ReachNow

The last time I used ReachNow was May 19, 2019. All of my trips had billed to my credit card, which has been on file since opening the app. The company abruptly shut its doors on July 17, 2019, so I closed my application recently when I realized I needed more space on my phone. Since that date, I have only received further communication from them to the extent that it says it "didn't have a valid card on file for me" on May 24, 2019 (which was odd, because it was the same card I had used to pay for my prior trips) and then a subsequent email on July 17th explaining that the company was ending its service effective immediately. I have not received any push notifications in the app, no emails, no phone calls or any correspondence. Then today, I received an email stating that I owed them $84.00. When I asked what the heck it was for, they said a parking ticket for parking in a private garage without paying in advance. The only garage I've ever parking in was the Wally Park where you're SUPPOSED TO PARK THE CARS when you drive to SeaTac airport. Now they are threatening to send me to collections this Friday if I don't reinstall the app and pay them money without any evidence that I actually owe them that money. This is absolutely disingenuous and I will not have my credit score compromised by some failed venture.

After fueling the vehicle, I was locked out of the vehicle in Wenatchee Washington for an hour in extreme hot weather because the vehicle would not start due to a signal malfunction. Unsafe engine problems when I arrived into Renton Washington, engine warning lights came on and vehicle had to be towed as the vehicle could no longer be driven with the current issue. I was booked into another vehicle and when I arrived at the airport, I spent nearly another hour trying to find this vehicle while on the phone waiting for reach now to assist in locating the vehicle. Could not locate the vehicle and reservation was cancelled and rebooked into another vehicle. This vehicle would not start, and I found out the battery was dead since another user left the headlights on. This was cancelled and I was booked into another vehicle. The vehicle had trash and stains on the windows and doors. Overall, my family and I lost trip time and I am in disbelief that reachnow is still charging me the same amount I had payed originally after what my family was put through. I am requesting reachnow refund my entire rental fee including the taxes that I was charged for. The vehicle that had the problems should also be taken out of service and a mechanic to check the problems before someone gets hurt. I hope that reach now can understand what we were put through today and provide me a full refund at the end of my trip due to this complete inconvenience, unsafe, and horrible experience my family had to endure today. This is the worst experience I ever had with any rental carsharing company. I hope to hear from anyone in management of reachnow regarding this issue. Reachnow needs to check all vehicle more often to ensure it is safe, reliable, clean, and ready for customers upon request. I am requesting a refund of my rental fee including taxes that I was charged for. Reachnow can do a better job helping customers by providing a reliable vehicles, safe vehicles, and cleaniness of vehicles.

The one and only time I tried to us Reach now, it has been a disaster! Just to make a reservation, I sat on the phone with a very nice gentleman for over 40mins. I was on the phone with him so long that he gave me a $20 credit! That was on top of another $20 credit I had received as a referral. That all aside, I booked a car for a very early meeting I had, while my car was in the shop and was so nervous about the process that I actually called customer service at 6 AM (PT) To my luck and relief someone answered, that person, (who I am now assuming was Mike, this was based off a survey I received) assured me that I had nothing to worry about, and that I did NOT have to pay for parking as someone was going to be renting the car shortly.
This all took place on May 9th. Fast forward to June 22nd/ 23rd when I received notice that I had an outstanding ticket that was going to collections on June 26th! $75 and a ding against my credit score and insurance, AND I HAD NO IDEA WHY! Still no literature of WHY or HOW I got a ticket.

Only after 2 days and some 5+ hours in total on the phone, after talking with a NUMBER of people, did I finally get to talk to Tom, the floor manager who let me know that I could part in a 2-hour parking zone, but if no one booked the car after me that I was going to be submitted a ticket. Had I been given this knowledge, I would have taken all that extra time I had to go find a safer place to park.

ALL of that off to the side, I have never received anything from Reach Now to this time, other than 2-3 surveys.

ReachNow's app malfunctions and does not always allow for proper termination of a rental. When this happens, and it has happened 3 or 4 times now, I have called customer service once billed for a wrong amount and received a refund. The last time this happened, I was told that although their app malfunctioned and I was unable to end the rental AND unable to access their contact info (contained in the app) that I owe them $425.26 and they say they are unable to refund me. Their email mentioned sales reps should have educated me on how to handle this situation, but this never happened, even once, and I directed them to check the recordings of those calls to check. I previously was just asked for account info and given a refund. Yet now they tell me I should have somehow known something else was expected, and that this justifies the charges.

