Real Property Management Greater Milwaukee Suburbs

April 1, Bradley [redacted] Revdex.com Re: Complaint ID [redacted] Dear Mr [redacted] , We received your letter dated March 29, in regard to a customer complaint originally submitted on 2/1/ We disagree with the Tenant/Complainant We addressed the tenants concerns in our initial response and stated our position regarding the desired outcome of the $fence repair, the reimbursement of $for fence repair, and the garage repairs Please see a reiteration below In regard to the charge of $for the fence repair, we responded to the tenants request for an explanation of the charge The $is for the trip charge, labor, and parts This charge is not unreasonable, rather, quite inexpensive for a trip charge and labor alone We will not reduce, nor reverse the $charge This is a legitimate charge for an assessment and minor repair made to the fence when the true issue was the dogs burrowing under the fence and not the fence itself As stated in our initial response, the tenant signed a lease that contained the following: Section 2.1, Number of our Residential Lease Agreement states “Lessee agrees to not attempt to make repairs should they be necessary In lieu thereof, Lessor will be notified.” It is our policy to not reimburse for repairs made by a tenant, unless preapproved The tenant is requesting reimbursement for repairs which were not pre-approved Therefore, in accordance with the Lease, reimbursement will not be issued A work order for the garage door was submitted 9/2/ The work was complete and the work order closed on 11/20/ Although there was a delay in the repair, days, the delay was not months as indicated by the tenant A week delay (days) was created by time constraints of the [redacted] We assume responsibility for a week delay The remaining day delay was a result of the Tenant/Complainant’s refusal to speak to the [redacted] due to an on-going lawsuit filed by the Tenant/Complainant Hence, discounted rent will not be offered As stated in our initial response, this Tenant signed a one year lease renewal on January 26, (exactly one week prior to filing the complaint) and has now committed to be a resident at the property through 3/29/ It is perplexing as to why the tenant freely choose to remain a tenant, yet spend a significant amount of time lodging complaints and lawsuits against us We are a very ethical, moral, and professional property management company We do not mistreat or unjustly charge our tenants Agreeing to renew the lease with a problematic tenant is a testimonial to our fair, honest, ethical, and professional business practices If you have additional questions or require additional information please do not hesitate to contact the undersigned Sincerely, Christine [redacted]

Per the Management Agreement (Contract), written notice to terminate the Management Agreement is to be received by RPM 30 days prior to the annual renewal date.   The Management Agreement terminated on 11/13/2017.  We received notice to terminate on 10/30/17, 14 days prior to the auto...

renewal date.  Therefore, the contract renewed on 11/14/17.    RPM agreed to cancel the Contract effective 12/13/17 to accommodate for the absence of the 30 day written notice to terminate.  We also agreed to waive the 5 month management fee early termination fee, saving the client $450.   Also per the Management Agreement, all monies due, if any, will be returned within 30 days.  30 days will expire on January 13th, 2018.  Our accounting department finalized the closing ahead of schedule and all money due, maintenance escrow remainder and tenant security deposit, was sent out.  There were no "bogus" charges on the statement, as they were all for actual services rendered.  The tenant was charged back for one of them because they did not adhere to their lease agreement.   We recommend all Clients read their Management Agreement closely prior to signing.  This avoids confusion and frustration during the contract term.   RPM was more than fair, saving the client $450 by waiving the early termination fees even though the Client did not follow the terms of the contract. In addition, we forwarded all building and tenant information to the new Management Company prior to the account closing to assure a smooth transition.

There has been constant communication during the application process as evidenced through the text message log in our system, which goes all the way through 4/2/18.  (We can provide if necessary.)  All of the information that we require is legal and needed to properly check your background...

and credit history.  Your application was processed and came up that you needed a co-signor, which we need the same information from the co-signor in order to run their credit.  We also need proof of income from each applicant to verify capability to pay rent.  After numerous requests for your co-signors proof of income, we still were not provided the documentation, so are unable to proceed.  Since we have already run your application, we are unable to refund your application fee, but will refund the co-signor's application fee because we never had all the requested information to run that application.

