Real Movers Moving and Storage, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My complaint doesn't change one bitIf you look at many other review sites, there have been many negative reviews on ***, *** *nd even the complaint on the Revdex.com are "exactly" the same complaints others have towards this companyIn my opinion, my experience with this company is not an isolated incidentMany others a few months before and after me have experienced the same problemsI never expected that this company would make good or try to resolve their failuresMy complaint is being filed solely to let potential customers know of the business practices of this company:- promised furniture and items would arrive in perfect condition (which doesn't happen) - lost and damaged (on several other complaints)- extra charges at the last moment (even though promised to wrap everything perfectly) (on several other complaints)- Very hostile foreman (yelling at an year old lady)- Damaged door during moving process (which is also the same issue on another complaint)- Showing up multiple hours late to start move (on several other complaints)- Leaving their warehouse after projected delivery date (also on several other complaints)- The worst (20+ calls left unanswered from the moment they had my furniture) (on almost every complaint seen)- In my opinion, questionable feedback as every time a negative complaint is filed on another review, multiple positive reviews appear (I have a hard time believing a "competitor" would leave multiple positive reviews for another company)? Perfect example of why I questionA negative star was left on July ***Immediately following this star review (same complaints as mine), 5-Star GLOWING reviews are left on the same dayThis is very common, which I have never seen for any other companyHummm? So my issue with this company is with the delivery (least of my concern), damage, broken promises and customer service.Instead of trying to do damage control, maybe they should be working on fixing the problems that so many customers are reporting.*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.This is now resolved and settled.
Sincerely,
*** ***

Dear ***, I sincerely apologize that you had a negative experience during part of your move with our companyI am glad to say that this issue has been resolvedI regret if there was any miscommunication from the sales department or foreman in regards to the time frame for deliveryWe do
offload items into our central warehouse to process the inventory prior to dispatch assigning the load to a delivery driverWe are conducting an investigation in regards to why this miscommunication occurredIn an attempt to accommodate our customer’s wishes, we do aim to deliver as close to the first available delivery date as possibleHowever, delivery dates are not guaranteed and delivery can take up to days after your first available dateThis information was presented to you by the foreman and signed for prior to the loading of any of your items on the pidateWe strongly suggest all of our customers take the time to review all documentation prior to signingWe do provide an electronic copy of your estimate to be e-signed in order to reserve your move with usDocumentation can be provided upon requestI hope we can come to a quick resolutionBest Regards, Joe P***

Dear *** ***, I sincerely apologize that you had a negative experience during your move with our companyI regret if there was any miscommunication in regards to the process used for pricing or the amount of space your items occupiedThe box on the truck used for pick up often have different
heights and widths than the trailer on the truck used for deliveryI believe this is where the confusion about the amount of space occupied by your couch stems fromThe customer service and sales team does not have access to adjust the inventory within 24-hours prior to your move to prevent any discrepancies during the process of dispatching the movers and prepared contracts from the office to the location of your pick-upThe foreman did go over your inventory with you and open a revised estimate prior to the loading of any of your itemsThis revised estimate was presented to you by the foreman and signed for prior to the loading of any of your items on the pidateThese documents also reviewed the accepted methods of payment and corresponding policiesWe strongly suggest all of our customers take the time to review all documentation prior to signingWe do provide an electronic copy of your estimate to be e-signed in order to reserve your move with usWe regret that there was any misunderstanding in regards to whether or not any of our representatives were employees or contractorsA portion of our representatives are Independent ContractorsThis means that while they are not employees of the company, all services rendered and materials used while the Contractor is working as an entity under our company are actually oursThis means that we do take great pride in who we allow to represent our companyI deeply apologize that you had such a hard time contacting and working with our Customer Service departmentWe are currently working on re-staffing and restructuring our Customer Service department to ensure that these issues cease immediatelyI can assure you that the appropriate repercussions have been taken in regards to the issues you incurredWhile, I fully empathize with any damages to your sentimental itemsYou were offered, and subsequently chose to forego the Full (Replacement) Value ProtectionInstead, opting to waive the Full (Replacement) Value Protection for the lower Released Value of 60-cents-per-pound Per ArticleWe recommend you immediately file