Real Property Management Chicago Group

Good Afternoon [redacted] I wanted to reach out to you apologizing for the misunderstanding over the phone regarding your applicationInitially when we spoke I informed you and your boyfriend, that you two were declined due to certain reasons and that you guys qualified for a co signerI understand at the time you did not want to have to go with a co signer which was fineI did also advise you to go ahead and apply alone IF you were confident that your income and credit would be sufficient enough to be approvedI do understand why you thought that could've meant you would be approved on your own which is not what I intended to imply at the timeI do apologize for the miscommunicationPer RPM , we will be refunding you in full for the application feePlease respond directly to this email with a forwarding address which we can mail the refund check toAgain I do apologize for the misunderstanding and inconvenience this may have caused

Initial Business Response / [redacted] (1000, 8, 2014/07/30) */ Dear Ms [redacted] , Please note that we have received your complaint and are unsure of the reason for this complaintYou have mentioned on the 27th of June that you are vacating the property and have not returned any calls or responded to us or the vendors that are trying to access the property neither have you paid rent for the months of June or July Your complaints have been regarding the fact that the other rental properties are being leased out for less and as we mentioned that is up to the owner and you signed a lease agreementIn reference to the maintenance complaints, there has been work orders that have been processed during your tenancy whereby a service personnel has visited the property and made several repairs- some cosmetic items you mentioned were also catered to as a special courtesy to youPlease note that this a rental property can have issues and every issue has been responded to in a reasonable and timely fashion except for the fact that you have not paid rents in a timely fashion per the rental agreementIt is now July 30th, and we have still not heard back from you neither have we been given confirmation that you have vacated the property as you had stated you would and are not paying rent per your agreementYou are actually in a breach of your lease agreementPlease do feel free to contact us and we will try to work with youThank you Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/08/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Actually, the statements made are liesYour company failed to stay within the terms of the lease by satisfying the work orders that were placed with in fourteen daysThe mold grew in the apartment and you had your 'maintenance personell' enter the unit and PAINT YES PAINT over the issueThe apartment flooded more than three times in one week and it was never treated as a emergency issueI was forced to live with out plumbing for days on numerous occasionsThe number of work orders should not matter when they were not done correctly or were not fufilled in the first placeJust as my requests went unanswered on top of your company and Sebastien the owner making accusations tht I was lying about the issues; your calls went unansweredLegally I have to the end of the month to vacate and that is within the terms of the leaseThis complaint has been made because all of the workers that I have encountered lied to meThe complaint has been made because there is still moldThe complaint has been made because your company has not been truthful with me as far as the other unitsI was told July 9, the units were no longer available when in turn was able to make an appointment for a showing as well as other people I referred that will no longer seek housing from the owner an the companyThe health department, building inspectors and alderman has been contacted on behalf of this property as wellComplaints have been made further than this oneInstead of accommodating myself and family you forced me to make a decision that put me into preterm labor due to all of the stressYour company obviously wants to make profit rather than making sure tenants are safe in the property that you manageYou all took short cuts instead of properly repairing a situation that is extremly harmfulRent for June has been paid in fullIf your company took the tenants serious maybe you could have avoided thisThanks Final Business Response / [redacted] (4000, 12, 2014/08/07) */ Dear Resident, once again, we thank you for responding to us and appreciate that you acknowledge that work was being done and that maintenance personnel did come out to the property on several occasionsThe backing up of water in the unit was unfortunate and we do apologize about the inconvenience caused by the same- please keep in mind that there are certain circumstances that we unable to guarantee and are naturally out of our control, however, as a management co, we do try and cater to all issues as they occur and have done the same for hundreds of tenants that have been with us for yearsIn regards to the flooding, as was previously mentioned, we could not control the same, however, we do have record showing that maintenance personnel were at the property and replaced sump pumps on different occasions and also showed you how the issue occurred and that you should not be disposing towels in the toiletAlso, you have failed to mention that there were several items that were completed for you as special requests as they were cosmetic in nature but were done for youAlso, you have not paid July rent and only paid partial rent and did not move out until AugustYou signed a contractual lease agreement and should understand the terms of thatWe understand that you were unhappy that the other units in the building are renting for less than yours, however, it is important for you to understand that you personally agreed to the rent amount and should not be upset about the sameThe rental amounts for the other units when you signed the lease were actually more than your however the owner has reduced the price as they have not rented yetPlease understand that we only want to do what is fair and you have moved out even though you have signed a binding lease agreementIt is unfortunate that you believe that every person you have dealt with has lied to you, including city workers, outside maintenance vendors and our staff that have personally tried to help you on several occasionsWe understand that you did deal with some inconveniences, however, they were out of our control and we did everything reasonable and even more to try and help youYour complaint does not have any true ground as you are upset that other rental properties are cheaper than yours and it is not fair that you submit a complaint because of thisWe do apologize, however, it is not fair to have the owners of the property suffer because you are unwilling to abide by your rental terms It would also be great if you actually paid the rent for the month of July which you have not paid and is past due whereby you were living in the property but have not even mentioned once in your complaints that you always paid rent late, did not pay any late fees and now have not paid for a full month not even considering Aug or the reminder portion of your leaseThis is a reason why several properties in Chicago have gone into foreclosure, whereby tenants dont pay rent and therefore owners cannot continue to afford the property and this is affecting very many peoplePlease think about this Thank you and once again please do let us know if we can actually help and we would be glad to try and do so