April 1, 2016   Bradley [redacted] Revdex.com   Re:  Complaint ID [redacted]   Dear Mr. [redacted],   We received your letter dated March 29, 2016 in regard to a customer complaint originally submitted on 2/1/16.   We disagree with the Tenant/Complainant.  We addressed the tenants concerns in our initial response and stated our position regarding the desired outcome of the $79 fence repair, the reimbursement of $157.23 for fence repair, and the garage repairs.  Please see a reiteration below.   In regard to the charge of $79 for the fence repair, we responded to the tenants request for an explanation of the charge.  The $79 is for the trip charge, labor, and parts.  This charge is not unreasonable, rather, quite inexpensive for a trip charge and labor alone.  We will not reduce, nor reverse the $79 charge.  This is a legitimate charge for an assessment and minor repair made to the fence when the true issue was the dogs burrowing under the fence and not the fence itself.    As stated in our initial response, the tenant signed a lease that contained the following: Section 2.1, Number 6 of our Residential Lease Agreement states “Lessee agrees to not attempt to make repairs should they be necessary.  In lieu thereof, Lessor will be notified.”  It is our policy to not reimburse for repairs made by a tenant, unless preapproved.   The tenant is requesting reimbursement for repairs which were not pre-approved.  Therefore, in accordance with the Lease, reimbursement will not be issued.    A work order for the garage door was submitted 9/2/15.  The work was complete and the work order closed on 11/20/15.  Although there was a delay in the repair, 80 days, the delay was not 4 months as indicated by the tenant.  A 2 week delay (14 days) was created by time constraints of the [redacted].  We assume responsibility for a 2 week delay.  The remaining 66 day delay was a result of the Tenant/Complainant’s refusal to speak to the [redacted] due to an on-going lawsuit filed by the Tenant/Complainant.  Hence, discounted rent will not be offered.   As stated in our initial response, this Tenant signed a one year lease renewal on January 26, 2016 (exactly one week prior to filing the complaint) and has now committed to be a resident at the property through 3/29/17.    It is perplexing as to why the tenant freely choose to remain a tenant, yet spend a significant amount of time lodging complaints and lawsuits against us.  We are a very ethical, moral, and professional property management company.  We do not mistreat or unjustly charge our tenants.  Agreeing to renew the lease with a problematic tenant is a testimonial to our fair, honest, ethical, and professional business practices.    If you have additional questions or require additional information please do not hesitate to contact the undersigned.   Sincerely,   Christine [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
David [redacted]

February 10, 2016     Bradley [redacted] Revdex.com   Re:  Complaint ID [redacted]   Dear Mr. [redacted],   We received your letter dated February 2, 2016 in regard to a customer complaint submitted on 2/1/16.   This tenant rents a...

single family home in New Berlin.  She did not view the property prior to signing the lease as she relocated from the Madison area.  The property was appropriately advertised with all the amenities.  Pictures were included in the advertisement.  The backyard is fenced in and a clear picture of the gate appeared in the advertisement.    The tenant moved into the property on March 30, 2015. The tenant did not express any concerns regarding the fence until August 17th.  The first call Maintenance made to the tenant was on that same day.  The work order addressing the fence was competed on 8/24.  Our maintenance staff identified a visible area that the dogs were getting through due to them digging under the fence.  Maintenance added zip ties and took pictures for our records.  Since there were no previous reports regarding the fence and our maintenance staff identified that the dogs were burrowing underneath the fence, there was no further action necessary.  The tenant was charged $79 for the service charge (trip charge, labor, parts).  We provided that detail to the tenant when she requested an itemized statement.     Section 2.1, Number 6 of our Residential Lease Agreement states “Lessee agrees to not attempt to make repairs should they be necessary.  In lieu thereof, Lessor will be notified.”  It is our policy to not reimburse for repairs made by a tenant, unless preapproved.   In regard to the garage door, on 9/2 the [redacted] notified the Tenant that the garage door vendor would be contacting the Tenant directly.  There were several conversations between the three parties involved, the [redacted], the Tenant, and the Garage Door Company.  There were many messages left for the Tenant that the Tenant didn’t return.  The lack of communication on the Tenants behalf caused a delay in the repair.   In summary, the Tenant was charged a very inexpensive and legitimate service charge of $79.  This was for the trip charge, labor and parts for the fence.  The dogs were able to leave the fenced in area due to burrowing underneath the fence, not due to the fence itself.  Our lease states that repairs are not to be completed by the Tenant, rather addressed with the [redacted].  The repair cost would have had to be preapproved by our office to qualify for a reimbursement, which it was not.    The garage door was serviced and repaired after many conversations with all the parties involved.  The repair would have taken place sooner had calls been returned in a timely manner.  We cannot be responsible for the Vendor or Tenant.  The coordination of service between 3 parties is difficult and time consuming.   While the garage was not functioning and was an inconvenience, it did not render any portion of the living space uninhabitable.  Unfortunately mechanicals break down and it takes time to repair them efficiently and cost effectively.    This Tenant has a history of not returning our attempted communications.  [redacted] of the Property has ordered maintenance and preventative maintenance work orders.  These have gone uncompleted because the Tenant will not return calls.  We are unable to access the unit with notice without authorization due to the aggressive behavior of her 3 dogs.   In closing, this Tenant signed a one year lease renewal on January 26, 2016 (exactly one week prior to filing the complaint) and has now committed to be a resident at the property through 3/29/17.  If we are so bad that filing a complaint with the Revdex.com was necessary, why would the Tenant commit to living at the property for another year when they could have simply provided us with a notice to vacate?