I created an account at reachnow.com. After I submitted my personal identifying information, the website provided additional specific information about the service provided by ReachNow LLC such that I was no longer interested in maintaining the membership relationship with the company. I both called and emailed customer service requesting that my account be deleted but I was told both verbally and in writing that ReachNow will not delete accounts.

Having been the victim of identity theft last year I am particularly compelled by the importance of my right to control my own personal identifying information. Nowhere was I warned that if I shared my personal information with ReachNow the company would keep it on file indefinitely regardless of my request. I am requesting that the Revdex.com compel ReachNow LLC to delete my account including all of my personal identifying information.

I had never used ReachNow before. Created an account a few weeks ago. Today, I went to use the service, and the app told me my account had been blocked. I contacted customer service to figure out why. The customer service rep, a lady who’s name I was not told, answered. She asked for my name and number and put me on hold to look up my account. A few moments later, she got back on the line and told me I had violated their member agreement and then she had to disconnect the phone call without any further explanation. I have not received any email or letters from this company, nor have I ever even used their services before. I sent them an email, with the same information as in this Revdex.com claim, and then placed another call to customer service. I waited on hold for twenty minutes, compared to the first call which was just a couple minutes before the current call, before realizing they were not planning on picking up my call. My concern is that they are initiating, or have initiated, legal action against me, for a reason unbeknownst to me, because why else would the customer service rep end a call with as little communication as she possibly could manage. I have no idea what’s going on, or how to proceed with the situation.

On March 23rd I used a reachnow and did not realize I was outside of the home area parked outside of a winery in Woodinville. I called customer service immediately and they let me know that there was a $50 fleet fee if I chose that option for their team to come and pick it up. Reachnow ended my trip for me and locked the vehicle. On April 3rd I received an impound citation with fees for towing of $354.27. I was not parked illegally which they confirmed. They never let me know that the fleet would not make it in a timely matter, they only told me about the fee. After going back and forth with several customer service agents, they couldn’t even tell me when a fleet team was dispatched…only when the car got towed which was the following day. They said I was responsible for the fees. I contacted the winery owner, John, and he said who talked to the tower who said ReachNow sent the tow. Even though they told me about this so-called fleet, they sent a tow truck instead and lied about it. They never once mentioned they sent the tow truck, they tried to say the city of Woodinville did or perhaps the winery. I was completely mis-lead and this company is anything but trustworthy. It is horrible to lie to customers. While they have now said they will just charge me the $50, it is only because I caught them in the lie. Until I figured it out, they were not budging on the tow amount. At this point, they have wasted so much of my time passing me around to different people and lying to me, I don't think they should charge me anything at all. I have already deleted the app but they tried to charge me the $50 without officially closing the case and without my consent. This is horrible business practice.

If I could leave a negative star count I would. Today I deleted this app from my phone. I picked up a car in downtown Portland to take to pick up my car at the shop. Once I got there the car wouldn't lock and it kept adding more time to my time. I finally called and found out I was outside of the parameter which is still inside the city limits. Every person I talked to blamed it on the city of Portland. I had to drive the car three miles back in the opposite direction and then call *** to come and get me. It cost me double what it should have plus the *** fee. There was absolutely no customer service to talk about reducing the amount. I kept asking for a manager and I was told I'll leave a message yet I can't guarantee that anyone will call you back. I heard this several times.
I won't use this company again and will make sure I let others know that their customer service is poor and their footprint very small in the area.

My car was vandalized in December and the repair shop had it longer than I'd originally expected. Instead of renting a car, I decided to use ReachNow's car share program as I have a clean driving record and would only be paying for a car when I needed it and not by the day. I filled out their application and was approved to be a member. I needed additional assistance applying to drive their cars because the app wouldn't scan my drivers license to submit. I emailed their support and they requested I send a photo of the front of my ID and the back and a photo of my face holding the ID for proof of identity. I sent them these via email on 1/3/19 and was not approved or denied. I received no notice or correspondence regarding the photos or the set up of the account. Suddenly on 2/1/19, I received an email that I'd been approved to drive and charged the $15 activation fee. Well, considering a month had gone by since I'd requested help and I've had my car back for 2 weeks now, I no longer need their services. I requested they cancel my account and refund the fee as they were MIA for a month and I didn't want to use a service with no communication. They have now refused to refund me the $15 and said it is now a credit on my account. I don't want the credit because I do not wish to use their services. I asked them to cancel the account and was told by one of their customer service members that they'd escalate the refund and now I'm being told under no circumstances will they refund the fee.

