Real Property Management Metro

To Whom May Concern: In regards to the flooring at [redacted] 's unit, located at [redacted] **, we at Real Property Management have spoken with the owner and tried to resolve the issue with the flooringWe have presented the owner [redacted] with options to resolve the issue but she has not been willing to consider any option other than a full refund which we are not willing to give her as work has been completedWe are not willing to offer a full refund.We have offered to have the vendor who did the work on the floors come back to re-finish the spots that are the issue, and then come back after the tenants move out to re-finish the floors again at no chargeThis was not acceptable to [redacted] as she does not want to inconvenience the tenantsWe offered to have the vendor re-finish the floors again after the tenants move out as she doesn't want to have work done while the tenants are living in the residenceAgain, this was not something [redacted] feels is acceptable As mentioned above, the floors were re-finished, although there are some areas that need further work and a spot re-finishThe floors, previous to our vendor, appeared as though they had not been refinished or sealed properly for a long period of time which is concerning as they required extra coats of sealant and more work than would normally have been a part of this jobIf you were to have seen the floors and their condition beforehand, you would see that there was a major change to the floors, but bringing them to a brand new condition was not possible given the state that they had been in before work took placeReal Property Management

To Whom it May Concern: We understand the tenant's concerns about the possibility of health issuesThis is why we hired ServPro, a leader in water and mold remediation to handle the repairs at the propertyWhile we do try to do our best in informing our tenants, we are not experts in water and mold remediation, this is why we hire experts to do this workIn this case, as soon as we were made aware of the issue at the house we contacted ServPro and scheduled an estimator to come out as soon as one was availableThen we began the work as soon as they had a crew ready to startWe had testing done after ServPro was initially at the property and called them back again to ensure that the work was done to the highest standard for the tenantsWe did not delay work and tried to move work along quickly as was possible with the vendorIt can be frustrating to have work done in your home, and we have done everything we could to minimize the interruption into our tenants lives and get the work done as quickly as possibly with the best vendor we could find for the jobThank you, Real Property Managment

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: in no way has Real Property Metro addressed the issues which resulted in this Revdex.com ComplaintRPM had a duty to inform the tenants of the homes they manage of dangers known to RPMRPM failed to do, and they failed at best -- and deliberately refused at worst -- to make necessary disclosures even when asked directly RPM repeatedly and unapologetically failed to disclose information that they were advised in writing posed a threat to their tenantsIn addition to these failures which they do not deny, but rather blame the "experts" they hired and then failed to supervise, RPM was repeatedly negligent in making repairs and took an unreasonably long period to remediate at that Sincerely, [redacted]

Thank you for reaching out to us with this information related to [redacted]’s experience with Real Property Management DC Metro. Our team is dedicated to making sure that each owner and tenant we work with has a positive experience. We were disappointed to hear that [redacted] had a...

negative experience with our office.As requested, we have canceled the management contract with no penalty and have mailed back [redacted] his keys via certified mail. The keys were mailed to the address shared with us in [redacted]’s contract with our company. I noticed on the paperwork you shared with us that a different address is provided. This could be the cause of the delay in receiving the keys. We encourage [redacted] to contact us if he desires the keys to be mailed to a different address than what we have on file.Thank you,The Real Property Management DC Metro Team

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: The address provided and my business address and since it is a mailbox someone is always there. I did receive the keys . However, the post date and picture of the text that I attached from the property management manger confirmed that it was recently mailed out. It is important to be honest and your customer service level was poor. I have written evidence and pictures to prove this and would be glad to share if you are interested. I'm OK with closing this case but I felt it was important to respond since you we not honest with your respond. 
Regards,
[redacted]

To Whom It May Concern:Once the issue was reported at the property ([redacted]) we (Real PropertyManagement) contacted [redacted] to handle the remediation ofthe issue andscheduled ameeting with[redacted] as soonas an estimatorwas available. [redacted] is a licensedvendor...

thatspecializes in water remediation and mold treatment. They are specialistsin this area and were contacted and hired based on their expertise. As far as notspending time intheareaduring clean upofthemold itself, this obligation to inform thetenants ifnecessary wouldfall upon the vendor conducting the work,we are not waterabatement nor mold experts, this is whywe hiredan experienced and reputable vendorto handle the situation.Although it is unfortunate that thissituation arose, once we learnedofthe situation wehireda vendorto complete the workappropriately. Work was completed.Real Property Management DC[redacted]
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: in no way has Real Property Metro addressed the issues which resulted in this Revdex.com Complaint. RPM had a duty to inform the tenants of the homes they manage of dangers known to RPM. RPM failed to do, and they failed at best -- and deliberately refused at worst -- to make necessary disclosures even when asked directly.  RPM repeatedly and unapologetically failed to disclose information that they were advised in writing posed a threat to their tenants. In addition to these failures which they do not deny, but rather blame the "experts" they hired and then failed to supervise, RPM was repeatedly negligent in making repairs and took an unreasonably long period to remediate at that. 
Sincerely,
[redacted]

