Real Estate Trainers has been a staple in California real estate education for yearsWe strive to provide excellent customer service to those who comply with the requirements laid down by the licensing authority (in this case, The CalBRE)The California Bureau of Real Estate mandates all courses have a one year enrollmentAll of our Counselors are instructed to inform students at the time of enrollment to be sure to complete the courses within the yearOur enrollment forms, course materials (correspondence and online), maps and instructions all say "one year enrollment" [redacted] always stated to students in just this type of situation to complete the courses within the first year, print out their certificates of completion and submit those certificates within days of license renewalI understand the complaint, but this student did not abide by the enrollment agreement [redacted] PresidentReal Estate Trainers
In response to Mr [redacted] 's complaint of Real Estate Trainers:Real Estate Trainers conducts a weekend exam review course in preparation for the student's state examThe exam review course schedule is 8:30am - 5:00pm both Saturday and SundayOur guarantee policy requires the student to attend the full course the weekend prior to the state exam, not arriving late nor leaving earlyIf the student is unable to attend the full course, the student is in violation of the guarantee and is not allowed to repeat the exam review course.Because the exam review course is so content rich, from time to time the Instructor needs to make adjustments to the start or end timesThe weekend in question the Instructor adjusted the Sunday start time from 8:30am to 8:00am; notifying the students during the Saturday session numerous timesOut of in-class students, and online students Mr [redacted] was the only one who had an issue with this adjustmentWhile Mr' [redacted] attended the full session, he failed to take his state exam the following week thus voiding his guarantee.Mr [redacted] was in contact with Real Estate Trainers staff several times the week he was to take his state exam complaining of the early start time, and how he was distraughtI made the decision to go around company policy and allow Mr [redacted] to attend the very next weekend with a word of caution that the class could start early that Sunday.The following week Mr [redacted] logged in to the online webinar at 12:08pm Saturday afternoon, a full three and a half hours lateMr [redacted] is in violation of our policy, and will not be allowed back [redacted] President Real Estate Trainers
Real Estate Trainers has been a staple in California real estate education for yearsWe strive to provide excellent customer service to those who comply with the requirements laid down by the licensing authority (in this case, The CalBRE)The California Bureau of Real Estate mandates all courses have a one year enrollmentAll of our Counselors are instructed to inform students at the time of enrollment to be sure to complete the courses within the yearOur enrollment forms, course materials (correspondence and online), maps and instructions all say "one year enrollment" [redacted] always stated to students in just this type of situation to complete the courses within the first year, print out their certificates of completion and submit those certificates within days of license renewalI understand the complaint, but this student did not abide by the enrollment agreement [redacted] PresidentReal Estate Trainers
In response to Mr [redacted] 's complaint of Real Estate Trainers:Real Estate Trainers conducts a weekend exam review course in preparation for the student's state examThe exam review course schedule is 8:30am - 5:00pm both Saturday and SundayOur guarantee policy requires the student to attend the full course the weekend prior to the state exam, not arriving late nor leaving earlyIf the student is unable to attend the full course, the student is in violation of the guarantee and is not allowed to repeat the exam review course.Because the exam review course is so content rich, from time to time the Instructor needs to make adjustments to the start or end timesThe weekend in question the Instructor adjusted the Sunday start time from 8:30am to 8:00am; notifying the students during the Saturday session numerous timesOut of in-class students, and online students Mr [redacted] was the only one who had an issue with this adjustmentWhile Mr' [redacted] attended the full session, he failed to take his state exam the following week thus voiding his guarantee.Mr [redacted] was in contact with Real Estate Trainers staff several times the week he was to take his state exam complaining of the early start time, and how he was distraughtI made the decision to go around company policy and allow Mr [redacted] to attend the very next weekend with a word of caution that the class could start early that Sunday.The following week Mr [redacted] logged in to the online webinar at 12:08pm Saturday afternoon, a full three and a half hours lateMr [redacted] is in violation of our policy, and will not be allowed back [redacted] President Real Estate Trainers