a claim in order to seek a settlement for any loss and/or damagesI believe you have received the contact information to make an insurance claim in regards to your damaged goodsIf you haven’t than please reach out and I would be glad to assist in making sure you have the needed information to file a claim Documentation can be provided upon requestI hope we can come to a quick resolutionBest Regards, Joe P***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseI was not given the opportunity to use the cubic feet given to me. The original truck that came was never used. They stated that they were unable to use that truck and then brought a different rental truck. I was informed that if I did not use the truck that came and sign the paperwork, I would have to pay them for packing the boxes and then pay more for unpacking. They new that I had to have everything moved out that day and they said that this was the only way it was going to happen. I was left no choice at that time. I immediately called your office and they stated that they would take care of it as soon as the items were delivered.If all of this was on the up and up, why could I not get anyone to speak with me until I contacted the Revdex.com? I was also told that this would be reviewed and no one would call me, answer a call, return a message (phone or email). Also, no one has even tried to reach out to me to work something out. Why? Why? Why?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***, I sincerely apologize for any inconvenience these issues may have caused youI have taken the liberty of resubmitting to management your concerns in regards of your accountManagement reached out to you in regards of settling your concerns and complaintsManagement attempted to settle with you as far as compensation for your inconveniencesUnfortunately you declined management settlement offerManagement has tried their best to provide you with a good settlement offerAlso, I apologize that management could not locate your missing itemsThey continuously reached out to the driver and warehouse manager to locate the missing items that were listed on your accountAnd we are still trying to locate your missing itemsThe Claims Department information was provided to you to submit a claimsPlease follow up with the claims department in regards of any damaged or missing items or existing claimsThe claims department will correspond with you as far as reimbursementI understand that there were a few things on your account that you addressed with Real Movers Moving and Storage, and I would just like to let you know that we take customer feedback very seriously as we are always striving to improve our servicesNew training has been in place to ensure that these issues do not occur to any of our existing and potential customersPlease do not hesitate to contact us if we can be of any further assistanceThank you for choosing Real Movers Moving and StorageSincerely, *** ***

To whom it may concern, I sincerely apologize that the customer had a negative experience during her move with our companyThe crew did arrive outside of the customer’s piwindow and I am truly sorry for that delaySometimes things are outside of our control and delays occasionally occur
While the original estimate was for approximately $4000, this was to reserve cubic feet on our truckWhen our crew arrived at the job site, they loaded this amount, along with an additional cubic feet before they ran out of space on the truckThe office is closed on Saturday, out of respect to the owner and his religion, so the customer was unable to contact our customer service departmentWe dispatched a truck out to the customer on MondayThis had to be treated as a separate move as a new crew and truck were dispatched and the original pick up had already occupied more space than the original estimate had provided forWhile I apologize that the customer feels that she was forced to sign contracts, I do not feel this is accurateThe customer had every right to not open a revised estimate and only used the original cubic feetThe customer also had every right to not schedule a second move with our companyThe check provided by the customer on pickup was returnedIn an effort to adhere to the customer’s preferred delivery time frame, we did suggest that she reimburse this amount via a direct deposit into our accountWaiting for another form of payment such as a check to clear could cause a delay in dispatching her itemsUnfortunately, the customer had her move scheduled during the same time frame as Hurricane IrmaWe did get the delivery out prior to the storm hittingHowever, the evacuation cause major traffic jamsThe delivery driver was caught in this horrible traffic causing a delayThe manager had also evacuated and was in contact with the customer multiple times every day leading up to deliveryDocumentation can be provided upon requestI hope we can come to a quick resolutionBest Regards, Joe P***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
None of my concerns were addressed. I maintain that there were fraudulent charges and although I was given a form to sign, I had not opened one box and if I wanted my boxes and furniture unloaded I did not have the option to not sign the form. I have since filed an insurance claim and was offered $for my trouble. This is nothing less than insulting. So I will pursue other means of restitution
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***, I sincerely apologize that you had a negative experience during your move with our companyI regret if there was any miscommunication from the sales department in regards to the time frame for deliveryIn an attempt to accommodate our customer’s wishes, we do aim to deliver as