Initial Business Response / [redacted] (1000, 8, 2015/04/29) */ Dear resident, we thank you for taking your time to contact usWe understand your position and deeply apologize as understand that no one wants to be in that type of positionWe would like to take this opportunity to let you know that it is our policy to respond to any and all maintenance matters in a timely manner and we are proud to say that we are normally able to dispatch vendors whereby our residents are very satisfiedAs you may know, we are a large property management company and we are regularly complimented on our efforts, however, sometimes we can make mistakes or items may be out of our controlFor instance, we may want to replace a roof within an hour of being informed that it is damaged, however, that may not be logistically possible and we understand that becomes an inconvenience to the residents at the propertyI have reviewed your maintenance request again, and your case is very similar, as you mentioned, the first maintenance personnel was at the property within days of you informing us and replaced the ejector pump- this is very reasonable and we are sure you agree, and other issues were then catered to as requiredWe hope you understand that it is not possible to guarantee that there will be no maintenance problems at a property, and we do not want you to believe that there will never be any problems in the future, however, we want to assure you that we will always handle any maintenance issues in a timely mannerIssues like this can happen and we hope that you understand that fixing the actual problem is costly, however, it must be done in order to cater to you; our valued tenant, however, unfortunately, and per your your lease agreement, we are unable to refund rent for a maintenance issue and we really do hope that you understand thisYou are a valued tenant and we want you to know that we appreciate you and would be glad to help in any way, as you know we have sent maintenance personnel to replace the carpet and fix other problems as you already mentioned Once again, we do appreciate you contacting us as it gives us the opportunity to review work that has happened againAs mentioned, we want to ensure that you are catered to correctly and per your lease agreementThe issues presented have been catered to in a timely manner as coordinated with you and once again, we apologize that no compensation is possible per the lease agreement and we hope you understand that it would not be feasible to pay tenants an inconvenience fee due to maintenance issues that happen during tenancy- maintenance issues in most cases can not foreseen or avoided and we are sure you do understand thisHowever, we do want to once again highlight that we appreciate you as a valued tenant, please do feel free to contact us at any time if you have any questions and for issues that you may face in the future Thank you, Management Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Landlord, I do understand the magnitude of the services you have to offer to a multitude of tenants with issues, but it still does not negate the fact that although as I stated, the first maintenance person was on sight within days of informing you to replace the ejector/sump pump, but it took additional days to send a crew for clean upI could have personally had a proffesional clean up crew at this property within hoursThis means for an entire days there was physical evidence of feces and soiled and soaked carpet on the lower levelTo date, there has been no "Professional Clean Up." As you stated, "Other issues were catered to as required" is not completely trueYour company did remove/replace the ejector/sump pump after days, but only to protect your investmentIt took more days for carpet removal/replacement and I would like to point out once again, poor sanitization and clean up was performedWith that said, your company proceeded to charge a $late fee due to me withholding rent until the proper clean up was performed, which should be waived as having some compassion for what my family and I have enduredAs you stated, compensation is not possible for the entire months rent, but for quarter of the month of March my family and I were heavily inconvenienced with flooding, soiled flooring/ carpet and No SanitizationThe fair solution would be to reduce next months rent by 25% to show good faith in as you previously stated, "Mistakes."

