Real Property Management Colorado LLC

We respectfully disagree with [redacted] position The inspections have never been done at months intervals [redacted] lease began in January of and inspections were conducted in April, July and October with the next inspection scheduled for the month of January In August an additional inspection was made as it was a fire inspection required by the HOA to be completed within a certain timeframe [redacted] lease grants Real Property Management Colorado the authority to inspect the property upon provision of reasonable notice Per Real Property Management Colorado’s agreement with the owner of the property, Real Property Management Colorado has agreed to inspect the property periodically throughout the year [redacted] request to have inspections only once or twice a year would not be in compliance with Real Property Management Colorado's agreement with the property owner

We have reviewed [redacted] complaint We disagree that there is or was black mold in the shower upon [redacted] move-in Someone has been out to the property to address the discoloration around the bathroom faucet and shower The discoloration was not black mold If [redacted] still believes there is black mold at the property then per his lease agreement he needs to call in a work order to the maintenance line, so someone can come out and examine this area Per [redacted] lease he accepted the property in as is condition The owner of the property opted not to patch and paint the nail holes There was no agreement to patch or paint the nail holes prior to [redacted] move-in In addition [redacted] lease specifically prohibits him from painting/altering the property By painting the property [redacted] is in violation of his lease [redacted] has already been in communication with our Vice President [redacted] regarding the paintingThe owner of the property thought that he had a mail key to provide to [redacted] When it was learned that he did not [redacted] was informed by [redacted] in our office that he should go to the post office and secure a key We then learned from [redacted] that the post office stated these mailboxes were privately owned At that time a locksmith went out to the property to change the lock on the mail box [redacted] was provided with mail keys by the locksmith Our records indicate that the locks were changed on August 2nd which was less than weeks from the time [redacted] lease beganUpon receiving [redacted] maintenance request regarding the ice maker leaking, Real Property Management Colorado dispatched maintenance personnel to the property The maintenance personnel advised they were unable to repair leak in the drain trough and advised that the fridge be replaced At this time the owner of the property was advised by Real Property Management Colorado of the situation and the owner stated that he would take care of the fridge and contact the tenant We are unaware what other companies have been out to the property to look at the refrigerator as we have only sent out one company for the initial complaint on the refrigeratorWe have followed up with the owner and he was unresponsive to our inquiries After receiving [redacted] complaint on Thursday we reached out to the owner again and let him know that if we did not hear from him that we would be addressing the refrigerator The owner of the property contacted us Friday and stated that he would be in contact with [redacted] The owner is in the process of ordering a replacement for the refrigerator If [redacted] has not received any communication from the property owner we ask that he call our office and ask for [redacted] in the maintenance department

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We have reviewed [redacted] ’s complaint and respectfully disagree We did not state in our response that [redacted] would receive the entire deposit back Instead we stated, “The disbursement of the security deposit will be handled as outlined in the lease agreement and the tenant’s mosheet will be reviewed as well We can let [redacted] and [redacted] know that there will not be a deduction for cleaning.” Light bulbs were replaced at [redacted] ’s expense as outlined in the lease agreement Per the lease agreement number 22, “Lessee agrees to change any inoperable light bulbs during Lease Term and agrees to make sure all light bulbs are operational upon Lease expirationLessee will be charged parts and labor for all inoperable light bulbs once Lessee has vacated the Premises.” Per the lease agreement number 37, “Unless Lessee notifies Lessor on MoInspection form to the contrary within calendar days, Lessee is conclusively deemed to have: (a) inspected the property and its contents; (b) to have found the same in good condition; and (c) waived inspection and repair of the property and its contents by Lessor(s) The kitchen light was not noted on your mosheet while you did denote other items in the kitchen Per the lease agreement if the item was not noted on the MoInspection form the item was deemed to be in good condition, thus the resulting repair is your expenseOn the MoInspection form it was not noted that there were nails in the walls Per the lease agreement number 13, “Lessee agrees not to attempt to make any repairs which may be necessary This applies, but is not limited to painting, changing locks on doors, applying or attaching anything to walls or ceilings that will require corrective maintenance, etc.” You were also advised in the Move-Out instructions to remove all nails from the walls All the nails were not removed which resulted in the need to send someone out to remove the nailsBoth bedrooms (bedroom/study) needed repair of the blind/curtain You were only charged for the repair in one of the rooms as the other room was noted on your MoInspection formAlthough you mentioned other doors on your MoInspection form you did not mention a broken/missing doorstop for the bathroomYou were charged to re-install the shower head On your MoInspection form you did state a new shower head was needed; however, the shower head that you un-installed is the one that was put back in and the current tenant has not reported any issues Per your lease agreement number 13, “Lessee agrees not to attempt to make any repairs which may be necessary This applies, but is not limited to painting, changing locks on doors, applying or attaching anything to walls or ceilings that will require corrective maintenance, etc.” Per your lease you should not have installed a new shower head or toilet seats And since you opted to install your own shower head you should have re-installed the shower head that you took down Per your lease agreement number 37, “When moving out, Lessee agrees to surrender the property in the same condition as when received ” The drywall damage was not related to the curtain/blind A picture of the damage has been uploaded There was nothing noted on the MoInspection form regarding this damage as being pre-existingThe charges against [redacted] ’s security deposit were based on the lease agreement and made in consideration with the MoInspection form that [redacted] submitted days after move-in The lease agreement is clear that items not noted will be the tenant’s responsibility The MoInspection form all states, “All items must be noted or will be charged upon move-out.” No refund of the amount withheld will be made