close to the first available delivery date as possibleHowever, delivery dates are not guaranteed and delivery can take up to days after your first available dateThis information was presented to you by the foreman and signed for prior to the loading of any of your items on the pidateI fully empathize with any damages to your sentimental itemsYou were offered, and subsequently chose to forego the Full (Replacement) Value ProtectionInstead, opting to waive the Full (Replacement) Value Protection for the lower Released Value of 60-cents-per-pound Per ArticleWe recommend you immediately file a claim in order to seek a settlement for any loss and/or damagesI believe you have received the contact information to make an insurance claim in regards to your damaged goodsIf you haven’t than please reach out and I would be glad to assist in making sure you have the needed information to file a claimDocumentation can be provided upon requestI hope we can come to a quick resolutionBest Regards, Joe P***

To whom it may concern, While I apologize that the customer feels that he was forced to sign contracts, I do not feel this is accurateThe customer had every right to not open a revised estimate and only used the original cubic feet reserved on the estimateI cannot justify compensating the customer on charges that were agreed to and signed for prior to the any services being performedDocumentation can be provided upon requestI hope we can come to a quick resolutionBest Regards, Joe P***

Dear *** ***, I sincerely apologize that you had a negative experience during your move with our companyI regret if there was any miscommunication from the sales department or foreman in regards to the time frame for deliveryWe do offload items into our central warehouse to process the
inventory prior to dispatch assigning the load to a delivery driverWe did express that it would take time to locate the missing items as we were conducting a full investigation that did result in locating the itemsI deeply apologize that you had such a hard time contacting and working with our Customer Service departmentWe are currently working on re-staffing and restructuring our Customer Service department to ensure that these issues cease immediatelyI can assure you that the appropriate repercussions have been taken in regards to the issues you incurredWhile, I fully empathize with any damages to your sentimental itemsYou were offered, and subsequently chose to forego the Full (Replacement) Value ProtectionInstead, opting to waive the Full (Replacement) Value Protection for the lower Released Value of 60-cents-per-pound Per ArticleWe recommend you immediately file a claim in order to seek a settlement for any loss and/or damagesI believe you have received the contact information to make an insurance claim in regards to your damaged goodsIf you haven’t than please reach out and I would be glad to assist in making sure you have the needed information to file a claim Documentation can be provided upon requestI hope we can come to a quick resolutionBest Regards, Joe P***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] While the person responding noted multiple things in the contract, he did not mention the deceitful behavior conducted from the beginning while speaking with multiple sales and operations people while they closed the deal and from the customer service employees while I was having the trouble. Customer Service kept telling me to let them continue and we would figure it all out at the end. It was basically extortion from the packers and drivers in raising my price at the last minute after they had already improperly packed and had it all sitting in my house. They refused to pack the truck until I agreed to a ridiculous much higher price knowing that I was closing on my house in hours. Most every box was packed with extra room at the top causing the price to escalate since it was charged by the cubic foot. They brought in a truck that was the same size as the one that was at the house and said it was larger. They did not fill that truck as 1/of it was empty and it was not packed to the ceiling.I feel that this company was extremely untruthful and allowed contractors to take advantage of their customers. The problems are that I was lied to about using contractors and the company basically dropped me once they had the money.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I continue to be totally amazed at the lack of the customer service from this companyJust the idea of even considering asking me to settle for $only if I remove my complaint is Unheard ofI had to pay a minimum of $dollars out of pocket for their unorganized company and the aggravation that we continue to indure is totally unacceptableThis company needs to reimburse me the full amounts and return my stolen tubs that they still locateThey should be closed down and not have a chance to loose any other families very memorable and unreplaceble family heirloomsPlease assist me with resolving this ongoing dilemma
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We have filed a claim for the damaged goods with no resolution We have also filed a police report for stolen goods I have not heard from anyone from the movers at all regarding the stolen property I will not settle this complaint until I compensated for my losses As noted in the response "customer selected the cents per pound option", I was not given an option to select anything The rep that sold me the move told me many times this was a full service move, so it was misrepresented from the start
