Initial Business Response / [redacted] (1000, 5, 2016/05/06) */ [redacted] Yes [redacted] , moved with us between to After years later customers, asked invoice from usOur original contract we have GST number on it and they lost itNow even customer didn't know that how much he paid veen they didn't know thatThey said around $If they give us exactly how much they pay, we try to help them for sure Kind Regards Eric Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) In my complaint I outlined the exact amount paid and the dates of the moveThe total amount as originally stated was $which was paid by two credit card payments, one in the amount of $and one in the amount of $At the time of delivery, we were provided with the list of items delivered but no receipt for payment as the amount had been paid prior to the deliveryThe delivery happened on February 21st Final Business Response / [redacted] (4000, 12, 2016/06/03) */ [redacted] We found original contract and sent to them their invoice by e-mail(Total $4457.25) Regards Eric L***
Initial Business Response / [redacted] (1000, 10, 2015/09/28) */ Dear Madam/Sir of Revdex.com, I apologize for the delayed response regarding the Revdex.com complaint Regarding Miss [redacted] complaint please read over our sideAs far as the information that we have here for [redacted] we booked her originally on July 6, witha $deposit for scheduled pick up in Ottawa, ON for July 28, 2015, and it was postponed for a later date of July 30, Ms [redacted] have emailed the company regarding this change and I have copied and pasted the email from [redacted] below From: [redacted] mailto: [redacted] @ [redacted] Sent: Tuesday, July 7, XXXX X:XX AM To: Dora N [redacted] Subject: RE: [redacted] - Moving quote Good Morning Dora, Please changing my pickup date to July 30th, as early as possible that day Thank you, [redacted] ________________________________________ So without any problem we have re scheduled her without any questions or problem [redacted] Also concluded that she has already booked her hotel because she will need to move out and rent a room to take care of her own matter and to have her car picked up at the hotel address she has providedAs far as the pickup for her household we didn't hear anything from her, neither a call or an email and so we have assumed that everything went well regarding her pickup From: [redacted] mailto: [redacted] @ [redacted] Sent: Tuesday, July 7, XXXX X:XX AM To: Dora N [redacted] Subject: RE: [redacted] - Moving quote Morning Dora, The address of the hotel is: [redacted] Please let me know when you have confirmed time of pick up for July 31st, from Janice, for my car Thank you, [redacted] ________________________________________ From: ***@realcanadawidemovingservices.com To: [redacted] @ [redacted] Subject: RE: [redacted] - Moving quote Date: Mon, Jul 13:16:- Ok in able to do an early morning pick up we will need to book you asapSo if you can please get the address of your hotel so that we can schedule everything ahead of timeIt will really help greatly for a chosen time If you have any questions please, free to call or e-mail me @X(XXX)XXX-XXXX anytime Kind Regards, Regarding Ms [redacted] missing items, and broken things we have not received any email for the claims with pictures to this dayAs far as the here say of negative behavior of the movers, we have not received an email or a phone call regarding this issueSo therefore we cannot address this matter We are Real Canada Wide Moving Inc, strive to do our best to resolve any complaints or problems with all of our valued customerIf Ms [redacted] would like this matter resolved, please send us the summary of her missings, broken items with pictures to ***@realcanadawidemovingservices.com Best Regards, Real Canada Wide management Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/12/07) */ They did not address my issueThey lied and said they did not receive my emailI have called this company since August and finally got a hold of the manager on December the 5!!! Who sounded exactly like the driver [redacted] He told me that no one sent an email to claim the items so they burned them after a month!!! [redacted] I did send an email and a fwd him the email with the dates and time again to prove to him what was sent Also...yes I changed the drop off time of furniture to be dropped of in EdmontonI take full acknowledgement for thatHow ever, I did not change pick up date in OttawaYour company did not show up nor did they call to say they would not be there [redacted] Dear Manager at Real Canada Wide Moving, I spoke with you on Saturday regrading my email and numerous calls and messages I have made to your company and no one has addressed themIt was by the luck of God that you happened to answer on Saturday December 5, after all this time Below is the email I did send that you said you did not receivePlease address this matter Thank you kindly, [redacted] From: [redacted] Date: August 15, at 3:55:PM MDT To: ***@realcanadawidemovingservices.com Subject: Missing items! Not deliveredHorrible Service