We have reviewed [redacted] complaint and respectfully disagree Upon signing the lease our office provided [redacted] with the contact information for the HOA If [redacted] had questions regarding his parking space, the HOA would have been able to confirm where he should park Real Property Management did not tow the vehicle nor are we responsible for the parking lot condition of the community Both of these items were done by the HOA Typically before a vehicle is towed it is required that notice is placed on the vehicle with a deadline to move the vehicle This would have been done by the HOABoth the leasing agent and the individual who completed the lease signing with [redacted] state that he was given one building key upon his move-in A couple weeks after mo [redacted] roommate contacted us requesting a second key The HOA was then contacted and a second key was ordered by the owner We assume this is the key [redacted] mentions receiving in the mail as Real Property Management did not mail a keyMaintenance personnel have been in contact with the tenant regarding oven racks The racks are not available at Home Depot nor does the appliance store carry the racks The appliance store is fabricating the racks and they should be shipped next week The door knob and sink sprayer were going to be addressed when maintenance returned with the oven racks We have asked maintenance personnel to go ahead and contact [redacted] and to complete the repair to the door knob and sink sprayer We have reviewed the work order history and this is the first to our knowledge that we have heard of mice in the property If there is still a problem with mice, please contact the maintenance line at [redacted]

Complaint: I am rejecting this response because: [redacted] is my father and was concerned for my safety and my childrenI'm so sorry that the company is so perplexed that a concerned father would stand up for his kidsThis management company is discriminating and harassingThey allow for people to be thrown on the streetI just want to be able to stay in the home until lease is up and not feel threatened that we are going to be kicked outI want to be able to know my kids are safe and able to havel have, a roof over our heads I want our guest to be able to stay otherwise he is homeless and this company is inhumane Sincerely, [redacted] ***

We apologize for the inconvenience [redacted] has experienced As a token of good faith in an effort to resolve this we will refund [redacted] the $administrative fee The $will be refunded upon [redacted] agreement that the complaint has been resolved and there are no outstanding matters as related to this complaint

