Readers and Writers Workshop The Reviews (24)
The customer was mailed refund check #1112 in the amount of $25.95 on 10/18 when her email was sent to us. The customer is correct in that she called several times prior inquiring about her refund, and we confirmed for her that it was processing. However, we typically do not mail out refunds until...
30 days after the service period being refunded has ended. Since the customer continued to call and inquire about her refund we expedited the process and had it mailed out on 10/18. We ask that she please be patient and wait for it to arrive in the mail, as it should be received any day now.
A credit of $33.69 has been applied to the customer's account as per her request. While we are not certain customer has not had any trash pickups in the past 5 weeks, she did certainly have issues with pickup that she has called in about. On 7/17 she spoke to both our office manager and operations...
manager who are working to get her issues regarding pick ups resolved.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
have reviewed the account and I see that [redacted] is asking for money back for a non cash item, basically we credited her account and now she wants to redeem that as a refund. This customer was with us without an increase for 6 over years, we treat our customers fairly and wish to...
make all of them happy, however sometimes it seems impossible to do this. This check will go out in Monday's mail! Thank You,