from driver To whom it may concern: Today your company delivered my items to [redacted] in Edmonton, ON from Ottawa, ONWhen everything was completed I noticed a few items were missingI asked the driver where my black suitcases were as well as my double [redacted] mattressHe told me everything was in the basement.....that is where I had the stuff delivered toI did not need them to put anything anywhere else but the basement of the house so it is very easy to see what is all there and I couldn't find them anywhere in the basementThese are not small items that are hard to findThe driver told me to check once again, so I said "okay please wait while I see." I was literally gone for minutes and he ran to his truck and drove away [redacted] I am missing a double mattress and a set of black duffle bags full of boys and girls clothing sized 4t, and All my dinner plates are smashedI had a set of I have left$worth of items If someone from your company can address this matter as soon as possible I would appreciate it greatly Kind regards, [redacted] Sent from my [redacted] Final Consumer Response / [redacted] (2000, 20, 2015/12/17) */ [redacted] 8:AM (minutes ago) to me That's fairI will accept their offerIt's great that we can review the case again if they don't send the chequeThank you for all your help ***
Initial Business Response / [redacted] (1000, 5, 2016/05/06) */ Dear [redacted] Yes [redacted] moved with usDuring his delivery, we got difficulties to find ferry (for semi trailer ) to go Salt Spring IslandWe gave to them $discount and they got their shipment from Victoria, BCAfter that they mentioned that they have a small cabinet missingWe found her cabinet, we told them we can bring to Victoria, BC, and they can get from our truck, they refused Now we try to find some solution ( [redacted] and we let them know Kind Regards Eric L [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company NEVER once offered to look into shipping it to our house directlyThat is all I'm asking and I want it as soon as possible since this has taken way too long alreadyA discount in price was reasonable for the original move but it is not possible a second timeThere is ferries going to Salt Spring all the time and I see other large moving companies all the time making deliveries [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/07/02) */ Dear [redacted] I never see like this case in my lifeThis customer didn't have money many months and he didn't pay his balanceWe called him and asked to him money, he is playing aroundCan you imagine that he didn't pay it and he went Revdex.com?? I told him even I give $storage but you have to pay your balance first still he doesn't careIf wants to rescale we do that for sure but we need to get payment aHow many moths we wait? We will start collection process and report to credit bureauSince October we wait payment [redacted] Regards [redacted] ***
Complaint: [redacted] Hi [redacted] ***,Thank you very much for your kind initiate about our complaint # [redacted] . Really I am very much appreciated BBB. Actually, their answer is not satisfactory. For your consideration, I am forwarding their email where they did not mention anything about $350.00 insurance deductible other than basic liability 60 cent/lbs. I have all the email correspondings if you want I can forward them to you that they never ever mentioned about the deductible amount. They did not even mention about the replacement insurance. If they mentioned I could have bought it the way I bought damage insurance for my sofa from Bricks ( if you want I can show the documents). Now I can not claim anything from Bricks as it was damaged by someone else. In this circumstance who is going to pay for my damage sofa? Therefore I would like to request you please go through their e-mail and see how they do the business without providing accurate information and taking the advantages. With best regards [redacted] *** [redacted] *** [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/02/06) */ Dear [redacted] , In moving business, hours is delay is nothingThis is household goods, and this is not easy jobSometimes previous customer is not ready, and affects to other one 2nd, she has to prepare her personnel items and kitchen items herselfShe didn't pay for full packing, if she pays for full packing we bring all the packing materials and pack it her shipments from A to Z.She never pay full packingDivers and helpers can't take their shoes off, If something happen to their foot, insurance doesn't cover itThey can only put blankets etcto floor that's it We have a basic cargo insurance which is cents per pounds $insurance deductible paid by customerShe didn't buy any replacement insurance (The items she claims weights lbs x0.60cent =$240.00) $240.00- $350.00(insurance deductible) = -$ Even though her case is not entitled to receive any refund; We will send to her $cheque($deductable waive) Kind Regards [redacted] Initial Consumer Rebuttal / [redacted] (2000, 14, 2016/03/14) */ [redacted] I will accept their offer of a $refund[redacted]
