Real Deal Auto & Metal, Incorporated

September 17.2015To Whom It May Concern; This letter is to inform that Real Deal Auto Sales is returning all monies to the financial institution first when a balance is due on the accountPer our contract with them it states that if a vehicle takes a total loss that a refund is requestedWe would like to keep our good standings with our financial institution and honor our responsibilities on the contractWe explained all this to [redacted] several timesWe hope that he understands our position in this matterWe apologize if he feels that there was a misunderstanding in communication of this vehicleEnclosed is proof that we did that and we hope that this will be suffice and this matter can come to a closeSincerely,Real Deal Auto Sales

The only thing that I dont have access to is the cancelled check [redacted] dosent return the checks to usAnd can I get a fax number please ?

December 3,2015To Whom It May Concern;This letter is to inform that Real Deal Auto Sales thinks [redacted] is misleadHis check that he personally made out to Penndot for the taxes of his vehicle was part of his down payment for the vehicle [redacted] then stopped payment on this check which resulted in his registration being suspendedReal Deal is not responsible for the payment of his taxes [redacted] knew that the check was going to be deposited and he personally wrote the check out clearly knowing the reason for the checkHis registration is being suspended as a result of the non-payment from him stopping this checkReal Deal played no part in that.We apologize if he feels that there was a misunderstanding in communication of this vehicle, but everything concerning the purchase of his vehicle was explained to him in detail before any contracts were signedEnclosed is proof of the check that was written and hope that this will be suffice and this matter can come to a close.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] YOU VICTOR OF REAL DEAL AUTO ARE TO FULL OF YOURSELF..YOU EXPLAINED NOTHING TO ME.WHAT YOU DID DO WAS TELL ME TO HAVE SOMEONE ELSE CONTACT YOU WHY DO YOU THINK I WENT TO OTHER AGENCYS/MEANS TO GET THROUGH,TO YOU.AS THE CONSUMER I DON,T LIKE THE AVE THIS HAS TAKEN,YOUR RESPONDS ARE CONTRARY TO REALITY,SEEM YOU HAVE ME MISTAKEN WITH SOMEONE ELSE,WITH ME YOU ARE RUDE ,SHORT IN RESPONDS,NOT PROFESSIONAL.WHAT SO EVER.I COULD NEVER ADVISE SOMEONE TO DEAL WITH YOUR LOT.I CAME TO YOU FOR INFO,SEE HOW YOU SKIP OVER THAT POINT .I, ASK THE BANK YO CONTACT YOU...................UH CUSTOMER CONCERN?

September 17.2015To Whom It May Concern;This letter is to inform that Real Deal Auto Sales is returning all monies to the financial institution first when a balance is due on the accountPer our contract with them it states that if a vehicle takes a total loss that a refund is requestedWe would like to keep our good standings with our financial institution and honor our responsibilities on the contractWe explained all this to [redacted] several timesWe hope that he understands our position in this matter.We apologize if he feels that there was a misunderstanding in communication of this vehicleEnclosed is proof that we did that and we hope that this will be suffice and this matter can come to a close.Sincerely,Real Deal Auto Sales

11/14/This letter is regarding the vehicle of *** *** *** *** *** and the matter of her repairs.
We fixed everything on her vehicle it took a little while to get a main switch for her vehicle but, we went above and beyond to fix everything on her
car!Her car is in perfect and proper working order and has been fixed for weeks!
If you have any questions or concerns please don't hesitate to call us at Real Deal Auto Sales Inc

December 22,2015To Whom It May Concern;This letter is to inform that Real Deal Auto Sales thinks *** *** is misleadHis check that he personally made out to Penn Dot for the taxes of his vehicle was part of his down payment for the vehicle*** *** then stopped payment on this check which resulted in his registration being suspendedReal Deal is not responsible for the payment of his taxes*** *** knew that the check was going to be deposited and he personally wrote the check out clearly knowing the reason for the checkHis registration is being suspended as a result of the non-payment from him stopping this checkReal Deal played no part in thatAs stated in his complaint to the Attorney General *** *** said he couldn't afford the taxes which is a clear indication as of why he stopped payment on itWe don't know anything about where his money was coming from as he stated it being borrowed from his VA insuranceAll of our customers are given clear explanations of all contracts before signingAll dealings including his tax check were explained to *** *** prior to us receiving his check and signature on his paperwork.We apologize if he feels that there was a misunderstanding in communication of this vehicleEnclosed is proof of the check and his statement to the Attorney General that was written and hope that this will be suffice and this matter can come to a close.Sincerely,