Initial Business Response / [redacted] (1000, 21, 2015/02/11) */ the owners complaint is that we charged $extra, she stated that we should be charging $even though I explained this to her and she understood but stated that she didnt care as she would just file a Revdex.com complaintI have attached the agreement which clearly shows the charge and other termsThe upsetting thing in this situation is that the client was with us for a full year and received a special promotion for months of free management (half of the year) and is still doing this as she knows that she can take advantage of the same

Revdex.com:
I am closing this complaint with the notation that RPM initially refused to address my complaint and replied with further threats of extending the delay to 45-days, in violation of the terms of my lease. I had to contact my landlord (RPM's client) to intervene in resolving the issue. My landlord took swift action in contacting RPM and directing them to issue my refund by noon the next day, to which RPM complied. I received my deposit and I am satisfied with the resolution.
I am closing complaint ID *** as resolved with no issues pending.
Sincerely,
*** ***

MONEY GRAB!!!!! I PUT IN A APPLICATION FOR $DOLLARS TO RENT A TOWNHOUSE AT *** *** *** *** *** IL I AM SECTION I PASSED ALL BACKGROUND CHECKS AND CREDIT CHECKS ,THEY SAID IT TAKES BUSINESS DAYS TO GET RESULTSI CALLED THE NEXT AM TO FOLLOW UP [LESS THAN 24HOURS LATER].THEY TOLD ME I WAS DECLINED I ASK WHY ANGIE SAID I WOULD GET A EMAIL EXPLAINING WHY SO I GOT MY PERSONAL AGENT TO CALL AND ASK WHY SHE ASKED FOR A SUPERVISOR [OF CORSE NO ONE WAS AVAILABLE,ANGIE TOLD MY AGENT IT TAKES BUSINESS DAYS TO GET A ANSWER SO AGAIN MONEYGRAB!!!!

I had the misfortune of entering into a year-long contract with RPM Chicago to serve as property managers for my rental property in the Chicago suburbsRPM provided little to no oversight of the tenants, charged late fees that they kept for themselves and also stole property out of the unit when it was vacated by the tenantsAs an out-of-state owner, using RPM was more of nuisance than managing it myself from many many miles awayThey were a costly and inefficient solution for property management
They only collected money and conducted one insepectionUse this company at your own risk

Revdex.com:
I am closing this complaint with the notation that RPM initially refused to address my complaint and replied with further threats of extending the delay to 45-days, in violation of the terms of my lease. I had to contact my landlord (RPM's client) to intervene in resolving the issue. My landlord took swift action in contacting RPM and directing them to issue my refund by noon the next day, to which RPM complied. I received my deposit and I am satisfied with the resolution. I am closing complaint ID *** as resolved with no issues pending.
Sincerely,
*** ***