Initial Business Response / [redacted] (1000, 5, 2016/05/06) */ [redacted] Yes [redacted] , moved with us between to After years later customers, asked invoice from usOur original contract we have GST number on it and they lost itNow even customer didn't know that how much he paid veen they didn't know thatThey said around $If they give us exactly how much they pay, we try to help them for sure Kind Regards Eric Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) In my complaint I outlined the exact amount paid and the dates of the moveThe total amount as originally stated was $which was paid by two credit card payments, one in the amount of $and one in the amount of $At the time of delivery, we were provided with the list of items delivered but no receipt for payment as the amount had been paid prior to the deliveryThe delivery happened on February 21st Final Business Response / [redacted] (4000, 12, 2016/06/03) */ [redacted] We found original contract and sent to them their invoice by e-mail(Total $4457.25) Regards Eric L***
Initial Business Response / [redacted] (1000, 10, 2015/09/28) */ Dear Madam/Sir of Revdex.com, I apologize for the delayed response regarding the Revdex.com complaint Regarding Miss [redacted] complaint please read over our sideAs far as the information that we have here for [redacted] we booked her originally on July 6, witha $deposit for scheduled pick up in Ottawa, ON for July 28, 2015, and it was postponed for a later date of July 30, Ms [redacted] have emailed the company regarding this change and I have copied and pasted the email from [redacted] below From: [redacted] mailto: [redacted] @ [redacted] Sent: Tuesday, July 7, XXXX X:XX AM To: Dora N [redacted] Subject: RE: [redacted] - Moving quote Good Morning Dora, Please changing my pickup date to July 30th, as early as possible that day Thank you, [redacted] ________________________________________ So without any problem we have re scheduled her without any questions or problem [redacted] Also concluded that she has already booked her hotel because she will need to move out and rent a room to take care of her own matter and to have her car picked up at the hotel address she has providedAs far as the pickup for her household we didn't hear anything from her, neither a call or an email and so we have assumed that everything went well regarding her pickup From: [redacted] mailto: [redacted] @ [redacted] Sent: Tuesday, July 7, XXXX X:XX AM To: Dora N [redacted] Subject: RE: [redacted] - Moving quote Morning Dora, The address of the hotel is: [redacted] Please let me know when you have confirmed time of pick up for July 31st, from Janice, for my car Thank you, [redacted] ________________________________________ From: ***@realcanadawidemovingservices.com To: [redacted] @ [redacted] Subject: RE: [redacted] - Moving quote Date: Mon, Jul 13:16:- Ok in able to do an early morning pick up we will need to book you asapSo if you can please get the address of your hotel so that we can schedule everything ahead of timeIt will really help greatly for a chosen time If you have any questions please, free to call or e-mail me @X(XXX)XXX-XXXX anytime Kind Regards, Regarding Ms [redacted] missing items, and broken things we have not received any email for the claims with pictures to this dayAs far as the here say of negative behavior of the movers, we have not received an email or a phone call regarding this issueSo therefore we cannot address this matter We are Real Canada Wide Moving Inc, strive to do our best to resolve any complaints or problems with all of our valued customerIf Ms [redacted] would like this matter resolved, please send us the summary of her missings, broken items with pictures to ***@realcanadawidemovingservices.com Best Regards, Real Canada Wide management Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/12/07) */ They did not address my issueThey lied and said they did not receive my emailI have called this company since August and finally got a hold of the manager on December the 5!!! Who sounded exactly like the driver [redacted] He told me that no one sent an email to claim the items so they burned them after a month!!! [redacted] I did send an email and a fwd him the email with the dates and time again to prove to him what was sent Also...yes I changed the drop off time of furniture to be dropped of in EdmontonI take full acknowledgement for thatHow ever, I did not change pick up date in OttawaYour company did not show up nor did they call to say they would not be there [redacted] Dear Manager at Real Canada Wide Moving, I spoke with you on Saturday regrading my email and numerous calls and messages I have made to your company and no one has addressed themIt was by the luck of God that you happened to answer on Saturday December 5, after all this time Below is the email I did send that you said you did not receivePlease address this matter Thank you kindly, [redacted] From: [redacted] Date: August 15, at 3:55:PM MDT To: ***@realcanadawidemovingservices.com Subject: Missing items! Not deliveredHorrible Service