We have reviewed [redacted] ’s complaint and respectfully disagree with many of the statements made It is important to note that Real Property Management Colorado is unable to control or dictate the actions of any tenant residing within properties that are managed by Real Property Management ColoradoWe apologize to [redacted] that it did take several trips for the maintenance contractors to complete the work that needed to be completed As of this time though to our knowledge all repairs that were to be made by Real Property Management Colorado were completed We disagree with [redacted] that the tenant was not held responsible for damage to the property The tenant was charged approximately $in damages The tenant was charged to repaint the rooms that were painted without authorization Unfortunately, Real Property Management Colorado doesn’t reside with the tenant and cannot control the tenant’s actions All but one main key was returned, and it was noted that there was a missing garage remote at the time the move-out inspection was completed Real Property Management Colorado’s maintenance director reached out to the tenant asking them to provide the key and garage remote The tenant did not respond to our request At that point a work order was put in for the purchase of an additional remote along with the garage being re-programmed/resetThis amount was charged to the tenant At this time [redacted] has been sent $for maintenance costs that she paid out of pocket The additional $for maintenance paid by [redacted] has been invoiced to the tenant and Real Property Management Colorado is trying to collect this amount to reimburse [redacted] Real Property Management Colorado doesn’t dispute that the tenant had delinquent water bills; however, we disagree that nothing was done The tenant was contacted numerous times and to our knowledge the water was never shut off In fact, by the time the tenant vacated the delinquent amount had been paid by the tenantIt is true that the tenant owed for water from 8/21/17-9/3/at the time they vacated the property on 9/3, but the bill was not delinquent at move-out [redacted] was notified via email on September 5th that the delinquent amount for the water bill had been paid The water bill for $(8/21-9/3) was added to the tenant’s ledger and this amount was remitted to [redacted] from the tenant’s security depositReal Property Management Colorado is a transaction broker and the tenant was only let out of the lease after [redacted] ’s approval The tenant approached Real Property Management Colorado stating that they wanted to move and be let out of the lease Real Property Management Colorado’s Client Services Director spoke with [redacted] and let her know about the tenant’s request [redacted] stated that she was willing to release the tenant as she wasn’t happy either and wanted to place the property up for sale Upon stating that she wanted to sell the property, [redacted] was informed that she would owe months of management fees as stated in her management agreement for early termination of contract [redacted] was told that we could negotiate for the tenant to pay this fee and reimburse [redacted] for the fee she would pay [redacted] paid for her termination fees on October 11th via credit card This amount was added to the addendum drafted releasing the tenant from the lease as due from the tenant [redacted] was under no obligation to release the tenant and an addendum for release was only drafted after her approvalAs of this time the tenant has a total outstanding balance of $which Real Property Management Colorado is attempting to collect on [redacted] ’s behalf If the tenant does not respond to Real Property Management Colorado’s collection attempts, Real Property Management Colorado is willing to send the tenant to its collections agency to try and collect the amount with [redacted] ’s approval Up to this point [redacted] has been credited $from the tenant’s deposit for the termination fees that she paid in the amount of $876.75, the utility bill [redacted] paid in the amount of $and $towards the maintenance expenses [redacted] incurred

Complaint: [redacted] I am rejecting this response because: Just because it is in a contract, does NOT make it legal, as my attorney advised My attorneys are very surprised that they do not know case law That is a very disappointing and poor response Sincerely, [redacted]

We respectfully disagree with [redacted] that he was not responsible for the cost to repair the paint touch ups Painting was required in the dining room, family room, study and hallways in order to correct the touch ups [redacted] did The invoice [redacted] received contained the same information we received from the contractor who completed the work The contractor’s invoice was dated July 20th and that is why the invoice [redacted] received was dated the same The invoice did not list what day the work was completed We are under no obligation to seek multiple quotes, bids or estimates to complete the work As explained to [redacted] in earlier correspondence he had with our office we regularly review our maintenance costs to make sure that we are offering competitive rates In regards to the carpet stains in the living room [redacted] and the owner of the property coordinated their own deal outside of Real Property Management Colorado and settled on the amount that would be charged to compensate for the carpet stains If [redacted] has an issue with this charge, he should take this up with the property owner We do want to resolve this though and after we received [redacted] last email to our office dated August 24, (dated prior to this complaint) we reached out to the property owner again to see if he would be willing to make any additional refund to [redacted] *** The property owner has agreed to refund [redacted] $ With this amount and the $ [redacted] was given previously he will receive in full what was charged to repair the paint

