Real Property Management Indianapolis Edge

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Shaun N[redacted] of RPM has not adequately responded to this complaint nor made any resolution to do so. Mr. N[redacted] is mistaken regarding several of these issues including email responses, unauthorized repairs, and previous communications with his ‘managers.’  I have received poor customer service, so to be told that they have provided good customer service is an outright affront. Further, to assume that this is an ‘investment’ is incorrect – this is my home, not an investment property/business. To make the claim that I am unable to approve repairs because I am undercapitalized is far beyond the ability of RPM to determine. I have, in writing, stated that I had and would always approve repairs, but that I needed to be notified about them first (to which I was told, in writing, that I would be). RPM failed to follow through. I am insulted and will not be made to feel as if my distrust in RPM is unwarranted.  I have not been provided all of the paperwork for my house, nor have I been provided all of the funds based on the contract signed. All further action will be conducted through the court system, because, as Mr. N[redacted] states, his answers are not sufficient. Regards, [redacted]

Hello,In response to the Client’s Dispute, I would like to address the following issues;1)    The Client states that RPM did not have authorization to renew the Lease in force.  In the Management Agreement, under section 2.11, the Client authorized RPM to perform lease...

renewals.  The Client did not advise RPM that he would like to increase rent prior to the renewal being sent.  Had he done this, RPM would have taken his request into consideration. The Client states that he wanted RPM to raise the rent from $1900 to $2300.  This is a 21% increase.  The second option proposed was from $1900 - $2100 for a 10% increase but then the tenant would incur the cost of landscaping and pool maintenance therefore bringing the increase cost to the tenant above 20%.  The Client previously agreed to cover the costs of these expenses.RPM’s policy is to raise rents 1% - 5% depending on the market.  RPM would never agree to the Client’s request as it is excessive and there is no merit for this request.  The client performing a bait and switch to increase profitability and/or is taking back an agreement that was previously made.  Though the client may feel that this is acceptable, RPM is not willing to jeopardize our reputation for this type of action and our real estate licenses represent that RPM will protect the public, including all of our Clients alike, at all times.  2)    The Client is stating that RPM does not have authorization to perform various activities in regard to the management of the home.   In the management agreement under section 1.2b, the Client has given RPM independent discretion.  RPM must manage all of our properties fairly and without bias. Under 2.7 of the management agreement, the Client has given RPM the right to perform maintenance on the property.  The Client agreed to provide service to the pool and provided RPM with the company which to use when performing this maintenance.  The pool pump was replaced because it was broken.  RPM has no way to determine if there was a box and a receipt present or the age of the pump and if there is a warranty unless we are presented with this information.3)    The client states that RPM is blatantly lying about the contract.  RPM will agree that it does not specify 4x a month for landscaping.  This is because there are reasons that can make it 2x, 3x or even 5x’s a month.  Since this property is occupied, the rainfall has been normal and the Client agreed to provide this service it is a common, industry standard to mow weekly.  4)    Client has stated that he has received rent after the 15th on several occasions.  The management agreement states in Section 2.8(c) that RPM will disburse on the disposition schedule, which is on the 10th – 15th of the following month and that this can take up to 4 business days to hit the Client’s bank account.   For clarification, if RPM collects March rent on March 1st, then RPM will disburse this on April 10th – 15th.  RPM has been processing our disbursements very early and usually the same month as rents have come in versus the following month so we are unsure of the issue here.  The client’s funds have been processed as follows;1/12/17, 2/14/17, 3/13/17, 4/11/17, 5/15/17 and 6/16/17.  These are all the same month that rents were collected.5)    The client has stated that they want to be included in EVERYTHING regarding the property.  RPM has advised that we are not able to make this promise as it is very unrealistic.  It is also the opinion of RPM that this client makes decisions based on monetary benefit versus policy, laws and facts.  RPM is not willing to risk our reputation for these types of decisions. Sincerely,Shaun N[redacted]