Ready To Go Inc

Dear Ms. Ford.                 Thank you for your time to forward Mr. Jacoby's complaint to me regarding the delay in receiving his 'Scenery, Theatrical, or Props' (our shipment# 49659586).   I have attached...

a copy from our online / hard copy file of the original proof of delivery.   While Mr. Jacoby's claim did involve "delivery issues", it was not a failure to provide service. I will address the points of the complaint as follows: 1. Mr. Jacoby was contacted on 6/09 and not 06/10, to schedule delivery. 2. We strive to provide a 4 hour window for residential deliveries but there are no guarantees provided for the accuracy of this window. We scheduled this delivery to arrive between 11:00 & 3:00pm on Wednesday 6/10 and not 06/11/15 as claimed. 3. The delivery vehicle that was used had a mechanical breakdown at approximately 2:00 pm. Our driver attempted everything he knew to do as far as normal protocol to restart his vehicle. This took approximately 45 minutes before he called the office to tell his dispatcher that he had broken down and needed further assistance. 4. Our dispatcher then called a mobile repair service to travel to the 'down' unit to do a system repair. 5. After the repair had been completed, the driver continued on his route to make Mr. Jacoby his first stop. Mr. Jacoby signed for his shipment at 4:34 pm (1634); 1 hour and 34 minutes after the original window.   Simply put, there was a delay in transit due to a mechanical breakdown. What we did not do was to contact Mr. Jacoby during the time of the breakdown to advise him of the delay. We did receive his phone call at 2:55 pm at which time he inquired about the status of his delivery and we advised him of that delay.   I can appreciate the frustration he may have had in blocking out personal time and waiting for his shipment to arrive, but he did receive his shipment. We apologize to Mr. Jacoby that he has been inconvenienced and hope he gives us another opportunity to be of service to him in the future.   Sincerely,   David Smith Ready To Go, Inc.