk is staffed at the Inn at the Villa around the clock. We do not require an appointment to pick up a key. We do ask guests for an arrival time to accommodate- as much as possible- early arrivals. In other words, our housekeepers clean rooms in order of arrival times. Mr. [redacted] simply...

arrived prior to the room being ready to occupy. To address the issue of Mr. [redacted]'s false accusations about me 'lying' to him- there are two Jeneane/Jennene's that work at Villa. I am the owner (Jeneane) and the other Jennene works at the front desk. Jennene located the key as the housekeepers had not returned it the front desk yet. We apologize for any inconvenience this may have caused.We had an HVAC specialist (located only 3 blocks from the inn) check the room immediately upon Mr. [redacted]'s reporting of the room being too hot. Nothing was found to be wrong with the system. The day in question, was one of those days when the morning is cool and the afternoon is hot. Had Mr. [redacted] allowed the HVAC system a bit of time, he would have found it to get very cold in the room. We tested it upon his departure and confirmed all was functioning properly. Mr. [redacted] refused to allow enough time for the room to cool. Our guests have direct control over the thermostat in this room.Mr. [redacted] was offered our 2 Room Suite with King-size bed, fireplace and whirlpool tub as an immediate remedy but he declined. We offered this upgrade at no additional charge but Mr. [redacted] refused to even look at the room.We offered a alternative even though there was nothing wrong with the room in question. We do have a 7 day cancellation policy for non-special event periods. We do uphold our policies. Mr. [redacted] was made aware of this policy at the time of booking and when it was confirmed in an email to him.Thank you,Jeneane L[redacted]Proprietor