RPM’s Rebuttal:This tenant rents a single family
home in New Berlin.  She did not view the property prior to signing the
lease as she relocated from the Madison area.  The property was
appropriately advertised with all the amenities.  Pictures were included
in the advertisement.  The backyard is fenced in and a clear picture of
the gate appeared in the advertisement.  Christy’s Response:It is not unheard of to move to
a location and not see it in person beforehand. 
That is why it is important for landlords and property management
companies to be honest in their advertising. 
I’m enclosing an attachment (Attachment 1) showing the dishonesty from
the company.  I emailed them stating that
my deal breaker was the need for a fenced in back yard for my dogs.  They said they had a great place that would
fit my need.  Hence, I moved in.RPM’s Rebuttal:The tenant moved into the
property on March 30, 2015. The tenant did not express any concerns regarding
the fence until August 17th.  The first call Maintenance made
to the tenant was on that same day.  The work order addressing the fence
was competed on 8/24.  Our maintenance staff identified a visible area
that the dogs were getting through due to them digging under the fence. 
Maintenance added zip ties and took pictures for our records.  Since there
were no previous reports regarding the fence and our maintenance staff
identified that the dogs were burrowing underneath the fence, there was no
further action necessary.  The tenant was charged $79 for the service
charge (trip charge, labor, parts).  We provided that detail to the tenant
when she requested an itemized statement.   Christy’s Response:I actually contacted RPM
with the fence issue via telephone before August, so I do not have written
proof of this.  It took until August for
them to actually put in a maintenance request. 
Other than them telling me that someone came out to the property, there
is no visible change or anything done to fix the issue.I’m sending a separate email
that shows how the bottom of the fence is not secured to the ground. In one
picture, I even had to use a shovel underneath to prevent the dogs from getting
out in one spot till I could fix it. The statement that there was only one
visible spot, that one was already fixed by myself with the stake in the
middle.I’m also attaching (Attachment
2) the correspondence regarding this issue with RPM.  Since they actually didn’t fix the fence and
told me to do it (in their email to me on 09/25/15, after they said they fixed it), there should not be a fee of
$79.00.  They keep saying they gave me an
itemized list (as they did above), but there are no receipts.  Since they didn’t fix the fence, why am I
paying them $79.00?Plus, they seem to think this
is a nominal fee.  Ordinarily, it
probably would be, but I’ve been tapped out having to pay thousands of dollars
in lawn care and knee surgery because of the fall I sustained on their
property.  And I don’t particularly like
paying for merchandise or service and not getting it.RPM’s Rebuttal:Section 2.1, Number 6 of our
Residential Lease Agreement states “Lessee agrees to not attempt to make
repairs should they be necessary.  In lieu thereof, Lessor will be
notified.”  It is our policy to not reimburse for repairs made by a
tenant, unless preapproved.Christy’s Response:In compliance to their lease, I
did get permission to fix the fence in their email to me on 09/25/15, after they said they fixed
it.  The problem with their statement
here about that it is their policy to not reimburse for repairs made by a tenant
unless preapproved.  I’ve looked all over
their website for that statement.  I’ve
read and re-read the lease and it does not state this.  And I’ve read and re-read all of the email
correspondence from them.  Not once did
they mention every having a policy to reimburse for repairs if I got
preapproval.  Why am I getting dinged for
this, when I am not a mind reader?RPM’s Rebuttal:In regard to the garage door, on
9/2 the Property Manager notified the Tenant that the garage door vendor would
be contacting the Tenant directly.  There were several conversations
between the three parties involved, the Property Manager, the Tenant, and the
Garage Door Company.  There were many messages left for the Tenant that
the Tenant didn’t return.  The lack of communication on the Tenants behalf
caused a delay in the repair. Christy’s Response:I’m actually dumbfounded by
this response.  It was late August when I
put in this maintenance request.  Took
them till late September to get [redacted] out.  I was at work when [redacted] called me,
asking if there was a key to get in the garage. 
I was never given a key.  The
garage is detached from the house and there is no side door.  Just garage doors.  I told them to call RPM and ask them for a
key.  I came home that night, and still
couldn’t get into the garage.  It took me
calling [redacted] to find out when they were coming back to fix it.  I called Mike from [redacted]
(###-###-####).  He stated he was
waiting on RPM to give them a key.  I
contacted RPM to find out the status. 
They just stated they didn’t have a key. 
I had to ask them, other than not having a key, what were they doing to
get in the garage door?  I’ve attached
the emails on that (Attachment 3).Not sure when I initially put in a request to get the
garage door fixed09/02/15 Email from Kristen Rehbein "A service request has been put in and our vendor
will contact you directly"09/25/15 Call from [redacted] They called to make an appointment to fix the garage
door. The appointment was made for the following day09/28/15 Call from [redacted] They were at the property to fix the garage door. I had