Complaint: [redacted] I am rejecting this response because:Recently I filed a complaint with the Denver Revdex.com about Real Property Management and their negligence toward myself and my roommateOur complaint timed out while we waited for Real Property Management to take action so we are filing a new complaintOur initial complaint read: "I’m writing to share my experience with Real Property Management so far in the first two months of my lease and hopefully to see concrete action taken to resolve the frustrating problems my roommate and I have been dealing withRecently, I was charged $and had my car towed out of our building’s parking lotWhen we were given keys to our apartment we were told that our parking space would be space number We asked which parking spot that was and were told by property management that they didn’t know but we would "be able to tell"Upon reaching the apartment lot we found all the parking spots either unmarked or marked with illegible remnants of yellow paint- save for two spots on the north side of the lotUsing my best judgment I counted from the only marked spaces to space It was emptyI proceeded to park my car in that same spot without any difficulty for the next weeksOn a Sunday morning I came to the parking lot to find my car towedWhen I asked Real Property Management for help with my parking situation I was told they were not responsible for my not-knowing which parking spot was mine and gave me the number of another gentleman, one whose number was not provided on our modateOnly after calling this number was I given directions to which specific parking spot I could park inShortly after I paid the towing and impound fees to get my car out Real Property Management said they were not responsible for my car getting towedI protested a second time saying the location of the space was only given to me after they sent me to a person whose information they did not provide until my car was towedAgain they said they would do nothing Within two weeks the parking lot was repainted, this time with legible numbers and clearly delineated spacesIt seems clear to me that they thought there was a need to paint the numbers on the lot because they could not be read(See attached pictures) We’ve put in several requests for maintenance orders and other basic needs that have been left unacknowledgedAt the start of our lease we asked to be given keys to unlock our buildings door but were instead given instructions to page our phones using the building’s buzzer, wait for the call to go through, and then press a number on our phone’s keypad in order to unlock the front door of the building, a process that takes about seconds in total and a process that was designed to be used only for guests of the buildingMy roommate is a year-old female and doesn’t feel safe at night having to wait for a phone call to go through before she can enter the building, especially considering the area we live inShe called and requested keys after not being given them on our modate and over month later, we were mailed one key that we're unable to duplicateWe had to explain that two tenants living in the unit necessitates two keys and are still waiting for Real Property Management to send a second key Upon moving in, we found the apartment had several maintenance problems left unaddressedThe faucet on the kitchen sink sprayed a stream of water from the handle onto the counter, wall, and floor when turned on, the oven had no racks inside making it unusable, the stove had no drip pans underneath the burners, and the door to one bedroom had such an excessive amount of plaster applied to the door frame that the door could only rest on the outside of the frame and could not closeWe also have mice in our apartmentWe were given a maintenance number to call if we needed to set up an appointmentWhen called, the number gave a message it was disconnectedWe called Real Property Management to let them know, and awhile later they called back to say that the number was fixedWe called again and the number was still sending a message that it was disconnectedThree days after our initial call we were able to get through to the maintenance request lineWe scheduled a maintenance order for our kitchen sink, oven, stove-top, and the bedroom doorThe contractor arrived at 10:30am and proceeded to take a belt sander to the door frame and a saw to the edge of the door itself, covering the living room, the bedroom, and everything in them with sawdust and pieces of woodHe removed the doorknob and, unable to figure out how to put it back on, said he would come back later to replace itHe installed the drip pans under the stove burners, did not add racks to the oven, and said that he couldn’t fix the sink but that the faucet needed to be entirely replaced because it was worn outHe said we would receive a call from his brotherHe gathered up some of the sawdust on the floor with his hands and leftAlmost a month later we’ve still not received any calls from the contractor or his brother about setting up a new appointment to resolve our original maintenance problems or the new doorknob problem created by the first contractor We request that Real Property Management fulfills it's responsibility to maintain a livable space for us as paying tenantsWe want our leaking sink fixed, our missing oven racks replaced, a plan to rid the apartment of rodents, a doorknob to be installed on the bedroom door, a key so that both tenants have access to the building, and to be reimbursed the full $I was charged for Real Property Management's negligence and failure to provide the basic information to me as a new tenantWe want these outstanding issues resolved within business days (by Friday August 12th, 2016)." --- days after that initial complaint was filed, we received this short response from Real Property Management: "We have reviewed [redacted] ’s complaint and respectfully disagree Upon signing the lease our office provided [redacted] with the contact information for the HOA If [redacted] had questions regarding his parking space, the HOA would have been able to confirm where he should park Real Property Management did not tow the vehicle nor are we responsible for the parking lot condition of the community Both of these items were done by the HOA Typically before a vehicle is towed it is required that notice is placed on the vehicle with a deadline to move the vehicle This would have been done by the HOABoth the leasing agent and the individual who completed the lease signing with [redacted] state that he was given one building key upon his move-in A couple weeks after mo [redacted] ’s roommate contacted us requesting a second key The HOA was then contacted and a second key was ordered by the owner We assume this is the key [redacted] mentions receiving in the mail as Real Property Management did not mail a keyMaintenance personnel have been in contact with the tenant