Upon receiving via u.Smail the above described complaint this past Friday filed by MrC [redacted] , I promptly contacted your office to inform that our intentions to strongly contest its’ validityOur business experience with MrC [redacted] can be best described as someone who “demands” more than agreed as per signed repair order which most likely was not submitted to you by MrC [redacted] It's our belief his request for a $1,refund is to pay for worn & damaged parts for his car that he originally chose not to replace.I will fax you three (3) Repair Order authorizations all signed by MrC [redacted] The original preliminary estimate $7,03/21/A work in progress Supplement of $3,04/15/and lastly an after completion courtesy serviceNO CHARGE! Additionally, to save repair cost MrC [redacted] demanded he order all parts himselfHis incomplete complaint regarding Powder Coating quality fails to mention that several parts (bumpers, grille, door handles) he choose to Powder Coat were “damaged, dented and worn.” Please refer to photo attachments in the succeeding email(door handle, bumper pic)Please note, the repairs on this maintenance neglected Nova were originally agreed to be in a “driver” quality and as we progressed deeper into the repairs, MrC [redacted] changed paths and pursued “Show Car" quality which we would be happy to provide if he would agree to pay for the necessary parts and labor to achieve his newly desired Concourse standards.Please let me know if you need further clarification or additional documentation.Sincerely,W [redacted] owner/mg
Upon receiving via u.Smail the above described complaint this past Friday filed by MrC [redacted] , I promptly contacted your office to inform that our intentions to strongly contest its’ validityOur business experience with MrC [redacted] can be best described as someone who “demands” more than agreed as per signed repair order which most likely was not submitted to you by MrC [redacted] It's our belief his request for a $1,refund is to pay for worn & damaged parts for his car that he originally chose not to replace.I will fax you three (3) Repair Order authorizations all signed by MrC [redacted] The original preliminary estimate $7,03/21/A work in progress Supplement of $3,04/15/and lastly an after completion courtesy serviceNO CHARGE! Additionally, to save repair cost MrC [redacted] demanded he order all parts himselfHis incomplete complaint regarding Powder Coating quality fails to mention that several parts (bumpers, grille, door handles) he choose to Powder Coat were “damaged, dented and worn.” Please refer to photo attachments in the succeeding email(door handle, bumper pic)Please note, the repairs on this maintenance neglected Nova were originally agreed to be in a “driver” quality and as we progressed deeper into the repairs, MrC [redacted] changed paths and pursued “Show Car" quality which we would be happy to provide if he would agree to pay for the necessary parts and labor to achieve his newly desired Concourse standards.Please let me know if you need further clarification or additional documentation.Sincerely,W [redacted] owner/mg