Initial Business Response /* (1000, 8, 2015/04/29) */
Dear resident, we thank you for taking your time to contact usWe understand your position and deeply apologize as understand that no one wants to be in that type of positionWe would like to take this opportunity to let you know that
it is our policy to respond to any and all maintenance matters in a timely manner and we are proud to say that we are normally able to dispatch vendors whereby our residents are very satisfiedAs you may know, we are a large property management company and we are regularly complimented on our efforts, however, sometimes we can make mistakes or items may be out of our controlFor instance, we may want to replace a roof within an hour of being informed that it is damaged, however, that may not be logistically possible and we understand that becomes an inconvenience to the residents at the propertyI have reviewed your maintenance request again, and your case is very similar, as you mentioned, the first maintenance personnel was at the property within days of you informing us and replaced the ejector pump- this is very reasonable and we are sure you agree, and other issues were then catered to as requiredWe hope you understand that it is not possible to guarantee that there will be no maintenance problems at a property, and we do not want you to believe that there will never be any problems in the future, however, we want to assure you that we will always handle any maintenance issues in a timely mannerIssues like this can happen and we hope that you understand that fixing the actual problem is costly, however, it must be done in order to cater to you; our valued tenant, however, unfortunately, and per your your lease agreement, we are unable to refund rent for a maintenance issue and we really do hope that you understand thisYou are a valued tenant and we want you to know that we appreciate you and would be glad to help in any way, as you know we have sent maintenance personnel to replace the carpet and fix other problems as you already mentioned
Once again, we do appreciate you contacting us as it gives us the opportunity to review work that has happened againAs mentioned, we want to ensure that you are catered to correctly and per your lease agreementThe issues presented have been catered to in a timely manner as coordinated with you and once again, we apologize that no compensation is possible per the lease agreement and we hope you understand that it would not be feasible to pay tenants an inconvenience fee due to maintenance issues that happen during tenancy- maintenance issues in most cases can not foreseen or avoided and we are sure you do understand thisHowever, we do want to once again highlight that we appreciate you as a valued tenant, please do feel free to contact us at any time if you have any questions and for issues that you may face in the future
Thank you,
Management
Initial Consumer Rebuttal /* (3000, 10, 2015/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Landlord,
I do understand the magnitude of the services you have to offer to a multitude of tenants with issues, but it still does not negate the fact that although as I stated, the first maintenance person was on sight within days of informing you to replace the ejector/sump pump, but it took additional days to send a crew for clean upI could have personally had a proffesional clean up crew at this property within hoursThis means for an entire days there was physical evidence of feces and soiled and soaked carpet on the lower levelTo date, there has been no "Professional Clean Up." As you stated, "Other issues were catered to as required" is not completely trueYour company did remove/replace the ejector/sump pump after days, but only to protect your investmentIt took more days for carpet removal/replacement and I would like to point out once again, poor sanitization and clean up was performedWith that said, your company proceeded to charge a $late fee due to me withholding rent until the proper clean up was performed, which should be waived as having some compassion for what my family and I have enduredAs you stated, compensation is not possible for the entire months rent, but for quarter of the month of March my family and I were heavily inconvenienced with flooding, soiled flooring/ carpet and No SanitizationThe fair solution would be to reduce next months rent by 25% to show good faith in as you previously stated, "Mistakes."

Initial Business Response /* (1001, 12, 2014/05/09) */
Initial Consumer Rebuttal /* (3000, 15, 2014/05/12) */
The business has failed to address the complaints that were madeMy response to their complaints against me regarding breech of contract is as followsAfter the
e-mails back and forth with the various members of management in which I requested termination and the phone discussion I had with Mr***, there was a message sent to Mr*** via the online management tool that has since been conveniently deleted by the business whereby I had called for the contract to be terminated once the day period as prescribed in the contract was metThe business did not respond to that communication nor did they delist my property or return my keys prior to the day periodBy not releasing my property the business' claim of breech of contract is baselessI do not owe the business any termination fees whatsoever given their failure to release my property within the contractually agreed upon time periodAnd let me make myself perfectly clear when I say that in no way shape or form was the business trying to help me by offering me highly over priced services and requesting lease underwriting fees in advertisements to potential tenants that was never disclosed contractually or communicated in any way shape or formThe business has failed to respond to these specific complaintsIn the event the business chooses to pursue a legal suit against me I will counter with a suit of my own seeking full payment for the amount of rent that I could have made in the days that the business was controlling my property, plus interest, as well as punitive damages for the slandering of my name by claiming that I am falsifying information, in addition to reimbursement of attorney fees that I will incur in suitI will also counter by pursuing a separate class action suit to seek compensation for all former and current customers who have encountered the same service I haveI will fight any lawsuit filed against me with unwavering vigor and relentlessness to the full extent of the law until justice prevails

The situation has been resolved and the client has rescinded her compliantThere was a misunderstanding that has been clearedThank You!

Good Afternoon [redacted]
" background-"> I wanted to reach out to you apologizing for the misunderstanding over the phone regarding your applicationInitially when we spoke I informed you and your boyfriend, that you two were declined due to certain reasons and that you guys qualified for a co signerI understand at the time you did not want to have to go with a co signer which was fineI did also advise you to go ahead and apply alone IF you were confident that your income and credit would be sufficient enough to be approvedI do understand why you thought that could've meant you would be approved on your own which is not what I intended to imply at the timeI do apologize for the miscommunicationPer RPM , we will be refunding you in full for the application feePlease respond directly to this email with a forwarding address which we can mail the refund check toAgain I do apologize for the misunderstanding and inconvenience this may have caused

I left my home in Skokie, in the care of Real Property Management.. I signed a contract where I was not only promised to find me a tenant but also keep an eye on my property. I moved to FL with this peace of mind. When after 6 months or so, when I did not hear about any inspection and how everything was, I was told that they will not report unless there is something negative to share. when I got very upset and wanted to cancel my contract, I was again convinced that they do inspect and that I can request more if I want..