December 3,2015To Whom It May Concern;
This letter is to inform that Real Deal Auto Sales thinks *** *** is misleadHis check that he personally made out to Penndot for the taxes of his vehicle was part of his down payment for the vehicle*** *** then stopped payment on this
check which resulted in his registration being suspendedReal Deal is not responsible for the payment of his taxes*** *** knew that the check was going to be deposited and he personally wrote the check out clearly knowing the reason for the checkHis registration is being suspended as a result of the non-payment from him stopping this checkReal Deal played no part in that.We apologize if he feels that there was a misunderstanding in communication of this vehicle, but everything concerning the purchase of his vehicle was explained to him in detail before any contracts were signedEnclosed is proof of the check that was written and hope that this will be suffice and this matter can come to a closeSincerely,

To whom it may concern*** came to our dealership 2/29/looking for *** ***, at the time that she came we didn't have the car she wanted so we went and got one for her, *** she loved it and even test drove the car before signing any paper work, all of our customers get a ***
report at the time of porches so *** cannot say she didn't know about the prior accident, **.*** came to our lot months ago trying to get a new car, unfortunately her credit was so bad no bank was willing to finance her, *** *** is still driving her ** *** till today.Sincerely

To whom it may concern*** *** came to the mechanic shop we working with and needed service don to his car, the head mechanic told him that he have a few cars ahead of him and that he needed to wait for the next available spot, *** *** didn't like that and started resign his
voice and cursing at the mechanic, so he was asked politely to leave the shop and take his car to a different mechanic.*** *** have a years warranty that he can take his car to any shop he wants and the warranty will cover him
Regarding *** *** second complaint
*** *** got into an accident and total loss his car, after the total loss he came to our dealership demanding a refund for the warrantyI tried to explain to *** *** that the way it works is after a total loss the bank sends us a formal letter requesting a refund and then we will pay the bank*** *** wanted me to give him the money and got upset when I told him it's not working this waySincerelyReal Deal Auto Sales

To whom it may concern[redacted] came to our dealership 2/29/2012 looking for [redacted], at the time that she came we didn't have the car she wanted so we went and got one for her, 2000 [redacted] she loved it and even test drove the car before signing any paper work, all of our customers get a...

[redacted] report at the time of porches so **. [redacted] cannot say she didn't know about the prior accident, **.[redacted] came to our lot 8 months ago trying to get a new car, unfortunately her credit was so bad no bank was willing to finance her, [redacted] is still driving her 2000 [redacted] till today.Sincerely

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
YOU VICTOR OF REAL DEAL AUTO ARE  TO FULL OF YOURSELF..YOU EXPLAINED NOTHING TO ME.WHAT YOU DID DO WAS TELL ME TO HAVE SOMEONE ELSE CONTACT YOU WHY DO YOU THINK I WENT TO OTHER AGENCYS/MEANS  TO GET THROUGH,TO YOU.AS THE CONSUMER I DON,T LIKE THE AVE THIS HAS TAKEN,YOUR RESPONDS ARE CONTRARY TO REALITY,SEEM YOU HAVE ME MISTAKEN WITH SOMEONE ELSE,WITH ME YOU ARE RUDE ,SHORT IN RESPONDS,NOT PROFESSIONAL.WHAT SO EVER.I COULD NEVER ADVISE SOMEONE TO DEAL WITH YOUR LOT.I CAME TO YOU FOR INFO,SEE HOW YOU SKIP OVER THAT POINT  .I, ASK THE BANK YO CONTACT YOU...................UH CUSTOMER CONCERN?