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Absolute lie...my wife went over the inventory for and a half hours with the salesman in detail, room by roomSecondly she was talked out of the other insurance by the driver so we were never offered a resolution and 3rd if we had times the inventory then why was it delivered in one foot truck and only 1/of anotherThe 3rd was shared by another customers beloningsWe were charged for a full tractor trailerWe are missing that muchAlso in order to collect with insurance you need to provide serial numbers and sales receiptsAbsolutely uselessWe are missing so much
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Complaint *** is resolved, please close.Thanks!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Nice: blame the consumerTo respond to the two points you chose to address: the sales and the foreman never shared that my furniture may take up to days past your projected delivery time, which I was least of all concerned aboutAs for the insurance, again your foreman offered this cents per $not per pound or we could pay for this outrageous priced optionYour foreman recommended the cents per $as our best option, stating we could file through our homeownersThis was at 8:at night (hours late) and we were now under an extreme time crunchIf we had had any choices we would have told your guys to leave and gone a different route.You never mentioned the "many extra delivery charges" or how they showed up hours late and moved us in the dark at 8:p.m., nor the extremely aggressive / disrespectful behavior from your foreman yelling at my year old mother, threatening to walk off the job, the damage done to our house, plus unanswered phone calls after the move, the many broken promises, the extra hotel bill Richard Rogers from your company promised to pay because your men were so late that we now needed to spend nights instead of night on the road, etc., etcThe problems and broken promises go on and on.My complaint is exactly the same as many others have reviewed on ***, My Moving Reviews, etcexcept for your many "STAR" ratings that always seem to appear after some of the negative reviews are postedAttached is a picture of the caution from My Moving Reviews regarding some suspicion on your many "STAR reviews"Many of these positive reviews are also on Revdex.comMy error was that I didn't do my homeworkI was tired and I bought your salesman pitch hook, line and sinker and did I sink! I didn't expect that your company would try to make things rightThis is just to let others know to be very cautious and do their homework so they don't have the same losses as me. *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***, I sincerely apologize that you had a negative experience during your move with our companyI regret if there was any miscommunication from the sales department in regards to the time frame for deliveryIn an attempt to accommodate our customer’s wishes, we do aim to deliver as close
to the first available delivery date as possibleHowever, delivery dates are not guaranteed and delivery can take up to days after your first available dateThis information was presented to you by the foreman and signed for prior to the loading of any of your items on the pidateI can assure you that we are not “playing games” and have conducted a thorough investigation into your missing itemsWe have begun to identify some of the missing items such as the giant teddy bear and are in the process of shipping these items to youOur recommendation is for you to begin the claims process as soon as possibleIt is my understanding that you have received the contact information to make an insurance claim for any missing and/ or damaged itemsIf you haven’t, than please reach out and I would be glad to assist in making sure you have the needed information to file a claimDocumentation can be provided upon requestI hope we can come to a quick resolutionBest Regards, Joe P***

Again mor[redacted].... My wife would have been there if you would have sent the right size truck the first time. She waited over a week for the second wrong size truck to show up. Ohhh wait you had the cubic feet figured out. This is getting old. You send a false statement and I respond. We want a monetary refund. Nothing else will male us whole. You disrupted our life loss our belongings and broke most of the reat.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]What your driver did by strong-holding me was wrong.  I did call your office and they assured me that we just needed to continue and they would correct the size of the shipment on the paperwork and then credit me once the original paperwork was returned by the driver.  They said that they would be able to clearly tell that the space on the truck was not used.  There was nothing else that I could do at that time due to closing on the house.  After the driver left, I called your company again and again for several days.  No one would speak to me with any resolution.  I was continually told that I needed to speak with a manager and that no one was available.  They continued to take my name and number, however, no one would call.  I even emailed your companies customer service and no one responded.I find this to be quite a dishonest practice of your company.  You did not honor your promises, you forced me to sign shipping documents with the understanding that you would determine what space I actually used and that you would credit me upon completion.  You did not pack as promised, unload as promised and broke many items due to poor packing.  You also used labor force and brought them into my home.I am looking for compensation and a refund for the issues listed above.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]