Reading Hospital & Medical Center

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: All the company did was write a letter regarding the situation there was no resolutionThey are claiming in the letter that they can extend the payment past months however that was a lie- they told me they would not go pass months and that I had to pay $ Also I don't understand why they insist on making me apply for medicare when I do not qualify! I know I do not qualify for medicare because I am already covered by my own health insurance through my employer, so why should I have to apply for medicare in order to get assistance? I have over $dollars in medical bills along with everything else I need to pay (mortgage, car, school tuition, books, insurance, food, light, water, taxes, credit cards, electricity, phone bill, other medical bills) all on a very, very, very low salary, I cannot afford to pay $bottom lineIt seems that they would rather sell the debt to a collection agency than to work with someone who is trying to pay their debtThis is not the first time I have had issues with them, I was on a payment plan and they ended up selling the debt to a collection agency Regards, [redacted] [redacted]

I visited [redacted] on 02/13/and doctor ordered ROUTINE blood and urine tests to be performed before next visitI di this blood work on 02/17/and when service provider submitted a claim to ***, [redacted] did not pay this amount but it paid from my [redacted] accountWhen I had a conversation with [redacted] customer service associate on and Mar 2017, I got to know that it was charged with wrong codes but doctors blood work order category clearly says "ROUTINE" I also contacted [redacted] billing department couple times over the phone ( [redacted] and also visited doctors office personally a couple of times (Jun and sometime in Oct/Nov) to express my concernDuring the personal visit to the doctor's office, they contacted billing department internally and told me that, they would take care of it furtherBut nothing is progressed but eventually, I end up paid $and $from my [redacted] account I would want to know why Routine blood work has b

I visited *** *** *** *** *** on 02/13/and doctor ordered ROUTINE blood and urine tests to be performed before next visitI di this blood work on 02/17/and when service provider submitted a claim to ***, *** did not pay this amount but it paid from my *** accountWhen I had a conversation with *** customer service associate on and Mar 2017, I got to know that it was charged with wrong codes but doctors blood work order category clearly says "ROUTINE"
I also contacted *** *** billing department couple times over the phone (*** and also visited doctors office personally a couple of times (Jun and sometime in Oct/Nov) to express my concernDuring the personal visit to the doctor's office, they contacted billing department internally and told me that, they would take care of it furtherBut nothing is progressed but eventually, I end up paid $and $from my *** account
I would want to know why Routine blood work has b

March 5,
Dear ***:
I am in receipt of your letter dated February 24, The patient referenced in this complaint did in fact reach out to our customer service department regarding her balanceShe was unable to resolve her account balance with payment
in full
The call center representative did offer her a couple of solutions for her balanceThe first option offered was an interest free payment planWe have a maximum number of months that we can offer for a balance of that amount and she was offered a month option for $per monthBased on our internal policy, we can extend a maximum of months for this balance amountThe second option presented to the patient was for her to be considered under our Financial Assistance programOur financial assistance program is an income based programIn order to be considered for a reduction based upon income, the program requires the patient to first apply for Medical Assistance
I understand that the patient had concerns about the process to apply for Medical Assistance, but unfortunately, that is a requirement of the program as we would expect to be paid by insurance if in fact the patient qualified
In order to resolve this patient's balance, she will need to sa monthly payment plan at the terms offered or call to discuss a screening for the financial assistance programThe screening will help to determine whether the patient is within the income limits for the programIf within limits, she will need to follow the application processes described to herIf above the limits she will have the option to pay the balance in full or enter a payment plan arrangement at the offered terms of $per month for months
I hope that this information has further clarified the options presented to the patient during her communication with our call center
If you have any further questions, please feel free to reach me at ###-###-####
Sincerely,