The only thing that I dont have access to is the cancelled check [redacted] dosent return the checks to us. And can I get a fax number please ?

September 17.2015To Whom It May Concern;
This letter is to inform that Real Deal Auto Sales is returning all monies to the financial institution first when a balance is due on the account. Per our contract with them it states that if a vehicle takes a total loss that a refund is requested. We would like to keep our good standings with our financial institution and honor our responsibilities on the contract. We explained all this to [redacted] several times. We hope that he understands our position in this matter.
We apologize if he feels that there was a misunderstanding in communication of this vehicle. Enclosed is proof that we did that and we hope that this will be suffice and this matter can come to a close.
Sincerely,Real Deal Auto Sales

December 22,2015To Whom It May Concern;
This letter is to inform that Real Deal Auto Sales thinks [redacted] is mislead. His check that he personally made out to Penn Dot for the taxes of his vehicle was part of his down payment for the vehicle. [redacted] then stopped payment on this check which resulted in his registration being suspended. Real Deal is not responsible for the payment of his taxes. [redacted] knew that the check was going to be deposited and he personally wrote the check out clearly knowing the reason for the check. His registration is being suspended as a result of the non-payment from him stopping this check. Real Deal played no part in that. As stated in his complaint to the Attorney General [redacted] said he couldn't afford the taxes which is a clear indication as of why he stopped payment on it. We don't know anything about where his money was coming from as he stated it being borrowed from his VA insurance. All of our customers are given clear explanations of all contracts before signing. All dealings including his tax check were explained to [redacted] prior to us receiving his check and signature on his paperwork.
We apologize if he feels that there was a misunderstanding in communication of this vehicle. Enclosed is proof of the check and his statement to the Attorney General that was written and hope that this will be suffice and this matter can come to a close.
Sincerely,

To whom it may concern[redacted] came to the mechanic shop we working with and needed service don to his car, the head mechanic told him that he have a few cars ahead of him and that he needed to wait for the next available spot, [redacted] didn't like that and started resign his voice and...

cursing at the mechanic, so he was asked politely to leave the shop and take his car to a different mechanic.[redacted] have a 2 years warranty that he can take his car to any shop he wants and the warranty will cover himRegarding [redacted] second complaint[redacted] got into an accident and total loss his car, after the total loss he came to our dealership demanding a refund for the warranty. I tried to explain to [redacted] that the way it works is after a total loss the bank sends us a formal letter requesting a refund and then we will pay the bank. [redacted] wanted me to give him the money and got upset when I told him it's not working this way.SincerelyReal Deal Auto Sales

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] has not fixed everything I am still waiting for a call about my back door locks that still don't lock properly...and have not heard from Toni about the part to fix it in weeks. Both businesses need to be shut down.

September 17.2015To Whom It May Concern;This letter is to inform that Real Deal Auto Sales is returning all monies to the financial institution first when a balance is due on the account. Per our contract with them it states that if a vehicle takes a total loss that a refund is requested. We would like to keep our good standings with our financial institution and honor our responsibilities on the contract. We explained all this to [redacted] several times. We hope that he understands our position in this matter.We apologize if he feels that there was a misunderstanding in communication of this vehicle. Enclosed is proof that we did that and we hope that this will be suffice and this matter can come to a close.Sincerely,Real Deal Auto Sales

December 3,2015To Whom It May Concern;This letter is to inform that Real Deal Auto Sales thinks [redacted] is mislead. His check that he personally made out to Penndot for the taxes of his vehicle was part of his down payment for the vehicle. [redacted] then stopped payment on this check which...

resulted in his registration being suspended. Real Deal is not responsible for the payment of his taxes. [redacted] knew that the check was going to be deposited and he personally wrote the check out clearly knowing the reason for the check. His registration is being suspended as a result of the non-payment from him stopping this check. Real Deal played no part in that.We apologize if he feels that there was a misunderstanding in communication of this vehicle, but everything concerning the purchase of his vehicle was explained to him in detail before any contracts were signed. Enclosed is proof of the check that was written and hope that this will be suffice and this matter can come to a close.Sincerely,