Re/Max Avenues Real Estate

Thank you for giving me an opportunity to respond to the complaints. Unfortunately . this letter is filled with half truths.
[redacted] is vacating a property we manage.  However, during occupancy , a repair was encountered on the property for which our contractor said was caused by...

[redacted] and those who occupied the property.  Hence, the invoice was sent to the party as the landlord will not pay the invoice due to the direction of our contractor.  We have worked with said contractor f())' years and respect his observations and direction.
[redacted]  was in my office on Monday, February 24th.  At that time, [redacted]
[redacted] was using bully and threatening tactics lo get what he wanted.  [redacted]
[redacted] is a very tall man. When I was not responding to the demands he was
making) the way he demanded, he stepped around the counter to tower over me.  I told him I do not like to be bullied. He proceeded to ask me if 1 was intimidated by big people. In addition, I asked him to leave my office as he continuously referred to me as "sweety". l requested he discontinue the term and he continued.
[redacted] does not want to abide by the terms ol' his lease upon vacating.  Further, he wants me to change our inspection process.  He was not satisfied when I explained our office pol icy.  He demanded we do "things" his way.
If [redacted] follows the terms of his lease and leaves the proper ly in basically the same condition us when he entered, he should hnve no pmblem.
1. explained I had 20 days, in accordance with the law. to return his security deposit.  he demanded it immediately. Unfortunately, that is not feasible as we must take direction
!i•om the owner of the property ) us long us it concurs with the Delaware Landlord Tenant Code.

Review: Had remax come into home to fix rusted out line from toilet that began to leak. Repair man came into home replace fitting but snapped line back into wall in doing so. Two hours later I discovered the unit leaking again and called repair man back. Line was improperly connected. Received bill for second visit for the repair of line second time. Was told by realtor that I was responsible by line because repairman told her that it wasn't leaking when he left. I feel this is hear say and irrelevant to the facts that it was just handled by the repairman less than two hours prior. There are several other items of integrity including documentation from the realtor prior to moving stating that other repairs in the house will be deducted from the deposit without having a walk through since three years prior which the home was uninhabited. In addition, I have found recently have been told there are late fees being charged to my deposit which have been verified with the Bank to have had checks been cashed before late fees. In addition filters for the home which have been recently purchased for the vacating of the home are being charged again to the account. These charges have become obsessive and erroneous. I have requested in writing for a review of the property to ensure a smooth transition and an equitable determination of damages but have been denied.Desired Settlement: I am asking that the Revdex.com look into the matter at hand and correct the integrity issues and require a declared statement for tenants with detailed information of erroneous charges regularly charged to clients. I am also asking for all money to be returned from the deposit when all claims are verified.

Business

Response:

Thank you for giving me an opportunity to respond to the complaints. Unfortunately . this letter is filled with half truths.

[redacted] is vacating a property we manage. However, during occupancy , a repair was encountered on the property for which our contractor said was caused by [redacted] and those who occupied the property. Hence, the invoice was sent to the party as the landlord will not pay the invoice due to the direction of our contractor. We have worked with said contractor f())' years and respect his observations and direction.

[redacted] was in my office on Monday, February 24th. At that time, [redacted] was using bully and threatening tactics lo get what he wanted. [redacted] is a very tall man. When I was not responding to the demands he was

making) the way he demanded, he stepped around the counter to tower over me. I told him I do not like to be bullied. He proceeded to ask me if 1 was intimidated by big people. In addition, I asked him to leave my office as he continuously referred to me as "sweety". l requested he discontinue the term and he continued.

[redacted] does not want to abide by the terms ol' his lease upon vacating. Further, he wants me to change our inspection process. He was not satisfied when I explained our office pol icy. He demanded we do "things" his way.

If [redacted] follows the terms of his lease and leaves the proper ly in basically the same condition us when he entered, he should hnve no pmblem.

1. explained I had 20 days, in accordance with the law. to return his security deposit. he demanded it immediately. Unfortunately, that is not feasible as we must take direction

!i•om the owner of the property ) us long us it concurs with the Delaware Landlord Tenant Code.