To Whom May Concern:
In regards to the flooring at [redacted]'s unit, located at [redacted], we at Real Property Management have spoken with the owner and tried to resolve the issue with the flooring. We have presented the owner [redacted] with options to resolve the issue but she has not been...

willing to consider any option other than a full refund which we are not willing to give her as work has been completed. We are not willing to offer a full refund.We have offered to have the vendor who did the work on the floors come back to re-finish the spots that are the issue, and then come back after the tenants move out to re-finish the floors again at no charge. This was not acceptable to [redacted] as she does not want to inconvenience the tenants.
We offered to have the vendor re-finish the floors again after the tenants move out as she doesn't want to have work done while the tenants are living in the residence. Again, this was not something [redacted] feels is acceptable
As mentioned above, the floors were re-finished, although there are some areas that need further work and a spot re-finish. The floors, previous to our vendor, appeared as though they had not been refinished or sealed properly for a long period of time which is concerning as they required extra coats of sealant and more work than would normally have been a part of this job. If you were to have seen the floors and their condition beforehand, you would see that there was a major change to the floors, but bringing them to a brand new condition was not possible given the state that they had been in before work took place.
Real Property Management

July 2, 2015
To Whom It May Concern:
Please note that the check was mailed to the address requested by [redacted]. The check is in the amount of $300.00 and was processed in our system on 6/19/2015.
I noted that this latest letter was dated 6/23/2015 so it is quite possible that [redacted] had not yet received the check when this letter was sent.
With Sincere Regards
Real Property Management Metro

To Whom it May Concern:
We understand the tenant's concerns about the possibility of health issues. This is why we hired ServPro, a leader in water and mold remediation to handle the repairs at the property. While we do try to do our best in informing our tenants, we are not experts in water and mold remediation, this is why we hire experts to do this work. In this case, as soon as we were made aware of the issue at the house we contacted ServPro and scheduled an estimator to come out as soon as one was available. Then we began the work as soon as they had a crew ready to start. We had testing done after ServPro was initially at the property and called them back again to ensure that the work was done to the highest standard for the tenants. We did not delay work and tried to move work along quickly as was possible with the vendor. It can be frustrating to have work done in your home, and we have done everything we could to minimize the interruption into our tenants lives and get the work done as quickly as possibly with the best vendor we could find for the job.
Thank you,
Real Property Managment

Revdex.com:
I have received a check in the amount of $300 in reference to complaint ID [redacted].  
Sincerely,
[redacted]

Review: RPM managed a rental property for me in Washington DC for two years. Over the two years I had the same tenants in the condo. Upon the end of lease the tenants moved out a week early. Between the time the tenants vacated the property and the time RPM did the inspection walk through without the tenants the HVAC wall units on both levels of the condo had been removed from the premis. RPM was aware of this as there were two giant holes in the wall where the units were suppose to have been. However RPM informed me of the inspection and told me everything looked great. I had planned to visit the property before resigning RPM to manage the property again. Upon entering the condo the very first thing I noticed was the missing units. This constitutes to me as damage of the property which I believe is what the damage deposit is required to cover. RPM however did not see it this way and returned full deposit to the tenant. I hired and paid RPM to protect me in an unfortunate situation such as this, which obviously they did not due. Currently I am out the cost of over $2,000 for repair and RPM will not allow me to collect the tenant deposit which they currently have held on to for 60 days at this point. The HVAC units were the responsibility of the tenants and the overall condition of the condo was their responsibility until the date on the end of the lease which they signed.

Product_Or_Service: Property management / contract enforcement

Order_Number: N/A

Account_Number: Washington DC LeaseDesired Settlement: DesiredSettlementID: Refund

I would like RPM to honor and uphold the lease agreement with regards to the damage caused by the tenants and refund the deposit to me in the amount of $1850.00 plus my portfolio balance of $223.07 for a total owed to me of $2073.07.

Business

Response:

[redacted]<[redacted]>