In February of 2018, my PCP ordered an MRI for a shoulder issueI was told that Reading Hospital was IN NETWORK to do the MRI and my doctor's office scheduled it2/28/I received a call from pre-registration of Reading Hospital and was told that my insurance coverage and benefits had been verified and that my out of pocket expense was the amount needed to fulfill my deductible and that was all and I would be billedI proceeded with the MRI of 3/1/About a month later I learned that my insurance provider had informed Reading that the facility was noted as a high bill facility and that my plan had a maximum allowance for the MRI and that it was very likely that their bill would exceed that allowance, and that no more than the allowance would be paid.This information was given to Reading BEFORE they called me to pre-register and inform me that my portion was just my deductibleThey have since billed me for $1,612,(the full remaining bill after insurance adjustment)Repeated a

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  All the company did was write a letter regarding the situation there was no resolution. They are claiming in the letter that they can extend the payment past 24 months however that was a lie- they told me they would not go pass 24 months and that I had to pay $52.00.  Also I don't understand why they insist on making me apply for medicare when I do not qualify!  I know I do not qualify for medicare because I am already covered by my own health insurance through my employer, so why should I have to apply for medicare in order to get assistance? I have over $3000.00 dollars in medical bills along with everything else I need to pay (mortgage, car, school tuition, books, insurance, food, light, water, taxes, credit cards, electricity, phone bill, other medical bills) all on a very, very, very low salary, I cannot afford to pay $52.00 bottom line. It seems that they would rather sell the debt to a collection agency than to work with someone who is trying to pay their debt. This is not the first time I have had issues with them, I was on a payment plan and they ended up selling the debt to a collection agency. 
Regards,
[redacted]

Review: I called the company to get some type of assistance in order to pay my bill and the company did not work with me. I had surgery done on October 22, 2013 and the company is now billing me in January. When I called I spoke to [redacted] and she was not helpful or understanding. I now get paid less money and have a lot of medical bills from the surgery. I also have other bills such as school tuition, mortgage, car payment and many other expenses but they do not care. [redacted] told me that I need to apply for medicare through the goverment which I have before and they said I make too much money so that is not an option. She said that this would be the only way to get assistance from them. So I need to lose a day of pay to apply knowing I will get denied and then apply with them. I find this unbelievable! I asked her what other options do I have, she told me that she could put me on a payment plan for $52 dollar a month and I said to her that this is not affordable for me. I told her that I could only pay $40 the most because of all my bills and she did not care. I asked to speak to a supervisor but she left me on hold and then the line went dead. I am trying to get help or have some type of assistance paying the bill and they are not accepting that I could only pay $40 dollars. I have over $3000 dollars in medical bills and that does not include all my other bills. How can people success in life if no one is willing to help. If I am trying my best to pay my debt with is the company forcing you to pay what you cannot afford? The bill will eventually go to collections and then I will have to try to fight with them. But by that time I will hurt my credit and I am very good when it comes to my credit.Desired Settlement: I want to be able to apply through the companies assistance program (not be force to lose a days pay to apply for medicare knowing that I will get denied) and if I dont qualify then I want to be able to pay that amount that I can afford. I want to only pay $40 dollars a month

Business

Response:

March 5, 2014

Dear **. [redacted]:

I am in receipt of your letter dated February 24, 2014. The patient referenced in this complaint did in fact reach out to our customer service department regarding her balance. She was unable to resolve her account balance with payment in full.

The call center representative did offer her a couple of solutions for her balance. The first option offered was an interest free payment plan. We have a maximum number of months that we can offer for a balance of that amount and she was offered a 24 month option for $52.00 per month. Based on our internal policy, we can extend a maximum of 24 months for this balance amount. The second option presented to the patient was for her to be considered under our Financial Assistance program. Our financial assistance program is an income based program. In order to be considered for a reduction based upon income, the program requires the patient to first apply for Medical Assistance.

I understand that the patient had concerns about the process to apply for Medical Assistance, but unfortunately, that is a requirement of the program as we would expect to be paid by insurance if in fact the patient qualified.

In order to resolve this patient's balance, she will need to set-up a monthly payment plan at the terms offered or call to discuss a screening for the financial assistance program. The screening will help to determine whether the patient is within the income limits for the program. If within limits, she will need to follow the application processes described to her. If above the limits she will have the option to pay the balance in full or enter a payment plan arrangement at the offered terms of $52.00 per month for 24 months.

