Real Help Decorative Concrete

[redacted] I was out at your property located at [redacted] after having completed work there It was noted that there was some damage done from the previous winter and that we would replace that portion that was cracked and separated from the front steps This being a small job we tried to fit it in with another job that was local in your area to be as economical as possible As I’m sure you are aware this didn’t happen We still plan on standing behind our product and already stated promise that we would replace that section of concrete Please use this letter as our letter of intent to replace that section of concrete off the front steps for you in the seasonWe apologize for the delay and lack of response and assure you that you will be satisfied with our communication and customer service from this point on Professionally Yours, Joshua Broad, Owner

The claims by real help are falseI have pages of text messages in regards to issues that were sent to Josh the ownerI understand that concrete cracks but the end of my driveway was done wrongJosh even admitted it was done wrongHe did have it redone but it is still wrongALL I want is for the end of my driveway to be fixed and to look like the job I paid him to doI can share the text messages between myself and Josh over the course of a yearSending me his attorney information just shows me that once he got paid I became an ex customer I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

As stated in our phone conversation, I apologize for the way we handled your complaint in reference to the patio we poured for you in 2014. We are currently working on a better way to handle incoming complaints and figure out resolutions that are fair for both the client and the
contractor. That being said, all we can do moving forward is work towards a resolution. As soon as the weather cooperates, I would like to come back out to your property and discuss a solution in person in which we are all satisfied. Please use this letter as my letter of intent for action. Thank you for your understanding and anticipated cooperation as we strive to make you satisfied and happy with not only your project but our company

We completed scheduled repairs for her project yesterday. Attached are pictures showing repairs have been done. Please reflect this complaint as resolved and closed. Thank you!

Thank you for reaching out to the Revdex.com with your complaint of our business The Revdex.com is here to remedy issues amongst businesses and consumers, especially when the business or contractor does not make good faith on their end with the customer That being said, I want to make
it clear that we are, and always have been in communication with you regarding your project It is true that after signing your job in March, you were given a tentative scheduled date for May As stated in our email that was sent to you, which I will attach to this complaint, being at the mercy of the weather, equipment, customers, and other variables, sometimes delays do occur We then did give you a tentative date for July 18th, which you expressed your displeasure with via email I then did my best to move jobs around to accommodate your schedule, which I was happy to do so You then contacted our office via email on Sunday, July 3rd, and then by phone on July 4th, which as I’m sure you are aware, our offices were closed due to the holiday weekend Before being able to contact you on July 5th, which was the Tuesday following the holiday weekend, we received a phone call from *** * *** *** *** *** to discuss your project We told Carol that we were going to complete your job on Monday, July 11th We also contacted you from our office the same day to inform you of the same After talking with you, you were OK with this time frame and we then confirmed our schedule On Friday, we received an email from you stating that you wanted to exercise the option of receiving your deposit back Debbie, one of our office support staff members, contacted you stating that we were going to send your deposit back without hesitation After communicating this with you, you then reached out to the Revdex.com to discuss your complaint I will say the same thing to the Revdex.com as I have said to you We will be sending your deposit money back TODAY, Monday, July 11th On the phone, you stated that you felt like you were being “screwed over” by our company and that we never intended to complete your job As I said in response, that is not how we operate business and we had every intention of completing your job, attached is your contract, spec sheet, and actual job diagram to prove that we went through a process to protect both of us I apologize that this is how our customer/contractor relationship has to end, but I feel that it is best for both parties Please respond back to the Revdex.com to state that this issue has been resolved once you receive your deposit check back

The consumer has contacted Revdex.com to reopen the complaint She has been told she is on the schedule but no one has come

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The homeowner is correct She has been put on the schedule, however she was never given a specific date If you reference her contractwhich is attached It does state that we are not responsible for pitting, spalling, or pop outs Unfortunately these are things that we cannot control due to weather, wear and concrete mix That being said, Real Help Concrete does stand behind our work, and even when it is not our fault for the concrete failing, we still try to ensure proper quality Which is why, we will resurface this area for the homeowner, but ask for their patience and understanding in this matter We have been in contact Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I do not accept until I get a call about getting this fixedYour own company saidthey were pursuing a lawsuit against the concrete company ages agoThat is not our fault! This has gone on way too long.Sick of making calls and you had bad concrete and my steps are a mess! Get over here and get it doneThe weather was good all summer!