2 weeks back my tenant called to say he would like to leave.. due to some medical emergency. I decided to sell the house and when a realtor stopped by to look at the house, he informed me that the house is in horrible condition. There are many more people living in the house (multiple families) who were not on the lease.. and another shocking new I got was, that my tenant went on month to month lease for for over a year and I was not informed.

Please do not make the same MISTAKE I did by trusting this company. They will take your money and do not give you service they promise.

Thanks

Good Afternoon [redacted]      I wanted to reach out to you apologizing for the misunderstanding over the phone regarding your application. Initially when we spoke I informed you and your boyfriend, that you two were declined due to certain reasons and that you guys qualified for a co...

signer. I understand at the time you did not want to have to go with a co signer which was fine. I did also advise you to go ahead and apply alone IF you were confident that your income and credit would be sufficient enough to be approved. I do understand why you thought that could've meant you would be approved on your own which is not what I intended to imply at the time. I do apologize for the miscommunication. Per RPM , we will be refunding you in full for the application fee. Please respond directly to this email with a forwarding address which we can mail the refund check to. Again I do apologize for the misunderstanding and inconvenience this may have caused.

Initial Business Response /* (1000, 8, 2014/07/30) */
Dear Ms. [redacted],
Please note that we have received your complaint and are unsure of the reason for this complaint. You have mentioned on the 27th of June that you are vacating the property and have not returned any calls or responded...

to us or the vendors that are trying to access the property neither have you paid rent for the months of June 2014 or July 2014. Your complaints have been regarding the fact that the other rental properties are being leased out for less and as we mentioned that is up to the owner and you signed a lease agreement. In reference to the maintenance complaints, there has been 11 work orders that have been processed during your tenancy whereby a service personnel has visited the property and made several repairs- some cosmetic items you mentioned were also catered to as a special courtesy to you. Please note that this a rental property can have issues and every issue has been responded to in a reasonable and timely fashion except for the fact that you have not paid rents in a timely fashion per the rental agreement. It is now July 30th, and we have still not heard back from you neither have we been given confirmation that you have vacated the property as you had stated you would and are not paying rent per your agreement. You are actually in a breach of your lease agreement. Please do feel free to contact us and we will try to work with you. Thank you
Initial Consumer Rebuttal /* (3000, 10, 2014/08/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Actually, the statements made are lies. Your company failed to stay within the terms of the lease by satisfying the work orders that were placed with in fourteen days. The mold grew in the apartment and you had your 'maintenance personell' enter the unit and PAINT YES PAINT over the issue. The apartment flooded more than three times in one week and it was never treated as a emergency issue. I was forced to live with out plumbing for days on numerous occasions. The number of work orders should not matter when they were not done correctly or were not fufilled in the first place. Just as my requests went unanswered on top of your company and Sebastien the owner making accusations tht I was lying about the issues; your calls went unanswered. Legally I have to the end of the month to vacate and that is within the terms of the lease. This complaint has been made because all of the workers that I have encountered lied to me. The complaint has been made because there is still mold. The complaint has been made because your company has not been truthful with me as far as the other units. I was told July 9, 2014 the units were no longer available when in turn was able to make an appointment for a showing as well as other people I referred that will no longer seek housing from the owner an the company. The health department, building inspectors and alderman has been contacted on behalf of this property as well. Complaints have been made further than this one. Instead of accommodating myself and family you forced me to make a decision that put me into preterm labor due to all of the stress. Your company obviously wants to make profit rather than making sure tenants are safe in the property that you manage. You all took short cuts instead of properly repairing a situation that is extremly harmful. Rent for June 2014 has been paid in full. If your company took the tenants serious maybe you could have avoided this. Thanks.
Final Business Response /* (4000, 12, 2014/08/07) */
Dear Resident, once again, we thank you for responding to us and appreciate that you acknowledge that work was being done and that maintenance personnel did come out to the property on several occasions. The backing up of water in the unit was unfortunate and we do apologize about the inconvenience caused by the same- please keep in mind that there are certain circumstances that we unable to guarantee and are naturally out of our control, however, as a management co, we do try and cater to all issues as they occur and have done the same for hundreds of tenants that have been with us for years. In regards to the flooding, as was previously mentioned, we could not control the same, however, we do have record showing that maintenance personnel were at the property and replaced 2 sump pumps on different occasions and also showed you how the issue occurred and that you should not be disposing towels in the toilet. Also, you have failed to mention that there were several items that were completed for you as special requests as they were cosmetic in nature but were done for you. Also, you have not paid July rent and only paid partial rent and did not move out until August. You signed a contractual lease agreement and should understand the terms of that. We understand that you were unhappy that the other units in the building are renting for less than yours, however, it is important for you to understand that you personally agreed to the rent amount and should not be upset about the same. The rental amounts for the other units when you signed the lease were actually more than your however the owner has reduced the price as they have not rented yet. Please understand that we only want to do what is fair and you have moved out even though you have signed a binding lease agreement. It is unfortunate that you believe that every person you have dealt with has lied to you, including city workers, outside maintenance vendors and our staff that have personally tried to help you on several occasions. We understand that you did deal with some inconveniences, however, they were out of our control and we did everything reasonable and even more to try and help you. Your complaint does not have any true ground as you are upset that other rental properties are cheaper than yours and it is not fair that you submit a complaint because of this. We do apologize, however, it is not fair to have the owners of the property suffer because you are unwilling to abide by your rental terms.
It would also be great if you actually paid the rent for the month of July which you have not paid and is past due whereby you were living in the property but have not even mentioned once in your complaints that you always paid rent late, did not pay any late fees and now have not paid for a full month not even considering Aug or the reminder portion of your lease. This is a reason why several properties in Chicago have gone into foreclosure, whereby tenants dont pay rent and therefore owners cannot continue to afford the property and this is affecting very many people. Please think about this.
Thank you and once again please do let us know if we can actually help and we would be glad to try and do so.