left the garage door opener and new batteries for them, but they needed to
know how to enter the garage. I did not know, so they called Real Property
Management. I never heard anything further from either [redacted] nor Real
Property Management.11/04/15 Christy Called [redacted] Found out that when [redacted] called Real Property
Management on 09/28/15, they told them they would provide a key to get in and
never did. The guy from [redacted] said he would contact Real Property
Management again.11/06/15 Calls from Kristen Rehbein Left voice mail stating that she doesn't have a key and
just has garage door openers and that it was her understanding that I never
got a garage door opener.11/06/15 Christy Called RPM multiple times Emphasized that yes I did get a garage door opener that
stopped working. No, the other garage doors will not help the issue. What
[redacted] needs is access inside the garage and that RPM needs to find an
alternate method to get inside.RPM’s Rebuttal:In summary, the Tenant was
charged a very inexpensive and legitimate service charge of $79.  This was
for the trip charge, labor and parts for the fence.  The dogs were able to
leave the fenced in area due to burrowing underneath the fence, not due to the fence
itself.  Our lease states that repairs are not to be completed by the
Tenant, rather addressed with the Property Manager.  The repair cost would
have had to be preapproved by our office to qualify for a reimbursement, which
it was not.  Christy’s Response:No, it is not due to my dogs
burrowing.  The fence is not secured to
the ground.  I spent over $150.00 of my
own money to fix this.  I even have
pictures showing how it was not the dogs. 
It’s the fence.  I’ve even sent
RPM these pictures and they disregarded them as they do with everything else.RPM’s Rebuttal:The garage door was serviced and
repaired after many conversations with all the parties involved.  The
repair would have taken place sooner had calls been returned in a timely
manner.  We cannot be responsible for the Vendor or Tenant.  The
coordination of service between 3 parties is difficult and time
consuming.   While the garage was not functioning and was an
inconvenience, it did not render any portion of the living space uninhabitable. 
Unfortunately mechanicals break down and it takes time to repair them
efficiently and cost effectively.  Christy’s Response:I understand mechanical things
break down.  But I shouldn’t have had to
wait over 3 months for RPM to fix it. 
And it wasn’t my fault.  It was
theirs.  Why would they need to get a
hold of me or accuse me of not getting back with them?  The garage is detached from the house.  They do not need my permission to get in it
since I put in a maintenance request. 
When a tenant puts in a maintenance request that gives the management
property permission to go into the building. 
In my attached email, you will see their excuse for not getting it done
was because they didn’t have a key.  I
had to push them and say, other than not having a key, what were they doing to
gain access to the garage?If they are throwing dirt in my
face on this, I’d like to know what they were waiting on me for.  I don’t have record of emails or calls from
them other than them wanting to come out to see if the garage door opener they
had worked.  Both [redacted] and I
said it wouldn’t because it needed to be reprogrammed, and in order to do that,
they had to gain entry to the garage to reprogram it.RPM’s Rebuttal:This Tenant has a history of not
returning our attempted communications.  The owner of the Property has
ordered maintenance and preventative maintenance work orders.  These have
gone uncompleted because the Tenant will not return calls.  We are unable
to access the unit with notice without authorization due to the aggressive
behavior of her 3 dogs.Christy’s Response:I really have no idea what
she’s talking about with this.  There
have only been three maintenance requests that I’ve put in: the garage, the
fence, and the lighting in the kitchen.The fence they said they fixed and didn’t and are blaming my dogs.The garage took over 3 months because they just kept saying they didn’t have a key to get into the garage.The light in the kitchen was actually done the next day. That was actually before that Kristin lady worked there.After I read that part about my
aggressive behavior of my dogs, I actually laughed out loud.  I have the tiniest dogs, Maltese, who are the
sweetest things on this earth.  Plus, their
combined weight is less than 28 pounds. 
Every time they get out of the fence, the neighbor (the mother and
father of the person who owns this place) has picked them up numerous times to
bring them back home.  I’m attaching
another picture of them (Attachment 4). 
The maintenance man who came and did the light, which was inside the
house, really liked my dogs.  I talked to
him when I got home from work because he was still fixing the light.RPM’s Rebuttal:In closing, this Tenant signed a
one year lease renewal on January 26, 2016 (exactly one week prior to filing
the complaint) and has now committed to be a resident at the property through
3/29/17.  If we are so bad that filing a complaint with the Revdex.com was
necessary, why would the Tenant commit to living at the property for another
year when they could have simply provided us with a notice to vacate?  Christy’s Response:I only committed to living at this property
another year because of my fall down their steps caused me to have to have knee
surgery.  I’m still in recovery and not
able to carry or lift things.  Please see
my lease renewal see (Attachment 5). 
That explains everything.