regarding oven racks The racks are not available at Home Depot nor does the appliance store carry the racks The appliance store is fabricating the racks and they should be shipped next week The door knob and sink sprayer were going to be addressed when maintenance returned with the oven racks We have asked maintenance personnel to go ahead and contact [redacted] and to complete the repair to the door knob and sink sprayer We have reviewed the work order history and this is the first to our knowledge that we have heard of mice in the property If there is still a problem with mice, please contact the maintenance line at [redacted] ." --- We took Real Property Management's word and decided to wait till the following week to see if they made good on their promiseUnsurprisingly, they have again not done what they said they would do and failed to contact us whatsoever over the course of the week following our complaintThe time spent waiting for some sign that Real Property Management was actually handling this issue caused our Revdex.com complaint to time out and close, necessitating the filing of a new complaint First, I'd like to address that there were no instructions given to us upon moregarding who was responsible for the building's parking lot, how to identify spaces, or who should be spoken to about the terrible condition of the parking lot when we moved inThere was absolutely no notice given to me before my car was towed from the lot and no effort on Real Property Management or the HOA's behalf to contact meWhen we signed our lease the leasing agent had absolutely no idea who I should talk to and told me that I would, "be able to figure it out," — a direct quoteThis is her jobShe was responsible for giving me, a paying tenant, the necessary information so that I could live within the guidelines set out by property management and she failed to do so and, by extension, Real Property Management failed to do their jobI would also like to again point out that a mere matter of days after I notified Real Property Management that my car was towed because of RPG's failure to provide me with any information about the lot beyond the number of my space, they repainted the entire parking lot with legible space delineation— a clear sign that property management thought the lot was in need of maintenance despite their dismissal of my claim stating the exact same thingReal Property Management told me it was my fault I couldn't read their parking lot, and then proceeded to repaint the entire lot once my car was towedIf Real Property Management would like to once again dodge responsibility for the property they manage, I need them to provide me with a name and contact information for the exact people responsible so I can be compensated for their extreme neglect of the propertyWe were given two keys to our unit and a mail key upon moand that is allWhen I asked the leasing agent how we would access the building’s front door she gave me instructions for accessing the building via the building's paging system described in our previous messageShe did not make any mention of a building keyShe did not tell us we were supposed to receive a key upon move-inAnd even if this were the case, why does Real Property Management think it's acceptable to provide a unit with two tenants one singular key to access their building? There are two tenantsWe need two keysIt's frustrating that we need to explain thisThis is only one of several instances in which RPM has demonstrated their willingness to do only the bare minimum to keep their tenants paying rentSo again, we will ask that Real Property Management provide both their paying tenants with access to the building they live in by mailing us a second key, as we were only given one via mail after their leasing agent failed to provide any building keys at move-inThe maintenance requests we made in our initial complaint were all completely disregardedIn the above response we received from Real Property Management they wrote, "The appliance store is fabricating the racks and they should be shipped next week The door knob and sink sprayer were going to be addressed when maintenance returned with the oven racks." We waited and we received no contact from Real Property Management, the HOA, or maintenanceWe are fed upWe have been paying Real Property Management the full cost of rent for months now and they continue to deny us the full amenities outlined in the lease we signed despite our repeated requests since we moved inThe oven has never had racks and has therefore been unusable since we moved in, the bedroom door still has a large hole in it meaning the door no longer locks and the bedroom is in no way private from the living room, and the condition of our sink has deteriorated so much since our last message that the faucet and sink sprayer no longer work correctly and the leak has greatly worsenedAnd even if the oven racks needed to be created for our oven, (something that should've been taken care of before Real Property Management began accepting money from new tenants) it makes no sense for Real Property Management to force us to live with a broken sink and a broken door until they felt like working on our ovenThese problems are unrelated, and there's no reason our door and sink couldn't have been repaired in the meantimeThis is again another example of Real Property Management doing the bare minimum Desired Action:Our complaint needs to be addressed immediatelyWe want a time table for when exactly our apartment will be repaired to the condition agreed upon in our leaseWe want contact information for the exact people at Real Property Management, the HOA, and maintenance who will be handling our case so that we can monitor the situation ourselves, because Real Property Management has time and time again demonstrated that they will not follow up on any requests to ensure their tenants are being treated fairlyAnd at this point we are going to demand that a credit be made towards our rentWe are not paying Real Property Management the full monthly amount so that they can continually neglect our unit and force us to live with faulty appliances and a bedroom that is no longer private because of their inability to do the one thing a property management company is supposed to do— manage a propertyIf we are shrugged off again we have no problem using the contact information we found on the property's owner, [redacted] ***, to directly contact him and let him know what a terrible job Real Property Management has done of managing his propertyAnd if Real Property Management still doesn't see a need to take care of their tenants, we will have to take this to small claims court Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Home inspection visits should be reasonableAt no time was I informed that my residence was in any way not appropriateEvery or months is not reasonable Sincerely, [redacted]