I hope that this information has further clarified the options presented to the patient during her communication with our call center.

If you have any further questions, please feel free to reach me at ###-###-####.

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: All the company did was write a letter regarding the situation there was no resolution. They are claiming in the letter that they can extend the payment past 24 months however that was a lie- they told me they would not go pass 24 months and that I had to pay $52.00. Also I don't understand why they insist on making me apply for medicare when I do not qualify! I know I do not qualify for medicare because I am already covered by my own health insurance through my employer, so why should I have to apply for medicare in order to get assistance? I have over $3000.00 dollars in medical bills along with everything else I need to pay (mortgage, car, school tuition, books, insurance, food, light, water, taxes, credit cards, electricity, phone bill, other medical bills) all on a very, very, very low salary, I cannot afford to pay $52.00 bottom line. It seems that they would rather sell the debt to a collection agency than to work with someone who is trying to pay their debt. This is not the first time I have had issues with them, I was on a payment plan and they ended up selling the debt to a collection agency.

Regards,

Review: I was not told by anyone that I would be charged $20.00 co-pay for lab work done by this company and I want this charged removed. I would have never had the blood test take had I known there would be a charge for it.Desired Settlement: I want the $20.00 charge fully removed.

Review: I have an ongoing payment account with the Reading Hospital. I have been consistently paying $50/mo as agreed, and have never stopped sending on-time payments. The Reading Hospital changed my account number and did not notify me. I continued to pay on the account, and occasionally someone would migrate my money to the new account, again without notification. While my old account was building up a credit, they sent the new unknown account to collections. The Reading Hospital has refused to take the account out of collections or work with me in any way to rectify the situation. Both parties have records of all of my agreed payments, and still refuse to right the situation. I am still paying on this account, as I always have per the agreement. I have never received any notification that the account moved to collections.Desired Settlement: Since I have never stopped paying, I want the account to be removed from collections. This action negatively affects my credit through no fault of my own. I would like to work with The Reading Hospital to continue paying my agreed amount and ensure that this billing error will not occurr again.

Review: On March 14, 2013, I was seen by a behavior Health Doctor. I'm preparing to have weight loss surgery. I was told that there were NO out of pocket expenses. After my treatment I double checked with the doctor. He told me I owed nothing. I checked twice. Now two months later they are billing me for approximately, $35.00. My Health Insurance already paid them, $156.00. ( PAYMENT ID [redacted] )Desired Settlement: Zero Balance my Account. I owe Nothing.

Review: My name is [redacted] and I loive at [redacted]. I lived here for 30 years. My ex-wife [redacted] took my children to Reading Hospital. They billed her what the insurance did not pay. She made several payments on several bills but then stopped making payments. There are bills that are two years old. They sent her letters over and over again to her at her address, [redacted]. Keep in mind I never, ever lived at this address. When she didn't respond, the Reading Hospital Billing Department sent these bills to collections. The problem is, they sent 3 of the bills to collections under my name, with the wrong name and with the wrong address. They had on record for these 3 bills, [redacted]. My last name is not [redacted], I never in my life lived at [redacted], and they are her bills. How I found out that these were on my credit report is when I went to purchase a new vehicle, the dealership said I had 3 deliquent accounts for medical bills showing on my credit report, which now caused my % rate on my car loan to be higher that normal. I called the Reading Hospital on 2/22/13 and spoke with a [redacted] who confirmed the READING HOSPITAL DID IN FACT SCREW THIS UP!!!!! She then advised she can't promise to get it changed back over to my ex-wife's name, and would not send me a letter to give to the credit bureau explaining their screw up and to remove the 3 deliquencies off my credit report. Per the car dealership manager if the Reading Hospital does not fix this, these 3 reports will stay on my credit report for 7 years. The READING HOSPITAL confirmed they screwed up!! How can they not be held liable and how are they being allowed to get away with not fixing this??Desired Settlement: The READING HOSPITAL is clearly 100% liable for hurting my credit report and I am reqesting them to send letters to all 3 credit bureaus explaining their screw up and requesting these 3 deliquencies be removed from my credit report.