Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I never once recieved an invoice from Real Pro, what I was referencing was the one I saw that they submitted to my insurance, which my insurance gave me a copy of AFTER the check had been cut Again, I am letting go of the charges that don't pertain to my unit that my insurance didn't catch (i.eprecautions for birds which I do not own but my neighbor does, and another unit owners name on my invoice as well, charging for appliance cleaning when none of my appliances were affected, emergency call which I did not make) You were compensated for the mitigation As I have stated over and over, the repairs (not completed) that the insurance paid that was part of the original check is what I want back I still have concrete floor that my insurance check was supposed to cover getting new flooring I have spoken to the HOA about these other charges you mentioned They said nothing is labelled by unit There's no way to tell who they are billing for, and again, you have been compensated by my insurance company for the mitigation on my unit Especially billing for things that do not pertain to me, so again, I just need the repair money back I still cannot fathom how this company gets away with thisI know I am not the only one ] Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I consider this complaint resolved Regards, [redacted] ***
We take these matters very seriouslyPlease contact Real Pro Headquarters at ###-###-#### or via email at [email protected] The work Real Pro Completed on this project was for Emergency servicesThe work was performed, inspected by this individuals insurance company, and the insurance company agreed to pay Real Pro for the services rendered and completedReal Pro uses a 3rd party estimating software, approved by the insurance to estimate the costs of emergency servicesThese prices are not set by Real Pro, but by a software that the insurance community accepts as fair market valueThe software sets a price on each task per zip code completed, and does so independently from the contractor or insurance companies influenceReal Pro also submitted: Attendance logs, task logs, equipment inventories, equipment maps, equipment drying logs, photos graphs, and videos of the project start to finishThis in combination with the independent invoicing made it simple for the customers insurance company conclude the work was done properly and completedThe payment Real Pro received was for work previously completed, and Not to complete a future repairReal Pro has gone to great lengths to be very transparent in the contracts and steps of water damage cleanupThe contract states very clearly what it is, and what Real Pro was to doThe contract even goes further to state what the contract is not, specifically stating, "This is NOT a repair contract", in a bold box across the top of the contractReal Pro gives our customers the option to use another contractor on the repair by separating the emergency cleanup from the repairsContract #- "authority to mitigate" is the contract this customer signed, and Real Pro completedContract #"Contract for Repairs" is the contract this customer did not sign, nor engageIf this customer would like to engage a Repair contract with Real Pro, please contact usAs to a refund for said bogus charges, the insurance company agreed to a fair market price for the work completed and paid Real Pro accordinglyThe insurance company and Real Pro have agreed to a legitimate invoice.Real Pro was hired to contain further damages in this condoReal Pro contained the damagesThe insurance company agreed Real Pro completed the servicesThe insurance company agreed to a fair market value of the services rendered, based on a 3rd party pricing systemThe insurance company paid Real Pro
We take these matters very seriouslyHowever, we have no record or recollection of any experience fitting your story and description, nor can we verify anything about your identity from your Report, which appears to have just been created for the purpose of disparaging our trusted and honest businessReal Pro does complete all mitigations with Zero down, and payments are received after only after completionThis report has been made months after the stated date, and days after Real Pro has gone to a non-operating business statusWhich would make it impossible for any warranty to be givenDetailed invoices are given to every customerOur billing practices and terms are accepted prior to commencing work per our contractsIf work had not completed we do not understand why someone would have paid, what they claim to be the entire amount owed, weeks after the stated start dateWe could continue with more information to rebuttal such claims made in this report, but we truly desire to handle complaints first hand with the individual to ensure the best resolutionPlease contact Real Pro via email at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I never once recieved an invoice from Real Pro, what I was referencing was the one I saw that they submitted to my insurance, which my insurance gave me a copy of AFTER the check had been cut Again, I am letting go of the charges that don't pertain to my unit that my insurance didn't catch (i.eprecautions for birds which I do not own but my neighbor does, and another unit owners name on my invoice as well, charging for appliance cleaning when none of my appliances were affected, emergency call which I did not make) You were compensated for the mitigation As I have stated over and over, the repairs (not completed) that the insurance paid that was part of the original check is what I want back I still have concrete floor that my insurance check was supposed to cover getting new flooring I have spoken to the HOA about these other charges you mentioned They said nothing is labelled by unit There's no way to tell who they are billing for, and again, you have been compensated by my insurance company for the mitigation on my unit Especially billing for things that do not pertain to me, so again, I just need the repair money back I still cannot fathom how this company gets away with thisI know I am not the only one ] Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I consider this complaint resolved Regards, [redacted] ***
We take these matters very seriouslyPlease contact Real Pro Headquarters at ###-###-#### or via email at [email protected] The work Real Pro Completed on this project was for Emergency servicesThe work was performed, inspected by this individuals insurance company, and the insurance company agreed to pay Real Pro for the services rendered and completedReal Pro uses a 3rd party estimating software, approved by the insurance to estimate the costs of emergency servicesThese prices are not set by Real Pro, but by a software that the insurance community accepts as fair market valueThe software sets a price on each task per zip code completed, and does so independently from the contractor or insurance companies influenceReal Pro also submitted: Attendance logs, task logs, equipment inventories, equipment maps, equipment drying logs, photos graphs, and videos of the project start to finishThis in combination with the independent invoicing made it simple for the customers insurance company conclude the work was done properly and completedThe payment Real Pro received was for work previously completed, and Not to complete a future repairReal Pro has gone to great lengths to be very transparent in the contracts and steps of water damage cleanupThe contract states very clearly what it is, and what Real Pro was to doThe contract even goes further to state what the contract is not, specifically stating, "This is NOT a repair contract", in a bold box across the top of the contractReal Pro gives our customers the option to use another contractor on the repair by separating the emergency cleanup from the repairsContract #- "authority to mitigate" is the contract this customer signed, and Real Pro completedContract #"Contract for Repairs" is the contract this customer did not sign, nor engageIf this customer would like to engage a Repair contract with Real Pro, please contact usAs to a refund for said bogus charges, the insurance company agreed to a fair market price for the work completed and paid Real Pro accordinglyThe insurance company and Real Pro have agreed to a legitimate invoice.Real Pro was hired to contain further damages in this condoReal Pro contained the damagesThe insurance company agreed Real Pro completed the servicesThe insurance company agreed to a fair market value of the services rendered, based on a 3rd party pricing systemThe insurance company paid Real Pro
We take these matters very seriouslyHowever, we have no record or recollection of any experience fitting your story and description, nor can we verify anything about your identity from your Report, which appears to have just been created for the purpose of disparaging our trusted and honest businessReal Pro does complete all mitigations with Zero down, and payments are received after only after completionThis report has been made months after the stated date, and days after Real Pro has gone to a non-operating business statusWhich would make it impossible for any warranty to be givenDetailed invoices are given to every customerOur billing practices and terms are accepted prior to commencing work per our contractsIf work had not completed we do not understand why someone would have paid, what they claim to be the entire amount owed, weeks after the stated start dateWe could continue with more information to rebuttal such claims made in this report, but we truly desire to handle complaints first hand with the individual to ensure the best resolutionPlease contact Real Pro via email at [redacted]