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RE/MAX Consultants Reviews (1)

Initial Business Response /* (1000, 8, 2015/09/21) */
As a property management company that handles many rentals, we have a certain move out procedure that all tenants are to adhere toThis is detailed in the move out instructions which are sent to a tenant prior to their move out in order to
ensure that they are able to get the necessary things done prior to moving outThe standard lease agreement addendum also references the tenant handbook, which states that tenants are required to have the carpets professionally cleaned upon move out of a property
The tenants gave their notice to vacate and were set to move out of the property as on 8/31/Written move out instructions were emailed to Tenant on 8/3/15, which he acknowledged receiving on 8/4/The owners requested to go to the property a few days prior to the tenants move out in order to handle some turnover maintenance, which the tenants agreed toThe owners informed me that the carpets had not been professionally cleaned and asked when they planned on having that completedAt that time, I called Tenant inquiring about when they planned to have the carpets cleaned per the move out instructionsShe advised that Tenant did not show her the instructions therefore she did not know the carpets needed to be professionally cleaned, and she acknowledged that this was a miscommunication between her and Tenant
On 8/31/I met Tenant at the property to perform our standard move out procedureIt was at this time that Tenant expressed her frustrations to me in regards to the fact that they paid to have the carpets professionally cleaned upon move in and did not believe they should have to do so again at move outI apologized to her and advised that when they moved in was prior to my beginning as a property manager at RE/MAX, and that I would look into her file to make sure that the carpets were cleaned prior to their move inWe did not receive any communication from the tenants upon their move in that they chose to have the carpets cleaned at their expense nor did they contact us to express their unhappiness of the condition of the propertyHad they done so, we certainly would have addressed the issue at that timeThe owners did provide a copy of the invoice from professional carpet cleaning that was done prior to tenants moving in
RE/MAX Consultants will pay for the carpet cleaning and will not deduct this from tenants security depositWe kindly ask that this complaint be removed from our record as we followed basic standard move out procedures and the issue has been resolved with the former tenants

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Address: 115 East Glenside Avenue, Glenside, Pennsylvania, United States, 19038

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