Reach now is a car share service based out of Seattle WA. They have a fleet of vehicles in the Portland OR area and I have been a member since early 2017.

On Monday November 12th, I had a charge of 80.00 dollars for a trip I had taken the previous Saturday 11/10. The trip on 11/10 was supposed to have been free of charge ( I used a promotional code the company provided me).

I reached out to ReachNow via telephone on 11/12 and spoke to an agent, Mark H. He mentioned the issue seemed to be an error and was going to look into it. He emailed me that day letting me know the case was still pending.

A few days later I reached out to Mark via email. Received no response.

I waited a few more days and emailed general reachnow support ( this was on 11/15) asking for an update to my issue. I received 0 response.

A few weeks later I went to use the app for a rental and received a message I was ineligible to drive ( this was on the app). I contacted support via phone and they let me know they terminated my account for violating their terms. They did not disclose what the terms were but advised I was not allowed to contact them anymore.

I reached out via email again on 12/3, 12/4 and asked for clarification on my membership cancellation. I was ready to appeal the issue. Teona from customer service emailed me back and let me know the terms violated were attempts to re register my account.

The reason provided was vague and sounds like fraud to me. I am willing to appeal their reasoning and reinstate my account but the service advised me not to reach out to them anymore. I find their responses vague and irresponsible in not letting me appeal and or investigate this claim further

I do not believe I have done anything on my end to violate their terms of service and am looking to have Revdex.com look into investigating this issue/complaint on my behalf.

I had just started using the service and parked their car share in some random lot around the corner from their offices one day to buy something inside the store. As I was about to jump back in and park the car on the street I was told by one of their workers (in uniform) that I could leave the car there as long as someone picks it up. I asked the people who own the lot if that was ok since the worker said people pick up cars quickly downtown, being as this guy was wearing a uniform and their office was literally around the corner I believed him. I don’t always park there, only when there’s absolutely no parking on the street. I never had a problem with it, neither did the people who owned the lot as I’ve asked them if it was ok. They told me after I leave someone grabs the car within couple hours. Never has their vehicle been ticketed or towed, so I’m under the assumption that the worker who told me it was ok to park there from time to time was correct, then out of the blue I’m charged for lot retrieval. I get no warning or anything, just a charge. I try to explain myself and they stop responding to emails. Of course as a consumer if I’m told something by whoever works for the company of the product I’m using, I’m going to assume it’s right. I was completely blind sided by this. Their first interaction they said “it is not reach nows responsibility to tell members where it is off limits to park” then why would someone wearing a full blown reach now uniform tell me it’s ok to park somewhere? And the last email they sent they said “this is a lot retrieval fee”. But how am I being charged a fee if a customer always picks up their cars? Why am I being immediately charged instead of being communicated to that what I did was wrong without me being able to give reason, as I was under the impression I wasn’t doing anything wrong since a literal WORKER told me what I did was ok?

I rented one of the Reach Now cars. Their parking rules state that you can park anywhere there is parking for at least 1 hour. The spot we parked in was legal for 2 hours, and as far as I could tell totally OK with their policy. We asked a Meter Maid - they said it was all good. Then, apparently it was towed. because they just charge your card I don't get to see the ticket, or the circumstances of the towing - could have been the next day as far as I know. The total taken was $430...$150 of that is a service fee listed NOWHERE on their site (***).

The note they sent - "We know our members are sometimes in a hurry, and that mistakes can happen when trying to park our vehicles. Unfortunately, it looks like you ended your trip in a restricted zone or illegal parking space during one of your recent ReachNow rentals and the vehicle was towed. After researching the matter in depth, we found you were the last member to use the vehicle in question:
Rental End Date: [06/30]
Vehicle: ***
Issuing Authority: Lincoln Towing
Amount: $215.43
Handling Fee: $150.00
Tax Amount: $65.05
Total Amount: $430.48

Per our Membership Agreement, members are responsible for any charges incurred as a result of improperly parked vehicles. We wanted to let you know that you will be invoiced for the cost of this ticket within 48 hours of receiving this email. The charge will appear as “RideCell” on your credit card statement.
Because of the high costs of researching and redirecting impounds, ReachNow assesses a $150.00 processing fee. To avoid further impounds, remember to check all posted street signs before ending your trip. For a full list of where you can park, please visit Parking Guidelines in the About section of the ReachNow app or online at ***. If you believe you received this message in error, please reply directly to this email (***) to get in touch with the correct team.

