Readers and Writers Workshop The

Customer requested to start service on 5/01. Customer paid for the year in full on 4/29 in the amount of $179.50. Customer called on 6/8 (after already having a trash receptacle of ours and getting service from us for a little over a month) and explained that he wanted to cancel his service, but...

wanted a full refund. That same day customer spoke to the General Manager and was told by the GM that he had to get the owner's approval for crediting back money for services already rendered. Owner was reached and an agreement was made to refund the full $179.50, which is already being processed and should reflect on customer's bank account shortly.

A credit of $33.69 has been applied to the customer's account as per her request. While we are not certain customer has not had any trash pickups in the past 5 weeks, she did certainly have issues with pickup that she has called in about. On 7/17 she spoke to both our office manager and operations...

manager who are working to get her issues regarding pick ups resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

have reviewed the account and I see that [redacted] is asking for money back for a non cash item, basically we credited her account and now she wants to redeem that as a refund. This customer was with us without an increase for 6 over years, we treat our customers fairly and wish to...

make all of them happy, however sometimes it seems impossible to do this. This check will go out in Monday's mail! Thank You,