Tenant was concerned about charges to her ledger that would affect her security deposit.  After careful review of those charges, we removed them. The Sec Deposit for the full amount of $1,227.33 was returned to the tenant on 05/13/16. She was informed that the charges on her ledger were removed...

and that she would be receiving the full Sec Deposit back.

Initial Business Response /* (1000, 21, 2015/02/11) */
the owners complaint is that we charged $5 extra, she stated that we should be charging $100 even though I explained this to her and she understood but stated that she didnt care as she would just file a Revdex.com complaint. I have attached...

the agreement which clearly shows the charge and other terms. The upsetting thing in this situation is that the client was with us for a full year and received a special promotion for 6 months of free management (half of the year) and is still doing this as she knows that she can take advantage of the same.

Initial Business Response /* (1000, 6, 2015/10/01) */
Dear [redacted] , thank you for informing us of all ongoing issues at your residence, we are glad that we were able to complete all the repairs, please understand that we cannot provide credits for any of your personal property,...

however we would like to advise you to claim rental insurance for any damages to your personal property. We do recommend to all our tenants they get renters insurance to protect their personal belongings.
Initial Consumer Rebuttal /* (3000, 8, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
NOT EVERYTHING NOTED WAS FIXED ALL THEY DID WAS CHANGE OUT THE BATH TUB AND LEAKS UNDER THE FLOOR THAT LEAD TO BEDROOM. NOW THE RUG IS DAMANGED, WHICH I DO NOT WANT TO BE HELD RESPONSIBLE. OUTSIDE WATER PIPE AND VALVE ALSO FIXED BUT LEAKS TO WATER VALVE INSIDE LAUNDRY ROOM STILL LEAKING I HAVE A BUCKET UNDER IT. HOLES IN GARAGE ROOF ARE STILL THERE. MY DAMAGE TO MY DRESSER WAS A DIRECT RESULT OF PROPERTY NEGLIGENCE FOR MONTHS 3 MONTHS OF NON STOP WATER AROUND BEDROOM AND DRESSER WHICH EVERYONE THAT CAME TOOK A PICTURE OF INCLUDING MYSELF.THIS WAS TO SHOW THEM THE EXTENT OF THE DAMAGE BEING INCURRED.
Final Business Response /* (4000, 10, 2015/10/06) */
We apologize for the inconvenience, we would like to resolve whatever remaining items that have not been addressed. You may do so in creating another work order with us. We have and also will try to reach out to you again to see if there's anything else we can do. Unfortunately we can not replace any damaged personal property. We would like to advise you again to file a claim with your insurance, which we advise all of our tenants to get.
Final Consumer Response /* (4200, 12, 2015/10/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already have a work order with these things mentioned pending since 1st week of june

