RE/MAX South Shore Realty

The fact remains one alloted, assigned space when two people are on a lease is not sufficientThe promotion on carports was offered in November and only half off for two months, a very limited duration when leases are 12-monthsAdditional parking spaces need added to the front buildingsRestricted areas need to be more clearly marked with painted lines and additional signsThe picture above shows the offending area and there is no indication of restrictions thereIt also indicates room for additional spots to be added in front of the tree, provided no presence of plumbing, gas linesI challenge you to park 300m away from the leasing office and your home for a week and experience the inconvenienceOur neighbor's car was towed this week as well, so clearly you have not done enoughYour to do list: Refund the tow fee ( I'm sure you received a commission) Clarify restricted areas Add additional spaces to our building Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

From: PM for Somerset Lakes Sent: Wednesday, March 22, 12:PM To: info Subject: Revdex.com Complaint Case # [redacted] Dear [redacted] ***, Thank you for taking the time to bring this complaint to my attentionWhile I understand Mr***'s frustration with having his vehicle towedThere were multiple notifications sent out to our residents asking for their cooperation with our parking policy, unfortunately parking continued to be an issue and enforcing towing of vehicles was our last resortMany residents were parking along curbs, which would have caused an issue should an emergency vehicle ever needed to drive through certain areas of the communityIn addition, in other locations residents were parking their vehicles on the lawn causing thousands of dollars in damage to the community grounds We do offer an assigned parking space to each apartment home and have recently offered carport rentals at a discounted rate in an effort to assist our residents ability to access the reserved parking Unfortunately, there have been other resident's vehicles that were towed and we have not refunded their money so we cannot refund Mr [redacted] his money We hope that he can understand our position and know that we are always looking for ways to improve our resident's experience and will continue to explore any new parking options that may be feasible for the community Thank you, Destini Cane, ARM® Property Manager Somerset Lakes Apartments E76th Street Indianapolis, IN 317-253-(phone) 317-722-(fax) www.liveatsomersetlakes.com Gene BGlick Company, Inc

The fact remains one alloted, assigned space when two people are on a lease is not sufficient. The promotion on carports was offered in November  and only half off for two months, a very limited duration when leases are 12-15 months. Additional parking spaces need added to the front buildings. Restricted areas need to be more clearly marked with painted lines and additional signs. The picture above shows the offending area and there is no indication of restrictions there. It also indicates room for additional spots to be added in front of the tree, provided no presence of plumbing, gas lines. I challenge you to park 300m away from the leasing office and your home for a week and experience the inconvenience. Our neighbor's car was towed this week as well, so clearly you have not done enough. Your to do list: 1. Refund the tow fee ( I'm sure you received a commission) 2. Clarify restricted areas 3. Add additional spaces to our building Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
Regards,
[redacted]

From: PM for Somerset Lakes <[email protected]> Sent: Wednesday, March 22, 2017 12:20 PM To: info Subject: Revdex.com Complaint Case #[redacted]   Dear [redacted],   Thank you for taking the time to bring this complaint to my attention. While I understand Mr. [redacted]'s frustration with...

having his vehicle towed. There were multiple notifications sent out to our residents asking for their cooperation with our parking policy, unfortunately parking continued to be an issue and enforcing towing of vehicles was our last resort. Many residents were parking along curbs, which would have caused an issue should an emergency vehicle ever needed to drive through certain areas of the community. In addition, in other locations residents were parking their vehicles on the lawn causing thousands of dollars in damage to the community grounds.   We do offer an assigned parking space to each apartment home and have recently offered carport rentals at a discounted rate in an effort to assist our residents ability to access the reserved parking.   Unfortunately, there have been other resident's vehicles that were towed and we have not refunded their money so we cannot refund Mr. [redacted] his money.  We hope that he can understand our position and know that we are always looking for ways to improve our resident's experience and will continue to explore any new parking options that may be feasible for the community.   Thank you,     Destini Cane, ARM® Property Manager Somerset Lakes Apartments 3202 E. 76th Street Indianapolis, IN 46240 317-253-5219 (phone) 317-722-2445 (fax) www.liveatsomersetlakes.com Gene B. Glick Company, Inc.

This letter is written In response to complaint, ID #[redacted], submitted by [redacted] regarding their security deposit. The security deposit in question was processed and issued on May 21, 2015.
On May 22, 2015 I talked to [redacted] and made them aware that a check in the amount of...

$1037.41 was issued on May 21, 2015 and asked them to please contact me if the check was not received within 5 business days. I have not heard from them since that conversation.
Thank you,
 
[redacted]
Property Manager Somerset Lakes