I want to take the time to address your project at ** *** *** and the lack of customer support on our behalf. We are currently underway of creating a better process to efficiently and effectively handle customer complaints. Although I can only apologize for your past
experience with us, moving forward I would like to express our intent to fix your issue and come to a resolution for your project. You have brought it to our attention that your concrete has pitted on the surface. Although as stated in your contract that you signed that the contractor is not liable for such issues, we do believe that we should offer a certain quality to our customers With that being said, please use this letter as our letter of intent to fix your surface issue in the upcoming 2016 season. At your convenience, please contact me at *** to discuss your project in detail. I look forward to hearing from you and I look forward to having your front stoop looking proper and how a Real Help job should look. Thank you in advance for your anticipated cooperation. Professionally Yours, Joshua B***, Owner

The claims by real help are false. I have pages of text messages in regards to issues that were sent to Josh the owner. I understand that concrete cracks but the end of my driveway was done wrong. Josh even admitted it was done wrong. He did have it redone  but it is still wrong. ALL I want is for the end of my driveway to be fixed and to look like the job I paid him to do. I can share the text messages between myself and Josh over the course of a year. Sending me his attorney information just shows me that once he got paid I became an ex customer. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]            I was out at your property located at [redacted] after having completed work there.  It was noted that there was some damage done from the previous winter and that we would replace that portion...

that was cracked and separated from the front steps.  This being a small job we tried to fit it in with another job that was local in your area to be as economical as possible.  As I’m sure you are aware this didn’t happen.  We still plan on standing behind our product and already stated promise that we would replace that section of concrete.  Please use this letter as our letter of intent to replace that section of concrete off the front steps for you in the 2016 season. We apologize for the delay and lack of response and assure you that you will be satisfied with our communication and customer service from this point on.     Professionally Yours, Joshua Broad, Owner

Real Help Concrete response to Mr. [redacted]Before I address the complaint below, I would like to state that Real Help Concrete stands behind its work and services provided.  Upwards of 100 plus positive reviews online can attest to our quality and standards being one of the highest in the industry, both locally and nationally.  As always, it is concerning when a customer has a negative experience with our company.  But there comes a point, where the consumer is unrealistic with their expectations and portrays a hostile demeanor, which leads us to our issue with Mr. [redacted].  The concrete installation for the job in this complaint was installed according to specifications and industry standards in the 2015 season.  Now, approximately 12 months later and after a Buffalo winter, Mr. [redacted] has voiced a complaint surrounding his concrete.  In response to his complaint, I both communicated with Mr. [redacted] and recently reviewed the work that was installed approximately one year ago.  I explained the characteristics of concrete to Mr. [redacted], as well as, how this particular concrete developed exactly as concrete should under circumstances.  My company prides itself both on great craftsmanship and customer service, and while we provided both under these circumstances, this particular customer remains unhappy due to (1) unrealistic expectations and (2) his failed attempt to extort free labor and materials in exchange for not filing was and is in fact, a false complaint and an abuse of the Revdex.com ratings system.  Our explanation is below.     As stated by Mr. [redacted] in the Revdex.com complaint, he states that I never stopped over to his property to discuss his concerns.  This is in fact not true, as I was at his property Wednesday, July 13th, 2016 at 1955 hours.  I have attached the text message proof of this occurrence.  I then text the homeowner, which he made it very clear that this was the best way for him to communicate, not the other way around, and stated that I was there and did look over the job.  I then asked for some time to get back to him to reference his concerns with the project via email instead of text message.  Please be aware that Real Help Concrete employs a two-person office staff to handle all incoming inquiries, concerns, and estimates during the concrete season from 730AM - 6PM, Monday through Friday.  If texting was an issue to Mr. [redacted], (which mode of communication was at his request) he had every ability to contact our office to speak with our staff.   Throughout this Revdex.com complaint Mr. [redacted] makes false claims and unfounded accusations, as he did via text message as well.  The homeowner’s job was completed in full when he made final payment with the company.  He is correct in stating that he did pay in full and with cash.  The homeowner claims that the job looks horrible and that the workmanship completed at his property was subpar and not up to industry standards.  Real Help Concrete prides itself on the quality of our work, our customer communication, and the handling of issues or concerns.  As the owner of Real Help Concrete, I will stand behind my crew, my secretary staff, and the quality of our work time after time.  That being said, I will also admit when we are wrong and there is an issue at a project we completed.  I have no reservation stating that the job completed at [redacted] was well within specs of industry standards.  I ask that anyone anticipating on using Real Help Concrete to complete their concrete project, stop by this address and take a look at what one of our “bad” jobs looks like.  I think you will be pleasantly surprised that even our so-called “bad” jobs still looks good after going through a Buffalo winter.  I have attached the picture of what Mr. [redacted] is complaining about which are several small cracks within his curb joint cut at the end of his apron.  The actual intention of the curb joint is to absorb stress and abuse from vehicle traffic and plow damage so that the cracks do not continue up the apron of the driveway.  Therefore, minor cracks may appear in the curb joint caused by third parties.  Here, the driveway was appropriately protected by the curb joint.  He also claims there are issues with the concrete surface.  Upon inspection, I have not noticed anything but ordinary driveway wear and tear.  I am attaching photos of the project so you can look for yourself.  Please note, these photos were taken July 19th, 2016 at roughly 830 hours from the public street as I did not want to enter Mr. [redacted]’s premises.   Mr. [redacted] claims that a business of our caliber should not be allowed to operate in New York State.  Well, this business just won best in decorative concrete for the Buffalo region this past year.  This can attest to the quality of work and service we put forth.  It is unfortunate that Mr. [redacted] believes that he was wronged by our company, but as I have stated previously, I will stand behind my crew, and my work especially in this instance where the job not only looks good but is structurally sound.  I have attached a copy of Mr. [redacted]’s contract with highlighted annotations for your reference as well.  Mr. [redacted]’s claims are truly meritless.   I also have retained a lawyer due to both Mr. [redacted]’s false allegations and harassing and threatening communications sent to my cell phone, and have asked that he direct further communications to my lawyer rather than to me personally.  That letter is also attached.  As I’ve said before, our upwards of 100 positive reviews online heavily outweigh our bad, and for those that are negative, we make every effort to address the customer’s concerns, investigate the complaint, correct any issue caused by our company without charge, and to provide a reasonable solution to issues arising from some other cause..

