Ready Pet Go

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regardless of the business's policy, refusing to return fees paid for services not rendered (unless the animal dies) is simply unethical I did what was best for my pet under the circumstances I should not be penalized for finding a more suitable and reasonable service for my pet Regards, [redacted] ***

As our final response to the customer complaint, we once again stand by our policy that is cleared stated, in the event of canceled services the customer will receive a credit for future services No refunds are given And while we empathize with the client we have to maintain a fair and consistent business practice for all of our clients It is not unethical to decline a client's request for a refund when the client was clearly made aware of our payment and cancellation policy at the initial client consultation We regret that we could not satisfy the client's complain with our straightforward response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regardless of the business's policy, refusing to return fees paid for services not rendered (unless the animal dies) is simply unethical.  I did what was best for my pet under the circumstances.  I should not be penalized for finding a more suitable and reasonable service for my pet. 
Regards,
[redacted]

I received a letter in the mail from the Revdex.com dated Tuesday August 22, 2017.  No correspondence was received prior either by the mail or by email.  This is the first time I was made aware the complaint filed by [redacted].  On Tuesday, March 28. 2017 I met with [redacted] to discuss...

dog walking services for her dog.  She came to us from a referral, also, a neighbor who had used our services for many years.   In our consultation, I discussed with her the services that we offer, the rates that we charged, and all off our policies and procedures, including our payment policy.  At that time, [redacted] hired my company, Ready Pet Go, to walk her dog on a daily basis (Monday-Friday) beginning April 3, 2017.  She paid us $360.00 (20 walks @ $18 per walk) up front for the month of April.  I was very clear to explain that any cancelled visits would receive credit ONLY for future visits.  She signed the Service Agreement which also covers our payment and cancellation policy and we walked her dog daily for April.  On April 18th, [redacted] emailed me to let me know her apartment would be under construction on the roof beginning sometime in May and the she would bring her dog to daycare instead of our walks.  I replied to her by email saying we would adjust the invoice when she knew for sure.  On or about April 24th, I invoiced [redacted] for the month of May.  She paid us $396.00 (22 expected walks) on April 25th.  On May 11th, [redacted] emailed me to inform us that the construction had begun and she would be taking her dog to daycare beginning May 12th.  The construction would be week to week she said.  As it turned out the construction lasted through June.  She was not invoice or charged for June, but we gave her a credit for walks that were cancelled in May.  The total amount of the credit was $234 (13 walks).  Then on June 20th, [redacted] sent this email:  Hi [redacted] - Sorry about the delay - it is going to be - they estimate - probably another month before the roofers are done, so we are looking at mid to late July.  Whatever is best for you - you can return the money or keep as is.  I am anticipating that is any case we will likely continue at the daycare after the roof is done at least a few times a week as the socialization is really good for Peanut.  Let me know what you think.  Best, [redacted]Then on July 17th [redacted] sent me this email: Hi [redacted]!  The roofers are almost done - finally - but I have decided to continue with daycare for Peanut.  She is benefiting from the socialization and activity.  I am sorry [redacted].  I will have to request a refund.  Please know that this is no reflection upon you or your services - Peanut just needs the exposure to the other animals.  Of course I will contact you if things change.  I am very grateful for the time you have spent with Peanut - we will both miss you!  Best, [redacted]I replied to her promptly reminding her that we only offer credit for unused services.  We do and have made exceptions and they are when a pet dies and we simply cannot go on with the services as scheduled.  But [redacted] chose an alternative care plan for her dog after having already paid for services.  We do not offer refunds under those circumstances.  I’d be happy to send the thread of emails if necessary.  Please get back to me as soon as possible and le the know that this will not result in an negative rating on our company.  We have been doing business proudly in Irvine with a stellar reputation.  We regret that we were not able to accommodate [redacted]’s request for a refund but we wimply cannot make exceptions for one and not for all.  Kindly, - [redacted] Ready Pet Go!Professional Pet Sitting Services Phone: (949) 542-7387 (PETS)Mobile / Text:  (949) 633-5332Email:  s[redacted]@me.com

As our final response to the customer complaint, we once again stand by our policy that is cleared stated, in the event of canceled services the customer will receive a credit for future services.  No refunds are given.  And while we empathize with the client we have to maintain a fair and consistent business practice for all of our clients.   It is not unethical to decline a client's request for a refund when the client was clearly made aware of our payment and cancellation policy at the initial client consultation.  We regret that we could not satisfy the client's complain with our straightforward response.