We've reviewed Ms. ***'s complaint and statements. Our documentation indicates that we did not advertise this property with a fireplace as an amenity. In fact our records indicate that this has been a non-working fireplace from the start of our management in 2008. We have sent numerous... maintenance personnel out to the property over the past 16 months and there is not a good solution in order to vent this fireplace for proper operation. The owner is aware the fireplace is non-working and at this time does not want to make the repair. At this time the fireplace will not be repaired.

Complaint: [redacted] I am rejecting this response because: I was first told that home inspection visits were every monthsThen when the next visit was months later, I was told it was every monthsThis is unacceptableNow I am having a visit in monthsI was told by a representative of RPM that it could be monthlyThree months is not reasonable and very intrusive Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you so much for your effort and help!!!!!!!!!!!!!!!! Sincerely, [redacted]

As stated in the email sent to you on May 3rd, [redacted] apologized that you were not informed of the dog prior to your tenant’s move-in We have searched emails and cannot locate one sent to you informing you of the dog prior to the tenant’s move-in; however it could be that a phone conversation or voicemail may have been left and not responded toWe are unsure why you are upset about the dog being in the property as you were willing to allow a pet and this pet didn’t cause any damage A carpet cleaning can be done to address the hair/fur that is still on the carpetIt is not our policy to release the final inspection report It was not included with the inspections that were included in the prior response as those inspections were included based on your desire for proof that the periodic inspections took placeIf going to the property and taking photos was a problem for you, you should have stated this and we could have gone and taken the photos [redacted] searched his emails and he never received an email back from you after he mentioned you taking photos We will contact you in order to obtain access to go the property and document the items that you mentioned in your email If it is found that these items are result of damage and not wear and tear they can be addressed with the tenant’s security deposit We will also have the carpets professionally cleaned with deodorization treatment which should help with the smells you are referencing

We disagree with [redacted] ’s assertion that he was not given any information regarding the HOA Each tenant is given information regarding who to contact at the time of the lease signing and the HOA information if applicable is located on this sheet The HOA for the property is Heritage Courts Condominium Association managed by KManagement The number for Kis [redacted] and the director for Heritage Courts is Ken Howard As stated previously Real Property Management Colorado does not manage the condo complex and is not responsible for the parking lot The parking lot does not belong to Real Property Management Colorado [redacted] was made aware that his spot was number and was told that if he wasn’t sure where to park to contact the HOA.Although we disagree that [redacted] was not given a building key upon his moand then subsequently received an additional key that was ordered from the HOA for a total of building keys we have contacted the HOA about obtaining another key The HOA was contacted today, Monday the 12th and stated they would be mailing a key out If the key is not received by end of the week, [redacted] can contact the HOAWe have spoken with the maintenance personnel that will perform the work at the property According to them they have left voicemails for both tenants in order to schedule an appointment They have not received a call back In addition they went by the property on Saturday, the 10th to see if someone might be home and they could either come in at that time or set an appointment to complete the work At the time they went by no one was home [redacted] can contact the maintenance personnel directly at [redacted] to make an appointment for the work to be completed

