Reading Terminal Market

Thank you very much for the $I will accept itHowever, the two-hour time limit was not posted on the website at the time this occurredIf it is now, I am glad to hear it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

May 15, Dear *** ***,I am writing in response to the abovereferenced complaint of *** *** ***It appears that *** was not in compliance with the Markets posted discount customer parking policyMoreover, the Market does not own or operate the garage in which
he was parkedWe have an agreement with the garage owner to provide reducedprice parking for Market customersA more detailed explanation follows.The Reading Terminal Markets website, www.readingterminalmarket.org, States how our customer parking discount program works: Park for with purchase and merchant validationLimit two hours.” Signage with this information is posted in numerous locations in the garage, including at the entrance ramp and in the elevatorsSignage is also posted at numerous locations at the Market.As the website and signage indicates, the discount only applies for parking up to two hoursHowever, *** admits that he was parked for over three hoursAs a result, the amount due to the garage was in fact 29, as the posted signage indicates(Please note that the Market receives none of the parking revenue.)*** also reports that he had an argument with a garage employeeSince the garage is not owned by the Market, employees of the garage are not Market employeesWe have brought ***s complaint to the attention of the garage management company, *** Parking, who can be reached at ###-###-####.Nevertheless, and as a gesture of conciliation, we have enclosed a check for payable to ***, representing the difference between the discounted rate and the that *** paid.Very truly yours, READING TERMINAL MARKET CORPORATION

Thank you very much for the $25. I will accept it. However, the two-hour time limit was not posted on the website at the time this occurred. If it is now, I am glad to hear it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: $4 Parking Scam.Beware severe physical intimidation and threats of being arrested for felony theft.On its website where it advertises $4 parking ([redacted]), there is no mention of time limits, except 2 hours. The site says to pay $10 to a merchant and parking for 2 hours is $4 with discounted rates after that.It's a scam, and a frightening one at that.My family, including my 14-year-old son (on spring break from [redacted], AZ) visited the Market specifically to get a cheesesteak sandwich. Our lunch was great (about $25) and we had a blast in the Market. We walked around outside, too, taking photos. We stayed a little over 3 hours.I gave the parking attendant our validated receipt and was told our parking was $29. I asked to speak with a supervisor. A huge man - well over 6 feet tall and close to 300 pounds came storming out screaming at me. He shouted until his face was red saying I would be arrested for felony theft if we did not pay $29. He stopped a police officer and had me get out of my car. My son was terrorized and is still upset.The cop said I had to pay it. Under duress, we did, of course. Reading Terminal Market stole at least $20 from us and truly frightened my family.Desired Settlement: Refund of $29. But my primary focus is to warn other people about a scary visitor destination in Philadelphia.

Business

Response:

May 15, 2014Dear [redacted],I am writing in response to the abovereferenced complaint of **. [redacted]. It appears that **. [redacted] was not in compliance with the Markets posted discount customer parking policy. Moreover, the Market does not own or operate the garage in which he was parked. We have an agreement with the garage owner to provide reducedprice parking for Market customers. A more detailed explanation follows.The Reading Terminal Markets website, www.readingterminalmarket.org, States how our customer parking discount program works: Park for 4 with 10 purchase and merchant validation. Limit two hours.” Signage with this information is posted in numerous locations in the garage, including at the entrance ramp and in the elevators. Signage is also posted at numerous locations at the Market.As the website and signage indicates, the discount only applies for parking up to two hours. However, **. [redacted] admits that he was parked for over three hours. As a result, the amount due to the garage was in fact 29, as the posted signage indicates. (Please note that the Market receives none of the parking revenue.)**. [redacted] also reports that he had an argument with a garage employee. Since the garage is not owned by the Market, employees of the garage are not Market employees. We have brought **. [redacted]s complaint to the attention of the garage management company, [redacted] Parking, who can be reached at ###-###-####.Nevertheless, and as a gesture of conciliation, we have enclosed a check for 25 payable to **. [redacted], representing the difference between the 4 discounted rate and the 29 that **. [redacted] paid.Very truly yours, READING TERMINAL MARKET CORPORATION

Consumer

Response:

Thank you very much for the $25. I will accept it. However, the two-hour time limit was not posted on the website at the time this occurred. If it is now, I am glad to hear it.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,