My family rented from them for 1 year and had to take them to court to get our security deposit returned. We sued for double and received it in full from the court.

I rented my condo through rental property management. Initially, they seemed to be very professional. But, please be aware, after 3 months, they show their true pattern. They call the professional services without involving you and their contractors charge heavily even for checking the working lights/fan. They are not responsible and would not recommend anyone to proceed with this company. I notice that they have written some replies to 2 previous complaints. I strongly suggest that you move to other rental companies.

I am renting a single family home in West Bend from this company and I have had nothing but issues from the beginning. In fact, I had originally placed a bad review and was asked to mark it as resolved. I shouldn't have. I did because I felt that it would only make my experience with them more difficult and I had already signed a lease. For a while one of the employees there made my experience better, but she was moved to a different position and since then it has been a nightmare. There is little to no contact anymore, when issues are brought up it takes several reminders for anything to be done. There is mold at the property that I was told just needed to be cleaned and kept dry, but it is a big problem here. They now implement (after a year of being here) that all communication is done through a portal and all water utilities are on there rather than being emailed to me anymore, along with a rent lease renewal where my rent was raised but I never received a copy and was supposed to know to log into some account they had made up for me. I then get an email from a no reply address stating that I owe utilities from 6 months ago! they just decided to stop emailing me the bills! When trying to go over these issues with the property manager she gave me attitude and basically told me there was nothing more they were going to do and that I had to find a way to log into the portal. Do Not Rent from this company! The only good thing about renting from them is that no one is ever around, so you do get your privacy. Until something goes wrong and you need something repaired or need to get something resolved. Then it is a nightmare.

This was the worst company I have ever rented from. I lived in a condo for a year and had things break at least once a month. I would submit a work order and sometimes it would take days for them to even get back to me. When they finally did come to fix it, they either left some things broken or never came at all. Microwave, garbage disposal, toilet, shower, washing machine (which took months of back and forth before it was finally replaced), garage, roof leak, are just to name a few things that went wrong. It got to the point I just dealt with the broken things instead of calling them because I knew they would never come to fix it. For the amount of money I paid to live there, things should have not broken they way they did. There was also tons of mold and all the sinks I had to constantly try to clean off. They were completely unprofessional and I will never rent from them again.

Review: I met with [redacted], RPM franchise owner, at the property at the time of signing the property management agreement in April 2012. He strongly recommended to me that the antique leaded glass doors on the built-in bookshelves in the living room be removed and secured to prevent theft and/or damage. I was fully anticipating that I would have to complete that task myself however he assured me that he/his crew would take care of that. He stated that they would be fully secured and protected. I was also told that unless I heard from them that everything was fine with the property, renters, etc.

