Reading Cardiology Associates, P.C.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
An employee working in billing contacted me, and after going over everything the company realized...

the disputed bills had in fact been paid. The matter was resolved
Sincerely,
[redacted]

[redacted] is the wife o[redacted], a patient since 2001.  The patient had been placed in collections several times for non payment balances.  Last collections placement was for a date of service 5/28/13.  A deductible was assigned to patient responsibility for $183.14 by their...

health plan [redacted].  Three statements were sent to them, in June, July, and August of 2013.  On October 23, 2013 the account balance was placed in collections with [redacted].  In Feb 2014, patient made full payment of $183.14 to [redacted].  The patient is claiming she paid $186.42 but we have not received any proof of that amount made from patient yet.   [redacted] remitted 50% of the payment to Reading Cardiology Associates and retained 50% as their collections fee.  The same process that has been used with every account we place in collections. The patient's wife in order to get a reimbursement from their flex account called and  requested a copy of their payment receipt from us for the "$186.42".  We provided her with a printout of our posting of $183.14 that was evidenced by the collections agency.  Her flex account denial letter clearly states that they will not reimburse due to "date of service incurred prior to plan year". Wife thinks its because of the way we posted and she wants us to change the posting as a  full payment made to us. We faxed (on 12/10/2014) her a receipt showing the posting as $91.57 recovered from collections efforts and recovery fee paid to collections agency for $91.57.  Patient's wife wants a receipt from us showing a full $186.42 payment to us.  We cannot change the way our posting is done and we cannot post what we did not receive.  The collections agency shows a payment of only  $183.14 was made.  Not satisfied, she had also requested all billing statements since 2001 be sent to her.  She did not want to pay mailing costs for the 32 page billing record and requested that we fax it to her.  We have tried to fax the 32 page statements to her fax number ###-###-#### three times but her fax is busy, out of paper, etc (as she once claimed).  We told her we can mail it to her but she did not want to pay for the mailing cost.  She was also asked to pick up the statement records any day during our regular office hours.   We made at least 3 attempts to fax to her (attachment proof of fax) and she has not yet made the effort to pick up the records.  The patient has been in collections few times before also.  The wife has been harassing the billing department and and is making false accusatory claims.  Every claim we send to an insurance can be cross checked by a patient against a copy of the Explanation of Benefits that a they also receives from the insurance company.  We have responded to her phone calls, faxed her a print out of her husband's current payment statement,  tried to fax her historical 32 pages of statements, offered for her to pick up at office or pay for mailing,  she has a letter from the collections agency showing that her various collections accounts are closed as paid,  a letter from her Flex account why they won't reimburse, hopefully has her insurance EOBs that show the balances she owes or owed.  [redacted] has been our patient for almost 13 years.  We have yet to hear any complaints from the patient himself.