Real Help Concrete response to Mr. [redacted]Before I address the complaint below, I would like to state that Real Help Concrete does stand behind their work and services provided, when warranted.  Our upwards of 100 plus positive reviews online can attest to our...

quality and standards being one of the highest in the industry, both locally and nationally.  As always, it is concerning when a customer has a negative experience with your company.  But there comes a point, where the consumer is unrealistic with their expectations and portrays a hostile demeanor, which leads us to our issue with Mr. [redacted].  As stated by Mr. [redacted] in the Revdex.com complaint, he states that I never stopped over to his property to discuss his concerns.  This is in fact not true, as I was at his property Wednesday, July 13th, 2016 at 1955 hours.  I have attached the text message proof of this occurrence.  I then text the homeowner, which he made it very clear that this was the best way for him to communicate, not the other way around, and stated that I was there and did look over the job.  I then asked for some time to get back to him to reference his concerns with the project via email instead of text message.  (Please be aware that Real Help Concrete employs 2 secretaries to handle all incoming inquiries, concerns, and estimates during the concrete season from 730AM - 6PM, Monday through Friday.  If texting was an issue to Mr. [redacted], he had every ability to contact our office to speak verbally.)  Throughout this Revdex.com complaint by the Mr. [redacted], he makes false claims and unfounded accusations, as he did via text message as well.  The homeowner’s job was completed in full when he made final payment with the company.  He is correct in stating that he did pay in full and with cash.  The homeowner claims that the job looks horrible and that the workmanship completed at his property was subpar and not up to industry standards.  Real Help Concrete prides itself on the quality of our work, our customer communication, and the handling of issues or concerns.  As the owner of Real Help Concrete, I will stand behind my crew, my secretary staff, and the quality of our work time after time.  That being said, I will also admit when we are wrong and there is an issue at a project we completed.  I have no reservation stating that the job completed at [redacted] was well within specs of industry standards.  I ask that anyone anticipating on using Real Help Concrete to complete their concrete project, stop by this address and take a look at what one of our “bad” jobs looks like.  I think you will be pleasantly surprised that even our so-called “bad” jobs still looks good after going through a Buffalo winter.  I have attached the picture of what Mr. [redacted] is complaining about which are several small cracks within his curb joint cut at the end of his apron.  The actual intention of the curb joint is for this to happen so that the cracks do not continue up the apron when vehicle traffic or plow damage occur.  He also states issues with the concrete surface.  Upon inspection, I have not noticed anything that warrants a refund or repairs at this time.  I am attaching photos of the project so you can look for yourself.  Please note, these photos were taken July 19th, 2016 at roughly 830 hours from the public street as I did not want to enter Mr. [redacted]’s premises.  Mr. [redacted] claims that a business of our caliber should not be allowed to operate in New York State.  Well, this business just won best in decorative concrete for the Buffalo region this past year.  This can attest to the quality of work and service we put forth.  It is unfortunate that Mr. [redacted] believes that he was wronged by our company, but as I have stated previously, I will stand behind my crew, and my work especially in this instance where the job not only looks good but is structurally sound.  I have attached a copy of Mr. [redacted]’s contract with highlighted annotations for your reference as well.  I also have retained a lawyer in reference to Mr. [redacted] and ask that he no longer contact our company or my cell phone.  Any inquiries or concerns from him can be directed to my lawyer.  That letter is also attached.  Please let [redacted] know that as an unsatisfied customer, he has every right to take my company to court if he believes he was wronged.  I encourage him to exercise this right.  I have resources available and intend on using them to their fullest extent to fight Mr. [redacted] in court.  I will no longer sit idle and allow the very, very few customers who believe they have an issue, instead of civilly conversating about their concerns, to continually downgrade myself and my company.  As I’ve said before, our upwards of 100 positive reviews online heavily outweigh our bad, and for those that are negative, if applicable, we do try and make them right.