My tenant in the lower level abandoned the property in early March 2014. I did a drive by the property on March 2, 2014 and noticed broken windows, screens, and trash all over the outside of the property, including a mattress, furniture and miscellaneous items. I called RPM the next day to report my concerns and asked them to check on what was happening immediately. I was VERY concerned. They stated that they would check into it. I did not hear anything at all for weeks and called several times; requesting a walk through and they stated they were still trying to figure out what was going on. I was informed that RPM had received a call from the police department later in March ([redacted] available) stating that the woman had abandoned the property and left the trash which needed to be cleaned up immediately.

I again requested a walk through several times and was informed that they had done one on April 7, 2014 and that everything in the unit was “normal wear and tear” and there were no major concerns. I was strongly put off from doing a walk through myself. I was sent a move out assessment and approved the work to be completed. The move out inspection did not include the items listed below.

After that there was little to no interest from potential renters even though the unit was being shown. I found this very strange because when I initially opened it up for rent; I had a lot of interest and many people telling me what a great place it was. My concerns kept growing as this continued.

On June 17, 2014, I arrived at the property to inspect what was going on. I found the house, in general, looking extremely “run down”, dirty and in disrepair inside and out. It was easy for me to see why there was no interest from potential renters. Only some of the items on the move out inspection were addressed however for our purposes here; I will only focus on the most alarming issues.

1) I found the antique leaded glass doors sitting on the basement floor against a wall unwrapped and one was broken (photos available) - $200 repair cost.

2) The basement had standing water in areas with black mold growing on the floor; there was wet furniture down there. This was obviously there a long time. $517 clean up cost. (Photos available)

3) The hot water heater was leaking badly, also with mold around it. The upstairs tenant stated he told RPM about the water but they did not address it or inform me. (photos available)

4) Water and mold around furnace due to condensation hose broken. (photos available)

5) The inside of the refrigerator/freezer was covered with black mold.

6) Windows on the porch were broken and screens were torn, shades broken.

7) There was a deadbolt placed into an antique oak living room door (backwards so the latch to turn it was facing the outside porch and key hole was on the inside) and shavings left all over the floor. No key available. I was never informed that this was being done.

The condition I found the house in was reprehensible when I was paying RPM to manage it and keep me informed. The communication and the management of the property has been deplorable. I have had added expenses for reapirs and clean up and lost rent due to the poor management by RPM.Desired Settlement: Reimbursement for the broken door and the clean up of the basement floor = $717 and 2 months of lost rent ($690/month) = $1380.

Total $2097

Business

Response:

We work very hard to satisfy our clients’ needs in respect to management information, management options, management services and performance. Most of our clients are reasonable in their requests and receptive to the information/options provided. We deal with all of our clients in a professional, business-like manner and try to provide reasonable outcomes. Despite the occasional unrealistic or unreasonable request or demand, our goal remains the same……achieve a realistic, acceptable resolution/outcome.Attached is an emailed response to complaints, (8/6/14, 8:04 AM) from RPM offering a compromise solution to Ms. [redacted]’s concerns. Also attached is her acceptance email (8/6/14, 1:22 PM). Our understanding was that this issue was resolved satisfactorily with the receipt of Ms. [redacted]’s acceptance email. Please consider this email and attachments our response to this complaint. Sincerely, RPM Greater Milwaukee Suburbs

Consumer

Response:

RevDex.com:I

have reviewed the response made by the business in reference to complaint ID [redacted],

and have determined that this does not resolve my complaint. For your

reference, details of the offer I reviewed appear below.The

email response from [redacted] attached to this complaint was sent prior to my

email in which I was attempting to resolve the issue by requesting the return

of my portfolio account. This amount of this request was only approximately 10%

of the amount of the losses I incurred due to the mismanagement by his company. Mr. [redacted] has not responded to my email to date which implies a tacit refusal to cooperate

with or even acknowledge my request. To simply offer to waive the termination

fee is unacceptable and ludicrous since they did not even do the job for which I was paying them. I am

again requesting the reimbursement for the repairs and loss of rent due to the

mismanagement of my property. If we are not able to reach an acceptable

agreement here, I am prepared to take the matter small claims court. Regards,