RE/MAX Metropolitan

OUTSTANDING INVOICES: #[redacted] FOR...

$147.62 & #[redacted] FOR $528.71 OR TOTAL DUE OF $676.33.  THIS IS THE THIRD TIME THE COMPANY HAS SAID A CHECK HAS BEEN ISSUED TO COVER THE AMOUNT DUE.  WHEN A CHECK IS RECEIVED AND CLEARS, WE WILL CONSIDER THE COMPLAINT CLOSED.  THE CUSTOMER WAS ADVISED THE TIRE CHANGER MANUFACTURE WILL NOT COVER ANY PART DAMAGED DUE TO EXCESSIVE WATER IN THEIR AIR SYSTEM UNDER WARRANTY..  THE WATER FILTER FROM THE MANUFACTURER WAS OFFERED TO THE CUSTOMER BUT THEY REFUSED.  AN AFTERMARKET UNIT WAS INSTALLED BY THE CUSTOMER BUT DID NOT HANDLE THE WATER PROBLEM.  THE DAMAGED PARTS WERE CAUSED BY EXCESSIVE WATER AND WERE NOT COVERED BY THE MANUFACTURER.  TLC EQUIPMENT SERVICE DID NOT REFUSE COVERAGE UNDER WARRANTY.  THE MANUFACTURER WAS ADVISED OF THE CONDITIONS AT THE SHOP AND STATED "NOT A WARRANTY COVERAGE."

A check has been issued to resolve this matter. Even though it was a charge for something that should of been covered under our warranty. The machine that they worked on was still under warranty from the manufacture. They refused to cover the warranty and charged us.