Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ Complaint #- Per Proposal # dated 2/23/15, Reading & Son Plumbing, Inc provided Ms [redacted] with a proposal to inspect water lines in attic and water lines in the kitchen cabinet for $180.00, see attachedThis inspection was completed on 3/4/15, see attached invoiceThe inspection report was written in Proposal # dated 3/12/for re-piping the water linesMs [redacted] stated that we had never given her the reportMs [redacted] signed proposal # on July 29, We have not signed the proposal in return to bind us to this proposal The $invoice was paid on May 13, 2015, days after work was completed, see attached Complaint #- We were dispatched through American Water Resource Insurance Company to rod her floor drainThere is a $service fee with each claimIf she has further problems with the floor drain, she would have to contact American Water Resource to set up a re-dispatchWe do not have any record of her calling about ongoing problems with the floor drain Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am in school out of state responding on my IPhone so forgive blunders, but this is important to me I cannot accept the explanation of form As you can see it states Reading will look at the plumbing which is followed by a repair estimateAs I stated, and this confirms, the condition, routing, etc of the existing plumbing I paid to get a spec report on is nowhere in their documentationAnd it cannot be provided, according to Mike at Reading, as the employee who spec'd it quit & left no information In regards to my delayed payment given the choice I still would not have paidHowever, my credit rating is in the upper 700's so when Reading became insistent that I pay though no report was provided I paid making it right on my endI am still waiting on Reading to do the same The mere fact that we are having this impass months after Reading agreed to do the work is telling if what I have had to deal with as well as why they don't have a Revdex.com rating Lastly, regarding complaint #2, the drain continued flooding the same day Reading was there!!!! I am happy to say that I called another local plumber who arrived the next day RE SPEC'D the plumbing to come up with a proposal for solution and in days my plumbing is completely re-run including the pipe under the kitchen sink & the floor drain is fixed correctlyAmen!! I had to re-pay for everything I already paid Reading for costing me over $but I'm completely satisfied & thrilled with their service, knowledge & workmanshipIt's not professional but I have to throw the stone that I don't know any other company other than Reading who would take your payment and not complete the work even going as far as to tell you months later that they can't do the work because the only employee who remembers the plumbing for the quote quit and they dont want to do the work now nor provide the plumbing layout for me to hire someone else [redacted] , don't be like thisJust make it right & refund my much needed & more than well deserved $pleaseThank you Revdex.com for you advocacyThe States Attorney for Consumer Fraud is also involved
Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ Complaint #- Per Proposal # dated 2/23/15, Reading & Son Plumbing, Inc provided Ms [redacted] with a proposal to inspect water lines in attic and water lines in the kitchen cabinet for $180.00, see attachedThis inspection was completed on 3/4/15, see attached invoiceThe inspection report was written in Proposal # dated 3/12/for re-piping the water linesMs [redacted] stated that we had never given her the reportMs [redacted] signed proposal # on July 29, We have not signed the proposal in return to bind us to this proposal The $invoice was paid on May 13, 2015, days after work was completed, see attached Complaint #- We were dispatched through American Water Resource Insurance Company to rod her floor drainThere is a $service fee with each claimIf she has further problems with the floor drain, she would have to contact American Water Resource to set up a re-dispatchWe do not have any record of her calling about ongoing problems with the floor drain Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am in school out of state responding on my IPhone so forgive blunders, but this is important to me I cannot accept the explanation of form As you can see it states Reading will look at the plumbing which is followed by a repair estimateAs I stated, and this confirms, the condition, routing, etc of the existing plumbing I paid to get a spec report on is nowhere in their documentationAnd it cannot be provided, according to Mike at Reading, as the employee who spec'd it quit & left no information In regards to my delayed payment given the choice I still would not have paidHowever, my credit rating is in the upper 700's so when Reading became insistent that I pay though no report was provided I paid making it right on my endI am still waiting on Reading to do the same The mere fact that we are having this impass months after Reading agreed to do the work is telling if what I have had to deal with as well as why they don't have a Revdex.com rating Lastly, regarding complaint #2, the drain continued flooding the same day Reading was there!!!! I am happy to say that I called another local plumber who arrived the next day RE SPEC'D the plumbing to come up with a proposal for solution and in days my plumbing is completely re-run including the pipe under the kitchen sink & the floor drain is fixed correctlyAmen!! I had to re-pay for everything I already paid Reading for costing me over $but I'm completely satisfied & thrilled with their service, knowledge & workmanshipIt's not professional but I have to throw the stone that I don't know any other company other than Reading who would take your payment and not complete the work even going as far as to tell you months later that they can't do the work because the only employee who remembers the plumbing for the quote quit and they dont want to do the work now nor provide the plumbing layout for me to hire someone else [redacted] , don't be like thisJust make it right & refund my much needed & more than well deserved $pleaseThank you Revdex.com for you advocacyThe States Attorney for Consumer Fraud is also involved