Reagor Enterprises, Inc./Mudpie Coffee House

I feel the work performed did not warrant the price that was charged Neither the owner or mechanic could explain why the work took so long If there was 3+ hours into swapping the belt then it was mechanic error and I should not be paying for their mistakes I feel my request to have only $removed off the bill is more than reasonable Ttanks Ph il

Company states that they feel that they have addressed the issues to the best of their ability and will not responding further

This customer brought this unit in. Was up front with me that the Snowblower and the tractor were really not made for each other. As instructed by another dealer. He told me he bought a belt and installed it, but appeared to be  wrong belt. I looked It up by application for the tractor and...

snowblower, (compatible units) this belt was wrong. So by trial and error we found the belt that would work. After getting the proper length belt. The snowblower drove , but would not shut off.  We the made adjustments to the pulley brake to make the snowblower stop. We removed the brake and flipped it over, brake was wore out on one side. Thus saving buying more parts. after making adjustments we test run into some snow. Unit starts, runs, and stops properly. This all was time consuming. More to it than just installing a belt. He would not listen to anything other than I was over charging him. We also tightened the wires on the tractor starter solenoid. They were loose and unit wasn't starting the greatest. Without knowing what was done, I over charged. As far as our professionalism . I don't quite Know where that come from. Truth be known I probably had more time than this in this job.