Complaint: [redacted] I am rejecting this response because:Thank you for opting in to help with this issue I am glad that a complaint encouraged movement on contacting the owner about getting the refrigerator fixed He and I are now working on it So this was satisfactory to me Real Property Management (RPM) reached out to me after I had begun this process to inform me that they would address the issueThroughout this process I expressed to Real Property Management (RPM) that our previous experiences in going through the owner have delayed action, potentially due to the owner being busy, and requested information on how to proceed if time passed without communication from himWhen I did not receive support on this issue after two messages I turned to this process Then, as to the keys, I understand that there was confusion regarding who was responsible for replacing the keys (the owner, post office or RPM) It was a miscommunication on their part, which can certainly happen, however, it could have easily been avoided by simply confirming if keys were in their possession before the move in dateIt shows that they did not have the all of the requirements on the lease met and were not ready for us to move in After looking back over my records I noted that RPM is correct in saying it took less than two weeks to handle this situation Our lease start date was 7/22/and the keys were replaced on 8/2/ I apologize for not being more specific before when I quoted two weeks instead of saying days Following that, we were told that it would be painted and that the holes in the wall would be covered Even though this was not in the lease, [redacted] said that the paint would be taken care of When it wasn't, I went ahead and used the paint cans that were in the property to paint even though the lease says not to When talking with Katie, she saw the paint and remarked that I could just do it myself As Real Property Management (RPM) was not attending to the walls as verbally promised upon inspection after five weeks and our previous lease was soon up, we decided to take the property as is As for black mold, I am not a professional and so thought the mold in the bathroom was black mold I alerted them to the problem via the appropriate channels (emailing their service line) upon move in (end of July)They are correct that the issue has now been handled, after I placed a second request last week I have had positive interactions with [redacted] ***, [redacted] and [redacted] ***, and have felt that they were attempting to support me as a clientHowever, I have never had any contact with Vice President [redacted] ***, nor have I been recommended to reach out to him I did leave several voicemails with [redacted] ( [redacted] ***'s supervisor), but he did not respond I have requested twice for someone on their upper management team to contact me, but they have not For them to claim that they have been in contact with me to resolve the issue of them not being ready for us to sign the lease (keys and painting) is disappointing, as it is untrue As you can tell, I am pretty frustrated with my experience with RPM It seems as though several of the individuals I have worked with are trying to provide good service, however, due to poor administration and follow through they are unable toAs we move forward toward finding a resolution, I would be satisfied with two things: receiving an email from someone in management from RPM (this is so that I can have confirmation that management knows about the poor quality of service we have received so that they can promote better customer care in the future) and getting the administration fee back ($250.00) as they were not ready for us to move in even though they had over a month to prepare Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/06/17) */
Our VP-Ops, *** *** spoke with *** *** yesterday and we have already agreed to their request
Initial Consumer Rebuttal /* (2000, 7, 2015/06/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They refunded
our money and stated they would seek to remedy the issue for future customers

We have reviewed *** *** and *** ***’s complaint and were surprised to find a complaint had been filed. On October 3rd *** *** reached out to our office at which time we told him that we would review his letter and respond. On October 9th Real Property Management Colorado
reached out to *** *** asking him for an address to which we could mail our response along with a check. *** *** did not respond to Real Property Management Colorado until Saturday, October 14th with an address and then filed this complaint on Sunday, October 15thAs of this time *** *** and *** ***’s security deposit has not been processed, so we are unsure why they are asserting they have been charged for items from their deposit. The disbursement of the security deposit will be handled as outlined in the lease agreement and the tenant’s mosheet will be reviewed as well. We can let *** *** and *** *** know that there will not be a deduction for cleaning. *** *** and *** *** state that they had to live with items on the mosheet that they submitted uncorrected throughout the lease; however, the instructions on the mosheet state that the sheet will not be reviewed until the tenant’s move-out and that any items that need to be addressed should be called into Real Property Management Colorado’s maintenance lineReal Property Management Colorado intended to send a check for $to *** *** and *** *** upon receipt of their new address. $for the time the tenants were without a second toilet. This number was based on the difference in rent between a one and two bathroom apartment in the same area. $for the time the tenants were without a fridge in the property This would be the cost to rent a fridge for weeksIt should be noted that upon the tenant’s move-out neither the property owner or RPM were able to find any problem with the fridge. New tenants have moved into the property and are not having any problems with the fridgeThe check for $was placed in the mail today, October 17thNo credit will be given for the dryer as it has been determined that the dryer was in working condition after move-outThe property was rented in an as is condition. The ice maker was not working upon your moand the owner opted not to repair it during the time of your lease. The water line for the fridge was addressed in November 2016. Any supposed leak from the fridge was not called in until January 25, 2017. Maintenance personnel went out to address the problem and advised *** *** and *** *** that they should contact our office if the problem continued. The source of the leak could not be identified or isolated at the time of the maintenance personnel’s visit. No further work orders were called in addressing leaking in the kitchen caused by the fridge. The maintenance vendor did not find evidence of any growth in the property and no work orders were called in by *** *** or *** *** about growth in the property. There is no proof/evidence that there was “black mold” growing in the property at any time