Worst car sharing company ever. Their app and customer service is the worst. They have placed my account on hold for unknown reasons.

Ive been using ReachNow Ride in Seattle since they started operating. They have placed my account on hold due to unknown reasons. I’ve tried contacting them several times but there has not been no attempt from their end to resolve my issue.
This company is has the worst customer service. I’ll be gladly sharing this experience with my co-workers and friends.

If there is no resolution to my issue I’d like a refund for all of my ReachNow transactions.

Signed up for a new membership on my mobile. Did not consent to a $15 one time set up fee. Saw in my bank account I had been charged a one time $15 fee. Contacted reach now for days at their support desk, got one response for the numerous emails I sent. I wanted to cancel my membership immediately and get my $15 back as I did not plan on the fee. They would not refund told me it was non refundable, said I could cancel with $0 back. Terrible customer service, slow and disrespectful.

On Saturday, March 31, I was locked out of a ReachNow car. In that car are my wallet, keys, and about $500 of other property. Over the course of 4 days and multiple phone calls, the company has provided inconsistent and misleading information regarding where my property is and when or how it will be returned to me. They refuse to connect me with the fleet management team that is supposedly responsible for recovering the property, and conclude every call by telling me that they will call back with an update, which they have not done once.

A car that I had been using for a few days was parked at a friends house with a new brown leather chair and my friends personal bags with wallet, house and car keys, car detailing kit that was a Christmas present. Also, among other things, was a pair of designer sunglasses and my iPad. Reachnow came and without a warning of any sort up and take the car and all the stuff in it. When I called them to to get the address of where the contents of the car are at and I was blantenly lied to several times and ultimately told that they dont have the stuff or the car.Several holes in her story do not add up like the fact that all of their cars or trucks with GPS and the BMW that I had rented cannot be towed because my neighbor saw the gentleman come take it. They told me that they had the car towed and that the tow driver took it to the wrong place and they still don't have the car to this day which is a blatant lie by employees who are trying to rip off customers by stealing their belongings .

On November 19th I used a BMW from this service and it dies on the freeway I5 and I was speaking to reach now to sort out what to do with the car and I'm asked what exit am I located at I said I don't know the lady procceded to tell me can you go check I 'll admit I got a little cussy cause I was afraid I was going to get hit by another car. I was then told by another reach now employee that they would call a tow truck THAT I WOULD HAVE TO PAY FOR I was like NO IT'S NOT MY PERSONAL CAR IT BELONGS TO YOU AND NONE OF THIS IS MY RESPONSIBILITY TO MAINTAIN THE CAR AND NOW THEY ARE CHARGING ME FOR THIS $89 .
I HAVE HAD NUMEROUS PROBLEMS WITH THIS CROWD LIKE THEM HAVING THE TIMER RUN FOR DAYS AND CHARGED ME ALMOST $1000 AND THERE GPS STATING THERE'S A CAR LOCATED NEAR ME AND COME TO FIND OUT THERE'S NO CAR I BELIEVE THIS COMPANY TO DECEITFUL AND DISHONEST

After coming down a mountain I was unable to open the car using my member keycard (previously worked). I could not access water I had stored inside the car while it was 95F outside. I had to walk 1mi to get cell reception and call member support. They told me to use 'other transportation' and they will recover the vehicle at a later time. It took dozens of phone calls, four office visits and over 48h to recover my personal items from the car (including apartment keys and prescription glasses). I got a 30min driving credit for my troubles...
As someone else pointed out in the reviews, USING REACHNOW FOR OUT OF CITY TRIPS IS DANGEROUS. You can become stranded, without any help, without access to items inside the car. I think ReachNow should communicate this to it's users.
Two weeks after my bad experience a $1200 charge appeared on my credit card (15 days of rental). I had to go in to their office to set this straight again.