Initial Business Response /* (1000, 21, 2015/02/11) */
the owners complaint is that we charged $5 extra, she stated that we should be charging $100 even though I explained this to her and she understood but stated that she didnt care as she would just file a Revdex.com complaint. I have attached the...

agreement which clearly shows the charge and other terms. The upsetting thing in this situation is that the client was with us for a full year and received a special promotion for 6 months of free management (half of the year) and is still doing this as she knows that she can take advantage of the same.

Initial Business Response /* (1000, 8, 2015/04/29) */
Dear resident, we thank you for taking your time to contact us. We understand your position and deeply apologize as understand that no one wants to be in that type of position. We would like to take this opportunity to let you know that it is...

our policy to respond to any and all maintenance matters in a timely manner and we are proud to say that we are normally able to dispatch vendors whereby our residents are very satisfied. As you may know, we are a large property management company and we are regularly complimented on our efforts, however, sometimes we can make mistakes or items may be out of our control. For instance, we may want to replace a roof within an hour of being informed that it is damaged, however, that may not be logistically possible and we understand that becomes an inconvenience to the residents at the property. I have reviewed your maintenance request again, and your case is very similar, as you mentioned, the first maintenance personnel was at the property within 2 days of you informing us and replaced the ejector pump- this is very reasonable and we are sure you agree, and other issues were then catered to as required. We hope you understand that it is not possible to guarantee that there will be no maintenance problems at a property, and we do not want you to believe that there will never be any problems in the future, however, we want to assure you that we will always handle any maintenance issues in a timely manner. Issues like this can happen and we hope that you understand that fixing the actual problem is costly, however, it must be done in order to cater to you; our valued tenant, however, unfortunately, and per your your lease agreement, we are unable to refund rent for a maintenance issue and we really do hope that you understand this. You are a valued tenant and we want you to know that we appreciate you and would be glad to help in any way, as you know we have sent maintenance personnel to replace the carpet and fix other problems as you already mentioned.
Once again, we do appreciate you contacting us as it gives us the opportunity to review work that has happened again. As mentioned, we want to ensure that you are catered to correctly and per your lease agreement. The issues presented have been catered to in a timely manner as coordinated with you and once again, we apologize that no compensation is possible per the lease agreement and we hope you understand that it would not be feasible to pay tenants an inconvenience fee due to maintenance issues that happen during tenancy- maintenance issues in most cases can not foreseen or avoided and we are sure you do understand this. However, we do want to once again highlight that we appreciate you as a valued tenant, please do feel free to contact us at any time if you have any questions and for issues that you may face in the future.
Thank you,
Management
Initial Consumer Rebuttal /* (3000, 10, 2015/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Landlord,
I do understand the magnitude of the services you have to offer to a multitude of tenants with issues, but it still does not negate the fact that although as I stated, the first maintenance person was on sight within 2 days of informing you to replace the ejector/sump pump, but it took 5 additional days to send a crew for clean up. I could have personally had a proffesional clean up crew at this property within 24 hours. This means for an entire 7 days there was physical evidence of feces and soiled and soaked carpet on the lower level. To date, there has been no "Professional Clean Up." As you stated, "Other issues were catered to as required" is not completely true. Your company did remove/replace the ejector/sump pump after 2 days, but only to protect your investment. It took 5 more days for carpet removal/replacement and I would like to point out once again, poor sanitization and clean up was performed. With that said, your company proceeded to charge a $90 late fee due to me withholding rent until the proper clean up was performed, which should be waived as having some compassion for what my family and I have endured. As you stated, compensation is not possible for the entire months rent, but for 1 quarter of the month of March my family and I were heavily inconvenienced with flooding, soiled flooring/ carpet and No Sanitization. The fair solution would be to reduce next months rent by 25% to show good faith in as you previously stated, "Mistakes."