from driver To whom it may concern: Today your company delivered my items to [redacted] in Edmonton, ON from Ottawa, ONWhen everything was completed I noticed a few items were missingI asked the driver where my black suitcases were as well as my double [redacted] mattressHe told me everything was in the basement.....that is where I had the stuff delivered toI did not need them to put anything anywhere else but the basement of the house so it is very easy to see what is all there and I couldn't find them anywhere in the basementThese are not small items that are hard to findThe driver told me to check once again, so I said "okay please wait while I see." I was literally gone for minutes and he ran to his truck and drove away [redacted] I am missing a double mattress and a set of black duffle bags full of boys and girls clothing sized 4t, and All my dinner plates are smashedI had a set of I have left$worth of items If someone from your company can address this matter as soon as possible I would appreciate it greatly Kind regards, [redacted] Sent from my [redacted] Final Consumer Response / [redacted] (2000, 20, 2015/12/17) */ [redacted] 8:AM (minutes ago) to me That's fairI will accept their offerIt's great that we can review the case again if they don't send the chequeThank you for all your help ***
Initial Business Response / [redacted] (1000, 5, 2016/05/06) */ Dear [redacted] Yes [redacted] moved with usDuring his delivery, we got difficulties to find ferry (for semi trailer ) to go Salt Spring IslandWe gave to them $discount and they got their shipment from Victoria, BCAfter that they mentioned that they have a small cabinet missingWe found her cabinet, we told them we can bring to Victoria, BC, and they can get from our truck, they refused Now we try to find some solution ( [redacted] and we let them know Kind Regards Eric L [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company NEVER once offered to look into shipping it to our house directlyThat is all I'm asking and I want it as soon as possible since this has taken way too long alreadyA discount in price was reasonable for the original move but it is not possible a second timeThere is ferries going to Salt Spring all the time and I see other large moving companies all the time making deliveries [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/07/02) */ Dear [redacted] I never see like this case in my lifeThis customer didn't have money many months and he didn't pay his balanceWe called him and asked to him money, he is playing aroundCan you imagine that he didn't pay it and he went Revdex.com?? I told him even I give $storage but you have to pay your balance first still he doesn't careIf wants to rescale we do that for sure but we need to get payment aHow many moths we wait? We will start collection process and report to credit bureauSince October we wait payment [redacted] Regards [redacted] ***
Complaint: [redacted] Hi [redacted] ***,Thank you very much for your kind initiate about our complaint # [redacted] . Really I am very much appreciated BBB. Actually, their answer is not satisfactory. For your consideration, I am forwarding their email where they did not mention anything about $350.00 insurance deductible other than basic liability 60 cent/lbs. I have all the email correspondings if you want I can forward them to you that they never ever mentioned about the deductible amount. They did not even mention about the replacement insurance. If they mentioned I could have bought it the way I bought damage insurance for my sofa from Bricks ( if you want I can show the documents). Now I can not claim anything from Bricks as it was damaged by someone else. In this circumstance who is going to pay for my damage sofa? Therefore I would like to request you please go through their e-mail and see how they do the business without providing accurate information and taking the advantages. With best regards [redacted] *** [redacted] *** [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/02/06) */ Dear [redacted] , In moving business, hours is delay is nothingThis is household goods, and this is not easy jobSometimes previous customer is not ready, and affects to other one 2nd, she has to prepare her personnel items and kitchen items herselfShe didn't pay for full packing, if she pays for full packing we bring all the packing materials and pack it her shipments from A to Z.She never pay full packingDivers and helpers can't take their shoes off, If something happen to their foot, insurance doesn't cover itThey can only put blankets etcto floor that's it We have a basic cargo insurance which is cents per pounds $insurance deductible paid by customerShe didn't buy any replacement insurance (The items she claims weights lbs x0.60cent =$240.00) $240.00- $350.00(insurance deductible) = -$ Even though her case is not entitled to receive any refund; We will send to her $cheque($deductable waive) Kind Regards [redacted] Initial Consumer Rebuttal / [redacted] (2000, 14, 2016/03/14) */ [redacted] I will accept their offer of a $refund[redacted]